Soarpay / Never trust this company
After several incidents with Soarpay going into my checking account for backup charges I am totally frustrated. They are highly unprofessional and do not put their customer first; neither do they defend their actions. soarpay has misused my checking account by going into my account as many as 4-6 times on a transaction instead of using my soarpay account when funds are available in my soarpay account. This has caused me several overdraft fees from my bank. The worse part about it is that when you call them you are on the phone for hours, they switch you from department to department and they tell you they are going to do one thing and they don’t. I was charged over $400 in overdraft fees from my bank. They said they removed the backup account but three months later they use my account again. The worse part of it all, funds were available in my soarpay account. I understand that several individuals have had the same experience. So far they have provide a refund of less than half the fees they incurred at my bank. Since it was not the banks or my fault, they should have refunded all. The fact is they would not have refunded any amount if they thought they were not at fault.