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T-Mobile USA / my bill charge

1 Cliffside Park, NJ, United States

I have been with TMobile long years... back in April there had been overseas charges on my bill ...when ı reconcile my bill it
was only to Canada... I called T mobile and they advice me to turn of my long distance plan... On my oct_ Nov bill I received the same
long distance charges... I use whatsapp for my long distances... However today Dec 6, 2018 contacted Tmobile agent again to check
if my long distance was off. She said long distance is off but your call was to Canada and Canada is not in the plan...
I will raise this to different level... I got additional $7 long distance charge... This was never indicated before... pls. credit the amount back to my acct. and confirm that Canada and Mexico are not inclıded as "long distance" so what is the clasification of these 2 countries? pls advice
Regards Gunsu Caglar [protected]
pls contact me by email gunsucaglar@hotmail.com

Gu
Dec 5, 2018

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