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contract
Last month a rep called me because I was on a month to month. The rep offered me the same exact plan that I had 1500 min two phones with unlimited Internet free nights and weekends unlimited text messaging and they would pay off two phones I had purchased except for 50 dollars and if I wanted Internet on the other two lines I had four cell phones altogether it would be 10 dollars more a line. All for 119.99 plus a 20 dollar discount. Well I received my bill 394.00 I called and spoke to a rep named jamar he spoke to the rep that did the two year contract. Oh my month to month bill was 225.00 so 119.00 was a great deal anyway. Jamar told me that they did make an error and that the rep would call me and fix it. Jamar told me that he would check it the following day to make sure it was corrected. Well I received no call from rep no call from jamar. I checked my bill and it was still the same. I called tmobile again different rep and she argued with me and said it was staying as is. Today I went to tmobile and asked what my regular bill was he told me 170 something not including taxes I tried to add Internet to the other phones we instead of 10.00 again like promised it was 30.00 each. I then had to change my plan lower my minutes due to the lies. I ended up paying more. And to make matters worse I'm now on a two year contract. I asked them to pull up the recording as it states your being recorded and they told me they didn't record it they only randomly record so another lie. I told them to contact the rep who changed my plan and again they told me they could not and did not know why they offered me this plan. Please help me do something to prevent tmobile from screwing someone else. If I cancel I have to pay 200.00 a phone so it would've 800.00 there cell service is terrible but I stayed on the month to month because it was cheaper then the competitors.
The complaint has been investigated and resolved to the customer’s satisfaction.
prize amount
Company has informed me that My mobile number has selected for prize of GBP 2, 000, 000. Kindly confirm genuiness of the lottary. They have issued me ref. number--- Winning Reference No: TMP/PR/010/06/12/WIA
Kindly confirm the following details:-
Dr. Rogers Marks (Events Manager)
Coordinator for T-Mobile Mega Million Promotions.
Tel:++[protected] .
Email: [protected]@live.com.
If this mail is true then how I can get the prize in my countary
my name prafull bansod i had won GBP 200.000 my address -akruti park pimpalgaon road yavatmal-445001, state-maharashtra, country-india, my mobile number-[protected], my email id -prafull_bansod984@rediffmail.com, plz get my prize award, anything importants send in my id.
The tooth fairy will deliver your prize tonight!
fraud bait and switch
I called sales and was offered a plan for sixty dollars unlimeted talk, text, and data per line with two free phones in a family plan. Wow I thought that was awesome. I asked if I could get my numbers ported in from my previous carrier and I was assured most definately. After my phones arrived I spoke to customer care to get my phone numbers ported because I was advised by sales to do that. Not only did they not have the sixty dollars per person family plan we did not even have a family plan. We had an individual rate each for eighty dollars each. Customer service rep told me she would make it sixty each and bring to a family plan and port in the number. When she was done she said she could not port our numbers in that she has to transfer me to another department. Then for some strange reason my line was disconnected and I was calling from my home phone. When I called back I was on a family plan but the rate was not at $60 per line as I was promised again. Then the new customer service rep said there is no such plan. The plan is $70 per line per month. I asked to speak to a supervisor spoke to brook. She said nothing she could do no such plan she cannot bring a plan out of thin air. Then I see a commercial for $50 a month each for a family plan. I called again and I was advised that I do not qualify because of the conditions on my phones was sent for free. I quickly responded the ad did not say that. Of course I returned my phones as quickly as I could called with the tracking number and informed tmobile to cancel my account because I am way before the twenty days. I do not owe tmobile a penny. Cancelled my account completely. Tmobile is the most dirty handed, fraudulent, lying. Immoral business I have ever dealt with. I was lied to, and then they actually tried to convince me how they were right. What an insult to me and my family. Whomever I meet I will tell my experience with tmobile. I honestly feel bad for all tmobile customers that are trapped in their web of contract. Good luck. I advise everyone whom has problems with tmobile to contact the bbb in washington.
The complaint has been investigated and resolved to the customer’s satisfaction.
My daughter is going through the same hassle with t-mobile. Bait and switch is illegal. t-mobile is preying on people that are seeking to lower their bills and then get hammered by both the company they are leaving and t-mobile on top of it. Although she is within the 30 days to back out of the deal, T-mobile says they are unable to give them their old phones back so now she is stuck. I'm sure a class action suit will be coming soon. Although this is no comfort for young families that live paycheck to paycheck. I will be using social media to spread the word.
bait and switch
Had T-mobile 5 Favorites Plan, found a better plan and made changes. Next day my log-in wouldnt work. Created new log-in, was on the wrong plan and could not find the plan I switched to on the new log-in or on the main T-mobile page with-out the log-in. I was switched to an expensive prepaid plan and the Customer Service is also diffrent for the Prepaid branch. The CSR's were not aware of the plan I had chosen on the Contract Phone page. I am not certain my request to switch back to the 5 Favs plan will be honored ( was past the 2 year agreement) and had to pay on the prepaid side to have phone service. My payments on the 5 favs plan were up to date.
The complaint has been investigated and resolved to the customer’s satisfaction.
TMobile "experts" are glorified telemarketers who are condescending, can't read and I'm certain have iq's so low they ride short buses to work and lick the windows if they don't have helmets.
They told me insurance was mandatory, accessories must be purchased with all phones, and I would have to pay 300 dollars for A52. Unbelievable gull.
Metro by T-Mobile is doing a bait and switch. On the website is has the Samsung A32 5G for free and a A52 5G for $99 if you switch. But when get to the store to buy the prices are different and they say the web site has not been updated.
I will not switch to a bait and switch company.
minor getting phone service while run away
Single parent. Minor ran away. Police report made. Get bill from t mobile in son name. Contacted t mobile informed them service was given to run away minor and to cancel and print out phone call bill so I could find him. Minors can not enter into legal contracts. As parent provided birth certificate of minor, cusody order, police report. T mobile refused to do anything unless I knew pin number. Ethics and law are secondary to money for this company.
Ellen67: your ignorant.
Gkenigmatic: 17 years of age
Juliepooh51265: in hindsight, should have got court order. Figured the circumstances present here would have negated the need. Figured wrong. The cost and delayed via court order seemed the longer path of resolution. But still have so many unanswered questions which would have come out in discovery.
Ps: you are confused as to contracts with minors. You may want to educate yourself on this. Your credibility is compromised if you do not understand the difference here and therefore the duty imposed on t mobile.
Ellen67: take a deep breath and read my post slow. Try not to be so closed minded and bias. Look at the issue. Do not stay to left field. Your child ran away and you do all the things I did. You go to t mobile because you discovered your run away obtained phone service. T mobile provides no information as to how he obtained service. They provide no help or information how you can locate him with said service. You establish everything that proves minor status, your parental role, and run away status ... None of those issues are in dispute. There is no way you know the pin number of that account. Ellen67: put yourself in that time and situation. No fraud on minor part was ever asserted by t mobile. Now try hard to answer the question.
