[Resolved] Stylewe / refund
I bought a total of 6 dresses and coats. 3 of the dress sizes was not what I had ordered and 1 of the coats size was large while that coat even my friend whose size is medium was tight. Anyways, I contacted the customer service for the 2 different orders, and 2 different customer service reps replied to my e-mail stating that if I return the items using USPS( which cost me about $ 40), and I e-mail the m the proof, I get my money back. I followed their advice . put all 4 returned items in the same box last Saturday Jan.16th, 2016. I right then, took pictures from the box, returned items and the receipt as requested . No response. Yesterday January 19th, I again contacted them through their website. NO RESPONSE!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
StyleWe Customer Care's Response, Jun 21, 2016
Hi Paris A
This is Kitty from StyleWe, glad to assist you here with the issue.
Sorry for your unsatisfied.Could you tell us your order number so that we can check and handle this issue for you ?
We value your business and we will try our best to help you resolve the problem.
Thanks for your help.
If you run into any issues, pls contact us via [protected]@stylewe.com, we will get back to us asap. Thanks.
StyleWe Customer Care's Response, Aug 31, 2016
Hi Paris A,
Sorry for all your unsatisfied .
Could you tell us your order number so that we can check and handle this issue for you ?
If you have returned the items and provided the proof of returned to us, you will get he refund in one week .
FYI:It will take longer time (maybe 1 to 2 weeks depending on which CC company is ) to process the refund for the bank if your original payment method is credit card.
We valued your business and We promise you we will settle this matter at the best way we can.
If you run into any issues, feel free to drop us an email ([protected]@stylewe.com)and we will get back to you ASAP.
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