The Woman Manager, is a GREAT and FAIR person. She definately knows her business and Staples's policies. In fact, before this Manager was at the West Hazleton store, I had her as a Manager at another Staples in Allentown, Pa. TRUST ME, she is Extremely Fair and very knowlegeable and I have learned a lot from her. For Personal reasons, I'm no longer working for Staples but I still do work in the Retail Business.
If a customer has a problem or question, they can do one of several things to get it resolved and ALL these things are listed by the Service Desk and also posted thorough out the store. Here are some things (1) call the 800 phone number to Staples Corp. in Mass (2) send an email to their Corporate Office (3) have a REASONABLE talk with a Staples Manager and I know that there will be an equal settlement for both the customer and the store.
DON'T SAY "BAD" THINGS ABOUT A MANAGER, UNLESS YOU KNOW THE MANAGER AND COMPLETELY UNDERSTAND THAT DECISION. ALSO, STAPLES CORPORATE OFFICE "DOES" FOLLOW UP ON "ALL" COMPLAINTS. DIRECTLY TO THAT STORE'S GENERAL MANAGER.
The Manager is a Great Person. Don't "run her down."