Stein Martterrible on line service

I placed an order for a Christmas quilt, shams and multiple pillows on December 7th. Received a shipping notice on December 8th for the quilt. On December 10th, I received a telephone voice mail that the fulfillment center made a mistake and the quilt is not available. They were cancelling my order for the quilt and crediting my account.

I sent Stein Mart's customer service a complaint on December 10th and never heard back from them.

Now I have three pillows and two shams being shipped and billed that I cannot use!

I love Stein Mart, but I will never order anything online from them again.

Dec 12, 2018

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