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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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12:05 pm EDT
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Burger King cleanliness

I recently went inside a buger king to order. Normally I go thru the drive-thru. As I was standing in line, a nurse in front of me turned and said "I can't believe the person making the sandwiches is not wearing latex gloves". She left and so did i.
I called their corporate headquarters since their web-site does not accept e-mails.
I was told in florida, a person working in the kitchen is not required to wear gloves. They are told to wash their hands if they change jobs but gloves are not required. I said so the person putting lettuce and tomatoes on top of sandwiches with their hands is not required to wear latex gloves. The cs person said they are not in florida and any other states where state law does not require it.
Amazing

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KM
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May 28, 2008 1:40 pm EDT

After ordering our food, the cashier went behind the counter to prepare our order. We could plainly see her put together the Whopper Jr. with her bare hands. She then came back around to the front of the counter to bag the order. She coughed onto the back of her bare hand and proceeded to place our food into the bag. I don't know how often she coughed on that hand BEFORE we ordered. Most of our order was pre-packaged so we were only slightly uncomfortable. I refused to accept the Whopper Jr. and only took what was pre-packaged. However, I wonder who touched or coughed on my salad! The store itself was filthy. We were on our way from Myrtle Beach, NC to Buffalo, NY and stopped at many places to eat during our trip. No where else did we see evidence of such filth. The bathroom was absolutly disgusting. I Googled Burger King to complain to the company, however, I could not find a way to do so. I hope that someone from the Burger King corporation visits this website. Better yet, they should visit the store in Summersville, WVA!

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matt stanley
Fremont, US
Sep 16, 2010 9:38 am EDT

we went to go eat here on septemeber 15 and before I ordered I had to use the restroom and noticed it we not very clean. in fact it had not been propoliy cleaned in some time. then we ordered and we went to set and noticed most of the tables had not been wiped off. They were not very buisy they were playing in the back and having a good time and they need to be cleaning. this is the nastyest burger king I have ever been in in my life. I will not go there again.

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luisiscool
Livermore, US
Dec 06, 2011 4:59 am EST
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I work for buger king and and yeah the people who make the food don't wear gloves how ever they are required to scrub their nails, wash their hands and use sanitizer. I'm a cashier and we are required to do the same stuff when we serve our customers.

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4:40 pm EDT
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Burger King false advertising

Outright blatant false advertising.

Large posters plastered on the exterior plate glass windows graphically displaying the new burger king xt steak burger. The inside graphic menu posters displaying the same xt steak burger.in all cases clearly displaying menu graphics with thick slices of tomatoes. I call this 'bait and switch'.

When I enquired why my xt did not have tomatoes I received a snide discourteous response, "can't you read the sign?" upon examination I saw the small red sign the clerk was pointing to in front of the cash register, "good tomatoes are hard to find". And in much smaller print to the affect "that is why we no longer put tomatoes on our sandwiches".

This smells of high heaven of last years stink when burger king refused to pay the pickers an extra one cent a pound, while the rest of the fast food chains had no problem. Now I guess the conclusion I make is that burger king refuses to pay the market price for tomatoes - funny how all the other fast food places have no problem with tomatoes on their sandwiches.

This people is blatant intentional false advertising. There are plenty of tomatoes on the market - in fact I bought five pounds of florida native ruskin tomatoes just this morning.

Have it my way - I wish I could. After the callous treatment by your employees I felt like throwing it in their face and demanding my money back. However, I am not an ingnoramous like some of the people you hire.

You sucked me in with the picture on the window; however, next time I will go to wendy's or macdonalds or elsewhere... And I will have it my way - not your cheapskate way. Pay the market price fool!

Or remove your false menu posters.

