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Sutera Mall-Carrefour / gift for product bought

1 United States

after bought the V-soy at payment counter, i redeem the free gift as stated at the product from customer service,
at first time, they give the wrong gift, after i telling the correct gift, they said no more free gift, then simply change to others gift. they offer several free gift which i don't really need it, finally they offer me the free gift for milo which was placed in the store, but they forgot where was the key, an ask me to wait for one hour for the other staff come.

they simply offer others gift, i can simply infer that, they always do this way.
and that is why when the customer redeem their free gift, they cannot get the original free gift.
i think the management for store need to be upgraded SERIOUSLY, to avoid such incident from occurring again.

Apr 21, 2013

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