Menu
Snapfish Customer Service Phone, Email, Contacts

Snapfish
reviews & complaints

www.snapfish.com
www.snapfish.com

Learn how the rating is calculated

4.4 488 Reviews

Snapfish Complaints Summary

18 Resolved
74 Unresolved
Our verdict: When using services from Snapfish with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Snapfish has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Snapfish. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Snapfish reviews & complaints 100

Filter reviews by rating
5
395 reviews
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Snapfish reviews & complaints

ComplaintsBoard
S
5:01 pm EDT

Snapfish never order from them

I placed an order through their website two days ago. Did not receive a confirmation email but it was stated in my order history. Today I checked my order history and there was nothing on it. After spending what seemed like two hours on the phone with three of their outsourced customer service agents, they were not able to find my order. First lady told me two accounts were created under one email and that there was an order. She said she will email an order confirmation to me and it should get there in 5-10 minutes. I received nothing. Second lady gave me 20 free credits and said there was nothing else she could do. The third agent is a man and he sent my issue to the technical team who will get back to me within 24 hours.

The first lady that found my order told me that even though I paid for 2 day shipping, the order takes 2-3 days to process and that it won't get there for 5-7 days. Apparently I was under the impression that it takes less than 24 hours to process the order. Silly me.

In conclusion, I placed the order, paid the money (bank statement says so), did not receive confirmation, spent 2 hours on the phone, and now I have to go to the bank and dispute this transaction. I wasted money and I wasted time, and it looks like I might not make my deadline.

Read full review of Snapfish
Hide full review
ComplaintsBoard
I
6:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish scam

Just noticed a charge for snapfish on my credit card bill. Haven't ordered anything from snapfish since Nov'2010. Called number on the bill about the the charge (identified as snapfish) and told this is a special program charge called value pass for special benefits and discounts- only $14.95/month. I said I never ordered this program, I want a refund and how are you charging me without my authorization. "No problem will cancel and credit your acct". I then started reviewing my previous credit card bills and realized I had been charged $14.95 for months. I didn't notice b/c I had been ordering from snapfish and this charge says snapfish. I then contacted snapfish via live chat and snapfish has no info about value pass b/c that is a separate department. I asked where info about value pass appears on thr snapfish website and the directed me to the encore marketing website and unilaterally ended the chat.

Read full review of Snapfish and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
GreenBlue
macomb, US
Apr 13, 2011 6:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have encountered the same situation. Just realized that this morning about that charge on my credit card. I called encore ( the number on the credit card next to my charge of 14.95 $), started a dispute with my credit card company about that charge, and then contacted customer service/online chat with snapfish. Very disappointed.. i too did not realize that i had been paying for months that charge.. i made the mistake not to double check as I too often purchase on snapfish and never realized that I was charged for something i had never ordered.. as i told the person/customer service on snapfish, they have lost a customer..is there anything we can do to prevent this from happening again? (besides carefully checking credit cards statements..)

ComplaintsBoard
B
8:35 am EST

Snapfish I unknowingly got charged $14.95 for 10 months for some discount service

To everyone out there! BEWARE of Snapfish VP.
I am sending this to anyone I can find to give them a piece of my mind.

Somehow they got me good.
They have been changing my credit account for $14.95 for 10 months for some discount service that I never used. I got refunded for 4 months but what a hassle. Beware of Snapfish! I am going back to Walgreens.com and Meijers.com to develop pictures.

They gave me this link which looks like snapfish but they said not really them.

http://support.snapfish.com/app/answers/detail/a_id/1361/brand/3/st/5/kw...

Answer details
Topic
Snapfish Valuepass - How To Contact

Question
How do I contact Snapfish Valuepass?

Answer
If you are inquiring about a charge on your billing statement labeled as "Snapfish Vp [protected].95", please follow the instructions below to contact ValuePass to cancel or seek a refund. You may also wish to review this FAQ.

You can contact Snapfish ValuePass toll-free at [protected], Monday-Friday, 9:00 am - 9:00 pm ET

You can also contact us by writing to:

Customer Service
Snapfish Valuepass
4501 Forbes Blvd
Lanham, MD 20706
Please include your full contact information (full name, address and phone number) so that we may assist you.

You can also e-mail us with your full contact information at [protected]@encoremarketing.com

How well did this answer your question?
1 Thank you for rating this answer!
not helpful helpful

I am not sure how I got into this. YOU NEVER GET ANYTHING FOR FREE!
I guess I signed up for $10 coupon that got me enrolled.

