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Sirius XM Radio
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2.4 292 Reviews

Sirius XM Radio Complaints Summary

99 Resolved
193 Unresolved
Our verdict: Engaging with Sirius XM Radio, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sirius XM Radio reviews & complaints 292

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11:30 am EDT

Sirius XM Radio Overcharges

I called Sirius to see about getting our subscription fees reduced due to the fact that they were beyond unreasonable. The CSR talked me into getting a Lifetime subscription, which would lower the annual fee based on the numbers he gave me. We have two radios, one primary and one secondary. He told me that we could do 5 monthly installments to pay for the subscription. The primary radio was to be $84.00 and the secondary was to be $65.00 which would total $149.00 per month for the next five months. I thought I got all the details. He said that included all "taxes and fees". The subscription was non cancellable and non refundable which was fine. He also said it was non transferrable, and went on to explain that if we sold the car to someone the buyer wouldn't be able to take the subscription. Made sense. So, I agreed and gave them my debit card number. The first charge came in about 5 minutes later at $255.00! I immediately called and tried to get a resolution but of course was sent to a different CSR that said there were taxes and fees involved. I told her that the call was recorded by them and that she could go back and listen to what I was told. She said they could do a reverse debit, which would take 7-10 business days and the account would be closed, blah blah blah. I said nevermind, just tell me what my fees will be from here on out. The answer was $149, that the initial payment included all the fees. The next month I get hit with $174.00, and the three subsequent months were $194.00. I knew that there was nothing I could do after the second month so I just let it go. However, I am warning everyone to GET IT IN WRITING if you deal with Sirius. Also, back to the non transferrable thing, if you get a new vehicle (which everyone does eventually) the "non transferrable" thing doesn't apply to the buyer of your car. It applies to YOU! You cannot continue service with your existing radio without having to pay for another lifetime subscription if you trade or sell your car.

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11:18 am EDT
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Sirius XM Radio - Billing

If you can avoid XM Radio- do it. find something online, find something streaming, find something anywhere but these idiots. They promise a hassle free process that is the worst ever. They can't merge accounts if you change your vehicle, they can't pre-pay if you have a trial for your car and then want to use the credit you have from your old vehicle. They...

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7:50 am EDT
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Sirius XM Radio Ripped me off

I have a 2005 Mercedes Benz that I purchased on 6/1/2006 and it came with one year of free Sirius radio everything. On 6/1 2007 I became a paying customer for this service. On May 28, 2009 I decided to go to mostly music on my radio which I did with a CS person over the phone and paid 1 year for my service which ran 6/1/2009 through 5/31/2010. In November of 2009 I looked at my account online and it was screwed up with my service dates so I called to get it straightened out. After talking to 3 CS people I finally asked for a supervisor. He apologized and told me he would fix the problem. In doing that he gave me a credit because I was so angry at the poor quality of their CS people. In April 2010 I started receiving emails and phone calls telling me my free service was ending on 5/15/2010. After numerous calls and about 3 frustrating hours over several weeks talking to their poor English speaking and understanding CS people and their supervisors my radio was cut off. I called the day the radio was cut off and again talked to 3 different CS people and 2 supervisors who tried to reactivate my radio to no success. The last supervisor still did not get it that I was a paying customer with a service paid through the end of May of 2010 with a Credit of $58.69 on my account that I could see online. About an hour after I told the last person I spoke with and had been on the phone with for 2 hours, my radio was activated again. I told the last person I spoke with that since she could not get the service activated then they had lost me forever and I would make sure as many people as possible knew what a nightmare they are to deal with. I even asked one young lady on the phone if she talked to a lot of angry customers and she said yes, every day. I called their corporate HQ in New York and a very rude operator answered the phone and told me repeatedly that I needed to call CS and refused to put me through to anyone in their corporate HQ. Obviously they know they have a problem and do everything to avoid dealing with it.

I now have a radio back but who knows when they will cut it off again. I am left with a credit on my account of $58.69 but do not trust them to give them a credit card number and work out the numbers so I am not going to renew with Sirius after spending 7 months trying to get my service dates and their screw up fixed.

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audrey.synn
, US
Jan 12, 2011 1:14 pm EST

if we dont make any sense on the phones its because
A: We are sooooo tired of explaining the SAME thing to 500 pissed off people who just argue with us and expect us to bend company policies. As if we have an "erase bill" or "refund all the money" button we can just click to make all your problems magically go away.

