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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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Newest Taco Bell reviews & complaints

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G
3:47 pm EST

Taco Bell chili cheese burritos

Why is it that when you find something you love it is taken off the menu and marked as seasonal? Well can someone tell me which season the Chili Cheese Burrito is in? I have been in TB every season, winter, spring, summer, and fall and I have yet to see the CCB. It would be so generous of you TB to bring it back as a regular menu item. My husband doesn't like TB food but I love it and the CCB was the only thing I could get him to eat from TB. So if I want TB I better be going on my lunch break at work.

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C
11:30 am EST

Taco Bell cinnamon twist

I enjoy the cinnamon twist. However, the Taco Bell in Monticello, Ky adds very little cinnamon. They are very bland. I have always asked for a side of cinnamon and received it. Today they said they couldn't do that because there wasn't a button for it. They could have charged me for an extra side of tomatoes or something. There should not be any reason a person can't order a side they want. I

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K
10:57 am EST

Taco Bell bad service

I went to tacobell Dec 3 around 4:30 in mxcomb, ms placed my order at one window got to the other window for pickup and got my order it had the wrong sauce so i asked for another kind only to get nothing but attitude and she slammed the window closed in my face all because I wanted a different kind of sauce that was so unprofessional they need to train these young kids better than they do i will never go back to taco bell and will be advising others to do the same

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L
9:55 pm EST

Taco Bell spit in my food

my local taco belle is great. i have only had to go back once for a mess up on my order. when i received my doritos locos taco back it appeared to have a big slime on top of the lettuce. which was not sour cream. it was a young boy in the back i seen that kept peeking over the counter, i asked for his name and i was told jimmy. this being the only taco belle around i'm very upset and will not be returning of fear of my food being spit on.

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C
7:09 pm EST

Taco Bell manager

Today, [protected] at 416pm i went to taco bell. I ordered a supreme taco party pack. Instead i was charged for a regular taco party pack and an extra $9.60 to makr each taco supreme. I tried to talk to the manager who completely dismissed me. Tried to ask why i wasnt just charged for a supreme party pack. She was so rude. I will never go back there.

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G
3:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell food and service

I went to the Taco Bell in Taylor Tx on 12/2 around 2:50 pm and ordered 6 burrito supremes with meat, cheese and beans only. Theses burritos were almost $3.00 apiece. When I arrive home and starting eating that I realized that there was hardly to no meat at all on the burritos. The kids food was the same. I call to speak to the manager to explain that I did not order bean burritos and so forth and before I could even finish he was very attacking and argumentative. When I asked he name - which he stated was Andy- he then said he could replace them. Very unprofessional as a manger. This is not a way to handle a customer that's spends over $20 for basically a bean burrito. I was so discussed that I do not want a replacement but management and service could be a lot better. I know management was replaced because of this. You might want to look at things again.

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Y
9:48 am EST

Taco Bell product/services

Was at the Taco Bell in Hemet off Florida and Sanderson on Dec 2. Around 5 pm. Was there to buy gift cards after told that the Taco Bell in Menifee and Sun City are not participating in selling gift cards. Mind you I checked online before going to those stores. Information is incorrect online. At my third stop in Hemet, I was approach by a rude Manager Luz Sanchez. Register went down after I paid with my credit card and wasn't about to swipe the gift card. She told me it wasn't Charge but was very rude about explaining it to be despite my evidence on my mobile that the transaction went through. So no gift card and I was Charge with $20.

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A
12:10 am EST

Taco Bell soft tacos

I ordered two spicy potato tacos at the drive through. I was given two beef tacos. I am vegetarian. I discovered the error 20 minutes later when I got home. I threw the food out. This was after waiting 10 minutes in the drive through to actually get the food. There were only three cars in front of me. Overall a very dissatisfied evperience. Never had a problem at this Taco Bell before.

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R
12:15 pm EST

Taco Bell food

Dec 2nd 2017 I went to the taco bell located at 121 and Paige road, behind Nebraska Furniture Mart.
I have been to this location many times. Every time I go it get worse and worse. Multiple times my food is missing. Today the management is super friendly but they forgot 4 of my items. I went back to tell them they provided the items. When I got home I found that all of my tacos had only a sample of filling. Not even a quarter of it was filled. I understand only 2 people showed up to work but I was very patient waiting inside. Some if the tables were dirty. The drink area was nasty and the condiment area wasn't filled.
It's sad, this is a nice area.

