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Southwest Airlines / baggage handling

1 United States Review updated:

We departed Sunday afternoon, January 6, 2019, from SFO to DIA on Flight #4243. The flight was slightly delayed due to an extremely full plane and inclement weather. The issue was the way baggage was handled due to these two situations. Some of our luggage was transported on another flight, while other luggage was allowed to sit on the cart on the tarmac taking on a great deal of water. We actually saw one of our bags from the terminal sitting for an extended period of time completely uncovered in torrential rain. We had lost luggage at arrival to DIA due to the baggage that was transported on another plane. Both issues could have been handled simply by communicating the transportation issue so that we were aware once in DIA to locate the luggage differently, and by placing a tarp over any luggage that has to sit prior to loading.
Since the packed items were essentially unusable upon arrival at our destination, we were forced to clean the items or dispose of items and repurchase. I would be comfortable with a voucher for future travel to reimburse us for our time and losses.

  • Updated by rspreng, Jan 07, 2019

    Please update me.

Rs
Jan 7, 2019
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Comments

  • Fl
      9th of Jan, 2019
    0 Votes

    To the author.
    Your explanations are unclear for evaluation of the damage.
    You need to hire the lawyer in order to bring the civil sute to the local court,
    if you had declared the damage at the airport or at the site of air carrier not later than 7 days follwing the flight.

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