Sony India

if you dont like sony then dont buy it...i have been using sony since i started listening music may be more than 10 years..and till now i have no isuues with sony..let me tell u no one makes sound like a sony does..i am thinking its you who is a problem here...as far as product service and customer satisfaction is...they do a wonderfull job...i was planning to buy a sub and mailed sony for some info..the next day i got a call and the CCE made sure all my doughts were cleared...may be you should know how to use things...
sony like no other...

Hi,
I do not know if any one ever read this complaints or comment inspite of writing twice regarding problem with my home theatre and your engineers no one had ever followed up. I have home theatre DAV120K intially i got error pushpower protector and i call your customer service engineer came and he said problem with the IC or AC cheap and they have to replace and charged me good RS. 3500. When they delivered it after a repair still i was having a problem my speakers were going out rather front speaker and center speaker were not working. So i called your engineer who came and said there is problme with my wiring which i got it checked with 2 separate electrician who said no problem with the wiring so i called your engineer again who than said it is problem with the system IC OR AC cheap again he took the system. After he delivered the system we got it checked in front of your engineer and just because your engineer didn't repair the IC or AC problem my woofer got affected and now ur engineer is telling me to replace the woofer cost me RS. 5000/-. Your engineers are solely responsible for the this as they did not repair the system properly my woofer and center speaker got affected and are not working properly now. And mind you that my system is just 1 year old. Intially i use to promote sony to all my family and friends now I DON'T THINK SO WOULD EVER DO THAT MISTAKE. And when ever call your customer service your engineers or managers are list bother. And i want a replacement of the woofer and center speaker without any extra cost. It is just because you did not hired a good enginner to take care of the product why should i pay for there mistake. Sony being such a big brand and this product and service don't seems to be a good picture

Hi, My Vaio Laptop often freezes.When i serviced it they said me that is an OS issue and made a Factory OS Install.Then the Laptop works fine for 2 months and then the same problem arises. They don't listen to my comments . Just simply say that is a Operating system issue.

Sir:
I had purchased a Sony Blue Ray on 08-09-2010 with model No: HBD E-870 and with serial No: 3351754 as your dealer in Changanacherry M/s Bluemoon highly recommends abut this product. As one of his regular customer I had taken your product but on 5-3-2012 the center speaker (model no: SSCTB101 and serial no: 0006501) was not working and registered complaint with your service center in Thiruvalla. After several phone calls and service center visits I got a new speaker (model no: SSCTB101 and serial no: 0015214) on [protected] and charged Rs. 1450/- with bill No: 3385. Again on [protected] the same complaint again happened with the center speaker. I have given complaint on [protected] (complaint no: 8395). Mr. Krishnan Unni your service in charge of Thiruvalla service centre spoke to me very badly and he says that the complaint happened because I have used the home theatre with 95% of sound and asked very unnecessary questions. I already met your retailer M/S Bluemoon and explained him about the service centre dealings to customers. As the effort from the retailers side one person Mr. Arun visited my home and taken photographs of the blueray and said he will intimate me after a week.
dont buy any prooducts of sony poor service madonna thiruvalla

Hi,
I Strongly support the comment of my fellow customer of SONY Cameras.
Even I purchased a SONY CYBERSHOT DSC T99 (14.1MP)on and tried to register my product as i usually do for every purchased product.
But I was shocked to find no provision for product registration in SONY India domain. For a Brand like SONY, this i feel is a severe issue in terms of Customer Handling, and should be actioned seriously as early as possible, so that we, in India can retain our trust and confidence in SONY products.
Regards,
Laxman

Yesterday (i.e. on 22/01/11) i purchased Handycam (HDR-XR550E) & for its registration when visited the sony product registration portal, it was found that INDIA is not listed for registration ! Just shocked ! Is this a kind of service sony provides for Indian customers?