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D
10:37 pm EST

Taco Bell manger @tacobell in milton florida. store number 004170

On 12/1/17 at 9:30 pm me and my wife went through the drive thru of taco bell order # 347673. Ok we arrived home both hard tacos were crushed the five layer burrito was like this : first two bites were nothing but sour cream the next bite was nothing but sour cream, finally open it up and all that was inside was sour cream. The cheesy Cordita crunch was missing the cheese. Well any way I didn't even get to tell this to the mgr. at store all she would say is this"how can I help you" every Tim I would try to tell her that's all she woul say. Then she had odneccity to hang up but before she did she said " when you figure out how can I help you call back". Now tell me this is that a proper procedure for a mgr. to do I don't think tHis was not the procedure she was to follow.

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N
10:31 pm EST

Taco Bell theresa t order 427722 12/1/2017 10:45 pm

We talked to three people at drive through window telling them our order was wrong and it still came back wrong again and the manager refused to take it back and fix and demanded us to leave the window. The manger slammed window shut and our order never got completely right. I have never seen such bad service and not make it right! The place was full of smoke when we pulled up!

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R
3:37 pm EST

Taco Bell service at drive thru

On 11-29-2017 at 12:19:04 pm order number 200035 cashier shekeyra
we ordered two burrito supreme's, we drove around and as soon as we got to the window the woman manning the window took our money, slammed the window and seconds later practically threw our bag with our order in it and slammed the window, no thank you, or anything. I checked to see if we had napkins (there were none) my husband tried to get her attention to ask for napkins, but was ignored. So we left.
We don't eat fast food very often, but when we do we enjoy a burrito from taco bell, but have never been treated so rudely.
This woman might have been a manager, because she had a blue and white checked blouse on.
We will never stop at this location ever again!
this woman has no business dealing with the public.

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T
1:09 pm EST

Taco Bell was not given the right amount of food.

The taco bell on
1265 S Colorado Blvd, Denver, CO 80222

Did not give me my full order of 8 rolled chicken tacos and only gave me 4. I was charged for the full 8 and I would like a refund. I would have gone back to this location for a refund but I am traveling. You can reach me at [protected]@gmail.com or [protected]

I am not sure what other information you would need. I was not given a receipt but I can post my bank charge.

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B
10:36 am EST

Taco Bell customer service

My wife and I decided to stop by Taco Bell on our way home (2 hours before the close of business). As well pulled into the drive thru, we notice the menu lights were turned completely off. We found it odd, but proceeded to the speaker because there were still cars in front of us receiving food. Typically, there's some form of greeting, and we know full well not to expect 5 star service from fast food, because let's not fool ourselves, it's fast food. But the person only responded with, "What?" A very rude tone with a strong attitude that defined the individual as someone who clearly didn't want to be there. We ignored it and proceeded with our order. I mentioned the lights were off and he ignored the statement. Luckily, we go to Taco Bell frequently, so I was able to list what I wanted. Every time I listed an item, he was quick to cut me off with, "Is that it?", when I clearly wasn't finished ordering. Again, I ignored the attitude. He then randomly asked what sauce I wanted with my food, but wasn't clear that he meant for a specific item. So when I said mild sauce, he yelled, "No! You want sour cream?" I was completely confused at this point. The majority of his sentences were in extremely broken English. He never gave my total when I completed my order, nor did he ask if my order was correct. He just said, "Pull up". When we arrived to the window he just grabbed the money out of my hand without giving a total and closed the window. He handed my food out the window and didn't even ask if I needed any condiments, and slammed the window. I wish I knew his name, but all I can recollect is he had a mustache and spoke very poor English. Unfortunately, many of my friends have had the same incident happen to them as well. I've even been told if it's 2 hours from closing and food isn't premade, he refuses to have it be made and claims they don't have it anymore; items such as a basic taco. Bottom line is my wife enjoy the Fox Lake Taco Bell and would love to continue to do business with them, but this particular experience put a bad taste in our mouths.

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M
9:02 pm EST

Taco Bell service

I went thru the drive thru and ordered. Wen got my order it had stuff on it I didnt want. So I asked them to take it off.. I only like meat on my tacos... I told them didnt have to remake it just take it off.. Wen it came back it still wasnt right. The employees were very rude and he said this is [censor] he just mafe the [censor] and he gonna come out and slap the [censor] outta me... Lmao... Ok.. Really... This wad at store #024540..9016 south us 1 port st lucie glorida 34952... This is not the first and only incident at this location... I called the store asked to speak with the manager and was informed that they were just too busy to get the manager for me.. I then asked for the corporate number and was informed by the dumb [censor] on the phone that she didnt have it... Let me say I work for a corporation and this kind of behavior eould never be tolerated... Never been to a taco bell that has ever been as nasty as the people who work at this one... And then to threaten to slap the [censor] outta me... Wow.. Of course he wouldnt give me his name... But it was the night crew..9 30 pm. So shouldnt be gard to figure out lookin at there scedule to see who worked that shift... Seriously neerd to be handled..