B: We are all REALLY high. or drunk. or tweaked the ### out. some of us havn't slept in 2 or 3 days. We may place you on hold to go snort some crystal meth in the bathrooms.

C: You people are RUDE. You call cussing and hollering. as if thats going to get you anywhere. AHAHA. We just hang up on you or transfer you to the spanish department. We sooo do not have to put up with your ###.

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9:53 pm EDT
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Sirius XM Radio Wrongful assignment to collections

I had an annual subscription to Sirius spanning from March 09 to Feb 10. On February 6th, 2010 I called Sirius to cancel my subscription, which they sucessfully did. However, they also charged me an early termination fee of $75 because the phone clerk didn't put the correct cancellation effective date. During this time I switched my cable provider and internet carrier to AT&T. I didn't receive any further notices until I was notified by EOS CCA (a collection agency) that Sirius had turned my unpaid account over to them and I now owed $80. I have tried to call Sirius, they said even though it was their error, they cannot do anything and I have to deal with the collection agency. I have tried for over three hours (on hold) to contact someone at the collection agency that can correct this, to no avail. This is what you have to look forward to with your dealings with Sirius. I thought maybe an e-mail to their customer service department that explained all of the situation, with the details, that they could correct their error without further wasted time being necessary on my part. Their reply back was the same "don't bother us, we don't want to deal with it, you aren't a customer" response that their phone center gave me. How can a company expect to stay in business treating people this way? Completely inexcusable.

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8:50 am EDT

Sirius XM Radio If they ruin my perfect credit, I will do my best to ruin them

In the years I’ve subscribed to Sirius, paying in advance for service was always the standard. In 2008 I started having difficulty with my signal. It would cut in and out just a bit at first, then over several months it happened constantly. I made multiple calls to Sirius who would generate a “signal boost” in my zip code area. This would help somewhat, but eventually it would get so bad again I just shut my radio off. Even after spending $90.00 on a Sirius signal booster from Circuit City, the improvement was minimal at best. Sirius eventually said my radio was out of date and I needed to purchase new equipment. Since the last part of 2008, I quit using my Sirius all together, even though I had paid in advance for the service I was no longer using! When I received renewal information in 2009, I did not respond because I was not going to invest money in another year of poor service and excuses.

I spoke with a Sirius representative 4-5 weeks ago, explained my situation and he thanked me for my years of service. To my horror, last week I received a COLLECTION NOTICE in the mail for $31.12! The customer service rep didn’t bother to say anything about what they were doing on my account; he only wanted me to renew service!

I called Sirius and spoke with 2 customer service reps and a supervisor who would not escalate my call any further saying “managers above me don’t talk with customers”. They refused to do anything to correct the outstanding balance saying it was my fault that I did not call them to discontinue service; therefore I was charged for 2 additional months of service after my account expired. When I did not pay for the additional 2 months of service, they turned me over to a collection agency.

They said they didn’t need my approval to continue my service since this was “their policy” and I should have called to cancel. I asked them to either remove the charges or provided me with a copy of a binding contract under my signature that allowed an automatic continuation of service. Once again, they said they didn’t need a signed contract to continue my service.

I refuse to pay for extortion! If they ruin my perfect credit, I will do my best to ruin them! Maybe they will stop defrauding people if we slap them with a class action suit! If you know of one that has been initiated, please post it on this site.

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mhafer
Flower Mound, US
Jun 26, 2011 9:33 pm EDT
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I'm now having the exact same issue. Wondering whatever happened in the above cases

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khsjeepr
Johnson City, US
Apr 20, 2010 2:12 pm EDT

EXACT thing just happened to me. I just received a collection notice in the mail for two months of service that I didn't want nor pay for. I was given the runaround by two Sirius employees when I called to dispute the charges. After asking to speak to a supervisor, they transfer me to another department. Completely outrageous... How do you intend to dispute the charges? Of course, it's in the collection agency's hands now so Sirius tells me to call them. I'm sure that will be a complete waste of time and effort too...

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7:38 am EDT
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Sirius XM Radio Terrible service

I bought a new vehicle in Colorado and I live in Kansas. The new vehicle came with a Sirius radio component. I called this company at the above phone number 4 times to see if the previous owner still had an account and/or if I could start up an account in my name. The first 3 times I called, I couldn't hear the rep with all the loud noise in the background. The rep obviously couldn't hear me either as they kept saying things that I had not even said myself. The 4th call, I requested a manager and got "Adam" if that was his real name. When I attempted again to share the problems I'd been having and ask the questions I needed to ask, there was such terrible loud noise in the background, I once again couldn't hear. Finally, I asked if the call center I was connected to was in the United States and was told no, it was in Cairo, Eqypt. This is terrible service. Adam too started stating things to me that I had not even said. Sirius Radio, what is wrong with you?

