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1.0 262 Reviews

Suzuki Complaints Summary

3 Resolved
258 Unresolved
Our verdict: If considering services from Suzuki with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Suzuki reviews & complaints 262

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1:09 pm EDT

Suzuki Faulty part

Good day
I am Lecrisha Slabbert
I bought a part from Suzuki paarl, form Mr Radi Campher, but after my licensed mechanic fitted and tested it, it seemed to be faulty.

Suzuki Paarl even did their own diagnostic tests at their workshop and also came to the conclusion that the part was faulty.

I did inform the Paarl branch after which they told me they not gonna replace the faulty part and that i have to purchase the same part again.

I am not happy with the service and feel that this should be reported because I have to pay again for the same part.
The part needs to be replaced as soon as possible because my engine light is now constantly on because of that.

Desired outcome: The faulty part should be replaced by Suzuki

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8:14 am EDT

Suzuki Complaint regarding the one month late issuance of PBO form and unknow delivery time

All essential payments were directly removed from my BAHL account on August 20, 2021, and all receipts from the Suzuki company are attached herewith, but I have not been able to receive PBO form I've been calling your and your bank's representatives on a regular basis, but I have yet to receive a booking PBO number or showroom information. However, after calling Pak Suzuki, and the bank finally, received PBO after a month on 20 September 2021, the payment was received one month before and they issued me PBO form after one month even until today I don't know the delivery date. Kindly resolve my issue and deliver the car from the date of receiving the payment at Paksuzuki

Desired outcome: Please contact me +[protected]

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1:00 am EDT

Suzuki Wagon R Mh55

I purchased brand new wagon R mh55 after 7000km belt adguster was too nosey and company says it was manufactured fault even I replaced drove only 40000km again same issues comes. as a manufacturing company what you going to give us solution for it and I lost big amount for this double could not recommend in future. [protected]@77gmail.com, my contact +[protected]

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3:06 am EDT

Suzuki Suzuki hayabusa 3rd genration 2021

Dear Sir/Madam,

My name is Savesh Tiwari and I live in India. I was riding a Harley Davidson Fatboy motorcycle from the past many years. I am a well known rider in my community.

I was quite happy with my fatboy but then I saw the third generation Suzuki Hayabusa on the internet and I wanted to buy it immediately as I liked it very much. Upon checking the videos and other details of 3rd generation Suzuki Hayabusa I thought it is better suited to my riding style and also I was very impressed with the legacy of parent company of Suzuki that is Suzuki Japan. So I went to the local market and checked second generation Hayabusa. I was very amazed by the technology of Suzuki Japan. So, All these factors compelled me to buy the new 3rd generation Suzuki Hayabusa instantly.

After speaking to a local dealership called Rishab Suzuki in Rajasthan about buying a third generation Hayabusa, I had made my decision that I wanted to buy a new Hayabusa. So immediately I sold my Harley Davidson Fatboy motorcycle and on June 3 2021, I had transferred Rs. 1, 00, 000/- (Rupees one lakh only) as advance payment to Rishab Suzuki. As a result of this booking I had received a confirmation mail from Suzuki India about the payment received. But this confirmation email did not contain any delivery information.

After one month of depositing advance payment, upon asking the dealership about delivery timeline, i was informed that they are not getting motorcycle from Suzuki India and hence cannot deliver the motorcycle to me.

After speaking to a representative of Suzuki India, Mr Yogesh, I was informed that the bike would we delivered to me in February 2022 as my booking was done in 3rd slot of delivery.

After this I spoke to Mr Paras, a representative of Suzuki India, I was informed that I would be getting my motorcycle in somewhere in November 2021.

Upon hearing this I was shocked, that I have to wait several months to get my Hayabusa! Also these representatives of Suzuki India did not cleared things well. I feel offended!

But all these delivery commitments by representative of Suzuki India are verbal and they refuse to inform me in writing.

Now my question to Suzuki Japan is when will you deliver my motorcycle? My second question to Suzuki Japan, is this the legacy of Suzuki ? To misinform and harass people?