Forward this to anyone who you think may use Snapfish.
I hope that posting here will help someone look at their snapfish billings.

Read full review of Snapfish and 1 comment
Hide full review
1 comment
Add a comment
A
A
ASHIS ROY CHOWDHURY
, IN
Dec 04, 2012 10:05 pm EST

I am very sorry to inform you that please you change your delivery shipment blue dart because they are received photo from your end on 29-11-12 in kolkata but they are not delivery to me at bally howrah. so please take necessary action from your end
From:- ASHIS ROY CHOWDHURY
VILL:- SAHEB BAGAN, P.O:- SAMABAY PALLY
DIST- HOWRAH, PIN - 711205
E.Mail - buran.ashis007@rediffmail.com, Phon No- [protected]
way bill No - [protected]

ComplaintsBoard
D
1:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish recurring card purchase

Last January I made picture calenders for my family. Since then this company has been taking 14.95 a month from my checking for no reason. I would like my money back.

Read full review of Snapfish
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
6:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Snapfish shipping charges

Snapfish will always, ALWAYS gouge you on shipping charges. A little stack of 20 4x6 photos does not cost $3 to ship. A coffee mug weigh 14 ounces does not cost $6 to ship (and mine came in a cheap styrofoam block taped shut, wtf is that?). A small desk calendar does not cost $6 to ship (it comes in a cheap cardboard envelope). No matter what you order, expect shipping to be very, very unfair and ridiculous. The quality of their products= excellent. The price of their products= good. The shipping costs= outrageous (which kind of cancels out their prices being good). I was told before I placed my order that they can't send the mug with the calendar because they have "separate processing times, and therefore ship separately." Both items were processed and shipped the next day, and I got confirmation emails for each item within minutes of each other, and of course they were delivered to my home the same day.

As much as I love their products, I won't be ordering from Snapfish anymore because of their absurd shipping charges.

Read full review of Snapfish and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
SaraLovesDoggies
Pittsburgh, US
Oct 14, 2011 11:42 pm EDT

I paid $40 in shipping for 8 pounds of photos. According to UPS's website, it should only cost 13. I wonder where my extra $27 went...

ComplaintsBoard
H
2:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish company has no area to claim prizes.

I won on a Mcdonald's Monopoly game card, went to site, snapfish.com, There is no area on there web site to apply for the prize.

Read full review of Snapfish and 10 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
10 comments
Add a comment
M
M
mekia
, US
Nov 17, 2010 9:29 pm EST

won a prize at mc donalds from snapfish went to website to submit a claim to the prize there was no place to claim the prize

P
P
PoohsUnhappy
Ringgold, US
Nov 12, 2010 12:03 pm EST

Their is no where to claim my winnings from the McDonald Monopoly game 2010

L
L
lootit
Orlando, US
Jan 06, 2011 5:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

I won a Monopoly Street video game for xbox on the 2010 mc donnalds monopoly game. I claimed it with EA.com. IT's been over two month's of complaint with EA, and they continue to tell me I have missing address and billing information, the last one was that it was being processed yet another associates of EA sent a email requesting my address and billing info. I told them I got a confiramtion of the order and the only way for me to had gotten that was to register through their web site EA.com and provide my information other wise it would not process. I got several transcripts of the chats which shows I provided the information they continue to request. I complaint to MC donnalds playa web site, they have not responded, and it got to the point that my complaints sends me to an error message. I heard many rumors of the sweepstake being a fraud/scam, I'm starting to believe.

C
C
crystalanna
Indianapolis, US
Nov 25, 2010 4:42 pm EST

They can be redeemed if you know where to look. Go the the website and all the way up top click on HELP, that will direct you to the PROMO/COUPONS sections click there, then on pg 2 you will find the Mcdonald's link you need then register.

T
T
Tamara Middleton
Gary, US
Nov 16, 2010 5:12 pm EST

Have two tickets for snapfish here are the codes: QJSDJQk8b2vg AND dblhcnl5fjd - NO WAY TO FIND OUT WHAT THE REDEEMABLE PRIZE IS. PLEASE INFORM, IS THIS A SCAM. WENT ON THE SNAPFIS.COM/MC22010 AND DID NOT FIND THE INFORMATION PER INSTRUCTIONS FROM CORPORTE OFFICE. PLEASE INFORM.