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8:46 am EDT
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Sirius XM Radio Automatic subscription renewal

I made a startling discovery as I was checking one of my credit card accounts this morning. A $767 charge from Sirius XM Radio. I started an account with them in 2003 after the trial period was up in a new vehicle I had purchased. I liked it enough that I eventually purchased a second tuner, which was billed on a month to month basis, and even purchased a 5 year subscription for the first radio. As time went on the subscription rate on the second radio kept increasing, but I continued the subscription anyway. This morning was the last straw, however, when they (Sirius XM) took it upon themselves to hit me with a charge for another 5 year subscription without even asking if I wanted it. Consequently, I decided to sever ties with Sirius XM completely, and I immediately called and canceled both subscriptions. Sirius XM has had a real problem with increased rates primarily because they insist on paying millions of dollars to broadcast inane programming from the likes of Howard stern Oprah, Martha Stewart, and the like. bottom line is, they spend money like a bunch of drunken sailors and then expect everyone else to pay for it. Well, I'm not gonna any more!

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10:50 am EDT

Sirius XM Radio Incessant telemarketing calls

I've been getting a couple calls a day every day from [protected]. I got Sirius satellite radio free for six months in my new Volkswagen Eos. In February they started calling to remind me that my free subscription was going to run out. Now in March they keep calling but do not leave any messages. I created a custom voicemail for [protected] that asks them to remove me from their caller list and to stop calling me. So far it has not worked.

Googling [protected], I see that I'm not the only person that Sirius XM hounds with incessant phone calls. I blogged about this issue yesterday at http://www.davidlauri.com/blog/tag-Sirius.

I tried using the E-mail Customer Care form on http://www.sirius.com to let them know about this issue, but the e-mail address to which their web form is connected doesn't even work, e-mailing me this bounce message:
550 5.4.1 [protected]@siriusxm.com: Recipient address rejected: Access Denied

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8:01 pm EST
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Sirius XM Radio Subsequent insufficient funds charges

I have spent several hours on the phone since June 13, 2009 talking to customer service reps, supervisors, billing reps, supervisors trying to get to the bottom of and recieve a refund for illicit removal of funds from my checking acct. and subsequent insufficient funds charges. My bank will reverse the charges when sirius refunds my money. Thus far in the past several weeks I have spent more than five hours on the phone and spoken to more than a dozen Sirius Sattelite radio people who have all assured me that the money would be refunded but the money has not been returned to my acct. The trouble they have caused me and the subsequent domino effect is of no concern to them. They have not offered anything in the way of compensation at all. They only keep saying they are sorry and that it is fixed, except there is no money appearing in my acct. so obviously it is not fixed.

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audrey.synn
, US
Jan 12, 2011 1:14 pm EST

if we dont make any sense on the phones its because
A: We are sooooo tired of explaining the SAME thing to 500 pissed off people who just argue with us and expect us to bend company policies. As if we have an "erase bill" or "refund all the money" button we can just click to make all your problems magically go away.

B: We are all REALLY high. or drunk. or tweaked the [censor] out. some of us havn't slept in 2 or 3 days. We may place you on hold to go snort some crystal meth in the bathrooms.

C: You people are RUDE. You call cussing and hollering. as if thats going to get you anywhere. AHAHA. We just hang up on you or transfer you to the spanish department. We sooo do not have to put up with your [censor].

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12:36 pm EST
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Sirius XM Radio Complete rip off

XM - My radio hasn't worked in 4 years. They continued to charge me and say they didn't receive my cancellation. They have the worst customer service (unless we're talking credit card companies).They say they know I haven't used my radio but still kept my money. I asked to talk to someone who could resolve the issue, and I was told they don't have anyone like that. (apparently the CEO is useless as well). XM isn't worth the $100+ for the 5 channels you listen to. Let' put them out of business. They promised to call me back several times and didn't. They say they left messages and didn't. From my experience, they are cheats and liars.

