Southwest Airlines / 2 hour delay on feb 5th flight from pbi to isp # 253 for me and my wife.

United States Review updated:

On feb 5th 2019 flight # 253 was delayed for 2 hours due to plane problem coming from baltimore to west palm. I did not receive a text and did not know about the 2 hour delay until my wife and I were already at the airport for 2 hours. My wife and I were scheduled to be picked up at isp and go to a dinner that night but because of the delay we had to cancel. It was a family dinner and we are very family oriented people so missing that dinner was upsetting to us. We use your airline when ever we fly to florida and never have had a problem in the past. Since I intend to use your airline in the future my wife and I feel that vouchers for our next flight would be desirable. Yours truly, conrad tromba

Feb 9, 2019
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  • Mr
      9th of Feb, 2019

    Sorry they did not notify you. (Rolls eyes) You think they were notified themselves before hand?

    You are traveling by a machine. Machines break down.

    You should be at the airport way before your departure. That's just common sense.

    Use the time to reconnect with your wife.

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