United States - 75270-2112
We have owned a timeshare for 22 years, and have not been able to use it for 9 years, after believing and falling for an upgrade PITCH.
We finally thought we were getting resolution, and met with two polite employees who agreed with our issues, and even reviewed all of the documentation and came up with n agreeable resolution. But in wale a TEXAN n the Berkshires, from corporate, and his attitude was bigger was nasty. He began the conversation by stating he hey wanted their money. Michael Morrell should be fired, his "customer service" attitude defies logic, his threatening to ll security on me for stating the facts, deplorable.
My husband and I just stopped paying. They kept calling us and saying they had assistance available. Nevermind the fact that I told several of the representatives that I could afford it, I just wasn't going to throw my money away on something where the units were disgusting and there was never even availability. After 6 months of threats, they finally stopped calling. We had bad credit when we purchased, and our credit is still bad. Oh well! Maybe if everyone stopped paying them, they would go bankrupt and it could be removed from the credit. This has yet to hit our credit, but we're still waiting. These timeshares are impossible to sell. I think there is a place you can donate them, but all the money you've spent is gone. We initially got this property so that we could use the RCI that came with it to go to Maine in the summer. There was not a unit large enough to accommodate us, and at $3000.00 a year for the membership, we don't need them. My advice if you feel trapped is to let it go and stop paying, it's just a timeshare and will not be looked at as badly as a normal foreclosure. With the economy being what it is right now, it seems logical that these types of things would be the first to go. If you decide to keep yours, pack plenty of disinfectants, sheets, towels, etc and be prepared to clean your own damn unit, cause they sure as hell aren't going to do it!
I used to work for Silverleaf Resorts.
Never have I worked in such a poisonous environment full of favoritism and greed accompanied by incompetence and cowardice.
Every complaint I have read on this site is completely validated by what I have witnessed while working for Silverleaf.
I have seen yelling matches between sales managers and owner's who wished to cancel. Even to the point where the police were called, showed up, which FINALLY led to the owner being allowed to cancel.
Guests are constantly called by Silverleaf's vast army of telemarketers even AFTER they have already arrived and registered at the resort for their "sales pitch/presentation". This is because most people for Silverleaf work on commission.
Which means the phone harassment is self-motivated. (Or the telemarketing managers don't think they're making enough calls so they'll make EVERYONE STAND UP to make their calls.)
The people who sign you up at their various kiosks are commission too.
So the lies told their are self-motivated as well.
This company does not deserve your money.
Guests are told over the phone they have an appointment. This is not true. Most are lucky to get there and wait just a few minutes, then are seen by a salesman. But show up on the weekend, then I hope you like sitting in air conditioning while watching TV for about an hour, eating stale popcorn, and funneling soda down your throat, because that is what's going to happen.
Choose to ask why it's taking so long, then you'll either get: A.) We're short on sales representatives. (Which COULD be true, but they never have enough for the weekend. Because that's when the most people show up. B.) We had a bigger turnout than excepted (Meaning it's YOUR and EVERYONE else's fault for showing up. Thus blaming you for the wait.) Or the worst lie of all C.) We're running a "SPECIAL" promotion which is why, for some reason, it is taking so long. Truth is there is no promotion. Their prices are always the same meaning whatever "deal" they cut with you with the person from the "corporate office" (Which is also bogus. Those people always work. Just call back. They'll always be there.)
They just want your money.
All the executives up and down the chain of command get a cut of the sales. Everyone of them. Only if you make money for Silverleaf (and are successful at it) do they care about you.
Don't fall for SilverScam's tricks.
Sure they mostly operate within the law. But the law isn't always on your side. It's your fault for signing a contract without reading the fine print.
Just ignore them. Ignore their calls. Ask to be placed on their "Do Not Call" list. Then sue them when they keep calling you.
Spread the word.
Down with timeshares.
Find your own vacation.
Ifyou purchased thinking you could use the "Bonus Time" think again. The resorts are over booked and when you call to reserve, there is nothing available. This is the biggest waste of our retirement funds I have ever seen. Oh and don't try to sell it - you can't. We hqave tried to use our bonus times for 2 years and have yet to get in. We had to actually rent an RV just to stay there. Over booked again!!! Who gives that back? No one. Who cares at the resort? No One!!! If you are thinking about it- DON'T DO IT!!! I will tell everyone I know not to do it.