As I said earlier I am riding from many many years and I have seen many motorcycle companies failing in India due to low level of customer satisfaction.

I think if Suzuki India continues to play with its customers in India by taking bookings and not delivering the motorcycles, the day will soon come when they fail in India and ultimately exit this market.

Through this message, I want to convey my resentment and I expect delivery of my motorcycle urgently. If my motorcycle is not delivered urgently then it will tarnish the image of Suzuki India and Suzuki Japan not only in my eyes but in eyes of many other aspiring riders as they will come to know about the reality of Suzuki.

I feel cheated due to non delivery of the new hayabusa and might share this experience with others on social media in case the motorcycle is not delivered to me. I might also be forced to take legal recourse against Suzuki India.

Savesh Tiwari

Mobile number: [protected]
Email: [protected]@gmail.com

Note: Screenshots of the booking attached herewith for your reference.

Desired outcome: Manupulating the things abot bike delivery

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1:51 pm EDT

Suzuki Fraudulent booking by suzuki summit motor, Lahore, Pakistan

Dear Sir/Madam,

In continuation to my previous emails, it is again submitted that I booked a Suzuki Alto VXL AGS at Suzuki Summit Motor, Javed Nagar near Kot Abdul Malik, Lahore Sheikhupura Road Lahore Pakistan on 3rd August 2021 by paying full payment in advance of Rs 1528500/- with a commitment to get delivery of a car in 45-60 days.
But now on 3rd September 2021 (after competition of one complete month) I contacted dealership (the Cooperate Manager Mr Asif) to know about expected date of delivery of my booked car.
I was shocked to hear his reply that our quota was over so we have not yet booked your car. He further added that in case you need a car urgently you need to pay us black of Rs. 150, 000/- more as premium, Otherwise we can book your car now and company has increased the delivery time so you will get delivery in next 4 to 5 months. Other option which he told me was to get your money back.

I protested with him about there conduct and I was told by him that you can do whatever you want including filing a complaint in consumer court or SECP, and that they are not ready to redress my grievance.

My questions to him, you and your company are that

1) If your quota was over, why you took my booking?

2) why you didn't inform me about the situation in time? Was it not your duty to update me if there were some unavoidable circumstances?

3) Is your conduct is according to SOPs of Suzuki?

4) If it is mistake at part of dealership, what will be the consequences for the dealership?, will they continue to defame Suzuki by there rubbish and fraudulent dealings?

5) Is Suzuki also a part of this black mailing and supporting black marketing of Cars by these black sheeps pretending to be Authorized Suzuki dealerships?

6) Should we stop trusting Suzuki for future?

List of questions is long but I hope that Suzuki is not involved in this black mailing at part of such dealerships and will get my matter resolved immediately.

I hope for strict action against such dealerships to avoid such mental torcher to the valuable customers of Suzuki in future.

Please contact me if you need more details.

Your's truly,

Dr. Azeem Ahmed Iqbal
Ph. D (Hannover Medical School, Germany)

Presently working as Departmental Prosecution Officer, Drug Court, Lahore, Pakistan.

[protected]
[protected]
[protected]

Desired outcome: Deliver my booked car as per commitment

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8:04 pm EDT

Suzuki 2008 suzuki xl7

This email comes to you as a complaint concerning my 2008 suzuki xl7. The complaint centers around sensor lights that continues to appear in my dashboard showing service stability control and service traction control issues after i've already had these things repaired.. They just will not go out. As a result I can not see the mileage on my car or anything else that may be of importance concerning the maintenance of the car. Because these lights are constantly flashing non of the other indicators that may need attention can be seen. My question is what can you do to help me resolve this issue? I've done all I can do to try to repair this issue. I do not feel I need to replace parts in the car that do not need to be replace due to a faulty sensor reading. Is there a recall on this issue... Should I contact nhtsa about this? This is a safty issue that I believe should not be overlooked. I am a retiree on a fixed income and don't have the income for issue that I clearly did not make. Please get back with me as soon as possible on this issue. My name is cornelia shead and my phone number is [protected]. Thank you in advance for understanding

Desired outcome: Repair faulty sensors

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4:35 am EDT
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Suzuki Suzuki swift repairs. Complaint on extremely poor service by the agent amw sri lanka

AMW is the Suzuki agent in Sri Lanka. They are repairing my car after an accident. They are saying they do not have a spare part for the rear light, and want me to go to and find the spare part. This is not acceptable service by the Agent. My car registration is CAO 9148. The Repair Order Number is [protected]. In would be grateful if you could instruct AMW Sri Lanka to complete the full repair so I can pay them and collect my car.

