Souq.commicrosoft 950 xl

i am dany thomas.As registered mobile number is [protected].i bought a phone microsoft 950 xl from Order was placed on november 6.after a month the phone got a complaint that it was restarting i requested for a waranty claim. the courier took the phone.and i got the phone repaired at january 3.when i checked the phone i was really shocked that its front camera was not working.So i called the customer service they told me that i didnt say about the camera problem.But how can i suppose to say camera complaint because my phone was getting off all the time.The service centre should have checked evry thing.and the customer service took the phone from me the second time for repairing my was on january 9.
i came for visiting visa.i will be going back at january 25.i am always calling the customer service asking to get my phone as soon as possible. but they are saying about there policies that it will take 14 working days. but i will be going at january 25. please do the necessary requirements.i am attaching what all i have got email from souq
thank you

Jan 10, 2017

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