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NASHDRIFTER
Nashville, US
May 06, 2010 11:53 am EDT

Same problems as above. I called to cancel and stupid me let them talk me into 3 FREE months of service (which I didnt even use)I then turned around and cancelled the service after that. I am bad about keeping up with my auto debits somewhat and noticed about 8 months after my free 3 months I was still being charged. I called and was told they knew I hadnt been using the service ( I had thrown out my XM rado) and I could cancel but still owed them something like 70 some odd dollars. Also they had no record of my cancellation. I replied then if I hadnt tried to cancel why would you have offered me 3 free months. So I paid for a years worth of service I never received . Buyer BEWARE of XM.
Johnny

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Gator21
Miami Beach, US
Apr 17, 2010 7:06 pm EDT

I am with you. How about I paid for my year of service, cancelled it, they shut-off my service/signal and say they have no record of the request to cancel and starting billing me again and if I want to turn it back on, I have a balance. I owe them money. R u kidding me...Screw them...Stern, Oprah, MadDog and everyone on satellite are sell-out rip-off artists. Oh yeah and when they tried to send me a bill for the balance, they add a Franchise Music Fee now because NAPSTER is cutting into the record company's profits.

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7:32 pm EST
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Sirius XM Radio Billing errors

I have just gotten off the phone with Sirius Radio for the SIXTH time to address their billing errors. I bought two cars the same day, both of which came with one year "Free" Sirius radio. When my 1st year was up, I received two separate bills, each for full price. I called Sirius and asked why they did not bill both together, since I took delivery on both, the exact same day. They told me I was correct and that the "second" radio would be 1/2 price. I finally got a corrected bill, paid it in full and thought I would be ok for another year. Since then, Sirius has split the radios, THREE times, took off the GPS traffic feature on one of the units and changed my due date three times. I have called each time to get the incorrect billing corrected and just get a run-around! After two calls in the past two weeks, TWO supervisors later, I have been given three different due dates, received a corrected invoice/statement which is back dated two weeks ago, stating that it is past due, with an orange notice in huge letters saying I am past due and my service is about to be discontinued. I called again today and was told to ignore the "past due" comment and the orange notice, as their billing dept., made so many errors. The invoice says I am due Feb 18th, that was over two weeks ago. The Sirius "automated customer service line" says I am due on 4/02, and the Customer Svc., Rep and the Supvr tell me I am due on 3/18... They keep telling me that each time I call it changes my due date... .The ONLY reason I call these ###s is to attempt to correct their bogus bills and arbitrary due dates. When I do so, they take the day I call and make that the anniversary date for my subscription. I have just made a complaint to our State Attorney General's Office, Consumer Complaints Division and hope to get this straightened out once and for all. They employ idiots in Cust. Svc., who when called, begin to out-shout you, insist that "their records say" and leave you no option but to ask for a Supervisor, who is about as useless as the whole process. My advice to EVERYONE is to steer clear of Sirius, they send out bogus bills, shut off notices that they tell you to ignore because they are sent in error, and then change your renewal dates at random... .I have read many other complaints about their billling. It seems to me that a class-action is about the only thing that will get anyones attention at this ridiculous excuse for an entertainment company. Even the Supervisors are full of attitude and lack training! BEWARE. Would like to hear from anyone else who shares similar problems with these people...

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7:35 am EST
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Sirius XM Radio Double thumbs down for sirius sat. Radio

Sirius has been the worst company I have ever dealt with for customer service calls. They make your cable company seem like a walk in the park. I would rather call the Dell Computers Tech Support line in India than deal with these people.

Their call center is staffed with people that dont know how to do anything, they have to ask, everytime they have to ask, its 15 minutes hold every time they have to do this. So this is my second day on the phone with them. I decided to just wait it out as a project and see how long this really takes. 4 hours yesterday and 1hr. 27min. today. This is how long it takes to have your service switched to your new truck.
It wouldnt be so bad if they didnt constantly over the last 5 years of my service (pre-paid lifetime) make mistakes on my account that resulted in it being turned off and requiring me to call and have them fix. You would think that if you had enough faith in the company to purchase a lifetime subscription with them, you would be treated as a priority. The opposite is true for Sirius, since you already paid and your money cant be refunded, you are put on the back burner so they can handle the problems of the people whos money they still stand to loose.

Double thumbs down for Sirius Sat. Radio!

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paige617
, US
Feb 11, 2011 6:40 pm EST

I'm not sure what the hell is up with the last person who posted on here, but i work for sirius. Yes, being on hold takes a long time. But we're not stupid. If you paid attention to anything they said when you called in, we never cut the service off on a lifetime subscription, YOU LOST YOUR SIGNAL. Why the [censor] would we cut your service off so another one of us has to talk to you, you arrogant [censor].

