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TD Bank / so disorganized they cannot solve problems

1 United States Review updated:

Since taking over Riverside National Bank of Florida, it has become an appalling nightmare of screwed up mortgages, escrow accounts, statements, etc.

Repeated attempts to seek even basic corrections is met with The Worst Customer Service in the World. If any tangible service is provided, its only so they can charge for it.

Unbelievable runaround! Dozens of phone calls, emails, personal visits and NOTHING GETS SOLVED! You are stuck dealing with anonymous people on the phone who are too chicken to even give their full name and no one in person can do anything but hand you the phone number to those anonymous people.

All the folks we steered to the bank when it was Riverside are running for their financial lives. We are so fed up, we are looking into a class action lawsuit.

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  • On
      10th of Mar, 2011
    +1 Votes

    Nobody can help if you can't read, gatortracks.

    Specifics are:
    1. Incorrect and shockingly incomprehensible loan statements (computer incompatibility issues, it seemed)
    2. Refusal to replace messed up statements while claiming they aren't obligated to make corrections. LOL
    3. Insane runaround in pursuit of correct and complete information on loans

    Fortunately, the Feds took these complaints quite seriously.
    Guess what? TD Bank provided corrected statements in spades, a written apology and, get this, $25 hush up money!

    Because of how we are organized, it would cost at least one arm and half a leg to take all our accounts and leave... otherwise, we'd be gone just like everyone we know. The only bright spot in this is now we get excellent service at a very empty bank that once was quite busy.

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