T
T
Tamara Middleton
Gary, US
Nov 16, 2010 5:10 pm EST

Ho do you claim your prizes. Wher do you claim your prize.

C
C
cinthia navarro
Orange, US
Nov 13, 2010 8:33 am EST

Ronald Mcmentiroso, me gane un premio y no dice como entrar el numero de codigo, me doy cuenta que asi hay mucha gente buscando como ingresar su numero de codigo ganador, y tambien estan de acuerdo con que todo es mentira, solo es negocio, y no hay premios... Ronald tienes mala fama, , MENTIROSO...y tienes mas de 20 clientes menos.

M
M
M. Kurtz
Medford, US
Nov 12, 2010 9:16 pm EST

I won a snapfish coupon from the McDonald's Monopoly game and can't find out where to enter my code to claim my prize. The winning code expires 11/30/10.

R
R
rocknrobin252
, US
Oct 29, 2010 7:12 pm EDT

i am having issues claiming my prize like that too.

K
K
Kamalu
Kapaau, US
Oct 28, 2010 8:07 pm EDT

same here I have the same problem too, what's up with that!?

ComplaintsBoard
P
7:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Snapfish terrible service, product wrong size

I have ordered 3 orders of test prints to see how my 4x6 photos would turn out for a photo display I'm doing for my wedding. Every order has come back cut 1/8 inch too short on one edge, making one of the borders 1/8", the rest 1/4".

I've reported the issue multiple times through the help form on their site. (They don't appear to have a way to reply to a ticket, you only get one shot at a reply from the online form.) Every time I get an email that says that I either need to crop them to be 4x6 (I did), that I need to be sure not to select True Digital (I didn't), that it sounds like a cut problem and here's a credit for 15 prints (Cut problem? YES... but still had the problem again later), or that they're sorry I wasn't able to receive True Digital prints and that they're still improving the functionality (I didn't want True Digital prints, I want 4x6, which I have yet to receive.)

After many rounds with the online form, today tried the online "live" chat. This is definitely not "live". Much like the online form, it would seem that I was essentially starting over every time they sent a response. Then I was cut off.

Here's the text from the online chat with a few privacy-protecting replacements. Note... there's no timestamps here... This took place over the course of an HOUR. So if it seems like I was frustrated quickly, try to keep the time span in mind. :)

****

Hi, Welcome to Snapfish Live Help. How may I help you today?

You are now chatting with 'Sai Kiran'

Sai Kiran: Hi,

Sai Kiran: Welcome to Snapfish Live Help. How may I help you today?

Me: Hello. I have ordered multiple rounds of test prints recently to try to sort out the issue I'm having, and nothing has worked

Me: Basically, the pictures are being cut too short.

Me: I order 4x6, perfectly proportioned for 4x6, with borders on, and I get exactly 1/4 inch on three sides, and 1/8 on one side. The pictures are not physically 4x6.

Me: and thus the borders are uneven.

Me: I've been told it's "Digital TruePrint" but I have specifically ordered them to not be those, I've cropped all my photos to exactly 4x6 proportions, and I've selected 4x6 as the size I want. But I'm still getting 4x5 7/8 photos.

Me: and I'm running out of time to make my real order.

Sai Kiran: May I know the order number.

Me: Sure...

Me: The latest one is --[order #]--. The last two were --[order #]-- and --[order #]--. All were selected as 4x6 each time, the most recent order was cropped to be exactly 4x6 to be sure that wasn't the problem.

Me: however looking at these, it's definitely the cut. I'm sitting with a ruler and they are not 4x6.

Me: It's been the same edge every order. too.

Sai Kiran: Please give me a moment.

Me: sure

Sai Kiran: I'm sorry for the delay. I'm still investigating your issue.

Me: No problem.

Sai Kiran: I'll be right with you.

Sai Kiran: Thank you for waiting. I'll be with you in just a moment.

Sai Kiran: I'm sorry that all of your images weren't treated as Trudigital. Digital images aren't always identified by our Trudigital function even when they are taken by the same camera. I'm sorry for that. We are working to improve the Trudigital function.

Sai Kiran: If you are not happy with the print preview cropping, you will need to crop the images in your account. It's best to do this before you place the images in your cart. You can go to fix/enhance and then edit and then crop. The print area will show up on the photo and you can move the area as you'd like.

