Sunwing Travel Grouprefund not received

On a holiday to Saint-Maarten, we booked at our hotel : the Riu St-Maarten an excursion to go sailing to St_Barths with the Nexus rep at the hotel. The excursion was for Feb 6 2017. That morning the excursion was cancelled due to bad weather, and we were leaving to go back home on Feb 9 so we could not rebook. The same day my boyfriend went back to the rep to get a refund, the rep told him he would sent the relevant info to the Nexus office, he even wrote `Refund`on the initial receipt. Up to this day we never received a refund, ive phoned, sent e-mails, fecebooked Sunwing, Next tours in Mexico (the office is there) and no response they keep passing us off to somebody else, the amount was for 281 u.s. I would appreciate a reply that is not an apology but an answer.

Apr 28, 2017

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