PLZZ TELL ME HOW N WHERE I CAN REGISTER MY " SONY W320 SYBERSHOT DIGITAL CAMERA" .I PURCHASED IT ON 26/11/2010

This really is shocking. Even i was surprised to see that there is no provision on Sony India Website for registering the products. I recently purchased DCR SR68E and wanted to register it. But then came to know that they donot have registration facility for India.

Hi Everyone thank you for the info as I was not aware that there is no provision for product registration in SONY India. I purchased a SONY W190 Digital Camera, from Hyderabd and want to cover my International Warranty but I find no provision for product registration in SONY India... Now i am loosing Faith in SONY...SHIVA KUMAR

Hi,

Even I am suffering from the same. I purchased a SONY H50, from USA and want to cover my International Warranty but I find no provision for product registration in SONY India... Now i am loosing Faith in SONY to by Now onward...

Hi,

one weeks back i purchased sony DSC W-190 digital camera. When i tried to register my product online http://sony.co.in or any sony domain, observed that for other than india, all countries have provision for online registration

Yes there is no provision for product registration. I purchased a Digital Cam DSC W-180 series last week (July 2009 ) and tried to register the same in SONY INDIA.

I am having a hell of a time with these service people right now. I have given a music system to be serviced and received a call about more than a week ago that it is serviced and will be delivered on 24th. I waited but no one came. I called in the evening they told me somebody will surely come. I called on saturday (25th) on the status and was told it will surely be delivered on Sunday, but again no one visited. Its 1st October today and I am still waiting.

very poor service soney handy cam service

BEWARE OF SONY
I purchased one DVD MODEL MHCGNZ 333 D/CE 12 SERIAL NO. 6110429 in Oct.2007 thinking it as a good quality product brand.I was given three service coupon alongwih warranty coupon.. The service person for demo. came after my request on helpine was made and not on their own as is practice with other cos. Further no one came for service although three service coupons were given at the time of sales .Now, my Dvd had some problem almost after expiry of warranty period( quiet strange ) .On contacting helpline i was given tel no. of service centre M/S Plasma vision Mumbai.I requested them to send service engineer .One engineer came to my home and said that as the lens of system has to be cleaned, it has to be taken to service centre. It looked that the man was not competent and sure about the problem .It is really a shock and bad experience to face with a SONY brand.Further i sent one e-mail to customer service dept. sony india on23/02/2009 about their poor quality and after sales service. The streotyped reply without any solution to my problemwas received after five days THAT TOO AFTER repeated telephonic reminders on their help line .they provide horrible sales service but charge the maximum compared to any other co.
bharat agarwal

Leave the service guys alone for a second. take a look at the attitude of the real 'sony' guys at the call center. when my local sony service guy suggested that i pay Rs 2000/+ for a repair on a dvd player that currently costs 2600/-, naturally i reacted and called up the toll free number. without any emotion the person who attended the call suggested that i kick the dvd player off into trash because the sum of the parts do not necessarily total up to the cost of the player. it could be atleast 5 times more! so in short if one purchases a sony product in the future and it konks off, sony suggests that you dump it and purchase another one, because its much cheaper. a CRT Tv costs approx 9 grands, but if your pic tube misbehaves you are in for a real shock. the cost could be twice the amount of a brand new piece!

sony anymore? Caution Guys!

it is a complaint of your bad service regarding TV remote RM-W104. We had a problem with program key of above remote. So we had visited your service center at sec-27, noida, on 15.06.08, but instead of repaire it they made the rempte totally dumb. Now it is not working at all. We are ready to bye a new one but it not was available in their stock. So we are waiting to bye it, almost one week has completed but it is not available yet. They did not provide the substitute of it. so pls resolve our complaint ASAP

i purchased a sony viao ...model no-: VGN-CR35G/L serial no-:7001197
ii was nt starting...so i gavve it to customer care...RAipur Chhatishgarh INDIA...the person told me tht i have a defect in mother board due to which i hav to change it...and he gave me a aprrox bill of Rs18500/-
i told him that i don't to get it repaird frm your customer care..and gave it to some other person and he din't charged me any amt nd told me tht u hav no problem in your viao laptop...so i just want the sony india that this type of harrasment izz very bad for the company...charging such a huge amt..is nt good for your goodwill plzz seee to in...thank you...

