Sixt.com / sixt kuwait rent a car
I have rented a car with Sixt Kuwait Airport Office office on 16 June 2016 for two days. After I returned the car, 4 days later, the airport office charged my credit card an extra 50KD. When asked, I am informed that they found a scratch on the driver door. I am sure that this scratch didn't happen because of me. The scratch shared in the picture was so evident on the driver door, so I would have noticed it for sure. Also when i returned the car's inspection passed successfully, obviously there wasn't any scratch at that time. I posted this complaint in facebook tagging sixt kuwait office but response from Sixt kuwait. Sixt.com responded a couple of times mentioning that they will contact kuwait office and will look into it. Some other people has also responded to my post mentioning that this exact incident has happened to them also after they returned the car. This is clearly a cheating technique by your kuwait office to make some free money. I believe they are targeting international travellers hoping that they wouldn't return. I complained with the kuwait office and also the head office in europe, but all in vain. I would appreciate if you can resolve my issue. Thanks. Its been 8 months since i raised this complaint and no solutions yet.
Updated by AntonyJohn, Apr 03, 2017
Any one flying to Kuwait please don't get carried away by the cheap rates of Sixt Rent a Car. If you still want to go for it, please take the full insurance with 0 KD excess. Thats the only way.
Sixt.com / Sixt Rent a Car Customer Care's Response, Apr 04, 2017
Dear mr. John
greetings from sixt Kuwait!
we will contact you by email with attached photos for the damage
Updated by AntonyJohn, Apr 05, 2017
Sixt Kuwait... So when will you process my refund?
Updated by AntonyJohn, Mar 12, 2018
Another poor fellow... https://www.complaintsboard.com/complaints/sixtcom-extra-charging-from-credit-card-c829809.html#c1783314
Updated by AntonyJohn, May 06, 2018
Salem, any update from Sixt Kuwait. They will never accept their fraudulence. Just curious. I am just happy that i am continuously passing on this message to every group of people visiting Kuwait through my agency. I also tell them to spread the message so that their friends also does not fall in this trap.
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