Suddenlink Communications / repair of hanging cable line outside

Bryan, TX, United States
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I have called Suddenlink for 3 weeks now trying to get the cable hanging in the backyard fixed. It is summer and 3 weeks later my kids cannot play in the backyard because a cable is hanging down very low. My husband called and they schedule an appointment and nobody shows. I called last week on Tuesday 06/13/2017 and talk to this guy who had no clue what he was doing. He tells me Sunday is the earliest. I inform him this is a hazard having this cable hanging in my hard (it comes chest high on me) and keeping my kids from playing the backyard. He said someone would call me. We waited and still no calls and nobody showed up on Sunday. Today 06/19/2017 Monday I call and they tell me Friday!! come on people it is a cable hanging, its not safe. so now I wait to see if they can rush it and maybe have someone come out sooner. I wont hold my breath and this is the worst customer service ever.

Jun 19, 2017

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