Desired outcome: AMW Sri Lanka to supply the spare part required for the repair of the car.

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3:35 am EDT
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Suzuki SUZUKI CULTUS VXL BOOKING NUMBER [protected] ( COMPLAINT NUMBER -[protected])

Dear Sir/Madam

This is Govinda Maheshwari, a loyal customer of Pak Suzuki since last 14 years. Before booking of new car, I am using Suzuki cultus new shape car since last 04 years and very much happy and satisfied client. Before new shape, I had old Suzuki cultus from 2008 to 2018.

I booked my new Suzuki Cultus VXL Car (Graphite Grey Color) from M/s Suzuki Mehran Motors on 24-05-2021 having booking number [protected] for my family use. Tentative date of delivery was 27-07-2021, however, it got delivered on 15-06-2021 as informed by M/s Suzuki Mehran Motors which was also appreciated by myself for faster delivery of the vehicle. However, due to busy schedule and out of city, I could not pick the car from the showroom and asked them to get it delivered after 10th July 2021, which was agreed by showroom representative.

I asked the showroom to deliver the car on 12th July 2021 at 5:30 which was agreed. After visit of the showroom, I checked the car after signing the delivery order and highlighted three major issues to showroom service manager and sale manager and informed them that communicate the same to Pak Suzuki Motors about these issues and customer disappointment and dissatisfaction. Details of issues are given below. I have also attached pictures for your ready reference.

Door of Driver Side: 3-inch space while opening the driver side door (above the foot perry) was not colored. I am surprised how this car was passed by quality assurance department of Pak Suzuki before delivering to the client. (Picture number 1 is attached for your ready reference). This issue was also highlighted to the service manager & sale manager of M./s Suzuki Mehran Motors, and informed them that raise my concern to Pak Suzuki motors company. As this part is irreplicable, and I do not want any touch up on new car, so I need support from the Pak Suzuki company about this issue and resolution.
There is space between the fender, bonnet and headlight which can be seen with naked eyes. I am surprised how this issue was not highlighted by quality assurance department before delivery of new car to client. (Picture number 2 is attached for your ready reference). This issue was also highlighted to service manager & sale manager of M./s Suzuki Mehran Motors, and inform them that raise the concern to Pak Suzuki.
There was an issue of clip which were fixing the Wind screen and rubber. (Picture # 3 is attached for ready reference). This issue was also highlighted to service manager and sales manager of M/s Suzuki Mehran Motors and informed them raise my concern to Pak Suzuki Company.

I have picked my car as car was under custody of M/s Mehran Motors Since long, however, I have asked them to raise the concern to Pak Suzuki Company and compensate me before registering the vehicle on my name. I am loyal client to Pak Suzuki, and all my family members along with community member is using Pak Suzuki Cultus vehicles (almost 18 cars in my family) however, this new vehicle has not provided any satisfaction to me. Me and my family was so excited about the new vehicle however, all excitement was ruined after inspecting the car and highlighting my concerns. Tough M/s Mehran Motors has provided all supports, but issue was at production and quality assurance end which could not be sorted out at Showroom Infront of the client.

I am not satisfied with the built quality of my new vehicles after paying my hard-earned money to Pak Suzuki. I have kept the car at my parking space and is not going to register the same with my name as I don't want to keep the car with so many issues. Further, I have-not checked other parts of vehicle as my Joynes of new car was ruined after these issues.

I request the Pak Suzuki to pick the car from my parking space. I hereby request the Pak Suzuki management to compensate me in any of the following way.