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7:13 pm EDT
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Burger King rude service w/o the smile but w / attitude

I experienced the rudest service ever in front of my two children at BK. The cashier was very rude, kept acting like we were slow to order and apologizing for us to the customers behind us. She also forgot to give us a child size cup, when I asked for it she snapped back at me, "I will get it in a minute." Just seemed to me way too rude. Afterward, while we were eating at our table, she proceded to clean off tables around us but glared at me as if she wanted to kick my A**. I don't know... it seems you just can't get good friendly service these days. I will not be going back to BK anytime soon, I do know that!

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RestlessHeart
Madison, US
Apr 01, 2010 7:23 pm EDT

WHY would she glare at you "as if she wanted to kick my A**.? That doesnt make sense. Perhaps you're reading too much into someones expression

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3:33 pm EDT
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Burger King not using glove when servicing food

Visit Burger King during a visit to Redding CA. I went to BK to order a Veggie sandwich and noticed the food server was not using gloves to prepare food. He touch my food with his bare hands I report to the clerk immediately that the food server should be wearing gloves when working with food. The clerk stating yes he should be wearing gloves, but oh well. I was very upset and request food server not to touch food with bare hands.
I noticed even after receiving my order that gloves were not used to when servicing other customers.

Redding Burger King store # where this incident happened 1838 on March 26 at 10:36AM. I am request that Burger King management look into this problem ASAP and retrain the staff to wear gloves when working with food.

Jay Harper

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7:26 pm EDT
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Burger King rude employees

on 03/23/10 @ 3pm pulled up to the drive-thru but had to stop short due to a young punk employer who seemed to be taking out the garbage, he rudely & disruptively stared at us & stood in the middle of the drive-thru just staring at us before he finally went on his way towards the bldng. not only did we waitthere for several minutes but we were not greeted at all. so we drove up to the window & had to order that way, & there again was this kid just staring at us then I heard him make a smart ### reply like oh she only parked 6ft away from the window, and this really upset me cuz he shouldve let the gal know who was taking orders that we obviously needed assistance, I then yelled at him that he was in the way. I feel very upset about the way they handled my order, and how this punk kid just stared very rudely like he knew us . It was Very UNCOMFORTABLE. I think he was a petafile or something. But anyways well not go to this store again until that petafile kid no longer works there anymore.

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colie
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Apr 29, 2008 6:04 am EDT

My mother in law took my kids to burger king for dinner. Later that evening when I went to pick them up, she was fuming and told me that the employees were rude to my kids. She then told me that someone wrote the word ‘annoying’ on my kids happy meal bag. When she saw this she waved at the people watching her in the back to acknowledge that she knew who did it. They then laughed at her and went back to work. After she told me I called the store and asked to talk to a manager. The manager basically called me and my mother in law liars. She said, and I quote, ‘we don’t write on the bags, you must be mistaken’.
Its one thing to attack me or my mother in law, we are adults and can hold our own, but when someone attacks a child I get pissed, especially since it was my child. I have loved burger king since I was a little kid, but that is the last time me or my kids will ever eat there again.

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Timmmm
, AU
Mar 23, 2010 7:51 pm EDT

Are you old and stupid or young and a ###?
1) Kids cant be petafiles.. do you know what one of these are?
2) He was probably staring at you because you almost ran him over while trying to clean his workplace.
3) You dont yell back at someone when you have a complaint. he was wrong to make a smart remark. but as the propper person you should have gone to the manager and said something. not come online and make a little rant about how you will never eat there again.

Im sure if you go through hungry jacks in drive through, your the type of person to go back again.
eat up and get over it.

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7:06 pm EDT
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Burger King have it your way... but you'll pay double for it!

Stupidity prevails... on Tue Mar 23, 2010 I ordered three "double cheeseburgers" off of the dollar menu (store 16833), $1.00 each, right? Well of course, unless you don't want the cheese. In a meager effort to reduce my caloric consumption for the day I asked if they would please hold the cheese. The response was yes. What I didn't anticipate was the repercussion of the fact that I was now buying three "double hamburgers".