Me: nono

Me: I did not want True Digital

Me: I want to know how to make them actually BE 4x6

Me: Note that viewing the preview makes everything look fine in the photos

Me: the actual physical photos are not cut properly, on my last 3 orders

Me: and it has nothing to do with how the images are cropped. The photos are fine, the physical paper is cut too small, and the borders are uneven. The physical cut is wrong, on three separate orders.

Me: and the borders being uneven are the result of the cut, not the photo.

Sai Kiran: I'll be right with you.

Sai Kiran: Thank you for waiting. I'll be with you in just a moment.

Sai Kiran: I'm sorry for the delay. I'm still investigating your issue.

Sai Kiran: I suggest you to crop all the photos in 4 x 6 as I see you have 4 x 5.3 true digital .

Me: I did crop everything in the last order to 4x6

Me: every single one

Me: where are you seeing 4x5.3 in the last order?

Sai Kiran: I'm sorry .

Sai Kiran: How many number of prints are unsatisfied .

Me: I'm not looking for a credit. I'm trying to figure out how to make photos come to me in the 4x6 size, because it clearly has nothing to do with how I order them. Something is wrong at the facility that is cutting my photos, and I want to know how to get it fixed. I have an order of 400 that I'm trying to test for and I'm running out of time to get it. I've ordered 3 rounds of test prints so far and none have come back 4x6

Me: I've already been through multiple help tickets, all just telling me to preview the photos, or make sure they're 4x6, etc. None of that has made any difference in the physical cut of the photos. They all preview perfectly.

Me: I have yet to receive anything that looks like the previews, because the left side (on horizontal pictures) is always getting cut wrong. Bottom side on vertical pictures.

Sai Kiran: I'll be right with you.

Sai Kiran: I'm sorry for the delay. I'm still investigating your issue.

Sai Kiran: This is an issue where the aspect ratio (height vs. width) of your digital photo file does not match the shape of a standard 4x6, 5x7, 8x10 sheet of photographic paper.

Me: NOOO

Me: Oh my god, I said that already...

Sai Kiran: In cases like that, our automated system must crop your image, and it will always crop "to the center".

Me: I made 4x6 images.

Me: This has NOTHING TO DO WITH THE IMAGE

Sai Kiran: In cases like that, our automated system must crop your image, and it will always crop "to the center".

Me: This has EVERYTHING to do with the size of the physical paper

Sai Kiran: If you are looking for a 4 x 6 size I suggest you to crop them.

Me: I DID

Me: I DID I DID I DID

Me: And I SAID THAT ALREADY

Me: The physical size of the paper is TOO SMALL. I am not receiving 4x6 prints. I am NOT selecting True Digital. I am NOT having trouble with the crop of the photos. The preview looks fine.

Me: This is the actual paper is getting cut TOO SHORT

Me: and cutting off much of one of the borders

Sai Kiran: Thank you for waiting. I'll be with you in just a moment.

Sai Kiran: I'm sorry for the delay. I'm still investigating your issue.

Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.

[[No further input from my screen was accepted.]]

I then tried phone support. She told me I need to edit every photo using their cropping tool. First, that's awfully time intensive if I have hundreds of photos to print (which I do). Second, I told her that the photos preview fine, with 1/4 inch border on each side, and when I receive them, I get photos with 1/4 inch border on 3 sides, and 1/8 inch border on one side. That if this were an issue with the order itself, the borders would all be 1/4 inch, but the issue is with how they are cut at the physical photo printing location. There was a long pause, and then she continued to tell me how she could walk me through placing an order. Having already been through that with the online form support, I hung up.

Read full review of Snapfish and 1 comment
Hide full review
1 comment
Add a comment
P
P
pic2u
, US
Dec 11, 2017 1:10 pm EST

Did you ever get this figured out? I had never noticed it before, but I had a recent project that came back cut off due to the pics being 4 x 5 7/8.

ComplaintsBoard
E
10:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish unable to download my project

I have spent countless hours preparing a photo book of my oversees holiday. I was almost at a stage that I could place my order and have it shipped in time for a special occasion. That was a couple of weeks ago and since then I have been unable to load the album so that I can put the finishing touches to it. The only response I get is that they are working on the problem. Does anyone think that I will ever get access to my project again or should I just move on and forget I was ever introduced to Snapfish. I don't cherish the thought of having to start again but if that is the only answer then so be it.

