Menu
Skyscanner Customer Service Phone, Email, Contacts

Skyscanner
reviews & complaints

help.skyscanner.net
help.skyscanner.net

Learn how the rating is calculated

1.8 290 Reviews

Skyscanner Complaints Summary

58 Resolved
232 Unresolved
Our verdict: When using services from Skyscanner with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
Skyscanner has claimed their business profile
Click here to get notifications about new complaints of Skyscanner. We promise not to send you any unrelated messages
Share
Write a review
File a complaint

Skyscanner reviews & complaints 290

Sort by:

Newest Skyscanner reviews & complaints

ComplaintsBoard
L
7:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Skyscanner has left an official reply on this complaint.

Skyscanner unauthorised credit card charges

I booked a flight with a skyscanner partner called tripsta.
The amount quoted and the amount debited from my card were different by more than 1000zar (South arican rand).
I cancelled my booking with in ten minutes, and was told that the discrepancy was bank charges.
The amount the bank charges is 2.75 percent, no where near the 1000zar.
The amount refunded to me was 1300 zar short of the amount I paid.
I cannot get hold of tripsta agent as I keep getting put on hold, have held on the phone for a total of 1hour and 34 minutes today.
The balance of my money needs to be refunded to me immediately.

Read full review of Skyscanner and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
Tripsta
Tripsta
, GR
Apr 25, 2017 2:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Lynne,
We are sorry to hear your feedback.
We have sent you a private message, asking to provide the booking reference number in order for us to investigate this case for you. Please reply to the message and one of our team will be in touch to assist you directly.
The tripsta team

ComplaintsBoard
A
12:38 pm EDT

Skyscanner zuji

Booking via sky scanner zuji have taken payment for a ticket but emailed me to say it is not confirmed. Basically I have paid for a flight which has not been booked and will be full by the time the travel company pull their finger out. I want this refunded but have had no answer. Researched and lots of people have had same problem and not been given tickets. How can sky scanner promote and be part of this scam receiving a cut of payments for flights which are never received by customers?! How is this legal

Read full review of Skyscanner and 2 comments
Hide full review
2 comments
Add a comment
J
J
Joby varghese
, IE
Jun 23, 2017 5:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Joby. I booked my ticket via sky scanner gotogate. They have taken payment for a ticket but emailed me to say it is not confirmed. Basically I have paid for a flight which has not been booked and will be full by the time the travel company pull their finger out. I want this refunded but have had no answer. Researched and lots of people have had same problem and not been given tickets. How can sky scanner promote and be part of this scam receiving a cut of payments for flights which are never received by customers?!

Aryan Russ
Aryan Russ
, GB
Apr 16, 2017 8:51 pm EDT

The author is wrong:
1. Scycanner is a commercian name, and such name is a legal property in different contriues (minimum 4)
2. In order to address a complaint, you need to check
1) your e-ticket issuing airline and IATA number
2) the sende's name of your e-ticket
3) to get a record from your bank for the exact transation,
if the e-ticket does not produce the IATA number and issuing airline.
4) To claim the return of money via bank in the form of fraud (no IATA number/ no issuing airline).
MY e-mail is stated in the profile, but my servise will not be free in your case.
Good luck dear Anyah!

ComplaintsBoard
P
7:59 am EDT

Skyscanner website

I have been using skyscanner for years... No problems... Until today.

We booked flights all the way through to the end... Including visa details etc... It took a while... Only to told right at the end that that particular fare was not available. Even though you still show it available with 9 seats... So I went to edreams and booked the exact same flight and price... It was confirmed almost immediately... The other thing when I booked with skyscanner you booked our added baggage twice... Not good.

Read full review of Skyscanner and 1 comment
Hide full review
1 comment
Add a comment
eDreams_en.
eDreams_en.
London, GB
Apr 06, 2017 9:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Peter,

Thank you for your review and we apologize for the inconvenience caused in this case.

Please kindly provide us your booking code so that we can check the case and assist you accordingly.

Kind regards,
Ann

ComplaintsBoard
K
8:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Skyscanner has left an official reply on this complaint.

Skyscanner no refund was provided, misconduct by go to gate

Hi there,

I’ve purchased a ticket online through skyscanner app for my mom, who was travelling from Russia to Wellington and then back to Russia from Wellington (return ticket).
The skyscanner lists all the travel agencies that you can buy the tickets from. I happened to buy from an agent called ‘GotoGate’. It was an absolute nightmare to deal with them from the get go.
First of all, two weeks before my mom was supposed to fly out – they have sent me an email saying that one of the connections (through China Southern ) was cancelled and then they offered me alternative flights.
After I’ve replied to them saying I accept the change, a day after they sent an email informing me that the airline cant offer me any alternatives.. And basically said my only option is to get a refund. Not only did my mom have to buy another ticket,
the go to gate (or as I named them ‘Go to hell’) agent haven’t provided me with the refund, it’s been more than 8 weeks….I have been in constant contact with them trying to get them to give me some sort of time frame as to when I will receive my money..They keep telling me to wait…To be honest I don’t think I’m going to get my money back. I don’t know what to do as the ticket was not cheap almost 2000 nzd …I’m so angry and frustrated and don’t know who I can talk to. I want other people to know that they should be cautious buying tickets online, especially want to warn them about the GoToGate agent as they will scam anyone ! The call center people are absolutely useless and don’t speak English very well..I’m assuming the cheap call center is in India.
I have all the emails and documentation and a record of hundreds of times that I have been calling them.

