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Suzuki Motor Corporationwagon r stingray car issue - adjuster issue (they said)

1
N Jan 18, 2019 Review updated:

I have brought a wagon r stingray car 2018 model one in march 2018 & it was brand new even though it categorized as recondition (it's odometer just had 24 km when i received it ).
Now the odometer reading is 16400 Km & recently i felt this small noise which get louder when accelerating (at initially stage). later the sound felt just after starting & no need the acceleration.

I met the Agent recommended service team & what they said was the ''damp'' ( they also said ''adjuster'' ) is broken & there is no warranty for that. top of that they said that replacing one adjuster ( car has two) with original part would cost me Rs 65000 & as a alternative, they would repair the adjuster by them selves & replace the belt for Rs 30000.

And i came to know that my both adjusters were broken & it would cost me around Rs 130000 for the original part replacement.
Further they showed me the manufacturing dates of these adjusters & they are in 2017. They said that the part's manufacturing quality is very low & it's quality justifies it's trait of '' it not lasting for long ''.

So my question is that, I brought this car around Rs 3300000 & even before 1 year use, am i supposed spend around 4% of the bought cost for repairs ?? and how reasonable is that? It is a known fact that brand new cars are repair free for at-least 3-4 years (in srilanka). even My previous Indian car did not have any technical repair for first 5 years.
This is a japan car which is manufactured for Japanese use .Still did not last for at least one year without a repair.
Pls pay attention on this point & at least try to give warranty for these kind of things.

I have no option other that going for a cheaper repair place. because i cannot afford to spend that much money when my annual insurance also on door step.

While i'm searching for a cheaper place to repair the car, many repair teams told me that this issue is a big concern in srilanka & many people come for them for the repair.
No doubt that you cannot expect a big demand for wagon r in srilanka in coming years as many srilankan aware about these issues.
I have attached a photo of defected part for your reference.

Suzuki Motor Corporation

Responses

  • This seems a big issue in wagonr 2017, 2018. I believe this needs to be recalled and fix as son as possible.

    +3 Votes
  • M
      Jul 19, 2019

    This is a common issue with all WagonR and Stingrays manufactured aftee 2017, the adjuster gets broken if it contscts with water. Most of the times this happens during under carriage wash or using engine degreaser during service.

    Anything manufactured before 2017 are not affected by this. Repairing this part is just a short term solution and the only available long term solution is to replace the parts. Which will cost around USD 1000. Compare it with thr exchange rate for USD vs LKR and imagine impact it has on a general user. These aren't even covered in the insurance. Those who directly import this car from Japan aren't being protected by the authorized Suzuki dealee in Sri Lanka which is AMW (Associated Motorways).

    +3 Votes

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