Ellen67: apparently I was wrong in saying you are employed by t mobile. On this I am sorry. But unbiased is not a word I would use to discribe you. The focus of the complaint is t mobile policy toward minors and procedures available to resolve problems of minors ability to obtain phone service on their own. No matter how you spin it ... It is a responsibility of t mobile to confirm age and ability to contract. You would likely defend stores that sell liquor to minors if minor just state I am over thirty or signs a contract with liquor store stating they of age. You know the courts would laugh T that defense. Yet you would argue t mobile contract language umakes it ok . It does not. You want more personal information from me which is not relevant. He was a minor. Age 17. Minor. No job. No driver's license, only high school id. I must have talked, both in person and by phone to over twenty different t mobile employees, customer service. Supervisors and as far up the food chain I could ... With repeated attempts. To downplay by attempts in anyway is shocking. Remember his minor status was established and not at issue. His run away status was established and not at issue. My custody and position as parent was established and not at issue. It came down to his pin number only. On an phone account established by a minor with no legal capacity to contract. Void on its face. Now Ellen, try to keep focus now, look at the issue. We are not talking about disputed facts. We are not talking about just talking about talking to one customer service person but managers and supervisors up and down the food chain.
Impudent1: Ellen67 works for t mobile, read her posts. When I posted my complaint I did so because it is a public board ... But I was still surprised to t mobile involvement here. Should have captioned last post to her. Sorry.
I am surprised to how aggressive t mobile representatives try to defend t mobile on this site. They can do no harm. My complaint was placed to show what happened to their former customer of seven years. To motivate them to address an important issue and warn others. I found that the best way to not address a issue is to attack the person and not the issue at hand. Shame on you. The documents were provided in person. Everything requested. Assume for the moment everything I said to true (which it is). Answer this: how can a minor (t mobile representatives involved will concede as not a disputed fact) be considered a customer where no legal contract can stand. Minors have no legal ability to contract regardless of fraud, if any. Please note: if minor committed fraud the parent would be liable. There is no doubt that your employer would seek every dime they figured entitled. While your getting paid by t mobile to defend their poor judgment ... Please tell what motive would I have sharing my experience with others than to point out a problem within t mobile on this issue.
Interesting. T mobile told me if I provided those documents: certified birth certificate, cusody order, proof of my relationship, they would help. I did. Remember the t mobile bill waS sent to my house. Documentation provided. Clear and convincing. Indisputable. Then they requested his pin number. What is wrong with this picture? Was I given the run around, lied too, or what? Helpful customer service or time wasted. Again pwe are talking about a minor and not simply another account holder. Should not be the same status and clearly not contractual
Ellen67: you should disclose your relationship with t mobile. Your ability to blame the victim and defend the the company is odd. Does t mobile owe a ethical duty to their customers? Should they have been more responsive to the situation or circle the wagons in fear of getting caught up in wrongful conduct. Does a minor relationship with t mobile override the parent? Knowing contracts with minors are not enforceable.
Minors are children. They make bad decisions. As a run away they can and often place themselves is harmful situations. As a mature parent you do what you can. One would hope that when your child runs away or is taken you think more about the proper actions t mobile could have taken to help rather than defend them doing everything they can not too.
Jbfirebird good point. T mobile could have been very helpful. Instead every stonewall possible was put up. I not sure all phones have that tracking ability may be limited by cell tower during use. Still do not know how he got phone service on his own. Seems to me I had to show I was a good credit risk to get service. Verification of one kind or another. If a child attempts to buy alcohol, cogs, or spray paint some proof of age is required. Cell phones?
He obtained phone on his own. Seperate account. How would I know his pin? Once informed and clear and convincing evidence provided of minor status and that service was provided to minor situation should have been resolved. Your comment implying that t mobile may have acted properly acted correctly and they may have been in a difficult spot is scary. There is no logical rational basis for there conduct ... But pure greed.
This happened awhile ago but was the reason I left t mobile. They seem to have a pattern and practice of unethical and illegal conduct that warrants some federal oversight. Minor cannot contract for service that issue is clear. But to endanger a child too under company policy crosses the line ten fold. My son was arrested about three weeks following the discovery of the t mobile role. Had called every number t mobile company had and several stores too and given the run around. Moot point now but the anger and frustration remains. Wanted to expose this practice, hopefully, to both cast sunlight on it and perhaps change
The complaint has been investigated and resolved to the customer’s satisfaction.
some one stolen my i phone 4s
am trying to get my funds back on my card t-mobile saying that they didnt get no money
You are charging me $9.00 monthly for a ringtone, I understood it was $2.49 when I downloaded it.
I have been a t mobile customer for 6 years not 1 late payment. According to policy and conditions t mobile doesn't define immediately in the lost or stolen section of the agreement very well. It is vague. The simple truth is they don't value customers. They could have made a customer for life; instead i might as well be a part of the price war thats going on... somebody rung up $1300.00 dollars in charges out of the country.
According to them they cant help or do anything b/c i took too long to notify them. I lost my phone while traveling with two children in the airport with a 1 year old and a 2 year old. If anyone could guide me legally i would appreciate it. It sure doesn't seem right that i have insurance for everything in this world except my phone. It will really hurt to pay this one!
I've never had an ignorant before, maybe I can borrow Ellen's sometime. Have you ever seen an ignorant? If you are going to call someone a name, at least get it right. It should be "you're ignorant". Before you ask, the your/you're thing is a pet peeve of mine. :P
Although T-Mobile wasn't terribly helpful to you, wouldn't the local police be able to get that information from them? I can understand the company's overcautiousness as far as revealing subscribers' personal info, but once the police enter the picture, most companies will be more than happy to tell any- and everything related to the account under scrutiny.
well, people by nature want to try to pin the blame elsewhere whenever they can. in this case, she can obviously try to pin blame on TM, but lest we forget the whole reason why TM is being blamed. the kid ran away for a reason. if the kid didnt run away, there wouldnt be this complaint.
and as i always preach, the information that isnt being told will be detrimental to the persons complaint.
THE CUSTOMER OR PARENT IS NOT ALWAYS RIGHT
you can walk into any wireless store and feed them a line of junk or reality about them being custodial parent, minor status, runaway status, etc. it isnt worth the paper its printed on unless its a court order. i can photoshop some crazy things but in the end, its all fake. with that said, you can have paperwork by the truckload, but unless its court order, they are going to protect the account holder without bias.
If the contract was started with a fake id, so what. TM has to assume that it is legit. they have no right to tell anyone that their id is fake nor will they even question it if it seems legit. they are going to process it as it is.
like ellen said, if the TM rep started a policy fraudulently, then they will be dealt with im sure. but for minors that commit fraud or any other illegal act, you are technically liable if the courts pursue it.
my question is why did the kid runaway. im assuming problems at home. a re-evaluation should be done after it is all said and done.
I'm curious here. Did your son explain to you how he was able to get service? It sounds like you had a lot of documentation when you went to T-Mobile. My guess is they were trying to cover their ### by not readily giving out the info. Hence the court order. I hope everything works out in the end and your son is ok.
it could have done through mail before the child ran away. all he had to do was wait for it to come then make his move. for all that anyone knows, he coulda had someone start the contract for him and have them put it on a prepaid credit card. there is always a way around something if you try hard enough.
t-mobile fraud
T-Mobile upgraded a defective phone (Samsung Memoir) to an android phone (Samsung Behold II) which requires a data usage plan. We were told the defective phone would be of equal or lesser value. They defrauded us by sending us an android phone which requires an additional charge for a data plan of $30.00 per month. Our monthly charge was $89 before and after we received the android our prices went up. We disputed the charges once we found out. But we were never made aware of why. We went through a time T-Mobile would not answer our calls. Corporate treated us with disrespect and hung up on us and spoke to us like we were incompetent.Sometimes we called in we weren't given reps name. A conversation with Luca Chase was a waste of time as she spoke over us while speaking with her.