I got my hamburgers "made my way" but "charged their way". My $1.00 double cheeseburger was now a $2.00 double hamburger (another American business uniqueness, being able to pay more for less). Burger King is truly an all American business... tell the customer he can have it his way and then charge him double for doing so. I suggest if you too want a $1.00 hamburger, order the double cheeseburger, then peal off the warm gooey cheese and stick it on the pick up window. Have it your way!

I should also note that Burger King does not take online or email complaints (in this day?). No, you have to take time at work 9am - 5 pm M-F and call and wait on hold to register you complaint. I think it is time Burger King gives up the burger monarchy and maybe try listening to the people buying their food. This burger eater is going back to McDonald's. Believe it on not they get it right. But remember, there you're dealing with a silly clown rather than a mute (and weird scary) king.

This obviously is a very minor issue but I am so tired being patronized by American business from Wall Street banker to the burger joint on the corner. I am tired of being hosed in very aspect of my American life!

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Burger King food poison - march 11

I have been searching for any comments on Parsippany, NJ Burger King. Then I realized that there could be people like me, just searching but not responding to the issue they faced. So let me be the first in BooRah to comment about this BK.
Yesterday, March 11, 2010 I did a big mistake, I visited this BK store. I purchased Spicy chicken, Whoper, buger shots etc for my family. Came home and ate it, dint feel anything different. But today morning, March 12, 2010 my wife puked and she got diarrhea. My kids too had diarrhea. I was feeling like crap and had severe headache and stomach ache. Check with my wife to see, she too is having severe stomach/headaches. Couldnt point out the issue immediately, both of us couldnt go to work (lost a pay-day) and stayed back to take care of ourselves and the kids. Later we visited the doctor to know that it was food poison. The only common food we had yesterday was from Burger King. So I googled to see anyone else had this issue and tried to give a complaint/feedback to Burger King at www.bk.com. Obviously there is no form/link/section for submitting a feedback/complaint (Wow, such a great company). So I called the consumer/customer service, while my wife and kid couldnt get up and when they were sleeping. They made me wait for over 10 minutes and atlast someone picked up the phone. They asked all my personal details and then said she will register a complaint, she was hell bent on saying its not a BK issue. I kept on asking whether there were any complaint about this BK store from Yesterday, so that I can go to a hospital to prevent from any mishap and be proactive. She said she cant share that information! Then asked her to have someone respond to me as soon as possible by checking the issue, she said it will take 3-4 weeks! WHAT? by then we would be dead or we could be alright, so 3-4 weeks is not an option. They gave me the store phone number, which I already had in my receipt. I do not think they want to help or resolve the issue, rather than that they just want to push the issue from their plate and live out of reality. Am posting this long response, mainly because, if any of you readers had an issue on March 10/11/12th at this BK, then please let us know by entering a comment here. Thus we can visit a hospital and be save in this economical situation.
Thanks a lot for your time and please stay away from this store, be safe!

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BiancaD
Parsippany, US
Jul 12, 2011 6:35 am EDT

can someone please give me the corporate number for the burger king in parsippany locatation

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mara!!!
parsippany, US
Dec 20, 2010 6:58 pm EST
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the burger king in parsippany is the worse. The manager esther is the worst manager . i went in there and asked for a side of lettuce because the chicken sandwich i wanted dry. It was for my mother who is ederly and wanted the lettuce on the side. she screamed at me in front of everyone and aid we dont give lettuce on the side. dont come back here anymore. i have been going there for years.. i called corprate they did absoutely nothing. im calling the bbb

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Burger King Food Poisoned
New Hyde Park, US
Apr 06, 2010 4:23 pm EDT

I didn't have the issue at the same store but my BK order was contaminated in retaliation for honking at the Drive-through Indian woman. Others have your same experience as well. Look at http://www.topix.com/forum/city/twin-falls-id/TGHT36GLEKETI4S1Q. It seems like BK would never take responsibility for their lack of food safety and improper personnel training. Burger King is so greedy once the local owners pay their franchise, the company doesn't care to enforce their own standards. As a result, we all keep getting poisoned. It's time for the goverment to look into this Health issues. Too many people getting sick including children. Someone needs to be held accountable for all.