We purchased a sony cyber shot camara for our corporate purpose. Model number DSC-W120, date of purchase 22/12/2008. The Same Day we found the dead pixel on LCD Screen. We approached a nearby sony authorized service centre SONY INDIA PVT LTD. # 768, 100ft Road Indiara Nagar Bangalore. On 27th of Dec 2008 We took it to service for replacement Log Information No [protected]. Hardly used for 1 hour Firstly, the manager Mr. Dilip started claiming that the warranty no more stands as the Dead Pixel we will service the camera . A camera which you bought and not used for 1 hour and service guys says that we will open it and service and give you the same how will you feel after paying a huge money on Rs 10, 000 that to a branded product like sony with the company manufactureing defect. If that was a case we can buy a local camera from market at least we get exchange. Over all in this bad experience we somehow developed a bad taste for such a big brand. We requested them for replacing the camera because it was new and hardly used it they refused saying that noooooooooooooo we can’t they asked me to speak to delhi call centre which I did Mrs Priyanka from delhi call centre promised sir I will give you a call till dated no body respond to my calls and no one is giving proper response. So I decided not to buy any sony product and inform all my colleagues friends not to buy sony any more. It’s a Waste brand its my personal request to all those who are reading don’t buy any sony product the company is not supportive after sales. The total team members are absolutely rude and illmannered in that particular location. we need a valuable justification from your end

i also feel similar problem with the service of SONY SERVICE CENTER, GHAZIABAD. my handycam DCR HC 42E have a very small problem of display. I was told at their service center that it is a small problem, we will fix it today, you can collect it in evening, we will inform you. In evening they call me and tell me that some part is not available, you will be informed and u can take it in two days. After four days i contact there, then they replied that it is not done yet, wait for one more day.
i have to go for a tour and my tickets are also reserved. What i should do; either i should cancel the reservation or forget about using the handycam in tour.
This type of bad service is common with all sony service centers, one must not trust the big brand names and big promises like SONY.
It is really very irratating and panic that you spend thousands INR for handycam and dont use it when the time comes.

I am facing a similar problem with the Bangalore service center in Jayanagar. The worst part is I have paid the money for the repair of the lens of my Sony cybershot W5 and by the time i got it home it stuck again and I gave it back and am still to hear from them since 26 April. I have contacted Sony India and been assured they will call back but to no avail.
SONY SERVICE SUCKS

When I presented my SBI Credit card it was rejected saying REFER TO ISSUER. i AM USING THE CARD FOR THE LAST 3 YEARS AND ALL PAYMENT OF DUES WERE MADE BEFORE THE DUE DATES.
Being the festive season I want to reactivate my card

I bought a Sony Bravia LCD 40 inch on August 2013 and it got repaired within 2 months. The worst thing about Sony is its after sales service. The Worst company is Sony with worst product

WE ARE ONE OF THE FAN OF SONY SPECIALLY VIDEO CAMERA AND TV'S, WE BOUGHT A TV MODEL KLV-26T 400A AFTER PURCHASED THE PROBLEM STARTS IN VIDEO, ONE LINE STARTS FROM THE BOTTOM WILL COME UP TILL 1/4 TH PART OF TV AND PARTICULAR THAT PART FORM BOTTOM WILL BECAME DARK.