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible customer service
Please wait while we find an agent to assist you... You have been connected to ~barbara r. Elvis sharp: help... ~barbara r: hello, welcome to t-mobile chat service, elvis. My name is barb and for your reference my rep id is 13-20436. First, please allow me one moment to review the information you have provided.
~barbara r: thank you for your patience elvis, I am to understand you are chatting in today with regards to needing help
Elvis sharp: yes... Heres the deal.. I transfered to tmobile from att... I was supposed to get my phones today, but it looks like they only shipped today.. I dn't think ill get my phones for another two days... But my att sim just got deactivated about 1hr ago... Why? Now I have absolutly no phone... How did this happen?
~barbara r: did you not get a sim with your new phone?
Elvis sharp: I don't have the phones
~barbara r: I thought you said you got 1 phone.
Elvis sharp: no, I said that I was supposed to get them today, but they only shipped today... How can my sim from att be deactivated unless tmobile already ported my number before I can call in?
~barbara r: is the number you entered for chat your at&t number?
Elvis sharp: yes
~barbara r: it is active with us then.
Elvis sharp: I know... But I dont have an tmobile phone or sim card... What now? I have no phone
~barbara r: I am sorry I can not quicken the delivery of your phones.
Elvis sharp: im sure you can't.. But that doesnt solve my problem... First how did this happen, and two what is your company doing to solve this problem? I rely on my phone for work, home and personal life and now I can't do any of that
Elvis sharp: there was no disclamer stating that I would be phoneless for "x" amount of time
~barbara r: I understand, when the transfer request was set it should of been future dated. I can not have your number transferred back to at&t to activate there again.
Elvis sharp: ok... So how do I call my boss for tomorrw and tell me about my current dilema? I was hurt on the job today and am supposed to call him tomorrow regarding work... How will I accomplish this?
~barbara r: I am sorry that this has happened to you.
Elvis sharp: so am i... But that isn't helping me
Elvis sharp: are you there?
~barbara r: with it being a new activation I am unable to look up your order as well.
Elvis sharp: I have an email telling me that its just been shipped... Fine, but in the meantime I am phoneless... This is an error by your company... So what can be done to help or statisfy me?
~barbara r: I am sorry that the number was ported so quickly.
~barbara r: elvis, do you mind if I research this for you and I will be happy to further assist you. This could take 3-5 minutes, is that ok?
Elvis sharp: ok, please hurry
~barbara r: thank you for your patience.
~barbara r: I have spoken with my supervisor and I will set a follow up for the 26th of this month. I will credit your account for the amount of days you did not have usage of your phone.
Elvis sharp: 26th? That still doesnt really help. I would like my activation fees waived, since activating my phone before I got them was your companies fault and now I have to figure out what to do in the meantime... This is not good for feedback for your company... I d be fine allowing an error to happen as long as I was really taken care of, but you haven't listened to me, you havent been properly reading my questions and have been giving me vague repsonses... I can't believe a huge company like tmobile would train and allow this kind of customer service... I shouldnt have to repeat myself..
~barbara r: I am not ;asking you to repeat yourself. I am sorry that you did not get your phones before your number was ported over. I do not have permission to waive the activation fee.
Elvis sharp: you are not what? When I first got on here I stated that I didnt have my phones, then you asked if I had sim cards, then you asked if I had one phone.. Then you said my number was activated with tmobile, so yes you aren't reading or listening to me, but that isn't my concern, my concern is for my not having phones because of this... If I was some high profile figure, you wouldn't be talking to me like this, you'd be solving the problem. I am saving this chat, I will be doing everything I can to expose this unless you can swallow your pride and help me.. I am not the one that messed up... I have stayed calm and explained very clearly what has happened, there is no reason for you to get defensive... What would you do if it had been you? Just bend over and allow it?
Elvis sharp: one kind of solution might be you asking me if I have access to a tmobile phone, and then you having me go to a tmobile store and they can give me a temp sim card.. I do have an old tmobile phone...
~barbara r: again I am sorry that this issue with not having your phone to be able to call work has happened. I have permission to credit the non usage of the phone. I do not have permission to waive the activation fee.
~barbara r: we do not give out temporary sim cards.
~barbara r: I am sorry that this chat has been miscommunication.
Elvis sharp: so what are you saying, that you might credit me 5 dollars? What if I have an emergency here at home? And you never did answer me about what if it had been you? Would you have been satisfied with your repsonse?
~barbara r: I apologize that I have not been able to resolve the issue of you number being ported before you received your phone.
Elvis sharp: this is very unacceptable.
~barbara r: if I was the customer yes because on the agreement for the number being transferred it states that the number can port within 24 hours.
Elvis sharp: it can be ported within 24 hrs huh... Well gee that makes me feel better. It also said that shipping would be 2-4 days, but that's out the window too...
~barbara r: again I am sorry for this issue. Was there anything else I can assist you with?
Elvis sharp: sounds like your dumping me huh... Im sorry too that this is as much as you care about your customers...
~barbara r: I am sorry there is nothing that I am able to do. I can not have the phones delivered any faster and I can not send you a sim card because the phones would be delivered before the sim cards.
~barbara r: I regret that we are unable to access orders for new lines of service via chat. However, you can contact our tele/web sales department at [protected] for assistance with this. I apologize for the inconvenience.
The complaint has been investigated and resolved to the customer’s satisfaction.
Misinformed on April 20th, 2011 of wrong coverage. Roaming charges were imposed over $80.00. An unpractical changed of plan was offered as a solution. Therefore, I was advised to call back and request a manager assistance once my bill was issued after May 10th. Many calls were made requesting for a manager to review the phone conversation that led to this situation (since there is, of course, no record of my requesting information about my coverage on April 20th). A manager (Todd) spoke to me on 05/13. He was rude and not very cooperative. He offered to cover half of the charges but refused any address or phone information to submit a formal complaint. According to Todd, I must first speak to a higher Manager (Tammy or Jack). The wait time:24 hours. I have not yet received such calls. I have spent innumerable minutes/hours seeking assistance from T-Mobile. Today a Manager (Cecilia) said that nothing can be longer offered. As a matter of fact there is not even a record of my conversation with Todd, according to her. What is funny is that only a couple of days ago a representative read to me, the notes from Todd that apparently are not longer in my account. Curiously, there are notes of calls made from supervisors to me but there are no calls or voicemails registered on my phone of those calls. After over six years of being a faithful client since Suncom, I am exhausted and totally disgusted with this company (TMobile). Last October a huge problem with my account developed in which I was billed hundreds of dollars for months. For four months they could not fix the problem and finally in March I was able to relax. Dealing with this company is stressful, painful, and extremely time consuming. I do not trust this company at all. My plan is a grandfathered plan that no competition will be able to match, however, I am so willing to let it go and move on just so I do not have to deal with TMobile anymore. I believe they treat their clients as if they do not exist. I have been insulted, humiliated and ignored. I will ask to be release from this horrible service but I am certain that is impossible since they need as many people as me, who can continue contributing to the hiring of a terrible personnel and that can continue supporting (although, temporarily) an industry that has a dreadful strategic plan.