I filled out a paper at the mall for a free vegas trip and that was a couple months ago..today i recieved a call saying i had won and needed to go to irving to claim my prize..a scratch card that could win me a grand prize and even if i dont win the grand prize im supposed to get a trip, 500 dollars, or a luxwey vacation or something liket hat..also a 90 min seminar in order to recieve another gaurenteed vacation trip to orlando, vegas or a cruise..anyone know if im being scammed out of my time..i have no interest in buying a timeshare.
We purchased a timeshare in 2002 -- we bought the lies hook line and sinker. They told us that we would be able to trade it for anything and that if we couldn't they would help us. NEVER. We can't even get a person on the phone. I have called so many times they are usually incredibly rude, telling me in a nut shell too bad for me. I have tried to give up the time share and they have told me that it would ruin my credit because they will not take them back. When we purchased it the salesman told us that we could always sell it back for pretty much the current price. They said no. We must have misunderstood him. I have had problems with my billing and they will send me to voice mail and never pick up the phone.
Everytime I call to correct a problem they tell me it's a different department. I get sent all over the place until I finally after (last time and hour!) hang up the phone and give up. I am actually physically ill from this place. I want to find a way to render the situation but everything is thousands of dollars! How can a person be locked into something that is causing hardship and bad credit. It's not even a real piece of property.
I was lied to and the timeshare I bought was misrepresented. I purchased a red week during the summer (I thought) because that is when I am off work only to find out much later it is for week 42 in october. This was never brought to my attention during the presentation. My first payment is due in September and despite several calls to Silverleaf, there has been no reponse to my complaint.<br />
When I went in for the orientation two week later, I was told that the unit I purchased had very little or no exchange value since the area was not well known and I was stuck with the week I can't use. I was offered a much "better" deal which I foolishly signed. I have since cancelled the upgrade but I am now stuck with the original contract. I will spread the word "buyers beware " of silverleaf deceptive practices.
we visited Piney Shores today which is a part of the Silver Leaf Resorts. It was beginning to be a nice day, we have never gone to one of these things before, usually because the gift thing also seems to good to be true, but we decided to go anyway. When we told our salesperson we were not ready to make a decision on purchasing today, of course she calls in the manager. He was very nice at first. Then we explained we have two kids starting college next week and really needed to look at our finances better he became so rude I thought he was Dr. Jekyl and Mr. Hyde. My husband explained to him that we never buy the first thing we see, and he says that he is a procastenator and will never buy anything. I felt as though he were attacking my husband. He had offered us to pay off the balance of someone elses condo which would only be 8000 instead of 15500. He stated they were moving up to one of the executive condos and we could just pay their's off. The sad thing is, I was almost ready to buy that one, until he attacked my husband. I tried calling to see just what type of trip we were getting, we chose the Las Vegas one. The recording said they were only opened Monday through Friday. How odd for a place that schedules trips to be closed on the weekend. I can only imagine what type of facility this will be at and heaven only knows what type of airline they will put us on. I think it was just a waste of 2 1/2 hours that was supposed to have been 90 minutes.
MY HUSBAND AND I BOUGHT OUR TIMESHARE FROM SILVERLEAF 10 1/2 YEARS AGO AND JUST FINISHED PAYING IT OFF IN FEB 09. OUR WEEK IS THE 29TH WEEK - AND WHEN WE ARRIVED AT 'OUR" CONDO, WHICH WE'VE BEEN PAYING DUES NOW MONTHLY FOR - IT WAS A FREAKING DISASTER. FOOD AND FISH BAIT LEFT IN THE REFRIGERATOR, DISHES WERE DIRTY, SHOWER DOORS WERE ON FLOOR NOT ON TUB, GUEST ROOM TV WOULDN'T WORK, BLOOD ON MASTER BEDROOM SHEETS, FOOD ON THE INSIDE OF THE FOLD OUT COUCH ON THE DIRTY SHEETS, PLUS MATTRESS WAS RIPPED, THE COUNTERS HAD BURNT SPOTS ON THEM, SCRATCHES ON WALL, AND CABINETS, IT LOOKED LIKE CRAP. THEN WHEN WE CALLED AT 6PM TO COMPLAIN - THEY WOULD KEEP SAYING WE WILL SEND SOMEONE DOWN. IT IS NOW 11:51PM AND WE STILL HAVE NO CLEAN BEDDING, AND WE FIXED THE SHOWER DOORS AND WASHED DIRTY DISHES AND CLEANED OUT REFRIGERATOR. NOW THE NEIGHBORS ABOVE US SOUND LIKE BUFFALO STOMPING AND WE MADE CALLS TO SECIRITY AND STILL NOTHING . WORST EXPERIENCE EVER.