Read full review of Snapfish
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
2:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Snapfish customer service/issue

So they're having this sale, a half off one on certain products. Great. One of the products was fleece blankets. I had suggested it to my mother for a daycare's birthday present and she agreed. So we got pics this week of the kids, and decided to try and make the project today. The one thing I hate about their collage editor is that you have no say in where the pictures go. If you don't like the arrangement, you have to shuffle through their cycles, but you can never get back the one you just had. So we selected the pictures, did the layout, and added the title. Reviewed the project, clicked add to cart. AND GET AN ERROR MESSAGE. So we think, okay, it might still be in the cart. Wrong. It will put something in the cart, but it won't register it as costing anything and it won't be what I created. It'll use some of the images, but it's not the images I had in the right layout. I went through a customer service rep and then a second, both through the live chat feature. Came home later and tried on my computer. Still nothing. Called this time and still no solution. Here's a lovely list of all that was tried:

- Cleared internet cache and cookies
- Restarted browser
- Switched browsers (both of which were both at the latest release)
- Restarted computer
- Waited a few hours between attempts
- The CR would pick random images from my account, put them on a blanket and add to cart. I was then to edit that entry
- Used a different computer in two different locations

None of it worked. Nothing. They have absolutely no solution to it and all I ever get is that same error message. On top of that, the chat reps were very slow and very not following the websites claim for quick service. With the second one, it took 10 minutes alone before she even was able to work with my issue.

So what are they going to do? Forward the issue to their tech support staff and have them get back to me. I have the reference number for the call as well. Once the issue is solved (in the near future) I will be able to place the order and then call customer support again. They are to use the reference number I give them to give me the discount from the sale that I would have gotten if it had worked the first time. We'll see if this works. I should have a response by Tuesday at the latest on the issue.

This is in addition to an issue I had on the 29th of June. At that point, I was trying to take advantage of a free notebook offer that had been sent to me. Great. I created the notebook and go to check out. The coupon does not activate itself. I contact customer service and she eventually had to have me place the order and then refund my credit card the same price as what the coupon was for. However, in her many attempts to get me to place the order, I forgot to switch my address to the one I currently live at. So I asked her to change it for me because I knew it would just bounce back. Her "solution" was to let the order be sent out to the wrong address, then be sent back to the company, and then they would contact me about a correct address.

While this was going on, I was looking at the website policy for changing and editing an order. Policy states that I have 2 hours after placing the order to make any changes. I had just placed the order moments ago. Yet, she was telling me I could make no changes. I then told her it was a gift and needed to be here in time and that her solution would not allow for it. She then canceled the order and had me replace it. Again.

After this issue, I made sure to email Snapfish about it, and the response I got was that I was correct and that she should have made the changes as I had asked for, but that was it. I thought Dell's support was bad (and I go through their small business support), but this tops it. I've never seen a customer support service that was so slow and terrible. Two issues within less than two weeks? One issue taking 3 customer service reps without any clear answer? Unacceptable.

Read full review of Snapfish
Hide full review
ComplaintsBoard
H
11:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish deception fees on credit card

Beware! Very similar to the oriental trading scam!
Snapfish tacks on a fee to your credit card after you have made a purchase (1.29) to see if you are paying attention.
Then, they sign you up for a service at 14.95 per month thinking your entering your e-mail for a $10 coupon.
It looks as though you are signing up for the coupon but your actually signing up for an additional service!

Read full review of Snapfish
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
5:46 pm EDT

Snapfish there are a lot of these services online and I will not use snapfish again

In the past I had used a number of online services to make prints from my digital photos, all with decent results- including SnapFish.com. The problem was when I ordered a "photo gift" from SnapFish. I wanted a T-shirt with a picture of my dad's dog on it, for my dad's birthday. I completed the order and unlike the regular photos, the merchandise never came. It was difficult to figure out how to reach them, and when I did, I was told to wait 20 more full business days- which I did. The item never came and I contacted them again. They assured me that they mailed it out and it must have gotten lost in the mail, and they reluctantly sent it out again. I never got it the second time either, and once again they made me wait longer before deciding that it was truly lost. Once again they shrugged off responsibility, but did overnight the item at their cost. I got the shirt 6 weeks after my dad's birthday, and I originally ordered it 4 weeks before his birthday! They made good for it and sent it out, but all the while being unapologetic and not really taking responsibility. There are a lot of these services online and I will not use SnapFish again.