WHEN FIRST TIME THE SERVICE PROVIDER CAME CHARGES RS.3500/- AND ASSURED NOW ITS PERFECT, AGAIN THE SAME PROBLEM OCCURRED, SERVICE CENTER PEOPLE CAME ATTEND KEPT TV FOR 6-7 DAYS AND ASSURED THE SAME.
YESTERDAY AGAIN THE SAME PROBLEM OCCURRED, GUY FORM SERVICE SAME SAW GAVE ASSURANCE BUT STILL WE ARE WAITING FOR THAT ENGINEER.

WE ARE LOOKING FOR THEIR POSITIVE REPLY AND HELP US TO SOLVE OUR PORTABLE.

C P SHARMA
42A, WARD-10A, GRUKUL ROAD,
GANDHIDHAM-KUTCHH
[protected]

KLV-26T 400A

Hello
I've purchased Sony LCD 32". But it has problem in AV. in red AV when connected to audio no sound observed in LCD.
THis is not problem of wire. this is problem in LCD and this complent was logged to costomer care at least 5 times but no reply received from them.
I'm not at all happy with service of Sony AND I LOST FAITH ON SONY PRODUCT

SONY SERVICE CENTRE IN CHROMPET (CHENNAI) WORST!

This is the first time i have seen the worst sony service centre in chennai (Chrompet). There main aim is to charge huge money and they wont deliever in the given time... if we call the service centre also they will tell engineers are busy ... but they wont come... as of experience bcz dont give any product to sony serivce centre in chennai chrompet.. For this you can buy new company product... NO CUSTOMER SATISFICATION NO PUNCTUALITIES

i have a sony cybershot...

its just been an year and in that 1 year for 6 months its been with the INEFFICIENT sony service centre...

first its USB connector malfunctions...then i gave it for repairing...it came back after 2 months

second its flash stops working...again gave it for repairing...within warranty they charged me 2000rs for this...

third again flash stops working...now its again gone

it was to come back in a day or two...its been 2 weeks again now...fell like gettin myself a new camera...NEVER USING SONY AGAIN...

advice all u ppl 2 do d same...sony is d worst company...it hardly bothers about its customers n their inconvinience...

ctually I have got finaced A bajaj XCD 135 from BAFL, , Kanpur (U.P) & the vehicle was picked from Authorized Dealer of Bajaj Society Motors, Mc-Roberts Ganj, KAnpur .After 20 days or 1 Month From the date of purchase the vehicle is making problem & after regular follow up for the problem at the workshop it was not completely rectified till date.Now they are saying that for these problems, it will be chargeable.
Do you think, there is no feaseability in case that if any problem is regularly noted but no proper solution is provided.In this case I will not be able to pay the emi's .This is now possible for me to pay the emi in these circumtances.

Manish Chaudhary
Kanpur
[protected]

Would someone pay service / repair charge of Rs.4500 for a Rs.6900 product after 2 yrs of purchase/depreciation and that too from a so called good branch SONY for a sparingly used product? Sony is the worst and they DONOT care for the customers. Sony Electronics are USE AND THROW TYPES.. DONOT RELY ON SONY PRODUCTS IN INDIA.. THEY ARE THE WORST...

Here is my story and there is no ultimate response from Sony now. Mr. Subhashis is turning to be unheard and there is no escalation mechanism. I will for sure take this whatever heights I could and ensure everyone in India know about sony service pricing strategy and think twice before buying any Sony product. Here is my story... and the email written to Mr. Shubhashis and waiting for reply after couple of reminders in the last 10 days...

From: T, Prakash Babu
Sent: Tuesday, March 23, 2010 9:19 AM
To: 'subhashis.bagchi@ap.sony.com'
Subject: Would Sony India Hear my Voice? or Should I sue Sony India for Wrong information? RE: 'SonyIndia=[protected]'Regarding Job Sheet: 10909 - Micro HiFi system functional failure and expensive repair cost.

Dear Mr. Subhashis,

Would my concern be addressed by Sony India? I would like to know at least if my mail reached you, and if you are the right person to be contacted, because this email id has been provided to me by Sony Customer Care or Support Division and wanted to know if it genuine or fake email id. I haven’t got any responses so far. If it is fake and if I am not going to get any responses from this ID, I am planning to sue Sony India for providing a Customer with a wrong information.