You need to get ask for cancelation team next time you call. T-Mobile now pushes customers to an India call center. They do not know what they are doing in that new call center and the service is crap. For a company that was once prized for its customer service, this is shameful. I think T-Mobile is puttering out as the undisputed champion of customer service. The new caller system they have won't even let you get a live person unless you chose a reason for the call, even if you need to make one up. When a company doesn't care about its customers anymore, it shows via the call centers, so this will be my last two years with T-Mobile and I've been with them 8 years now!
t-mobile & reg; mega millions
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Congratulations!
The details given below has been approved the sum of One Million Great British Pounds.
Full Name: Attunuru Veera Reddy
Address: PENNA CEMENT INDUSTRIES LIMITED, BOYAREDDYPALLI(VI), YADIKI (MD), ANANTHAPUR DIST-A.P INDIA
Age: 43 YEARS OLD
Winning Mobile/Alternate Mobile: [protected]
Personal Email: [protected]@gmail.com
Country: IND
Occupation: ASSISTANT MANAGER
Nationality: INDIAN
Amount Won: £1, 000, 000.00
Winning Number: [protected]
Ticket Number: 424/[protected]/010
Reference Number: TM-IN/47509/10
Dear Attunuru Veera Reddy,
*T-Mobile ® Mega Millions (T-MMM) Awards & Promotions Board proudly announces you as one of the Lucky winners of our just concluded promotions.
Your Telephone Number as quoted above was selected through a computer balloting system drawn from Nine Hundred Thousand Telephone Numbers all over the world from all registered Telecommunications companies (World Wide) which includes Canada, Australia, United States, Asia, India, Europe, Middle East, and Africa.
Your winning details are giving as follows:
- Ticket Number:-424/[protected]/010
- Serial Number:-[protected]
- Credit File Ref code:-TM-IN/47509/10
- Lucky Sweep-takes Numbers: [protected] & Bonus Number 44
*Your Winning Parcel with the below listed content has been forwarded to our affiliate courier company:-
-UK ROYAL POST.
The content of your winning parcel is listed below:
- Demand Draft of One Million Great British Pounds.
- Secured Original Winning Copy of Winning Certificate.
- Original Copy of Guarantee Certificate.
- Other Covering Legal & Binding Documents.
Congratulations on behalf of the entire staff and members of the T-MOBILE ® Promotion Awards Department.
For Further clarifications, contact the T-Mobile Promo Coordinator via details given below:
Mr. James Allen.
PHONE NUMBER: +[protected]
PHONE NUMBER: +[protected]
PHONE NUMBER: +[protected]
FAX NUMBER: +[protected]
IMPORTANT NOTICE:
*BE WARNED THAT YOU HAVE TO MAINTAIN STRICT CONFIDENTIALITY OF YOUR WINNING NOTIFICATION, WINNING DETAILS AND THE ENTIRE CLAIMS PROCESS UNTIL PAYMENTS HAS BEEN COMPLETED AND YOUR CASH REMITTED TO YOU. THIS IS PART OF OUR SECURITY PROTOCOL TO AVOID DOUBLE CLAIMS WHICH COULD LEAD TO CANCELLATION OF CLAIMS PROCEDURES & FUNDS REMITTANCE.
*IN CASE OF DOUBLE CLAIMS THE T-MOBILE BOARD RESERVES THE RIGHT TO CANCEL YOUR CLAIMS & FUNDS REMITTANCE PROCEDURE ENTIRELY.
*COURIER DELIVERY CHARGES/HANDLING CHARGES IS TO BE PAID BY WINNERS AS INSTRUCTED BY THE COURIER DELIVERY COMPANY.
The complaint has been investigated and resolved to the customer’s satisfaction.
billing
On july 26th 2011 I was advised by a t-mobile represenative that I was eligible for a payment arrangement on my past due bill. I attempted to make the payment of $550.00 over the phone two different ways both declined. Thereafter I was advised that I could make the payment in the store therefore I did. Today all four of my tmoblie lines are suspended. When I looked at my accounts prior to going to make the payment of $550.00 online etc it was updated to the $550.00 balance. On today the represenatives are stating that even though the payment was made the payment arrangement will not be honored due to me not calling back to confirm the payment was made in which (The tmobile represenative failed to mention) and even though it is showing up in my tmobile account history. Can't they see what I see hum? I am trying to exhaust all avenues before matters get intense.
Attoneys are great!
Hey Supadcy just found out that I can subpoena the represenative and request for the recording of our oral agreement to be entered as evidenced. $50-110 dollars as the filing fee is worth it trust me. I want all companies to take their LOYAL customers seriously. Of course I will have to sue but at least my point will be made. Yes a debt was owed however honesty is important as well.
On July 26th 2011 I was advised by a T-Mobile represenative that I was eligible for a payment arrangement on my past due bill. I attempted to make the payment of $550.00 over the phone two different ways both declined. Thereafter I was advised that I could make the payment in the store therefore I did. Today all four of my Tmoblie lines are suspended. When I looked at my accounts prior to going to make the payment of $550.00 online etc it was updated to the $550.00 balance. On today the represenatives are stating that even though the payment was made the payment arrangement will not be honored due to me not calling back to confirm the payment In which (the T-Mobile represenative failed to mention). My online account also reflects my payment history so can't they see the payments as well. I am trying to exhaust all avenues before matters get intense.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a blackerry from T-mobile because they offered UMA wireless service which was supposed to allow me to make and receive phone calls over the internet and not incur usage charges for this. It worked fine for several months and then out of the blue, I started getting astronomical phone bills. After spending nearly 20 cummulative hours on the phone with Tmobile tech support, billing customer service, etc. I filed a complaint with the FCC. I immediately received a response from the executive response team. (Ralph at [protected]) I explained the situation, I informed him that the conclusion of the Tech department was that my router apparently was not compatible.It had always been compatible in the past. I was never informed that there was any type of change. I feel this is a classic case of bait and switch. They got me to purchase the product and now they are not delivering the service they promised. It is obvious that they wont to support UMA because they cant charge for usage.
Here is a forum post I wrote to Tmobile which sums up the complaint :
Hello,
I have been with Tmobile for 4 years, and I had no problems because I never used customer service. Every time I called customer service, I had problems because Tmobile reps were really dumb and were not kind, but I just put it off because it was not too big of a deal. I am only writing this because
1. 2 customer reps on the phone lied
and as a result, I am paying extra and more.
Here's a brief and to the point story. I have a 115 dollar plan right + tax. 3/4 lines are upgradeable and 1 line can upgrade in 1 week.
I purchased 2 smartphones for my mainline, and kept the 3rd and 4th with same phone.
Online, we saw the family plan for :
1500 minutes, unlimited text, and 200mb web plan for the 2 phones for 119.99
I also saw 5 dollar add a line.
At first, we had to keep our $115 plan during the upgrade, but I was told we could change it at any time, so the total was about 180 dollar plan as for some reason, the person we bought said we needed to add 30 dollars for that phone AT that moment, but we can change when we get home. Cool, so we got home to call.
