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Spirit Airlines / missed connection, lost luggage, bad customer service

1 United States Review updated:

To All:

Just had very bad experience with Spirit Airlines on RT from DC to Costa Rica. The trip down was OK, but the return a nightmare. Apparently nearly everyone on flight from Costa Rica missed connections in Ft. Lauderdale on Aug. 25 because flight up was late getting off the ground, and no one in Ft.Lauderdale was helpful in the long lines. Among many problems, no boarding passes were issued in Costa Rica for the US portion, no precedence was given at any stage to those who had connections, no one was available to provide counsel (including to a woman whose luggage was stolen and who had to make a tight connection, leaving her in tears), the wrong departure gates were given to me foreclosing any possibility of making the flight, lines were complicated by plane-full of arrives from Jamaica given the same miserable treatment -- and all the while about 20 Spirit employees were milling around doing almost nothing visible, with "none of it's my problem" as their slogan, both spoken and unspoken.

Personnel at counter kept people there needlessly, telling them they could only guarantee flights north two or three days later to common destinations such as Boston or Washington, DC. Luggage for me and my traveling companion is apparently lost -- with no tracking system. What an outrage. This is a business that deserves to go out of busy. Can one imagine what the safety inspections must be like if this is how they treat passengers and luggage?

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  • So
      16th of Sep, 2007
    0 Votes

    Today, there is huge line at spirit ticket counter we arrive 2 hours early to wait in line, we just need the boarding pass because the online check in at the website have issue and we have to wait at long line snake from Terminal 4 outside to Terminal 3, after waiting 1 hour and 30 mins we only got pass half way. We did missed our flight with no one helping. Horrible...97

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