Thanks,
Prakash

________________________________________
From: T, Prakash Babu
Sent: Wednesday, March 17, 2010 10:41 AM
To: 'subhashis.bagchi@ap.sony.com'
Cc: 'subhashis.bagshi@ap.sony.com'
Subject: RE: 'SonyIndia=[protected]'Regarding Job Sheet: 10909 - Micro HiFi system functional failure and expensive repair cost.
Importance: High
Dear Mr. Subhashis Bagshi,

I am Prakash, Sony was one of my favorite brand until off late I realized it NOT worth it., wherever I see a sony hoarding or a Sony outlet, I feel it’s a 0% customer friendly brand. And in India you damage the brand name by providing the worst customer support..

It took 6-7 times calling, of 5-10 minutes each to reach Mrs. Sharon Maria with regards to my issue. Since no one understood the problem. And Mrs. Sharon promised to call back and never did; finally I have to call here twice or thrice to reach her.

Alright getting back to the problem:

I bought a Sony micro-hi-fi system in Feb 2007 and it stopped playing the CD. The unit is very sparingly used by my parents. I gifted them a sony hi-fi because I thought its durable then any other brand, BUT any other brands are working fine which is much cheaper than sony.

Now the cost of repair was quoted as Rs.4242, but orally at the service center it was mentioned as 4700 odd first.
The cost of system is 6900, do you think any customer would like to spend 80% of money for repairing a unit after its depreciation? What is the justice given to the customers? After further talks I was given a quote of 3215.25 again that is 50% cost of the unit. I cannot afford more than Rs.500 for this unit.

I had a doubt on the Madurai Service center about its quote, quality of service, trust and reliability, so thought would give it in Bangalore, but the review shows Bangalore service center’s are worst than Madurai.

Please let me know what best you could do on my micro-hi-fi system, I cannot afford the price you have quoted.

So feel free to suggest should I throw away the system since your repair cost is too much and unreasonable? Or should all the customers of sony be aware of your post sales service so that they take the call on taking up the risk of buying sony products?

If you could NOT help me, please pass on the Sony India Head contact details, I will talk to him/her directly.

I know you may not like to talk to me, but if you feel, then here is my number
Thanks,
Prakash

I bought a new phone Sony Ericsson T715 and the issue which it has was that the camera would not take clear picture and no matter how still you try to be still the picture would be blurr and hence i went to the service center and told them about the issue they said that it wll be like this since it is a new phone and it can not have any issues and they said that the best they can do is that they can update the software, they did not give me any other options so i said ok and gave them the handset and i waited for 2 hours and them to update the software and then i checked it again the quality was the same it will still giving blurr pictures.
When i reached home i fould out that the service center people had damaged the hand set and now other issues had started like noise from the speaker, the youtube video would not play anymore, the mp4 videos would become mute for 10-15 seconds, you could not cancel the playing song and there was clicking noise comming from the handset. I wernt to the service center in Chandigarh again and this time they said that they can not do anything else for me and if i want i could speak with their manager.
I spoke with their maanager and explained him the issue he said that their technicians are experienced people and whatever they are saying is right and the handset is ok and regarding the youtube i need to speak with the Airtel customer care and so they did not provide me any kind of support. I even explained him that it was working fine before i gave the handset to their technicians he still did not agree andgave the same answer to speak with the Airtel customer care since it is a sim problem.
I spoke with the customer care people and they said that everything is fine from their end so i tried to use the sim on my friends handset on which everything worked fine and the youtube video started playing normally. So since i knew i would not get any help from the Chabdigarh service center i took the handset to sony service center Dehradun. And i explained the issues to the service center people agaion and they said that no problem and that they will fix the issue i two hours by updating the software, i explained them that the software was updated previously by the Chandigarh people but they still insisted that that will help so i gave the handset to them hoping for it to get fixed.
I came to them after 2 hours i checked the phone and found out that none of the issue were resolved and hence the service center people said that they will send the handset to the company it self to repair it it will take 10-15 days to fix the handset and hence i waited for 15 days and when i came to collect the handset they said that the motherboard has been replaced for the handset and so i checked it again and found out that none of the issue were taken care off and so i called the customer care of sony and informed them that the issues are not getting fixed they customer care rep said that submit the handset again and they will check it again i told them that the handset was with them for 21 days and still it was not fixed and so they should replace the handset the rep said that i can raise a complaint for replacement after calling back and after re-submitting the handset. I re-submitted the handset and called to raise the compaint for replacement the company people said that that it will take 2-3 business days for them to forward the request to the concerned departyment.
Then after 2 weeks i got a call from sony saying that the handset has been repaired and i can collect it from the service center i told them that the service center people do not agree to the issues which i am facing and so what should i do they said that they will check and call me back then again after 2-3 weeks i get a call saying that the youtube issue is resolved and i can collect the handset i told them again that there are other issues which have not been resolved so they said we will call you in 2-3 days after reviewing it.
And i am still waiting for them to call me and nothing seems to be working. Please suggest me something. My email is sumeet_77shah@yahoo.com. Please help.
17/02/2010