We recently visit the SilverLeaf Resort in Conroe for an owners meeting and we were not treated as owners but as intruders. The customer service is non-existent among their employees. We were yelled at and treated rudely by greeting staff. We spoke with the manager about it, but did not get a good feeling about it.
We later spoke with a salesrep and told her about the mold in the rooms, the old furniture, the stained carpets, and greasy coffee makers. They tried to sell us an upgrade but we denied. The manager from the "Corporate Office" came in to offer us a "better deal" but we denied the offer. We told him about the sub-par conditions and non-existent customer service skills but he was unphased. He asked us if we could make the money offer better, would we buy. We told him that this company lacked leadership and business integrity. We were ashamed to be called owners and until the company made significant changes we would not put any more money into this organization. The Corporate person was unphased and continued to offer us a "better deal". This proves that SilverLeaf is not concerned about its owners just the money it can get.
My husband gave Silverleaf Resorts a check for $15, 000 to buy the deed for the ownership rights outright, rather than pay monthly payments. Now granted, we have not paid the maintenance fees the past few months, which technically should only prohibit us from using the property and services. Now, we have received a certified letter in the mail in which Silverleaf Resorts is telling us that they will sell our timeshare in an auction on the steps of a courthouse in some other state (Missouri, we live in Texas) on a certain date in order to collect payment for the maintenance fees, which only amount to $1100. This is BOGUS. We own the deed. It's in my husband's name, and we have the physical copy of it. Someone please tell me they don't have a legal leg to stand on, and that they can't do this! This is an asset we own, that we have been saving aside for a future time, and now they are simply going to sell it off, and all that money is just going to go up in smoke!
Seriously, don't buy from these people!!! I have been a member since July 2008 and it was the worst mistake of my life so far.They showed me the resort in Illinois and sold me a timeshare in Missouri..classic bait and switch!!! I have since filed a complaint with the attorney generals office and am waiting to see what the next step is. I will not allow them to take anymore of my hard earned money!!!They will tell you anything to get you to close the deal! Lie and say they will help you sell it or say that it's deeded real estate so it will go up in value. I didn't know that there were annual association fees until we started signing the contract. The manager was taking so fast about what the timeshare entailed that I was so confused by the end of the pitch and had to have him explain it again. On top of that, within a few days after we signed on the dotted line the guest services reps started calling 2-4 times a day to get a contact list from us or to get us to come to new members orientation!!! It was a major turnoff. Not only were they calling me but they would harass my fiance too. You'd think we owed them money or something! We have been paying every month for our membership almost $200 plus the $675 down payment to start it and haven't been back since, and didn't even use the free trip and gas that lured us in there. All the complaints about the sales people being pushy is soo true, maybe even understated!!! These people are relentless. They "fear of loss" you over the head!! And if the sales rep doesn't get you then they send out the managers for the really hard sell. I ask myself how can they sleep at night knowing that they are liars and cheats? They prey on the naive and unsuspecting. They will smile in your face and make the place seem so warm and inviting, but once the paperwork is signed you never hear from the original person you dealt with again not even to see how things are going. Timeshares are such a rip!! You pay all this money to use the thing once a year and you don't even get to choose when. Please learn from my mistake and run far far away from these people.
Company will call you after they've received your payment and the payment has been processed through your bank account and tell you they haven't received it and you are late. Company representatives will tell you they don't care if they oversold their properties and you can't use your bonus time when you need to. They will get hostile and tell you that you signed the contract and you are obligated to pay. Buyer beware!!!