Read full review of Snapfish
Hide full review
ComplaintsBoard
D
8:19 pm EDT

Snapfish I will never use snapfish ever again

After I did my order Dec 12 2009 I saw some complaints online while searching for a customer service number on Dec 17 2009. I figured they were sour grapes. They've gotta have a lot of customers, sometimes companies screw up so you're bound to hear complaints. Well, I'm in the middle of a big crisis with Snapfish.

I ordered four calendars, four mugs and a mouse pad, Dec 12 2009. It said on the site that if I ordered it that day I could get it before Christmas and they had supposedly shipped my calendars out Dec 14 and estimated delivery date was Dec 16. Well, didn't get them on that day. I went on the site to check my order on the 17th and there was no estimated ship date. Dec 17th I called FEDEX and was told that "Information sent to shipper"...or something like that, only meant the label had been printed. That same dayI called the Snapfish call center, the guy I talked to was an idiot, never mind the accent and language barrier. I've dealt with India call centers before and this guy was so hard to understand. I will take in delight calling the Tracphone customer service center from now on. I work in a call center where people call and yell at us all almost all day and I understand how it can be.

I'm very understanding with customer service lines, but this guy was just a ###. He took all my info and then said "How is your Holiday Celebration going?" I said to him "It would be better if my gifts had arrived". Way to open yourself up dude, you just don't do that. I would have said "How can I help you?" You are there to give me information, not to be my friend! Anyway...he said "Allow one more day". Which is fine.

I'm expecting my mugs and mouse pad to arrive Monday. *fingers crossed* Whatever, I expected them to come later because of the time frames on the site. However, the calendar order which supposedly was shipped on Dec 14 still hasn't arrived. Upon further investigation my original calendar order is supposedly in a FEDEX facility the area so it should be arriving soon. Hopefully before Christmas! They have started a second calendar order for me, for free. So I guess I'll be getting free duplicate calendars!

If I don't get this order before Christmas I'm going to have to ship Christmas Presents because I intend to deliver them in person to my family three hours away. We're heading there on Wednesday Dec 23. I would hate to have to spend extra money to get these calendars to my family. Normally a present can wait but a calendar!

I will never use Snapfish ever again.

Read full review of Snapfish
Hide full review
ComplaintsBoard
M
1:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish lost rolls of film

I decided to try snapfish.com to develop some 35mm color films I needed developed. I set up an online account and I received the postage paid mailer. So I completed the form for the fees, attached the labels to the film, placed the 3 rolls of film along with payment in the form of a check in the mailer.

I was confident all would go well since HP has a good reputation and I have never heard of any complaints about Snapfish. I was wrong my first tast has been anything but good. They claim to have received only 1 roll of film in the mailer when I know I placed three rolls. In addition, they have no idea where my check for payment is so I had to submit a credit card for the 1 roll they did not lose. I tried their customer service who could only reply with scripted responses and apologies. Incredibly bad experience and no accountability.

Read full review of Snapfish
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
3:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Snapfish fraudulent charges

Snapfish began charging me $14.95 per month for something I never ordered, then claimed that I had signed up for a program that isn't even listed on their website. I asked for photos that totalled $3.95, and was charged an additional 2 dollars plus the monthly fee, which I noticed after two months. I was directed to a customer service number that sent my call to India, where they told me there was nothing they could do. Then I contacted the VALUEPASS people, who said I had signed up for there program. This had NEVER happened. It is a complete scam and I am angry. I contacted my bank to dispute the charges, and they are working on it. BE CAREFUL on the internet

Read full review of Snapfish and 1 comment
Hide full review
1 comment
Add a comment
C
C
cheryl Rosenberger
newport, US
Sep 06, 2011 8:01 pm EDT

I WOULD NEVER have signed up for a club at $14.95 a month to save a few bucks on a photo service I used ONE time for ONE christmas present for my inlaws. It was a $20 photo order. I NEVER gave them my credit card number authorizing a charge for this monthly value pass club. When I called (INDIA) the man told me it's a pop-up window that appears after you make your purchase. Apparently they design it so you don't even notice you've joined something. The problem is when a person signs up for a trial membership in something you have to give your credit card number - so you realize that you're going to be billed monthly after the trial. THIS SNEAKY FRAUDULENT WEBSITE takes your credit card from the purchase you made before. In my case a calendar with family photos for my inlaws. I would not think to be super-duper on my guard watching out for a site like snap fish lest I accidentally join something that bills every month. The reason this is ENCORE MARKETING is because they are the JUNK FRAUDS who come up with these ideas. Shame on Snapfish!