Could you please let me know if you can assist me with this matter,

Cheers,

Read full review of Skyscanner
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
2:59 am EST

Skyscanner price manipulation

Hi,
I used skyscanner to search for flights iad-lhr return and many came up with $486 for many dates into the future.

I successfully purchased one ticket for $486 departing a couple of weeks in the future.

I immediately went to purchase some more iad-lhr tickets many months ahead (Which were shown as $486 too before purchasing the first ticket) and they had jumped up to over $1000.

Is there an algorithm that is at work doing price-gouging or how can you explain this?

I am considering making a public declaration of this problem because I think this price manipulation is outrageous.

Yours sincerely,

Guillaume

Please respond to guillaume. [protected]@ndm. Ox.ac. Uk

Read full review of Skyscanner
Hide full review
ComplaintsBoard
T
10:56 pm EST

Skyscanner for being kept on the and not receiving / product only pain

is skyscanner been on internet all night have made a lot off time wasting tactic fares went up I had to keep re doing everything over and over not happy as yet another day lost not being with my son as I should yesterday its was one off your partner sites as you are all linked together not really comparison sites at all everyone trying for the same bussness this really is not the last you hear of this matter companys working of the same browser and I thought they was good deals thanks for the run around ive got plenty of history of tonight games and time its wasted let alone not being with my son thanks skyscanner I will be sure tell everyone I can of my experiencre with you I started at 22.08 and its now 03, 25 pm and no charce off a resanable flight but more hours of travel

Read full review of Skyscanner
Hide full review
ComplaintsBoard
C
7:41 am EDT

Skyscanner negative experience

I have booked a flight via Skyscanner and after I paid they said that I'll get everything else later (payment confirmation and ticket).
Several days later a confirmation message finally came but there was no ticket. Waited for about a week and contacted Skyscanner customer care service and was told that my flight was cancelled!
I asked for a refund and they said that they were not able to refund me because it was a low cost ticket. So what? I don't care was it low cost or anything, I gave them my money, they ruined my trip and the worst part was that they stole my money!
Think twice before you decided to use this site!

Read full review of Skyscanner
Hide full review
ComplaintsBoard
S
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skyscanner verbal abuse and extortion from skyscanner

Dear Sir/Madam,

Yesterday evening I visited Skyscanner to book at flight from London Gatwick to Glasgow. A flight was displayed for £42, departing at 7:15am with only 2 seats remaining, British Airways. As I went through the booking process and added all my details it still confirmed that there were still 2 seats available. However when I reached the final confirmation page the payment didn’t go through as the flight was now “unavailable”. I was then offered a promotional code of £20 to price match the next flight from £62 to £42 but there was nowhere to enter the code at checkout so I called the company that I had been redirected to, CheapOair. I then reached a woman named Roseanne who was incredibly rude and then told me that the flight had double in price and was over £80. This came as quite a shock as the website still said £42 with 2 seats remaining. Whilst trying to understand why the flight had doubled in price, Roseanne then went on to verbally abuse me and lecture me on how I shouldn’t be booking a flight the day before. If this is the case then your company shouldn’t offer such a service. I had to hold the phone away from my ear whilst she was shouting at me and my mother could hear her from the other side of the room. To say the least this was an appalling and unprofessional way to deal with a customer query.
I then reloaded the Skyscanner page to see if there was any change in price on the website and there wasn’t. It was still advertising the flight for £42 at 7:15am with British Airways. I decided to go through the booking again to see if anything had changed and throughout the whole process the price was £42, all the way to the confirmation page. It finally confirmed at £42 but due to the previous issues with this order I checked to see how much I had been charged and to my absolute disgust I had been charged £61.79 instead of £42. I don’t understand how a price can increase after the payment has been processed.
When I refreshed the page this morning, the summarised price had further still increased to £68 on my flight summery, there is clearly an anomaly in your system as how can a price continue to increase after initial payment.
I was extremely shocked and appalled at the inconstancy of your company and the inadequacy of your employees. You have taken money from my account without permission. This is extortion. When I called and waited on hold a second time to speak to somebody about a refund, I was stunned to be told that I was a liar and that the price was never at £42. I have evidence that holds against this and will attach it to the email. I asked to speak to a manager and was just put on hold for further 20 minutes until somebody finally picked up the phone. Unfortunately, I was just passed on to another colleague who had no idea about my situation and was not a manager. I then explained the situation again and asked to speak to a manager. Then after waiting a ridiculous 30 minutes on hold I realised that no one was going to answer my call.
This is an absolutely disgraceful service and I will not pay for more than what I originally agreed to. At the very least I expect a refund of £19.79 to be refunded into my bank account. I would also like to be reassured that I am not going to be abused by your employees in future transactions with your company. If you cannot meet these requirements, I will personally not hesitate to take things further.

