The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Sit 'N Sleep / Misrepresentation by salespeople

1 Studio City, CA, United States Review updated:

My wife and I purchased a bed at Sit 'n Sleep. As part of the deal, the salesperson insisted that we take a set of 600 thread count sheets and pillow cases and two expensive pillows as a gift. We later found that the invoice showed that we paid over $500 for those items. When we attempted to return the unopened and unused items, we were assured that these items were actually gifts and the price of them was deducted from the cost of the bed (over $2000). When we were told by a Sit 'n Sleep customer service person that they don't give away pillows and sheet sets and that we were paying for those items as indicated on the sales invoice. We then attempted to return the unwanted items again and they refused to allow us to do so. After much discussion, they agreed to credit us a total of $275. As this amount was better than nothing we took it but are far from satisfied.

Also, when one finances a purchase at Sit 'n Sleep, they open a credit card account at GE Credit Bank. (We were never informed that this was a credit card account and not a loan for the bed.) Even though we paid on time, they tacked on late charges EVERY MONTH. So each month for several months we had to call and have the late fee removed. Finally.we gave up and paid off the entire amount and closed the account.

The Sit 'n Sleep customer service personnel were rude and uncompromising. We attempted to discuss the matter with their public face and CEO, Larry Miller but were denied access to him every time. It is apparent that Sit 'n Sleep is a corrupt and unfair company.

Sort by: UpDate | Rating

Comments

  • Br
      26th of Jul, 2012
    0 Votes

    File a complaint with the BBB, FTC, and your state AG.

Post your comment