This place is horrible!!! We got suckered in to going because of the "Free Cruise" they offered. Of course we only went so we could get the cruise (which is a total joke, but I will get to that later). It was supposed to be an "easy 90 minute presentation", no obligation to buy. YEAH RIGHT! We were there for 3.5 hours. After the first guy couldnt sell us the time share he brought in another "manager" to sweeten the deal. She offered a much better deal than the first guy, but we still wouldnt break down and say yes. She decided to, what we thought was give up and let us be on our way, and told us that another guy was coming over to "just do a quick survey on the guy that gave us the tour". Well that guy came over and once again tried to offer us a deal to buy and we again refused. He then proceeded to try to make us feel like we were complete idiots for not taking the deal and he even said that us not buying the timeshare is teaching our daughter (she is only 12 months old) that family vacations are not important! As he walked us out, he decided it was necessary to tell us that he didnt like our stroller and that he was upset that we didnt take his deal. He never said thank you, or even bye. Just wanted us to get the hell out! And he aparently could care less about our opinion because he never even asked us how our sales guy was.
When we went to get our "free vacation" they called in 2 families at a time (into one office) and went over the vacations so fast you couldnt even understand what she said. One part I did hear was the other couple that was in there with us asked about the $100 fee that we had to pay and she told us that was to cover the taxes, fees ect and that was all we had to pay. Well that was a bunch of crap! For the cruise, you not only have to pay the $100, which is a reservation fee, but you also pay $179 per person for fees. So for a cruise for 2 that is already $458 that you are paying out of your pocket! So much for the "free vacation"! We were also told that we won another 5 day 4 night hotel stay at either Aruba, Jamaica, Hawaii or Puerto Rico, sounds great, right...not even close! Dates are never available, people dont call you back and the experience is all around horrible.
I feel for anyone that is sucked into this black hole of lies! I cant believe these people are still in business. My advice to anyone that is reading this and thinking about going for the "free vacations", dont bother!!! Its a waste of a good day and totally not worth it!!!
We bought 2 Silverleaf red weeks through another source. When sales finds out our weeks are paid off in full but that we didn't buy from them they don't like it. They realize they have to allow us the full equity of both properties and it *** them off, even though we are not planning on buying additional time.
Last two sales pitches were a month apart. When we turned them down again -hey, they were giving us $150 so we went! - they were very rude.
We have never had problems with scheduling. They even worked with us when we were unable to go for our week at the last minute due to an emergency by banking our week for another time without charging a reschedule fee.
We are going this weekend to use some of our days and will see how we are treated now after the last and final- as far as we are concerned - sales meeting. After reading the complaints here, I'm hoping we don't get the shaft as others have!
Oh were we stupid! We bought last spring and want to get rid of our time share and the phone calls. they are just plain pushy, they wont take no for an answer, and these 1 hr meetings are a crock, the last one we had to walk out at the 3 hr mark. Thought the wife was gana smack the guy...wish she would have. Anyhow if anyone knows a way out please do tell. We as a group need to get this company to give a little, and offer a buy back of the properties from unhappy clients like myself and many others out there like me.
If you go and sit through the 90mins and view the property you will see it is not well maintain the cabin that we were shown were dirty and smelled old and mouldy that should be a clue not to buy a real bad place and spirit incentives is a joke. you need to write the dates you want to travel first then when you get the dates they try to tell you to pay more and update the package if you take the non update you are put in a low rate hotel that is not very nice for a animal to stay someone needs to report silverleaf and stop them from this.
I have been reading numerous complaints about Silverleaf Resorts and 'yes' I was one of their victims about 15 years ago. I purchased a biannual - odd - and have only got to use the resort about 4 times. I have finally paid the balance off but continue to pay monthly maintenance fees (even on the even years when I can't use it) and they continue to raise the price. I have contacted numerous timeshare sellers and most of them will not even think about listing it until you pay at least $500.00 for advertisement. I think they know it won't sell. I get calls monthly for a free weekend for them to try and entice me into upgrading but believe me I will not fall for that scam again. I can't stop paying the maintenance fees because it will reflect on my credit report. Please, beware of the scam.
As a former employee of Silverleaf Resorts - Buyer beware..The treat their employees worse than the hundred...
We almost cancelled & we should have. High pressure sales. My husband & I aren't emotional buyers Thank...