Obviously, knowing Tmobile, we knew we would run into some dumb trouble or "new customer only" crap on the phone. We did, and spoke with a customer rep. After an hour of arguing, a customer rep named Lisa told us that we could have the 119.99 plan with 5 dollar add a line.
The reason she didn't do this at first was because we were just upgrading 2 lines and not the rest, but she said that if I agree to renew 2 years with the other phone as well, she would let me have the new plan. Cool, right? She said the total was 130 dollars, and she repeated it MULTIPLE times.
After 24 hours, I received a message on my phone saying it was changed. I checked online, and sure enough, the data plan was put down to 200mb, BUT the plan stayed at 180 dollars. wait...what?
I waited another day in case it was a delay in the system, but it didn't change. I called customer rep again, and he said that there were NO CHANGES TO THE ACCOUNT. So, my account stayed at 180 a month, I had a lowered plan of 200mb which was restricted on my phone, but I was paying the normal 30 a month per phone for unlimited.
AND on top of that, that ### girl customer rep Lisa didn't do ANYTHING to our plan. My hypothesis is that she most likely wanted to get rid of us, and we would eventually die on the argument. We're paying an extra 50 dollars a month for something we're not even getting right now; could she be that stupid to let us on that plan?
I asked him if he could check our call records, what we talked about, etc with Lisa, but he said he had no record whatsoever. I'm getting suspicious that they're just trying to get rid of us.
He said he would change the plan after over an hour on the phone, so we hung up hoping it finally changed. BUT in case my hypothesis of them totally ###ting and lie their way out was true, I called 10 minutes later.
Guess what? That customer rep said there was NO SIGN OF ANYTHING happening to my account, really? Sometimes, it sucks to be right!
I requested the rep to speak with LISA again for completely lying and scamming us, and the rep said that he would make note and tell her within 24 hours. I'm pretty sure this was all bs to delay and stall as well.
Tmobile. What kind of IDIOTS do you have working for you? Just to let you know, I will be calling every single day until this is fixed. I'm not writing this because I want to let my emotions out. I'm right now being OVERCHARGED for a plan by 50 dollars for which I don't even have access to, and the customer reps LIED to us and this is NOT just displeasant transaction.
THIS IS FRAUD and SCAM.
I'm very unhappy at the moment, and EVERY rep I talk to lies and tries to put this off. They think they can just keep lying and pushing until we get tired. Really? Is this the business model you want to run?
I would also like to get a hold of Lisa, the customer rep I talk to in the beginning for scamming and frauding us. Honestly, what type of idiot working at Tmobile would do such **bleep**? Excuse my language, but wouldn't you be frustrated as well?
***************************************
I recently just cancelled one of my lines on the family plan from tmobile. They told me I would have a $200 cancelation fee which I agreed too. What they didnt tell me was I had to pay surchares and pay for both the family plan and my single plan all in the same month. Lets be real now, who in their right mind would pay $475 for a month of service. I called customer care and after talking to 7 different people no one could explain all these charges to me and no one made any sense. Im giving tmobile one more chance to make it right. This is obviously what I get for being a lo trees l customer for 10 years. Tommorro I am going to the tmobile store as their last chance to make this all right. If nothing is done I will no longer be a tmobile customer and thy can send me to collections. There are just too many cell phone providers to deal with a company that doesnt take care of their customers. please check your phone bill so they dont try to charge u extras too. Tmobile sucks!
they r adding partial fee to ur service...please check ur bill. they charged me a fee for several days, my service was off only one day...and a 20.0reconnection fee per line
t-mobile promo. anniversry free lottery 2011.
I am roy paul. V from thrissur, kerala, india, my mob no.[protected]. I have received a sms from [protected] by smscaster. com that is congratulations ! Your mobile number has been awarded tje totall sum of 200.000 gpb from t-mobile mega draw which was held to empower the india's communities. For claim contact dr. Roger via email. T. [protected]@hotmail. com.
I contacted dr. Roger via e-mail. Then I received a mail that is
Congratulations from t. Mobile promo!
Tuesday, 26 july, 2011 6:17 pm
From:
"t-mobile mega promotion t-mobile department"
Add sender to contacts
To:
[protected]@yahoo. Co. In
T mobile
333 green lanes, palmers green,
London, united kingdom.
Tel: +[protected]/.
Email: t. [protected]@hotmail. com
Attention: dear winner
Congratulations, we are happy to inform you regarding the t-mobile promo. Anniversry free lottery 2011. I am dr. Rogers d mark ; the t-mobile payment officer assigned on the number sweepstake, your mobile number has been awarded a cash sum of & pound;200, 000.00 (Great britain pounds sterling)
In line with the commemorating event marking our 8th anniversary, the organization rolled out over & pound;16, 000.000.00 (Sixteen million great britain pounds) for our 8th anniversary draws. All participants were selected randomly through a computer ballot system drawn from over 25, 000 company phone number, and 30, 000, 000 individual phone number worldwide, australia, new zealand, north america, south america, europe, asia and africa as part of our international online promotions program, which is conducted annually here in our head office great britain, london.
This promotion is approved by the british gaming board and also licensed by the international association of gaming regulators (Iagr). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to complete and send the form below;
1. Full name...
2. Contact address...
3. Age...
4. Mobile number...
5. Marital status:...
6. Sex:...
7. Occupation:...
8. Company:...
9. State:...
10. Country:...
11. Nationality:...
12. Email:...
13. Next of kin...
14. Zip code...
Indicate in the bracket:
Payment options;
Bank/bank wire transfer: yes/no
Coureir cheque delivery: yes/no
Cash collection: yes/no
Fill and send you’re your application to our office via email: t. [protected]@hotmail. com
On behalf of all the members and staffs of t-mobile promotions congratulations you on your winning and wish you the best of luck as you spend your good fortune.
Congratulating on your winning and being part of our commemorative 8th anniversary draws.
Yours faithfully,
Dr. Rogers mark
Payment officer, microsoft promotions team uk.
Sincerely yours,
Dr. Rogers marks (Events manager)
Coordinator for t-mobile mega million promotions.
Tel:++[protected].
Email: [protected]@live. com
I would like to know this sms is either true or fault
The complaint has been investigated and resolved to the customer’s satisfaction.
ALSO, DO NOT PUT YOUR CONTACT DETAILS ON TO AN OPEN WEBSITE THAT EVERYONE CAN SEE! YOUR OPEN TO ALL SORTS OF SECURITY ISSUES AND IDENTITY THEFT, PEOPLE NOW HAVE YOUR HOME ADDRESS AND CONTACT DETAILS!
SCAMMMMMMMMMMMMMM! THIS IS ONE OF MANY SCAMS TRYING TO STEAL PEOPLES IDENTITY AND MONEY!
