SUBMIT A COMPLAINT

[Resolved] Stylewe / bad quality of tunic/dress, bad service. company should not be allowed to work in the usa

China, CN
Contact information:

The Company StyleWE should not exist on the US market. This is scam from China. They used to prep[are a good website, however, the product shown on photographs do not correspond to the real when you receive it and tried it.
Size is not for Americans, the quality of fabric is TERRIBLE. Service is rude and unprofessional. They do not provide any information how to contact real management who lead their company.
My order came 17 days late of that what was promised. I wanted to refund product but they said they cannot because the product was already shipped. Then it became clear that it was not shipped yet, so they have even provided me a tracking number, though the product was not shipped . After making them troubles, they finally SHIPPED THE PRODUCT WITH ups, IT WAS DELIVERED IN 5 DAYS. The product has TERRIBLE quality, the fabric is so rigid, that you feel like you are wrapped inside of the aluminum foil. The size corresponds to Chinese figures, and doesn't fit to any Caucasian type people. This company should not allowed to operate on the USA cyber market space. This is a scam and destructive business misleading US customers.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • StyleWe Customer Care's Response, Nov 30, 2016

    Hi Lauradik,
    Sorry for all your unsatisfied .
    Could you tell us your order number so that we can check and handle this issue for you ? so that we can check with the designer and verify the item details .
    Size of items from different designers differ.Pls do click size icon"SML"to check BWH of item itself.You can also click "SIZE GUIDE" to check the BWH details.If you are not sure about what size you should choose, you can refer to "FIND MY SIZE" and select your BWH measurements from the drop down list,then you will get a recommended size.

    We valued your business and We promise you we will settle this matter at the best way we can.

    If you run into any issues, feel free to drop us an email ([protected]@stylewe.com)and we will get back to you ASAP.

    Best Regards,
    Hailee
    StyleWe

La
Nov 29, 2016

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