This vehicle should be replaced with the new vehicle which should be thoroughly inspected by quality assurance department before delivering to the client. I do not need any touch up on my new vehicles as I do not keep any touch up car with myself.
In case, if Pak Suzuki is unable to deliver the quality vehicles, kindly reimburse me my money along with the markup for keeping my money for days before delivery of vehicles.

I am sure that management of Pak Suzuki will look after my concerns and will compensate me in the best possible way. I am sure that for Pak Suzuki Motors, customer always comes first, and they will not compromise on the quality of the vehicles. Looking forward for long relationship with the Pak Suzuki Motors Company.

Shall you have query please feel free to contact undersigned.

Regards

Govinda Maheshwari

Deputy Director- Financial Monitoring Unit-HOK (Ministry of Finance)

021-[protected]

[protected]

Desired outcome: Replace with new unit or refund me the money.

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8:01 am EDT

Suzuki Suzuki Swift 2021

In January 2021, i bought a suzuki swift 2021
In May 2nd 2021, i had an accident with my family
It was the first time for the car on the highway but it failed me
My husband was driving it, the car drafted, he lost control of the car and hit the road blocks.
After knowing that there are frequent accidents of the same car with a similar scenario with the car rolling over, i filed a complaint against "Modern Motors Egypt" the official Suzuki care service in Egypt. Badly i don't have an insurance on the car.

Modern Motors contacted me to bring the car to them so they can help fixing the damages with reduced budget if i recalled the complaint against them and i agreed.

Now they are asking me to pay about half the original price of the car in Egypt, not fulfilling to their promises, they refuse to fix any thing in the car unless i withdraw the complaints

I almost lost my life and my family's life, im losing money and time for a company selling a life threatening car. The car is 200 Kgs lighter than the former model, it has small sized wheels, very high from the ground, it was like a piece of paper flying on the highway.
The company now offers a face lift version of the car with ESP "electronic stability" after the frequent accidents and the dropped car reputation.

I ask Global Suzuki to stand against Modern Motors manipulations and bad after sale services. Because all they care about is collecting money not caring for people's lives and loses.

Desired outcome: Fixing my car for free

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8:58 am EDT
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Suzuki my new car Suzuki swift 2021

Dear Suzuki motors global team
id like to say that your car was perfect to me
its not like it wasn't but that was before it got suddenly burned while I'm driving on the highway
no sign on the speedometer it just suddenly smoked and i stopped the car tried to see what's happening but i couldn't open the hood because it was already on fire
but we risked our lives and opened the hood and put the fire down but the damage was already done with the whole front of the car
and after all we did your agency is saying that they checked the car and it's okay it wasn't the reason that the car was on fire ?
how am i as a customer will burn my own car ? like how did i burn it while driving on a highway and it was the engine not even the inside of the car ? and there's proof and i have a lot of people who saw all of that happen. the whole service is done by them they don't even allow us to see what's going on inside the service area so it's not my problem
they didn't even care what happened to us my mom is still in a shock from what happened
i really hope that you will understand and fix the situation asap
the car was just out of the 10kilometer service

Desired outcome: a new car and that's should be the normal outcome and i should ask for an indemnity for what happened to my mom

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7:46 pm EDT

Suzuki Brought my DRZ 400 S in for carburetor clean out.

I live in Estero FL…brought my motorcycle in to SunSports Cycle & Watercraft, Inc (Ft Myers)
for Carburetor clean out. History: Bike sat for 2 yrs, carburetor gummed up. Would only idle on choke and bogged on acceleration.
Once we brought it to SunSports. They kept it for 8 days. When we called, they had not looked at it yet. The earliest they said they would look at it was 14 days. We asked to make arrangements to pick it up b/c we had riding plans for it before then.
They suddenly realized that they could work on the bike that day (when we called) and we were able to pick it up the next morning.
We got it home, it's leaking gas thru the carburetor….we're afraid to start it in our enclosed trailer, moved it outside and almost killed the battery trying to start it. It eventually started but won't idle. It stalls. We're at a loss, it cost us $200+ and still doesn't work. WTH! As a company will you help us? We are desperate….We want this bike with us on a trip we're leaving for on June 5. I'm sure you can find all records thru SunSports.