IF YOU LOOK CLOSELY AT THE EMAIL IT'S NOT EVEN WRITTEN CORRECTLY, IF THIS WAS FROM A REAL COMPANY THESE SPELLING MISTAKES WOULD NOT BE THERE, PLUS IF YOU HAVE NOT ENTERED OR PAID INTO ANY KIND OF LOTTERY BY THIS SO CALLED COMPANY THEN WHY WOULD YOU ALL OF A SUDDEN WIN SOMETHING? YOU DON'T GET SOMETHING FOR NOTHING!
scam artists, liars and thieves
got a free upgrade at a kiosk, my bill was charged. i was told i have to go back their to get them to give me credit. i did and they are gone! i called and there is nothing they can do. they hired these people, wtf?
then, i put in for a rebate for the phone and was denied even though jason at the kiosk at the natick, ma collections mall filled out the rebate form for me and told me where to send it . i dont qualify, i asked for a manager and of course no one was available, but would call me in two hours, its been three days. i have been a customer for years and this is how i get treated? see ya
The complaint has been investigated and resolved to the customer’s satisfaction.
customer loyalty joke
T-mobile "lesson" in how to engender loyalty ! Or - how to cut off your nose to spite your face !. Please enjoy.
(1) be a customer for 7+ years on a family plan with 5 phones.
(2) keep some of the same phones for 7+ years. (Bricks; balance on data)
(A) have auto-pay for all the years.
(3) have 1 phone finally wear out.
(4) go into store and ask for a replacement phone - without charge.
(5) and then be treated with:
(A) distain
(B) dismissive non-interest
(C) 5 "levels" of identical refusal language
(D) gleeful - you have to pay more, more, more !
(6) loyalty is to be rewarded:
(A) sign new 2 year contract before any "help"
(B) buy a new brick for $80 !
(7) force you to wait in store for "manager"
(8) send you onto their phone to "customer service" - for the literal same language as store staff & store manager.
(9) oh, 7 years, then you have to go to "loyalty" service
(10) wait, like an obedient servant for the loyalty guy to "help" - but, of course, with the literal same language as store staff;
(11) indicate dissatisfaction with situation - and be sweet-talked: oh, the loyalty supervisor (Lord high poobah) is the one who can in fact help you.
(12) obediently wait some more for the loyalty poobah to "help" - but, of course, with the literal same language as everyone before!
(13) lucky t-mobile has earned the loyalty of this obedient servant - with new 5 phones at verizon !
But of course, when we went through the number transfer - t-mobile then wanted to shunt me to a "special offers / incentives" "specialist" to induce me to stay ! Clever, aren't they.
The complaint has been investigated and resolved to the customer’s satisfaction.
lost phone scams
Warning: if you lose your phone, tape your own conversation w/t-mobile.
For the first time in 9 years, I lost a t-mo phone. Called as soon as I knew, told it was at 490 broadway in nyc, (6 blocks from home) and assured that phone was "suspended" as to its account (My spouse's line would work fine) and sent over to asurion. Ok. Now I have a $130 bill for a new g2 due to having insurance. Ok-understood. However, being the data driven kind of gal I am, I finish w/the asurion insurance rep who said phone was on way next day (Hah! - - joke - - would not be on way for days, as I later found out) and asked to go back to t-notmobile (2nd time) to make sure: service was suspended. Got derrick in s. Carolina. Nice chap... Except he lied. He stated service was suspended. I verified and than asked about wiping phone. He talked me out of wiping my phone (Reasons? Unclear) , so I agreed, ok, just suspend (I live in an intl city, this is to both the benefit of both t-mo and myself if no illegal calls are made. Now: I am convinced. Lose a phone with this wtf company, and you're on the line). I brought up that the gps was not always accurate according to my web reading about this problem while on (Endless) hold. Derrick assured, "oh no, in nyc it would be very accurate due to concentration of cell towers" or similar (Again, I wasn't taping but remember, I went back to t-mobile to again make sure service was suspended.
Lo and behold: phone found at home. In closet. On floor. Lo and behold: service was not suspended, phone was completely working. Called t-mo and you know what they said: "hey, you didn't want the phone suspended!" hey bozo # xx, why would I order an expensive new phone if I didn't think the service was suspended?! Said more politely (Yup, their tape and they know who I am given address above for gps) and what-did - i-get... Silence... No apology for what could have been a disasterous bill - - and I double-checked!
This is it. Contract up in 1 year. Nice phone, all that, but who cares?! They could have claimed $1, 000's worth of calls made to ____, ____ etc. Because "you didn't want phone suspended. "
Incompetent, inefficient (Except money-raking asurion) , and lying. I didn't get a phd for nothing. T-mobile, smell the crap. Bye-bytes.
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband made a mistake of asking one of the T-mobile customer service representative, asking where to send back the 2 Nokia astound phones cause he deactivated his account in t-mobile.this representative gave him a wrong address and idea of what to do...
Now my husband sent it to the ware house of T mobile.someone there received it and we have a proof.unfortunately my husband listen to that representative.and now we're claiming for that 2 nokia astound phone.we called tmobile customer service and the supervisor named John told as that it is gone.they cannot detect where are those phones.he said that anything that is not owned by tmobile they put it in recycle center.and if nobody is claiming it the Recycle center will send it to unprofitable company...
We we're supposed to send it back to ACN cause that is our carrier.We called to claim those phone and they will just tell us that it is gone even we have a proof that they received it and it has a return label the name of my husband is there and the address...a simple mistake of my husband because of that T mobile customer service representative can lead us to pay for the phones.and a simple record the supervisor cannot detect it.why is it like that.Now I keep on searching where can I file a complaint againts Tmobile.
fraudulent charges
I canceled my service with T-mobile the day after my contract expired due to their high price and bad customer service. The next month I received a bill for another full months service, when I called to tell them it was an error they told my I canceled 4 days into their billing cycle and I was responsible for the $136.00 payment. My sons contract expired a month later and they did the same thing to him so we owed $280.00 between the two. No matter who I talked to they would not reverse the fraudulent charges and were going to send me to collections if I didn't pay. I set up a payment plan of $50.00 a month and made my payments. I received harassing calls several times a day everyday. I told them I was sticking to my payment plan and that they needed to stop the calls. I was told as long as there was a balance I would get the calls everyday unless I made a payment every two weeks of at least $10.00. I set up a payment plan of $10.00 every two weeks like they said, now mind you they were originally getting $50.00 a month from me but that didn't work for them they wanted at least the $10.00 every two weeks ($20.00 a month) Not very intelligent on their part. I made my payments as scheduled with a final payment of $32.00 to be paid at the end. They turned me into collections for the $32.00 even though I had paid it. When I was able to prove to collections that I paid it I was told there was an additional $8.00 that I had to pay to keep it off my credit report. No one could explain where the $8.00 came from. I paid it to end this ordeal but I want everyone to know what a scam T-mobile is pulling. They had no right to charge me those charges in the first place, then harass then turn me to collections when I had lived up to my end of the arrangement. Be very leery of this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
t-mobile are liars and thieves. They promised me a rate of 5p per minute instead of 40p per minute. After 9 years as a loyal customer I mailed them asking for a better deal or I was off. I was impressed as my 'new agreement' they offered worked out 8 times better. This was just ### as I am being charged at 20p per minute. To nail this I went into my local t-mobile shop and asked them to sort this out. They called a number that I did not have access to, and said 'well you are paying 5p per minute.' They had an example - I made a call lasting 1527 seconds (25.45 minutes) and the bill for that call was £5.09. I could not believe the dunce in the shop who simply could not accept that 25ish (minutes) at 5p (per minute) was £1.25. I was even more gobsmacked when the operator in Manilla said the same crap, after questioning my sanity it took me an hour to get them to look at the sums and say 'oh - you are right.' 'Well what are going to do about it I asked?' - I had to ask to be credited the £20 I had been charged for at a fraudulent rate. I asked the operator to confirm my new terms by text which caused hesitancy and an admission: t-mobile are now saying 'we cannot guarantee you a rate of 5p per minute as agreed, you have been misled, we have to examine it for review.'