ComplaintsBoard
H
12:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish spammers

I've used Snapfish for about two years now I believe, this passed year though I havent gotten around to places any orders on there site and thats when it started. Everyday (and I do mean every day) i've been getting sent the same exact email from them basically saying " Order from us or we will delete your photos" They got there point across in the first email really. No reason to spam me everyday for over a month. I've spoken to there live customer service, the first person said they'd fix it but nothing happened, the second person I spoke to said they'd send the issue to the proper people and I should get a response but I have yet to hear anything. And am still getting the emails daily.

Read full review of Snapfish
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
4:58 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish misleading website and info

This website will actually only accept a credit card with an Australian billing address despite; http://www.snapfish.com.au/helppaymentoptions Nowhere on the site does it say that all other credit cards are discriminated against.

This site is misleading and wastes people's time because they find out right at the end that they cannot complete the online shop. Their customer support cannot offer any other way to make payment to complete the order (even Australian bank account direct transfer).

How can we stop this?

Read full review of Snapfish
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
2:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish horrible experience

I had a HORRIBLE experience with Snapfish in ordering Christmas cards. They did not send me enough envelopes to send out all of my cards, in fact, 1/4 of them. When I called to have the envelopes sent out immediately to rectify the situation, they told me they would fix it. 4 days later I have yet to receive those envelopes. I called in and had to raise my voice before anything was done and any questions were answered. They couldn't tell me when my envelopes would arrive nor did they send them with any priority at all.

With all of the other online picture websites for digital pictures, cards, etc. please look into using someone else. You will save yourself a lot of headache. Try Shutterfly or Kodak or one of the others instead and tell your friends to look elsewhere as well.

Read full review of Snapfish and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Cryslee
, US
Jun 03, 2016 8:29 am EDT

Snapfish decided to update my address to Brookville when I live in Brooklyn when I called customer service I was sent to a call center in India to a rep who could barely speak English and just kept telling me to wait for them to ship the order when they could have just fixed the address and send it to the right place as it was not shipped yet, However they refused I will never order from them again

ComplaintsBoard
S
8:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish shipping: overnight lie

A lady at work is retiring and so we wanted to make a photobook. We put a rush on it so that we could receive the photobook the next day. Unfortunately what they don't tell you is that the photobooks still take 5 to 7 days to come. Even if you put in a rush to have the item overnighted. When you go the website you have to look around for a contact number which is not listed instead there is an email address. You have to search for a contact page. I finally get the number and when I get to the customer service person the one on the line gives me attitude, informs me that even though it said's overnight its still takes days to received it. Tells me it will be here by the 8th of December i place the item for requested on November 31.

Fine... it will be here by the 8th.. she said's check the site to see when your item is being ship out... check the site everyday 5 days and nothing... call the customer service person and I ask to talk to a supervisor and now the person is saying that they do not know if I will even get it by the 8 now most likely by the 10th.

The retirement party is on the 8th. The man then informs me that he will try and email me but he doesn't know when it will come in... why am I making such a big deal.

Snapfish is a terrible company with people who are completely not helpful... we still don't have the photobook, an email letting us know the status!

I am never using snapfish again!

Read full review of Snapfish
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
6:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish lousy service

I thought I had found the perfect christmas gifts for my familiy. I ordered 2 collage mouse pads, 1 aprand, 1 magic mug and 2 collage mugs... after 10 days I resive 2 collage mouse pads and nothing else... I write and an email to customer service and get the response that they will try and send the order again.
today I resive a new package from snapfish... all the things were there BUT!
One of the mugs are NOT ours. The pictures on it is nor our child an the text is not anything I wrote.
I am PISSED! there is only 8 days until we celebrate christmas here in Denmark and I really doubt that the right mug will be here in time.
And what about the mug that we resived that is not ours...?
It is really not a great way to keep customers coming back...

(sorry for my bad english - I am danish and I don't use english in writeing that often)

Read full review of Snapfish and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Darlene Dawson
Weed, US
Jan 26, 2009 10:35 am EST

I ordered 6 mini books & 2 photo albums & according to them were sent out Dec. 15th. Didn't receive the mini books till January & didn't have my address on there. Got lucky fedex tracked me down. Today is January 26, 2009 & still have not received my photo albums. They had no problem charging my credit card even thought I hadn't received my merchandise. Never will use again. Thinking about getting my free stuff but afraid they will charge me.