Thank you,
Michael Tessier

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2:18 am EDT

Suzuki Non devilry of fully paid vehical

sir i booked a Suzuki Cultus AGS at Suzuki Canal Motor Lahore Pakistan with a full payment in January, 2021 an i was given date of delivery as 14-03-2021, which is still no delivered to me and neither the dealer is telling me the about the next date of delivery. so please help me in the regard to handing over me the fully paid vehicle .

Muhammad Abdul Haq Siddiqi
cell: [protected]
e.mail: [protected]@yahoo.com
House No 110 Abpara Housing Society Canal Road Lahore, Pakistan.

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2:55 am EDT
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Suzuki Alto vxr 2019

I have purchased alto vxr in November 19 but it's rear wheel is wobbling, I visited Khalid motors suzuki showroom, they maintained by wheel alignment and balancing. But still it's fault is present. Now again visited suzuki showroom, now they replied it's not fault. Now pls help me in this matter. I look forward to hearing from you.
Regards
Dr Muhammad Tufail
+[protected]

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11:00 am EDT

Suzuki After sale service and repair

I have bought from the agent at Bahrain on September 2019 a Suzuki Jimny model 2018, regular maintenance and oil change is done with the agent only. Car engine no M13A2459744, base no JS3JB4C11J4100260 beige color it is under guaranty. On 27 February 2021 I had a problem with the car which is shows engine at the dashboard I have to stop the car and take it on a car winch to the agent.
The agent checked the engine they found parts of the oil pump inside the engine is broken, the changed the part but it effected the engine so they have to change half engine.
The problem is my car with the agent now for two months and it is not repaired yet, whenever asking them about the delay, they are saying that the Suzuki company at Japan is sending the spare parts by sea and it will take two to three months to get the spare parts.
As I know when I have bought a Japanese car that they are the best as well as I know that Japanese companies are the best example over the world and I am a loyal customer, I have 4 Japan made cars
Kindly I'm requesting and need your help and support to repair my car immediately and I don't believe that the delay is from your said, please use the concept (Just on Time) to fix my car please
My Email is mahmood.[protected]@gmail.com
Tel +973 [protected]

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3:54 pm EDT

Suzuki Suzuki ciaz 2019 model

Greetings,

My name is ibrahim and I own ciaz 2019 model in united arab emirates, I need help because the agent is treating the customers in a very bad way.

The problem: there is shifting lag at 2nd to 3rd gear and the agency after keeping the car for 2 weeks (I was renting a car during this period) and also they hit the car from behind while test driving and after all that they ignore the transmission issue and refused to solve it although there is unlimited km warranty for 7 years on transmission, engine and ac (attached in the email).

My phone number is : +[protected]

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Ali Alyammahi
Abu Dhabi, AE
Jun 03, 2021 7:54 pm EDT
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My name is Ali Mohamed Saeed Alyammahi I bought My 2018 suzuki grand vitara 2.4 2 years ago as a second hand car, and I am doing my services regularly in the dealership of suzuki in Abu Dhabi (united Arab Emirates), sense 2 weeks and half I had an issue with the cars engine while its done only 62, 000 km, notice that my last service done at 60, 000 and Suzuki Service Centre is keeping my car for 2 weeks and half couldn't know what's my engines problem while they never give a car to use instead of the grand vitara that left in their workshop, this is not acceptable at all. I need an urgent solution for this, My mobile number is [protected], Ali call me as soon as possible please.

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5:25 am EDT

Suzuki Suzuki Dealer in Egypt

Hi, 4 weeks ago i contacted the suzuki dealer in Egypt, Modern Motors
and asked for spare parts for my suzuki Hayabusa 2014
(fork seals, Part number [protected])
they told me it is not available and they will odrder this for me to arrive in 10 days.
After 15 days they answered me (ohh sorry we didn't got your parts)
and we will order them again for you.

now after more 10 days with my bike staying not working for fork seals they don't answer their phones.

all land lines and numbers mentioned in your global numbers are not working/answering
what to do to get this fork seal kit to bring my bike back to life?

