Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Sundance Vacations

Posted: Dec 3, 2017 by    

their false advertisement

Complaint Rating:  0 % with 0 votes
0% 0
1
Sundance Vacation, Take A Break Travel, Customer Service Network are all part of the same group in which I had a terrible experience with. I was originally called to be informed that I had won a "free" trip and a fire kindle and I would be able to pick up these prizes at a location in NJ. I went, only to sit in a presentation about wholeshare time shares. Needless to say, I wasted the whole morning listening to wholesale timeshares along with 5 rounds of salesman trying to sell us the timeshares. They were so persistent in asking so many financial questions even though we told them that we could not afford a timeshare. After all of that I had recieved the prize and the vacation to much of their dismay. When I tried to book the vacation, it was such a hassle since I was on hold for one and a half hours waiting to speak to a representative. This "free" trip was definitely not free at all. I had to pay $198.00 for a "refundable" deposit that they claim to hold until the trip was complete. With the booking, I had to book the flight out of state, in a city that was 1 hour away from where I lived. We had to fly spirit airlines, which did not even include any baggage with the plane tickets. There were many blackout dates and only limited us to certain dates for travel. They didnt give many choices on the hotels and even made us pay an extra $242.00 to complete the booking. That's already almost $500.00 that we are spending on this "free" trip!! Once we arrived at our destination, the experience was completely horrible. In order to get our hotel room, we had to meet the agents from "Take a Break Travel" who made us fill out questionaires about our job titles and income, and informed us that another tour for time shares was mandatory. Why is the questionaire necessary?? When we didn't fill it out, they insisted that we did to ensure that we were viable candidates to purchase timeshares. Also, they claimed that we would get more prizes for filling out the questionaire and attending the tours. We voiced that we were not interested in going on anymore tours, attending any more presentations, or recieving anymore prizes, and he rudely stated that it was MANDATORY for us to go or we will be fined with fees from the hotel. We asked what fees since we had already paid $500 for the trip, as well as $140 in resort fees that they failed to mention to us prior to the vacation. The manager David was so rude and unprofessional that he stated that he will inform the original booking agent that we refuse to go on the 5 hour tour and that we will be charged with fees. Completely ridculous!!! After leaving the area, we were hounded by multiple agents from Take A Break travel insisting us about signing up and getting free vacations from them. This company and their associates are all scammers!!! If you ever run into the above listed companies, I would highly advise you to stay away from them. All they want is your money. We later found out that the actual room price is $27 per night!!! We could've gotten a better flight flying out of the state that we lived in, a better room at a better hotel, and a cheaper price than we had paid for. This was completely stressful for the short amount of time that we would have here. It is a complete waste of time and not worth the stress!!
Complaint comments Comments (0) Complaint country United States Complaint category Travel Agencies

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Sundance Vacations Logo Sundance Vacations
Customer Care Service
264 Highland Park Boulevard
Wilkes-Barre
United States - 18702
View Full Information
Contact Us
bdomains.com
     

Reply to

Send