Here is my complaint:

Burger King
2351 Jericho Turnpike
New Hyde Park, NY [protected]
[protected]

The Drive through Indian employee intentionally contaminated my food in retaliation for honking at her. On Sunday April 4th, 2010 I went to the Drive-through where the Indian worker took my payment and closed the window with no explanation. Since I had to return to work, I honked at the Indian worker who couldn't hear me because the window was closed. The woman irate grabbed the fries with her dirty bare hands and angrily threw the fries in the bag. I thought this was a temporarily anger so I went back the next day on Monday April 5th, 2010 and ordered the same. The same Indian worker was at the Drive-through window ignoring me. When she gave me my food, I noticed the food was all over the bag outside the wrap. So, I told her I needed that food to be replaced for fear of contamination. She gave the food to another Indian woman who picked up all the food and put it back in the packages. I told the Indian worker I needed the food to be replaced for fear of contamination being improperly handled. The Indian woman told me to speak to the Indian manager who told me to park outside to replace the food. Since I was afraid of their attitudes, I went inside to wait for my food. After several minutes, the Indian manager gave the food to a woman who put it the fries in the microwave and gave me the same food back. I told the manager he was giving me the same food but the manager lied saying the woman just cook the "whole thing." By midnight I was puking like a water hose while having diarrhea in the same manner. I had chills all night long and couldn't get out of the bathroom. My wife didn't eat Burger King and she is not sick. So, I realized these Indian Burger King workers retaliated against me by contaminating my food, or poisoning the food, or simply doing the inmoral known crimes to spit on people's food because of the honk incident the day before. As a result, I miss work, I am very weak and dehydrated, and suffering extreme side effects to Burger King's contaminated food. This incident shows the conduct of these Indian Burger King workers is so outrageous in character and so extreme in degree as to go beyond all possible bounds of decency, and to be regarded as atrocious and utterly intolerable in a civilized society.

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Burger King new funnel cake sticks

I tried the new Funnel Cake stix this morning at my local Burger King. They were terrible to say the least. I was excited, because funnel cakes are the best. Not only are they covered in powdered sugar, but it comes with a small tub of icing as well. The stix alone are pretty bad, but dipping in a sugary bath of icing wasn't better.

Thanks for ruining one of my favorite carnival snacks ever. Stick with the french fries and chicken finger bang sticks.

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Burger King old & cold original chicken sanwiches