Thanks
Yasser Dafrawy
[protected]@yahoo.com
mobile : +[protected]

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6:10 am EDT

Suzuki Product

As i have booked a car alto vxl throgh a bank Given quotation of a particular car has been delivered to else one whom i know for a own money provide by him after that they force me take another colour by describing cons of that my choiced colour likely they r not sincere with suzuki..therfore after doing more wait again said for wait and it has been a month passed bad talking style lier people settings with bank managers to divide own btw them as the the manager was sincere with me told me everything

Desired outcome: Kick out such peoples from your company to save make ur name higher in that competitive world

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8:03 pm EST
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Suzuki Jimny

To whom It May Concern.

In November 2020, Suzuki Mexico announced a pre-sale for the Jimny model. I completed the registration process and paid the required advance of MX$20, 000. Then, I was told that the vehicule would deliver during the second half of January 2021. However, nobody contacted me and now they say that I am not registered and they will not sell ​​me a car.

I filed a complaint with the Customer Service in Mexico; later, a person called me to review the case. Some time later, they called me back to say that they hadn't actually registered me, so I don't have an assigned vehicle.
I replied that having a Suzuki registration and a payment receipt meant that there was an agreement between the manufacturer and the customer to carry out the operation. The person replied that the registration did not imply an obligation to sell, so there was nothing else to do.

It is very unfortunate that such an honorable and prestigious company is tainted by the poor performance of its representatives in Mexico. The importance of Suzuki does not deserve to be affected by some of its employees.

Thanks for your attention.
Yours faithfully,
General (Rtd) Pablo Bañuelos Márquez

Desired outcome: Acquire the car

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Suresh Kumar Lohar
, US
Feb 23, 2021 9:54 am EST

I have my complaint related to Maruti Suzuki India, I booked a car Wagon R (Top Model with AGS)with a assurance of delivery within 15 days max., from a dealer LMJ services Jodhpur India, on 9th of Jan 2021, but till today 46 days has gone. I lodged a complaint to Maruti i.e.[protected]. But my issue is still pending and yet nothing assurance has been given to me yet regarding delivery.
Being a larger partner I request Suzuki to please look in to the matter. why it has been so much delay.

Suresh Kumar Lohar
Jodhpur (India)
+91 [protected]
+91 [protected]

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8:42 am EST
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Suzuki My grand vitara has a noise coming, I guess, from the car differential, but I can't find any place to fix it.

Dear Representative!
SUZUKI Customer Services

Subject.: i need a help to fix my grand vitara suzuki, 2014!

I live in the city of Rio de Janeiro,brazil. I bought in july/2017 a used suzuki suv (model 2014: grand vitara), from a 2nd. Hand, in a authorized car agency, with 24.700km.
Fyi, the vehicle has a booklet with all "overhauls," made in an authorized suzuki dealer, at rio, and, since that time, presents a noise, that seems to come from the differential, after the speed of 30km per hour.

Today, the car has 41.900Km, with the same problem (Since that time, I didn't find any Mechanic/Company that give me a safety to fix the problem.

So, you would mind to helping me to find a Shop/Mechanic in Rio de Janeiro that is able to solve permanently the problem?

I can anticipate that a "LOVE THE CAR, " but it seems to me that should be a big problem and I wouldn't like to put my family in problem/risk of life.

THANKS A MILLION for your effective help.
Milton Abrunhosa
E-mail: [protected]@yahoo.com.br
My mobile phone in BRAZIL: [protected].3695

PS: For the safe reason, I would like to be contact through my e-mail.

Desired outcome: AN EFFECTIVE AND POSITIVE HELP

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8:04 am EST

Suzuki Late delivery

Dear all,

I have booked my suzuki cultus in pak suzuki booking no is ai [protected]. The estimated date of the delivery was given to me was 8th jan 2021. Still the vehicle was not delivered even the correct information has been not communicated. The non professional people are handling the customers in my region. Due to the miss commitments I am suffering a lot and contacting and requesting to the office through written email and phone call for the solution. But nobody is bordering in company as we are asking the vehicle free of cost. So disrespectful attitude form the suzuki.

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