ComplaintsBoard
A
4:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish delay in receiving order

Ordered the free photo book offer available through Oprah Nov. 18 (ordered 1 free book plus 2 extra copies). Estimated shipping date was a week later. Now, on Dec. 11, it still has not shipped. CAlled a week ago and was told to wait until the 9th...it should be there. The "service" rep didn't even check on anything. Just looked at the latest date it should arrive and told me to wait. Last week the order said "printed", now it says "received and in process". Clearly this company was not prepared for heavy business. I will put in a dispute with my credit card company until I receive this. It's supposed to be Christmas gifts, but I have my doubts. I wouldn't do business with them again. Try another company if you want online photos. I don't mind mistakes, but I expect service when there is one.

Read full review of Snapfish
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Snapfish Customer Reviews Overview

Snapfish is an online photo printing service that offers a variety of personalized photo products. Customers can upload digital photos to the Snapfish platform and create custom photo books, cards, calendars, and various photo gifts such as mugs and canvas prints. The service also provides options for printing standard photo prints in multiple sizes. Snapfish aims to cater to those looking to preserve memories or create personalized items for events and gifting. Users can access Snapfish through their website and mobile app for convenient photo uploading and product creation.

Snapfish In-depth Review

In Summary: Snapfish offers a user-friendly platform with a wide range of photo products that cater to various customization needs. While pricing is competitive, the quality of prints and products is generally high, providing good value for money. The ordering process is straightforward, and customer service is accessible, though experiences may vary. Snapfish also includes special features such as photo storage and a mobile app, enhancing the overall user experience. However, the company's environmental and social responsibility efforts are not prominently detailed.

Website Usability and Design: Snapfish provides a clean and visually appealing website with intuitive navigation. The mobile responsiveness ensures a seamless experience across devices, making it convenient for users to order on the go.

Product Range and Selection: The variety of photo products available is impressive, from traditional prints to personalized gifts and home decor. Customization options are plentiful, allowing users to create unique items. Snapfish also regularly introduces new products to keep the selection fresh and exciting.

Pricing and Value for Money: Prices are competitive when compared with other online photo printing services. Snapfish frequently offers discounts and deals, which can provide significant savings. Bulk purchase options are available, offering cost-effective solutions for larger orders.

Ordering Process: The customization tools are user-friendly, making it easy to design personalized products. The checkout experience is streamlined, and payment options are secure, with standard encryption protocols in place to protect customer data.

Print Quality and Product Finishing: Snapfish generally delivers high-quality prints with accurate colors and clear images. The paper and material quality are satisfactory, contributing to the durability and longevity of their products.

Delivery and Packaging: Turnaround times are reasonable, and products are typically delivered within the estimated delivery dates. Packaging is secure, protecting items during transit. Shipping costs vary, with options available to suit different timelines and budgets.

Customer Service: Support is available through various channels, including chat, email, and phone. Customer service responsiveness can vary, but generally, Snapfish is known for being helpful and efficient in resolving issues. The returns policy is standard for the industry.

User Reviews and Testimonials: Customer satisfaction levels are generally high, with many users returning for repeat business. Common praises include the quality of the products and the ease of use of the website, while complaints may center around specific customer service experiences or shipping delays.

Special Features and Services: Snapfish offers additional services such as unlimited photo storage and sharing capabilities. The mobile app is functional and convenient for ordering on the go. Membership benefits and loyalty programs provide added value for frequent customers.

Environmental and Social Responsibility: Information on Snapfish's sustainable practices and community involvement is not prominently featured, making it difficult to assess their commitment to environmental and social responsibility.

Overall Experience: Snapfish stands out for its extensive product range, ease of use, and quality prints. It is recommended for those seeking a reliable and affordable photo printing service. While the overall experience is positive, users with specific environmental concerns may need to inquire further about the company's sustainability efforts. The final verdict is that Snapfish is a solid choice for most photo printing needs, with a rating that reflects its strengths in product quality and user experience.

How to file a complaint about Snapfish?

Here is a guide on how to file a complaint or review about Snapfish on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Snapfish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Snapfish, including key areas to mention, any transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Snapfish on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Snapfish contacts

Website

www.snapfish.com

Most discussed Snapfish complaints

shipping scam!
2
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Snapfish?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Snapfish Customer Service. Initial Snapfish complaints should be directed to their team directly. You can find contact details for Snapfish above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Snapfish. Discuss the issues you have had with Snapfish and work with their customer service team to find a resolution.