I look forward to hearing from you.

Rebecca Wilson

Read full review of Skyscanner and 9 comments
View 0 more photos
Hide full review
9 comments
Add a comment
A
A
Alma Hajdaraj
, US
Nov 04, 2018 8:35 am EST

I booked a flight for 2 people flight TK1998. CI was given the following code: buk-6043825 when i booked the flight. But when i went to the airport they didn't not have my information. I would like some answers and my money back.

My number: [protected]

Y
Y
Yoram Agosin
, US
Oct 23, 2018 3:11 am EDT

I just book a flight from cairns to Sydney on the 23/10 on my name using your site on jet star at 7 10 am
You redirect me to traveli I think and I have not booking number and not email I paid and I have nothing to be sure the booking is good my name is yoram agosin and my email address isyagosin@hotmail.com
Please let me know what happened

View 0 more photos
C
C
Cazza63
, GB
Oct 22, 2018 9:33 am EDT

5 times they have changed my husbands flights, to be told he can't fly on the one they found, he is on a spouse visa should have been here yesterday, we are both very stressed, with no money left and he is stuck in airport
It's is disgusting how he has been treated, they say he needs visa for transit in Paris ? He doesn't !

A
A
Σπύρος Κάμπα
, US
Sep 11, 2018 1:29 am EDT

Dear all
I want to inform you that there no country around the world named "Republic of Macedonia" or "Macedonia". As you should know Makedonia is a part of Greece the last...3000 years...so...
The normal name is FYROM. Please check and fix it in your site.
Respect our country and our history

Regads
Kampadakis Spiros
From Thessaloniki, Greece

S
S
Shafqat Mughal
, GB
Sep 06, 2018 4:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I booked a ticket using your web
I bought a ticket man-Islamabad-man
On British airways
At the time of booking the cheapest coming at £414.00
But now for the same dates it is coming £365.00 my flight on 29 November and back on 18 January
So please look into this matter
Thanx
Shafqat shariar Mughal

H
H
Hamdu
, AE
Sep 01, 2018 7:38 am EDT

RESERVATION NO : NXQUJ6
Dubai to Muscat
15 Dec 2017

L
L
Laluna
, US
Sep 01, 2018 4:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Travel agent we booked our flight with through skyscanner emailing us saying flight time and price changed, weeks after we booked and paid. What do we do?

We booked to leave Jan 1st and return 23rd and now they say our return flight times have changed and we need to pay the difference.

B
B
Bapti
, IN
Aug 20, 2018 9:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

PNR-- ZCKRZH
TRANSACTION- [protected]
INVOICE-- FMNTH1017VYK7U
10TH APRIL 2018.
TIME= 5:23:18
AMOUNT - 10, 854.34 TB
NAME OF PASSENGER-- KAMONCHANOK BOONKOSOL.
Kindly look into the matter at the earliest as the passenger travelling tonite.

A
A
كريم الشربينى
, US
Aug 20, 2018 7:43 pm EDT

I have booked a ticket from travel agenio through sky scanner it was costing in sky scanner 119 kuwait dinners but they have deducted 149 K.D so need to know why please this happen and is there any conflict between your price and the agency's price

ComplaintsBoard
D
2:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Skyscanner false advertising

We received an alert email from Skyscanner saying that the flights we were watching had come down significantly in price. We went on and searched the flights and the results of Skyscanner showed that they were cheap, but when we clicked on 'book flight' it just took us to the aircanada main search engine where we would again have to type the flight dates and destinations. The prices were still almost double the prices we were quoted on Skyscanner. Firstly, they gave incorrect prices (false advertising), secondly they didn't even link to the flights in question on the airline's site and thirdly clearly their search engine is worthless.

Read full review of Skyscanner and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Alex Brooke
, US
Jan 13, 2016 3:52 pm EST

The exact same thing just happened to me and I'm not happy

ComplaintsBoard
O
7:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Skyscanner - this company is bad news, stay away

I reserved 2 rental vehicles in Florida. In the confirmation email from skyscanner, the price for the rentals was higher by 50% than what I had reserved. I canceled the reservations within 7 days of making them. Also the cancellation was more 48 hours prior to the time I was to pick up the vehicles. According to their refund policy, this should have...

Read full review of Skyscanner and 44 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Skyscanner contacts

Website

help.skyscanner.net

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Skyscanner?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Skyscanner Customer Service. Initial Skyscanner complaints should be directed to their team directly. You can find contact details for Skyscanner above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Skyscanner. Discuss the issues you have had with Skyscanner and work with their customer service team to find a resolution.