SUBMIT A COMPLAINT

[Resolved] South Beach DietSouth beach diet program

The prices advertised are only if you stay long term with the program. If the program does not work for you, they will charge you $125 cancellation fees.

Fyi...my wife and I both had almost identical disappointing results. I question the validity of this product in its entirety. And we had to pay a total of $250 in cancellation charges that are masked as waiving discounts on your orginal order since we didn't renew.

Offered to return the food but they said no refunds either.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Hello Jason,

    Thank you for taking your time to leave this review. We apologize if you had difficulty discontinuing the program.

    We do have a standard fee for discontinuing when a customer on auto-delivery does not receive a second order. We have a one-time order option available at a higher price, so we ask that customers who sign up with auto-delivery and receive a discount take two orders. After the second order customers can stop their automatic shipments and there are no fees.

    We are sorry to hear you and your wife did not lose the weight you had wanted to, but we do have a dedicated team of Weight Loss Counselors available if you would like to call [protected]. They are happy to give you more personalized advice on the best way to follow the plan to reach your goals.

    If there is anything you would like us to look into, please email your account information to [protected]@southbeachdiet.com mentioning this review. We hope you have a nice weekend, Jason!

    The South Beach Diet Consumer Experience Team

Ja
Feb 20, 2017

Post your comment