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audrey.synn
, US
Jan 12, 2011 1:13 pm EST

if we dont make any sense on the phones its because
A: We are sooooo tired of explaining the SAME thing to 500 pissed off people who just argue with us and expect us to bend company policies. As if we have an "erase bill" or "refund all the money" button we can just click to make all your problems magically go away.

B: We are all REALLY high. or drunk. or tweaked the [censor] out. some of us havn't slept in 2 or 3 days. We may place you on hold to go snort some crystal meth in the bathrooms.

C: You people are RUDE. You call cussing and hollering. as if thats going to get you anywhere. AHAHA. We just hang up on you or transfer you to the spanish department. We sooo do not have to put up with your [censor].

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11:10 am EST
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Sirius XM Radio Refund

I cancelled my XM Radio on one of my vehicles about 2 months after I originally renewed it because I ended up selling that vehicle. This was on November 10th, I called and spoke with Frank (yah, right) in the West center, Texas I think he said. He told me my refund would be credited in 2 weeks. Well, I was patient and waited until after Christmas and then called again.

This time I was told they do not see a refund on my account! We're talking about $149.40, not the end of the world but I want my money! So I go round and round with a guy named Omar, he won't send me to a manager! He said he'll submit the refund request again and gave me a reference #, so I wait another month.

I called again on January 20, 2010 and they said my refund is still pending! WTH!? So at this time they tell me there's nothing they can do because it's in the system. I finally get to a "manager" and he tells me that he can't do anything about it because it's "Pending" in the system and tells me billing will call me in 24 hours. Guess what, they never called!

So fast forward to today, 2/25/2010, still nothing. No call, no refund, nada. So I call twice this morning, as soon as someone answers and says this is so and so from XM radio the line drops dead, (I'm on a land line) so basically the reps are seeing my account and saying, "Screw this i'm not dealing with this..." or I'm sure something like that.

So now I'm on the phone with Jean A. and she is telling me that I have a credit on my account for $149.40, so I guess Omar and Frank lied to me that I had a refund pending.

She says my credit will be good for next renewal and she's going to give me $50 credit to cover my year renewal and my premium online. I asked for this in writing and she said 7-10 days, so we'll see.

Good luck to anyone who needs a refund. We're kinda screwed here because XM and Sirius radio are merged now, so there's no choice but to stick with it. Keep at it, eventually someone will try and help. We'll see if Jean A. made a difference or not.

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anrk
, US
Mar 12, 2010 8:46 am EST

I'm having the exact same problem. I canceled three months ago, and am owed about $150. I have called six times, and keep being told the refund is being "processed." Like the first poster, I have been given a reference number and told that someone will call me. (Of course, no one ever does).

Sounds like we might have a good class action lawsuit here if XM has a policy of not paying refunds.

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Sirius XM Radio Overcharged account for years

After buying and returning one of their radios (which was the worst purchase I’d ever made but that’s another post) the store told me the radio would be deactivated and it was. However, Sirius kept charging me for the subscription. Although I would only listen to Sirius satellite radio on the Internet, they still charged me for YEARS for a deactivated device. Once I brought this to their attention, all they did was try and sell me another device. PLEASE DO NOT SUBSCRIBE TO SATELLITE RADIO. DO NOT turn over your credit card/bank account information to a bunch of thieves. Feel free to contact me if you would like to contribute to a website that I plan to start warning people about Sirius Satellite Radio.

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Sirius XM Radio Billing after called and cancelled

Buyer Beware! Called XM to cancel XM weather service June 2009. Then in Sept. and again in Dec. 2009 received billing statements, each time customer service was not helpful, put me on hold numerous times. Threatened to turn me over to a collection agency if I did not pay. Would not let me talk to a supervisor, put me on hold forever and the line would go dead. Now I am dealing with a collection agency for $93. I will not give them the satisfaction. Most people could not take the negative credit. This is criminal. I will not give them the satisfaction. I will not pay. It will cost them a lot more than $93 to try to ruin my credit. I teach quality all over the globe. XM will now be globally advertised on pitful quality and customer service!
They lost XM weather and XM radio from us forever.

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Sirius XM Radio Bad service

Just received my annual renewal notice and I am shocked at how the prices have risen. I have been a long time subscriber with 4 activated radios. I was floored at the new pricing. I called the 800# and was transferred to India/Pakistan/Philippines and attempted to speak to someone who spoke in English. After telling the person that I am taken back by the rise in pricing, I was put on hold and then told that if I subscribe for 5 years, I can get better pricing... I have been a subscriber with 4 activated radios since almost your inception, and this is how I am treated. My current subscription will be automatically renewed at this higher price on February 20th, but on February 19th I will be calling to cancel my entire account. WAY TO GO XM-SIRIUS! You just lost another unhappy customer!