Long Story Short!?!?!
My friend and I have been going to the Burger King in Valley Springs for almost 10 years. You never know if your food is going to be what you ordered or hot, warm or most of the time COLD! When you order a hot sandwich or whopper, you expect it hot, not cold and old (like they are trying to get rid of what was left over from the lunch crowd). This has happened to us too many times and last week on Tuesday, February 23, 2010, was the last straw! We had ordered two original chicken sandwiches with cheese and a drink. We always use the drive-thru as it is convenient for us. We were the only one in the drive-thru so we figured it wouldn't take long to give and get our order, WRONG! When we got around the corner to the cashier's window, we had to wait for the employee's to stop their gossipping and/or off their cell phones, definitely not a professional place of business! Which was not making my friend happy, since he hates to wait and especially since we were sitting there and the employee's were not doing anything but standing around talking to each other, (we know because the window was open and could hear everything)! When we did get our order we got backon the highway and headed for home. I opened up my friend's sandwich handed it to him and made the comment that it did not feel even warm. I then opened mine and my sandwich was the same. Not only were they not warm they were downright cold, the cheese was as cold and old as the chicken was! These sandwiches, we both decided were left overs from the lunch crowd, we had ordered them at 2:33p.m. As we were driving home, I told my friend that when we got back to Stockton, I would call and make a complaint, that we have had too many orders like this in the past. We had been going to this burger King in Valley Springs for 9 years, since it was convenient and the only fast food place until just a couple of years ago when Taco Bell came to town.
When I got home, I tried to find their number in the phone book, no luck, so I called a Burger King here in Stockton and asked the manager if he had the ph.# for the one in Valley Springs, he said no, but if I had my receipt, I could call that number and make a complaint. WHAT A JOKE! All that number is for is a survey on how the Burger King I patronized was doing. You have to punch #'s in from 1 to 5, if you could have punched in zero's, that's how I would have rated the Valley Springs, CA. Burger King! I finally got done with the survey (by the way has a false statement in it). Direct quote from back of receipt says, "VALIDATED RECEIPT GOOD FOR ONE MONTH FROM DATE OF PURCHASE". I finally had to call 411 to get the number for the Burger King in Valley Springs, Ca. I called and asked to speak to a supervisor as I wanted to make a complaint about the food we wad received earlier that day. The woman that answered the phone asked me if i had my receipt, I said yes, she asked me whose name was in the left bottom corner, I told her it said Ashley. I told her what we had ordered and she said that she remembered us as she was the one that took our order. She said that she was sorry that we were not happy with our order, but if I had my receipt I could call that number and make a complaint, I told her that I already knew there was not a "LIVE" person to answer that number, it was just a survey on how good your food and service was and than you got a"Code" to get a free whopper or chicken sandwich. I told her that we patronize the Burger King in valley Springs at least two or three times a week, as it's convenient to stop there on our way home. Also told her that we have had bad orders from there in the past, but never complained until now. Told her we did not appreciate waiting at the cashier's window, as we were the only one's in line and the employee's were standing around talking to each other or on their cell phone's, instead of doing their jobs. I asked her again for Burger King's Corporate headquarter's, so I could make a formal complaint. Instead, she took my first name only, told me that the next time we were in Valley Springs, to come back to Burger King and tell the person who waited on me that my name was in the "BOOK" and we would get our order the right way and at no charge, saying again to that she was sorry we were not happy with our order.
You would think that would be the end of it, not true!?! We went back today, Wednesday, March3, 2010, at 2:37p.m. this time. I went inside to get the order that was owed to us from last week, thinking I would just be in long enough to get our order and back out. Not so. The young girl that asked me if I would like to place an order, I told why I was there. She got on the defensive immediately. She tried to tell me I must be mistaken, that there was no so called "BOOK" at their restaurant. (her name is MALLERY) I then told her I spoke to Ashley last week and was told to come back this week to get my order that was originally ordered, including the drink. I asked Mallery if Ashley was working and I would speak with her, since Mallery did not seem to know what she was doing. In the mean time, there were two other customers waiting to be helped. Mallery asked me to stand to the side, so she could take care of the other customer's, both cutomer's declined, they wanted to find out what was going to happen with me. Mallery went into a back room for a couple of minutes, when she came out Ashley was standing in the kitchen area, but would not come out any further. Mallery came back to me and said she was sorry and reached under the counter and out came a book. She asked for my name, I told her and then I told her exactly what we ordered last week and that I wanted it cooked fresh and hot like it should have been in the first place. I told her that no one should be expected to get the left overs from their rush times. She asked me if I had my receipt, I said yes, and showed it to her, she looked on the back of it, saw that I had done the survey, but was sorry that it was already expired. I asked her how can that be? Since it had only been a week since I did the survey, her explanation to me was that it ends on the last day of the month you did the survey, so I turn the receipt over and read to her the direct quote from above and tell her the survey when you call it says the same thing, that it's good for thirty days from date of purchase. The customer's behind me are really listening to this conversation now. I also told her since I had already made a purchase last week, that wasn't any good that i should not have to pay for anything, since it was their screw up. She said that she would give me the whopper but I would still have to buy a drink and fries, again I told her, been there done that. I ended up paying, but t
old her that Burger King is the worst fast food restaurant in town, that thank God that Taco Bell was just across the parking lot, because they had just lost our patronage to their Burger King and every Burger King! Never again would we patronize any of their establishments! I told Mallery that Taco Bell would be getting our business for now on, especially since there food is better for you, and the employee's treat all their customer's with respect and all orders are done correctly. As for the two customer's that were behind me, they told this girl named Mallery, that I was right and they walked out the front door and went to TACO BELL!
At the end of all this I am still not done with Burger King, was supposed to get two drinks, only got ONE, and I WILL GET A REAL PERSON TO TALK TO AT CORPORATE HEADQUARTERS IN MIAMI, FLORIDA AND GIVE THEM A PIECE OF MY MIND! ESPECIALLY ON HOW THEIR SO CALLED LOYAL EMPLOYEE'S ACT WITH AND AROUND CUSTOMER'S.
M.A & K.A. - STOCKTON, CA.

