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Posted: Aug 13, 2017 by    

poor customer services, incorrect item received, items not received...

Complaint Rating:  0 % with 0 votes
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Contact information:
Dubai, United Arab Emirates
They were good with electronics, received the items all fine, no problems and watches (sometimes some delays but can also be earlier as depend on the seller). But other items don't expect much... received a totally different item from described and Souq couldn't even communicate with the seller to check what happened, I wasted exactly the same and they have a 48hrs response from seller and even after this time they didn't reply and Souq didn't do anything. They would give the money back as compensation to Souq account, even telling them I wouldn't be in the country so I couldn't purchase, I wanted that item as described or money back, cash, but they have their own rules. They always say it will be escalated the issue but no response. They always say they will contact back but never do, I needed to call them all the time, getting stressed as they don't response the issue promptly. Their rules are ridiculous when it comes to customer service, even begging to speak to a supervisor they cannot do it, I needed to open a request to speak to a supervisor and than he would reply in 24hrs! What is 24hrs for who waited already for 3 days...
Items informed to be delivered on a specific day (even like 5 days after the request) and items never come, they would never communicate anything if you don't contact them to check what happened. I informed that was urgent even after the long waiting but still they give same response, maybe tomorrow by the end of the day, maybe by this or that time, but they never contact back or seem to care (didn't received the items by the way, and different sellers). Very disappointed with their services after some time, really stressful situations with them and specially customer services. How can they keep advertising those type of fake sellers or items, don't bother to check further... or don't even give a feedback or contact in anyhow their customers. Ridiculous.
Complaint comments Comments (0) Complaint country United Arab Emirates Complaint category Clothing, Shoes & Acc

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Souq.com Logo Souq.com
Customer Care Service
Dubai Internet City, Thuraya 2 Tower, Office 1902
United States - 73000
+971 4437 0900
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