My experience is that t-mobile has an unpublicized policy that is to promise the customer a solution, when in reality this is a cover-up for their desperation to keep screwing its customers. I think the operators in Manilla get a hard time if they lose a customer.
I do not expect t-mobile to contact me offering a real 5p per minute deal as promised. If they don't by the time my £20 credit has gone I'm off to 02. I might have considered vodaphone but they are merging with t-mobile soon.
I am offering t-mobile the chance to redeem themselves as I am making them aware of this complaint on this forum. If they won't play ball I shall hit the forums further enhancing public awareness and eroding t-mobile sales. If they do agree I shall also let you know how this goes. Watch this space.
T-mobile has refused to remove charges to my bill that were unauthorized. I went to a t-mobile kiosk in the Broadway Mall in HIcksville on Long Island. I was considering purchasing a new phone for my wife. I decided against it. I just received my new bill and there was three one time charges for my existing three phones. I called customer service to find out what these charges were for and was told these were one time charges for upgrading my cell phones. Apparently the dealer in the kiosk submitted these charges even though I did not upgrade my phones.
Customer service said there was nothing they could do. They acknowledged there was no proof I authorized these charges or any proof I received new phones. Clearly t-mobile allows it authorized dealers to add charges without proof. Except for the inquiry at the kiosk I never dealt with this dealer or ever purchased anything. This is outrageous that t-mobile would allow this kind of fraud. do not trust t-mobile or do business with them
I had four phones on contract with T-Mobile, 2 were on one contract and two on another. When I lost my job I was no longer able to pay for my daughter and step-daughter's phones. I had one line taken off, which although I was told it would only cost me $200, ended up around $250 because of all their "fees". My second line on the same contract ends on 10/31 so I called and told them I would not be renewing. I was told that disconnecting this line would only save me $15 per month and he tried to talk me into all sorts of new plans to save money. I told him I didn't want to have any more contracts with them. Then he told me even though the contract ended on the 31st, their billing cycle didn't end until 11/20, so I still had to pay for the service until that date. I told him that was ridiculous, but he didn't care. The next two phones' contract will end January 31st, so I will no doubt have to also pay for their service until the 20th of February. How convenient for them! I wonder what sort of charges and fees they will add for the convenience of ending my contract and shutting off my phones?
If everyone just quit all the high paying cell phone companies and talked just when they absolutely had to (that means think before you dial) and just went with the phone card phones then we could all put those greedy phone companies outta business although I hate companies like tracphone that only give you what seems like a fraction of a minute to talk when they say they give you full minutes. (liars). We shouldn't be taking our hard earned money and just enriching the already filthy rich.
Can they do this? Is it legal?
misleading information and fraud
inappropriate charges. Also I made a payment online to T-Mobile of $140.00 somehow a gliche in the sytem showed the amount for $14, 012.00. I caught the error immediately and contacted T-mobile explained the situation. It didn't matter because they put the check through away, which is fraud. I would never pay that amount for a cell phone bill. It caused a big mess with my account. Prior to calling T-Moible I'd contacted my bank and was told to inform T-Mobile not to put the $14, 012.00check through. It didn't matter to them. I have had the worse experience with t-mobile and now I have no service plus stuck with three lines that I did not order.. Something really needs to be done with their service and not to mention you have to wait almost 40 mintues before you can speak with someone in customer service or billing.
Thank you for your attention in this matter.
Sanrea Thompson
The complaint has been investigated and resolved to the customer’s satisfaction.
I hate T mobile. I thought they were a good company but I would tell everyone to stay away from this company they are absolutely absurd. Ok there was this one month where I had to have my service extended? From what they like to call it? But I talked to the customer service rep and I'll say she was very nice and she said my service would be extended since I got my service for both phones on the 1st of January and the service should go all the way to the 1st of the next month. She said I wouldn't have to worry about anything bc of the messed up billing cycle date. Well come 2 months later they are trying to charge me almost 100$ and it's complete bs bc when I talked to the customer service rep it was something she was doing to be nice and to fix the messed up issue they did with their weird billing cycle. I had got my service in January and they were trying to charge my card before the first which is why she said they would extend it for free considering I only get paid on the first of the month and can't pay it any other time other then the 1st and I told her my billing cycle has to be on the 1sr but did they do tht and listen to me? Nope they are charging me almost 100$ for a week worth of service but I got it on January 1st so shouldn't the billing cycle be on the first of every month? You would think but TMobile totally screwed me beyond belief and not to mention that my bill was high enough as it was for 2 lines paying 130$ a month for only 2 freaking lines. But they turned both phones off and say I have to pay this absurd amount of money and I'm not going to bc its not my fault they were trying to have my billing cycle from the 1st of the month until the 22nd of the month? Does that make any sense at all? I of course called and asked why my bill now went over 200$ and they said it was all bc of the so called extended service but it wasn't extended service bc the billing cycle should have been the 1st. T-Mobile is a complete rip off they def did fraud me and won't turn the phones back on unless I pay the ridiculous amount of money and also a reinstatement fee of 20$ for each phone which is just crazy. They also told me there is nothing they can do even if I would talk to a head manager. They are criminals and another thing is I paid cash for each phone I purchased and they actually locked the phones I can't get either of them unlocked unless I pay the crazy bill they scammed to make me pay. It's just weird bc they waited 2 months to even say anything about the almost 100$ I had to pay for the so called extended service so they def scammed me and I'm very unhappy considering I have two phones I paid cash for and I can't even get them unlocked to go with a dif carrier. They are very unprofessional and they will def do anything to take your money and make up stupid stuff to get more of your money that they should not be allowed too do. They are corrupt criminals and I'm just mad that I have these phones that are stuck to them and can't even get unlocked unless I pay their crazy bill including the 20$ reinstatement fee per phone . They are ridiculous. Stay away from this company bc they will give you a lot of trouble and it's def not worth it. Just beware bc when it comes down to an issue and you want them to fix it they will say there is nothing they can do which is so unprofessional and it's just not right. Most corrupt company I have ever dealt with in my life.
$100 credit to account scam
In February I decided to use T-Mobile again because I remembered them as a good service both customer and coverage-wise. I have used T-Mobile in two states and I now live in AZ. The customer service at the store in Sierra Vista is about as aggressive as I can imagine any salespeople being. Anyways, my main complaint is that the salesman I was getting my contract with said he would put a $100 credit on my first bill since he had earlier told me I could get a free phone and was wrong about that (sure). He even called over the manager to get it "approved" and continued to pretend to type something in the computer showing that he was putting it in. Oddly enough I heard this same deal go on with two other people who were getting contracts in the store. Its been four billing cycles now and I have not seen a $100 credit on my bill. I've been back to the store twice and can't find the same salesman, but the other employees I have talked to keep telling me it will be on my next bill. I really don't think it will happen, I am sure I was scammed by an aggressive sales team that would say anything to make an extra buck. I have found a few other forums online where this same thing has happened to people at other locations, leading me to have lost my trust in T-Mobile. It's sad that any company would stoop this low to make money.