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Update by noelani1
Mar 04, 2010 12:18 am EST

I live in Valley Springs, Ca. I agree with you completely! Employee's are rude, food is always a hit and miss and God forbid if you upset an employee! My friends and myself are boycotting BK and go to Taco Bell or one of the pizza places where we know our order and employee's are friendly. Good for you for not quitting until you get a hold of a "LIVE" person at BK headquarters.

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Burger King - fresh off the broiler

2/27/2010 yes, I went to burger king off of fremont street in seaside, ca. I went inside and placed a order for a whooper and a whooper jr and asked that the patty come fresh off the grill, and asked how long would it take and the lady that took my order said about 5 min. (Paying close attention, since you can actually see the employees putting the burger...

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Burger King their latest commercial is absolutely inappropriate

Your lastest Burger King commercial is absoutely, inappropiate. The commercial with the women shaking their sqauare butts, on the tv screen. Our children, would rather be interested in what burger king might have in a kid's meal and NOT "I like square butts". You tell me, what does that have to do with eating?

I will take my kids to McDonald, where they will eat burgers and not have to deal with the memory of "SQUARE BUTTS AND THE BURGER KING MAN.

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Burger King unsanitary behavior

I was in line trying to get a meal, when I saw the guy that makes the sandwiches using his cellphone with one hand and preparing the food with the other, I called the supervisor named: Heather, and I told her about this person unsanitary behavior, she ask me if I'm goint to order anything which I replied, of course not!.
The restaurant is located at 2122 E 10th st., Indianapolis, Indiana.
It's going to be along time before I come back to that location.

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luisiscool
Livermore, US
Dec 06, 2011 5:03 am EST
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I'm so sorry to hear your complaint how ever you can actually file a complaint if you want.

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Burger King a1 burger

I purchased a $6.89 A1 burger today, and it was awful! I cannot belive you charge that much money for a horrible burger. There was no A1 for one thing--if thats what you call A1--you have no idea what the original A1 tastes like then. If I had time, I would have actually complained in person, but I was on my lunch break. I hope you take that burger off the menu, or at least make it like its suppose to be. I spent $19 there for lunch today for myself, daughter and husband. My husband and I pitched 1/2 our lunch cuz it was sooo nasty!

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Burger King very disappointed in this revenue strategy of charging for condiments

Lately, I have noticed a disturbing trend at BK, especialy in yrban laocations, I recently went to Rest. #2471 at 24th & Oregon in Phila., Pa. I ordered a Whopper meal and asked for 2 BBQ sauces. I was told that the 1st was complimentary, but I would be charged for the 2nd. I refused the extra charge, but it made me wonder about the charge for extra BBQ sauce. As I said this has happened before, and the price for the extra sauce has varied from $.25 to $1.00. Is this a legit charge? What is the set price for an extra BBQ sauce? Are there charges for other condiments? If so, where are they listed? As a lover of BK for many years I am very disappointed in this revenue strategy of charging for condiments. I would like someone from BK to clarify this for me.