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A
8:55 pm EST

Taco Bell crunch wrap supreme

I went to a Taco Bell in Henrietta, NY tonight (11/30/17) on Jefferson Road and ordered a Crunch Wrap Supreme with NO tomatos. I was customer number 390238.
I visit Taco Bell locations pretty regularly (both at home and away at college) so this is a common request I make of the employees at Taco Bell. As shown in the photos I have submitted, I ordered no tomatoes and yet, when I began eating my food there were plenty of tomatoes on it. I assumed this was a simple request because of how accommodating the employees typically are when I ask this of them. Yet this is not the first time this has happened. I try not to be the person who complains very often but I felt like with such a simple request not being met, it should be called to attention. I visit this location frequently so I would like to be reimbursed for this crunch wrap (since the complaint form asks that you come up with a solution). Hopefully the employees can be spoken to and reminded to be careful of what ingredients go into each item based on what's requested. Thank you for your time.

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K
6:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell store manager

Been to 7647 raeford road location twice between oct-nov 2017 is when these incidents took place. Store manager personally has a problem with me. She stays communicating about me to other employees expressing loudly enough for me to intervene. She always does her acts after my money is taken. First incident I had my daughter & baby cousin with me to which I congratulated her on what seemed to be a pregnancy (October); her response 'whats it to u' escalation went from there, she again communicated threats; second incident about 4 days ago to which I called 911; she followed me outside with fellow coworkers communicating threats & abscentities. I just found out I am 6 weeks pregnant, upon my appt november 29, 2017. My life has been threatened since last month. She calls herself asking the representing officer to 'ban' me, he laughed at the foolishness especially with her coworker admitting she starts with me upon visiting the location. Last name franklin, unsure of her first name. Shes the store manager, I heard. I am a manger myself and the professionalism displayed from her & fellow coworkers is absurd! I will be calling back until this matter is handled & she's out the door!

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C
3:31 pm EST

Taco Bell the independence store in kentucky

You are losing money at this store.
I have been eating Taco Bell for Over 20 Years Now and have NEVER come across a store like this one.
1. General Managers squirting other employees with sauces while customers wait on food.
2. Only take the exact change...Really? What store in America only takes exact change?
3. Its always Filthy, and the orders are NEVER right.
I feel sorry for the Owner of this particular store because they are losing A LOT of revenue due to POOR supervision of the employees and general management issues.
I will be blogging about this, its sad that after twenty years of my favorite food, I will NEVER step foot in another Taco Bell.

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B
9:07 pm EST

Taco Bell customer service

I went to Taco Bell for my family & grandkids after work to get dinner at the 555 W. 104th Ave. Northglenn CO 80234.
We were just kicked out of the store for going back in and asking for a manager to let her know our entire order of $37.00 was wrong! We video recorded the incident also. All we wanted was for them to correct the order! We had a large order and the majority was for kids so we asked for no onion and also a box meal, 12 burritos were flooded with onions and there was NO box meal!
Please contact as soon as possible! We were so disrespected & embarrassed!

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J
1:53 pm EST

Taco Bell unethical behavior

On Monday November 20th 2017 around 3 in the afternoon, The Team Leader Ms. Abernathy had taken a pregnancy test at this location and had shared the positive results with fellow crew members. One Particular member had recently lost a pregnancy and has found issues with infertility. With this in mind the team leader had made a rather negative and hurtful statement to this crew member. Though gloating about such news is fine and well the manner in which she had distastefully spouted " forgot you have issues keeping those" to this young lady whoso suffering her loss is simply classless and unacceptable behavior! I myself have had a still born birth as recent as March 12th 2017. I found it hurtful to just hear and brings great emotion of sadness and flier as a Mother. For someone in the roll of a leader shouldn't be bulling or harassing another member for not having successful pregnancies but a voice of encouragement and to consider her feelings that her issues air still raw and current. Rubbing her(crew member) face in happiness and laughter about her loss DOES NOT MAKE HER A BETTER PERSON TOMORROW THAN SHE IS TODAY. Such a crewel act is in other areas of employment would be sighted as assault. I can only hope this lovely young lady ( the crew member) can find a better environment to grow in. I would also hope Ms. Abernathy can learn to be a leader which in my opinion could use a new class in her Adult roll as future Parent should she be lucky enough to carry to full term and have a healthy child. Good for you team leader, I remind you to be a better person tomorrow than you are today by being present in your words to all who can hear you.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Taco Bell contacts

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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