In addition to the $100 I never received, the same salesperson told me he could set up a military discount for me over the phone. He walked off and talked on the phone for about 10 minutes and came back to say it had been set up for me. I thought this was very nice since I didn't even ask for the military discount, yet I haven't seen any percentage off my bill. I called two months later to ask about this and I was told that I have to call myself to set it up. So I called customer service and answered some questions and they said it would show up on my next billing cycle. Still haven't seen a military discount on my bill. Thanks for your support of the military community T-Mobile!
Two last things to mention. My voice mail hasn't worked since I got my service and no one at T-Mobile seems to know how to get it working. I tried customer service over the phone, the store in Sierra Vista, and another store in Tucson. Can't get a voice mail service to work, just wonderful. I gave up on that issue. And Lastly I just want to say that the new T-Mobile MyTouch is a very slow phone that freezes up a lot and the battery life is terrible. I mentioned this to a salesman in the Tucson store just as a comment and he comes back with, "oh it actually gets better the more you charge it". Really, I already bought the phone, no need to lie anymore. I wish I never got the phone or returned to T-Mobile. Its not the same company it was years ago. If At&t buys it it will be in the right hands because they are about the same now.
discrimination
am not being racist but am fade up, I went to T-mobile store on broadway downtown LA on address 259 S Broadway to pay my phone bills the store had only one customer by the time i went in this Spanish store attendant called by Names of Madina something like that was on phone i went to her she told me she will attend to me shortly after a period of almost 30...
Read full review of T-Mobile USArip off restocking fee
My Blackberry broke. Customer relations sent me a new Blackberry to replace the broken Blackberry. I sent the broken Blackberry back or else I’d get charged. I sent the phone back with the T-Mobile-provided pre-paid UPS label and box. I dropped the box off at the UPS self service drop box located at 3200 Lone Tree Way, Antioch, CA 94509. Later I received phone calls from T-Mobile stating that the broken phone had not been received. I call T-Mobile to take care of the problem. The nice young lady with T-Mobile decides to call UPS and open a three-way teleconference. The T-Mobile representative gives the UPS representative the UPS tracking number off the T-Mobile pre-paid label and the UPS representative states that the box had not been picked up yet and that there was no way UPS could open an investigation on the missing package because of the type of pre-paid label that T-Mobile printed and sent to me to send the broken phone back.
So now I’m being charged a restocking fee with tax in excess of $394 based on a shipment that UPS cannot open an investigation on BECAUSE of the specific nature of the shipping label that T-Mobile printed and gave to me to send the broken phone back.
THIS IS THE WAY T-MOBILE TREATS IT'S CUSTOMERS WHEN UPS LOSES THE PHONE IN ITS SYSTEM. WATCH OUT! BEWARE! DO NOT DO BUSINESS WITH A COMPANY THAT BLAMES YOU.
about t-mobile lottery
dear sir, I got a message from T-mobile lottery company. that we won the lottery prize $8, 50, 000, is given in that message from [protected] we're recieving message's from T-Mobile. the person "frank glenn" interacted with us from that T-Mobile company from the following numbers [protected], [protected]). that he gave the information about this in the form of message"that we won the prize that should arrived to New delhi and the customs are demaning for Income Tax charges of rs.17, 600. and he said this amount of 17, 600 rs. should be deposite in the name of account"TAKHELAMBAM SHASHIKANTHA"a/c number - [protected] (S. B. I) they send the information about R B I for the transfer of money to contact this E-Mail ID -"[protected]@rvsolutionline.in". & also a contact number"Joe moore"-"+[protected]", and a message from +[protected]" Dear winner you won fund has beeen deposited in R. B. I... contact R. B. I (Website - "[protected]@ACCOUNTANT.com" from 'Joe Moore'... Is this true or fake... please give the proper information about this T-Mobile lottery scam...
plz gave reply and details about this T-mobile lottery... thanking you sir,
J. Chenna Krishna ([protected]) ([protected])
The complaint has been investigated and resolved to the customer’s satisfaction.
t - mobile lottery
DEAR SIR,
I got a message from T-mobile lottery company. that we won the lottery prize $8, 50, 000, is given in that message from [protected] we're recieving message's from T-Mobile. the person "frank glenn" interacted with us from that T-Mobile company from the following numbers [protected], [protected]). that he gave the information about this in the form of message"that we won the prize that should arrived to New delhi and the customs are demaning for Income Tax charges of rs.17, 600. and he said this amount of 17, 600 rs. should be deposite in the name of account"TAKHELAMBAM SHASHIKANTHA"a/c number - [protected] (S. B. I) they send the information about R B I for the transfer of money to contact this E-Mail ID -"[protected]@rvsolutionline.in". & also a contact number"Joe moore"-"+[protected]", and a message from +[protected]" Dear winner you won fund has beeen deposited in R. B. I... contact R. B. I (Website - "[protected]@ACCOUNTANT.com" from 'Joe Moore'... is this true or fake... please give the proper information about this T-Mobile lottery scam...
Thanking you,
J. Chenna Krishna ([protected])
The complaint has been investigated and resolved to the customer’s satisfaction.
DEAR SIR, , ,
I got a message from bbc lottery company. that we won the lottery prize 500, 000 pounds is given in that message from [protected] we're recieving message's from sms caster.com and gave contact number([protected]). My Email Id-arunkumarsabale@hotmail.com
Dear Complainant,
We have received your complaints and queries.We have gone through your complaint and after contact with The British High Commission.The donor companies; we have understood that there is a series of LOTTERY and giving Out of CASH reward from The United Kingdom.This series of LOTTERY and sweepstakes are being conducted for the upliftment of the people in the developing and under developing countries to eradicate poverty and illiteracy. We have verified and clarified from the United Kingdom Financial institution bodies that the only legal and authorized body responsible for all forms of LOTTERY and sweepstakes being conducted in the United Kingdom is.The WPC (wpc.center.london@live.com), London. Any other means apart from WPC is not legal and been approved by the Great Britain Government.In this regards, we have forwarded your complaint to the Winning Processing Centre through Email.We request you to forward your complaint and queries to the WPC. Their contact details are given below. We assure you that they will assist you to know the fact of your complaint and to solve the issue. Do not contact anybody else there is a lot of fraud and only WPC and HMRC can pay the money to you if it is truth.
Kindly contact the WPC:-(wpc.center.london@live.com)
Regards,
Admin Team
Consumer Board.in
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Acct#[protected] Diana Lee
I have a contractional complant, I have kept my end of the contract by doing everything I was asked to do. I let the compamy T-Mobil, do all that they needed to aliviate the problems with the phone and services. phone blacked out an d back on, internet service did not work, droped phone calls continually, slow calls and internet, they have sent me three different phones.We even tried changing cell towers with no avail. SO we both T-Mobil and me done all we can. All I ask now is that you do the right thing and let me out of the contract without the $200.00 penalty fee. And also I ask that you release the phone number so I can keep this number.
file a complaint with the federal trade commission the number is located at the back of your billing statements