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i'm me
slapahoe, US
Feb 15, 2010 11:12 pm EST

mcdonald's does that too if you order chicken nuggets there is one bbq sauce for a set amount and when you ask for extra they will charge you about 10 cents where i'm from. that is the trend nowadays...bk, mcdonald's, church's, probably everywhere. that 's why i don't even ask for condiments anymore i just keep all the condiments i need at my house. the only place i know that may not charge for extra is chik-fil-a but with those high ### prices they shouldn't

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7:47 am EST
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Burger King nasty attitude with customers

Last night 3 of my friends and I went to our local BurgerKing (Deptford, NJ) and were told that they had no buns. About a month ago we went to the same BK and they had no burgers. How can a burger restaurant run out of hamburgers or buns and why didn't they close? Instead of fixing the problem the manager thought it best to get a nasty attitude with customers.

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BK SUX
Franklin, US
Aug 21, 2011 4:25 pm EDT

i agree .bk sux. i was called an ### by the little ### at the drivethru window and then she told me to f***off, after i was there and they messed up my order once AGAIN !THEY SCEW UP AND I GET CALLED AN ### AND TO f*** OFF UN REAL.THEN I ASKED TO SPEAK TO THE MANAGER .SHE PLAYS STUPID AND SAYS TO ME I DIDNT HEAR THAT GIRL CUSRE AT U AT ALL.SO I ASKED FOR THE MAIN BOSS. O WHAT DO YA KNW .SHES OFF ON SUNDAYS.THEY DESTROYED MY SUNDAY MORING I WAS LITERALLY SHAKING I WAS SO PISSED. JUST BE DISRESPECTED LIKE THAT WAS ENOUGH FOR ME IM NEVER GOING BACK EVER AGAIN. I DONT CARE IF U GIMMIE FREE BK FOR 2 f***IN YEARS. I HOPE ALL THE POEPLE IN THERE ROT IN HELL. ALSO I JUST LOOK AT THE SITUATION AND LAUGH . GET A REAL JOB LOSERS U CANT EVEN HANDLE A DRIVE THRU WINDOW. AND THIS FOR EVERYONE WHO HAS EVER WORKED AT A FAST FOOD RESTURANT AND SCEWED UP AN ORDER MORE THEN ONCE.JUST GO HOME AND KILL YOURSELF U ARE ABSOLUTELY USELESS TO SOCIETY.SERIOUSLY. WHAT DO U MAKE 7.25 AN HOUR HAH. KATIE AT THE FRANKLIN BK IN SUSSEX COUNTY NJ 07416 SUNDAY MORING WATCH OUT PEOPLE. ENJOI

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11:51 am EST
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Burger King service & teenagers (loud)

I have no clue if I am in the right area for this complaint or not, but I am so disgusted! My husband and I are in our early 70s and enjoy a Burger King (Whopper) we usually go thru the drive thru, but the lines were too long and were in a hurry, so we went in. The place was so full of teenagers, loud, swearing, and smoking in the back of the resturant. We were the only adults in the place, and could see why! we wated for our food for over 20 mins. when we were given our food, it was cold. there was one cook and one person serving or taking orders, plus a person at the drive thru. There were no napkins, ice for drinks, and now catsup or salt. The teens were yelling "NO CATSUP OR ICE" at the top of there lungs. No one came. the kids were all right from the school behind the resturant. This was a disgrace! Someone should check this place out. We had heard of this but could not believe it. Thanks for reading this anyway. Sandy Yeck

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fatterfish
Tampa, US
Feb 03, 2010 11:59 am EST

sounds like the TEENS made it unpleasant for you to bad bk has no control over them

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5:38 pm EST
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Burger King low customer satisfaction

