The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Silverleaf Resorts / charges for bonus time

1 United States

Purchased a Silverleaf (Holiday Inn Club) even year unit back in 2017 and upgraded it to an annual usage in 2018 for the Bonus time. The contract stated that no cost when staying from Sunday through Thursday and $50.00/night for a Friday or Saturday night. I was recently notified that starting in 2019 when using bonus time it will now cost $25.00/night from Sunday through Thursday and $75.00/night on a Friday or Saturday. As usual, someone has to ruin a good thing by working around loopholes. The only reason we purchased the Silverleaf unit was for the bonus time. It is what made the difference in our plans to purchase. We aim to retire in a few years and would use often during the week. That plan is scrubbed now.

They are raising the rates, which are specified in the contract to apply to only FRI AND SAT to include ALL DAYS (thereby really negating the concept of bonus time since you're paying for it and I can stay a lot of places for $75/night like they are charging now on weekends). Reading through the contract, I'm wondering if it's grounds for class action because the clauses distinctly conflict, In one paragraph, it defines the cost of bonus time and then several paragraphs later gives them the right to change it at any time. In addition, some may not know but we were questioning about why there was seemingly a lot LESS bonus time available now and it came out that they have opened spots to the public instead of offering that as bonus time to owners. This seems to be in direct opposition to the concept of a club or timeshare ownership.

Gm
Feb 17, 2019

Post your comment