sony lcd bought jan, 08, such a problem arises because of normal usage, my faith over sony brand is in stack. kindly rectify the defects without charging any amount from me. kindly advise your service center to rectify it.
rajan.

sony brand name is fraud on consumers. so far i bought 5 items, all except nothing is good. so called quality is a word to cheat indian consumers. buy sony, if you are having black money.

Hi, This is for your information. I have Complain to Varanasi Service Centre of Sony TV on 24.01.2011 vide Complaint No. 6816121 and till date no action has been taken from your side. I also sent so many mails to you vide confirmation no. 6816705 & 6867702 but so far no reply from Sony Company. This is very poor service of SONY TV after sale and Customer are suffering but I am not happy with the services. Don't buy Sony products!

i agree...i bought sony home theatre and with in one year after the warranty got expired ..the dvd player got secrewed and no body was picking the phone at the customer service.

Sony is really proving to b bad service provider.I bought sony vaio for rs 55000 n its been to service center twice and its nt evn 1 yr since i purchased it.Service center people never give a satisfactory answer n jus reapair it everytym.
Seriously, sony products of high value shouldnt be purchased cz thy wont satisfy what you demand for.

Sony products has very bad software. I am having bad exprience with sony Music system (Hi-Fi) System and Digital camera. Both has software problem.
It is not suggested to buy a sony product with such a high cost.

I have facing the problem with Sony's Customer care centre Varanasi and the worst part is that no one is giving a responsible reply even after many calls.

Shocking part is that all the time the operator does not connect the call and call is disconnected while being on hold.

sony customers should suggest others not to purchse any sony product because of poor after sdales service .

I agree with all. Sony has a pathetic customer service. I doubt they have any. I registered a complaint 10 days back with the Ghaziabad service center. The Engineer came and checked the set and told that it needs to be taken to the service center. I have made dozens of calls to the service center to come and pick up the set but they don't seem to have enough time. At times, their delivery van has gone for servicing, at times the staff is on leave...some days they do not have enough time. It is really RIDICULOUS. We buy Sony products at a high price because we ASSUME that it is a big name. But this has really come as a shock. Why do we buy sony products when they can't provide good service? SHAME ON SONY...CHI CHI

I have facing the problem with Sony's Customer care centre Noida (NRI Electronics) and the worst part is even after escalation with Sony Mathura Road nothing is being done.

Shocking part is that 80% of the time the operator does not connect the call and call is disconnected while being on hold.

God bless Sony India Customers.