I was reading about how Burger King is losing customers. They think it's all about losing their "Super Fans" to the economy. Their problem is in 4 areas. #1. Marketing has gone mad! They run commercials that seem to compete with Hardees in the "idiotic" sense. What happened to "normal" people who like to eat fast food? Their ads do not represent me or even people that I know. #2. What ever happened to "have it your way"? Try ordering a Whopper with extra pickles or no onion and you'll get a look that could kill. If not from the cashier, from the cooks that can be seen from the counter. Then again from the person who calls out your order. "Whopper extra pickles and no onions"? It is as if they want the other people who have been waiting in line to know that it as "you" who slowed down the burger making process. 3. Kids. What happened to the days of the Kids Club? Where is the focus on children? Who do they think encourages Mom and Dad to go out and eat? 4. To me the most important influence as to why I eat at Burger King only 2-3 times a year (vs. when I used to eat there 2-3 times a week) is that they changed their french fry recipe. They did this several years ago and I tried to hang on as a loyal Super Fan. Now I have get my french fry fix at McDonalds. I later asked a Manager why they changed the fry recipe. He indicated the fries got an extra 3 minute hold-time and required less salting by the employees. So, they sacrificed me as a customer over cold fries that don't go limp? ... and a seasoning issue? I'm glad McDonalds didn't go drastic on us.

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8:32 am EST
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Burger King disgregard for human life

Burger King allowed an individual arrive to work when extreme weather advisory was out for travel due to road conditions. Area had 4 to 6 inches of snow to fall. When employee arrived and dropped off, District Manager informed the employee they fired them the day before and refused a seperatation notice. Individual had to start walking on dangerous roads until they were able to reach someone to travel again on the bad roads to pick up the individual. If they were firing the employee the day before they should have been notified then. Not after arriving to work on time under the extreme weather conditions.

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6:51 pm EST
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Burger King poor service service

Hello
My name is John Diaz, I am a District Leader for Quick Chek Food Stores and a Citizen of Kearny New Jersey...My Kids and I, we love to Go to our Burger King Location and we bought hundred's of dollars in Burger king meals for the last 13 years and today, my daughter and I, we were rudely treated by the staff or what I guess they call staff at the Burger King on Kearny NJ 07032 on Passaic Av.. I was yelled at through the drive thru window to "PULL AWAY ALREADY" and "WHAT ARE YOU WAITING FOR"! the cashier name is Patricia C.! I called to let the manager know and when she finished laughing she told me that she thought I was over reacting and I could call corporate but it meant nothing.YMy daugther is 11 years old only and she is afraid to go back to this location...I will go to Wendy's now...With this economy situation and the budget you are triyng to heat, I do not think that with cashiers like Patricia you wilkl be able to reach your customer count target...I will talk to my family my friends my coworkers...You are loosing not only one customer but more...
I will not return and either will family or friends. I am offering customer service for the last 7 years and the way how patricia talk to me and my daughter is not going to make me come back any more...I plan on posting something in our local news paper. Treating paying customers like this is unacceptable.
Please call me back my number is [protected] or e mail me ..my email address is [protected]@qchek.com
Thank You
for your time
John Diaz

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DaBzntch
Modesto, US
Sep 16, 2011 2:52 am EDT

LMAO get over it!

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1:47 pm EST
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Burger King awful and dirty place

My comment is concerning the Burger King in Dracut, Ma on Bridge St. I would like to see them clean up there act. Go in to the ladies room, you will see the toilet paper holder cover on the floor. There nothing to wipe your hands with since the electric hand dryer doesn't work and the water is as cold as the bathroom itself. I wonder how the workers wash there hands! On any given day around lunch time look behind the counter! You will see french fries, onion rings, cups, etc. all over the greesy floor where the food is being prepared. It's so bad that the employee's are sliding across the floor trying to keep up with the orders. My last question or comment is what happened to hairnets or tying your hair back when working with food? I guess you should ask the manager...Oh Yea! P.S. If you make a cup of coffee be prepared to put the empty sugar packets and creme containers in your pocket, there's no barrel to discard the trash over that side.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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