Steak 'n Shake / product and service

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We went through the drive thru tonight March 15 @ 9pm. We ordered a double steak burger with pickles ketchup and mayo only. Repeated it twice for the guy. The only sandwich we got. We also ordered a Coke and a shake. The drive thru person did not speak one word the time we were at the window.
When we got home the only sandwich that we ordered was wrong. It had garlic spread, mayo, lettuce, ketchup, pickles and tortilla strips on it. How hard is it to get what you asked for when it's as simple as pickles, ketchup & mayo only. My husband was very disappointed as it was for him. I tried calling the store and the first time it rang forever then they picked it up and hung up on me. The second time it just rang and rang and no one picked it up. It's the Steak 'n Shake on Fisherville Park drive Westport in Louisville, Ky.

Mar 15, 2017

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