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Souq.com / iphone 6

1 United Arab Emirates

Order a I phone 6 (new)in UAE, when I tried to set up the phone, revealed that phone was second hand and used as it was already linked to an existing email account . Contacted the company was told to return the product and they will investigate and refund. First of all why would I go through all this drama when I so badly need the product . Second there manner in dealing with the complaint is less then professional . Emails back and forth, delaying the process and don't want to refund . When u call them, senders are scripted and no empathy with customers . For now handset returned no refund after 10 days .

Jc
Nov 4, 2016

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