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Sirius XM Radio Satellite radio

XM Radio debits your credit card a month in advance. I cancelled my account 12/22/2009 as I traded my auto 12/21/2009. After at least a dozen hour long phone calls and literally hundreds of emails, they finally cancelled my account 01/25/2010. They refuse to refund my account in full from 12/22/2009 to 01/25/2010 (which would actually be two months as this account is advance-pay). After multiple emails back and forth and multiple phone calls, I still do not have my money refunded. They refused to put a supervisor on the phone. They refused to give me their corporate attorney information. Then they hung up on me. I want to know what legal action I can initiate. I want to know what publicity I can initiate. I do not want anyone else dealing with what I have had to deal with. Do not give XM Radio your credit card or banking information!

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ladonnare870
Monticello, US
Apr 13, 2011 5:44 pm EDT

Something needs to be done with these people this is like robberey and you can not get out of paying them for services you have not recieved.

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11:02 am EST
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Sirius XM Radio Money fraud

I received a 3-month free trial period for XM Satellite Radio in my new 2010 Toyota Prius. I never used the XM. At the end of the free period, XM telephoned my husband and gave him a hard sell.

They told him that we could have another month for free. I don't know why he agreed to another free month b/c I never used it (I'm the primary driver of the vehicle), but he did. After that free month was up, I got a $38 bill in the mail for the next month, so I called to complain.

XM's customer service department is absolutely terrible. The first lady I spoke to could barely speak English, and she hung up on me after I was on hold for over 30 minutes. The second person I spoke to cancelled the account but refused to cancel the $38 service fee. I demanded to speak w/ a supervisor, and it took over an hour to finally speak to a supervisor. He also refused to cancel the $38 fee for a service I didn't want and never used. He said that they had a record that we called them in Nov and asked them to extend the XM. I told him his records were wrong b/c his statement was a complete lie. The entire process took over 2 hrs.

I would advise all any person interested in satellite radio to never do business w/ this company. For any person buying a new car, don't buy a car that has XM loaded on it. Make the car company take it off before you drive off the lot b/c the individuals at XM satellite radio are complete scheisters and will think nothing about stealing your hard earned money from you.

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2:06 pm EST
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Sirius XM Radio Billing & sunday calls

Sirius offered a promotional deal to try the radio services for a few months. We received a low rate the first year then our credit card was charged $169.61 as a recurring charge. I NEVER agreed to that plan. I spent 30 minutes on the phone trying to get the service cancelled. I will be surprised if I get credited the first time. I also purchased another car but refused the radio service. I received calls during the evenings quite late and on Sundays trying to talk me into a subscription. Seriously, after about the 6th Sunday of calling I got really angry and told them they better not EVER call me or bother me for any reason. I cannot believe these terrible business practices are allowed. I will never subscribe again and I will go out of my way to discourage others from using the Sirius Radio Company.

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1:26 pm EST
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Sirius XM Radio Fraud

I received a 3-month free trial period for XM Satellite Radio in my new 2010 Toyota Prius. I never used the XM. At the end of the free period, XM telephoned my husband and gave him a hard sell.

They told him that we could have another month for free. I don't know why he agreed to another free month b/c I never used it (I'm the primary driver of the vehicle), but he did. After that free month was up, I got a $38 bill in the mail for the next month, so I called to complain.

XM's customer service department is absolutely terrible. The first lady I spoke to could barely speak English, and she hung up on me after I was on hold for over 30 minutes. The second person I spoke to cancelled the account but refused to cancel the $38 service fee. I demanded to speak w/ a supervisor, and it took over an hour to finally speak to a supervisor. He also refused to cancel the $38 fee for a service I didn't want and never used. He said that they had a record that we called them in Nov and asked them to extend the XM. I told him his records were wrong b/c his statement was a complete lie. I also told him that I thought his company was committing fraud and that I was going to start filing complaints and looking for an attorney who would file a class action suit against them. He didn't care. The entire process took over 2 hrs.

After much research, I have discovered that there are thousands of individuals like me out there that XM has scammed. I would advise all any person interested in satellite radio to never do business w/ this company. For any person buying a new car, don't buy a car that has XM loaded on it. Make the car company take it off before you drive off the lot b/c the individuals at XM satellite radio are complete scheisters and will think nothing about stealing your hard earned money from you.

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www.siriusxm.com

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