United States - 75270-2112
01/05/2009..i used to work for this company and even made it to management. all i can say is watch out. most of the people there are on drugs, (coke, weed, meth, x-tacy, pain killers, etc), espeically the ones you talk to over the phone when they set you up for an appts. i know this because i bought and sold “candy” to upper managment and my employees. what is funny they just drugged tested all their managers a month ago and 22 of them at the north richland hills center came up dilluted(which means they are hiding their drug usage), , , while 2 others were fired(pain killers and weed). yes this includes divisonals, managers, assistants, and verifiers of running the 2 call centers in arlington and north richland hills. managers of the teams are under enormous amounts of pressure and have their jobs threatened everyday, same with the operators. this is a very unhealthy place to work for and do business with. the company gives away a trip with airfare and hotel rooms, , , but most people dont know they have to travel tues-thurs, , , and have to put down a $100 dollar deposit. and they have to schedule very far out. plus their is so many rescrictions on dates that one may travel, which makes this trip bs. then they get 1 of 4 major prizes, , which always ends up being the exotic island trip, , (there is no airfare with this one). be aware if you go to one of their presentations Do Not Buy!! you will have to pay maintence fees every year(which usually go up), and you will never use the place, , and look at the resorts, , i have no clue where those fees go, , the resorts look like crap..i have been. please do this yourself a favor and stay away from these drug addicted money hungary monsters….i left because of the drug activity(yes they would do drugs in the bathroom and sell them on the floor) and the guilt i had of leading people into silverleaf's lion den..the sales people are worse than the operators, , , heavy pressure sales(they dont take no for an answer, , even if you said it 20 times), , but of course we tell customers, , no of course its not a high pressured sales, , , lol
I used to work for Denny Moore silverleaf resorts. I'm very appauled in how he would scam and take...
Im not interested in your ###ing timeshares.
I told them to remove me from there damn list. yet this ### called me again.
I kindly asked them to stop calling me. FOR THE ###ING 60TH TIME!!!
*this was at 605pm today*
Still the turd cant listen that Im not interested and still called me pressuring me on the "special deals."
I know that theyre a scam.
So I had to talk to the manager to get me removed from their list for the 60th damn time. He was no better then the turd and just an ### who told me to stop 'wasting his time.' and claimed I was the conartist. ###!!
They hung up on me and sure enough, another call saying 'you won a prize come claim it."
I constantly said 'Im not interested dont call me." EVERY GOSH DAMN ###ING TIME THE TURD SNIFFER CUT ME OFF!!!
Stayaway from these ###s.
One thing is they said it was something I signed at HEB. The only thing I signed was the creditcard paper at the registered. Seems I need to just pay in cash from now on.
I now have all the phone records and about to take you to court.
Conartist and ripoff. The lure you in thinking you won a nice prize of either, a new car, $40, 0000, prosche...
I dont know how they got my number but these ###ers Constantly call me every 3 minutes.WTF!! Im registered in...
I was wondering if anyone can offer help, I am a single 29 year mom and I went to this awful high pressure place, I am in sales and these guys put me to shame. I was there for 4 hours with them making me feel like if I didn't sign I wasn't leaving. I did the 1k thing and now I am $190 deep and have lost my job due to being in the mortgage industry and I have NEVER used this service of theirs. They did tell me I could cancel anytime for a full refund but after reading all of this I am scared they lied. I told them my concern about the economy and they assured me no obligation. Can anyone offer any help? Thank You!
I have just one thing to say to Mr. Denny Moore he is one of dinner reps. that works for silverleaf resort. Biggest scam artist there is. he get mad when you buy... and try to trick into buying. you should also be aware of the other reps. that works for him. They will try to sell you resort that dates are not available. DO NOT GO TO ANY OF THEIR DINNERS IT'S A BIG SCAM. From texas to chicago to boston and new york. He scam a lot of people. BEWARE OF MR. DENNY MOORE SILVERLEAF REP. DON'T BUY ANYTHING...
My wife and I are Silverleaf timeshare owners since 2006, and I regret the day I signed the note.I would like to express how Silverleaf has managed to basically strip my family of thousands of dollars. I have to admit that it was partly my fault for letting this people "*** in" into buying one of their properties. I should have taken the time to think things thru, but that's just it, once you're in the closing booth, you don't have a chance against their very well put together sales pitch that they use to confuse even the smartest buyer.At first I was really reluctant to sign, but i was reassured by smiling faces and sound explanations that there was nothing to worry about. I thought I asked all the right questions [or so I thought]. So, It all started when we received a letter in the mail saying
that we won won a free vacation of 1 of three presents including a brand new car. They say all you need to do is come for a free 1.5 hour presentation on their resort. They also promise a $40 gas card from Spirit Incentives. These guys are a total scam. The presentation is a high pressure sales job preying on what appeared to be uninformed and unprepared families. Our sales rep was so eager to close the deal that he offered to drive back with us (a 2 hour drive) just to pick up a check for our down payment. Feeling pressured by this "army" of sales people that kept coming to the desk, we finally cave in. Just 24 hours after we signed the documents we drove back to the office, and asked to talk to the sales rep that sold us the package, after waiting for 3 hours this person finally showed up. After we told him that we wanted to cancel the whole thing, he told us that that wasn't an option, and the only thing we could do for us was to downgrade the initial package he had offer us, so of course we accepted ($200 for 7 years, how stupid was I).
We bought the "deluxe package" with access to over 13 different resorts, but every time single time we wanted to use the resorts, everything was taken. Its been almost three years and I was only able to use the resort three times, both times for only a couple of nights. On top of my $ 200 a month I had to pay an extra $ 50 / night to stay there, a small detail that wasn't disclose at the time we signed the contract. Not to mention, that the resort where we stay in Galveston, TX was dirty, the customer service people extremely rude, the room was dirty, the bath tub nasty, there was hair all over the bathroom sink and bath tub.
Their customer service people are plain rude and sometimes they get belligerent on the phone when they we try to get some explanations regarding our membership, and we always get the same answer.. " read your contract". In order to use some of the amenities inside the resorts we are asked to pay extra. another thing they forgot to mention during the sales presentation.
To recap, we got so fed up with this company, their poor and rude customer service, their lies, etc, that we decided to pay them off. We called twice to let them know that we were planning to pay off the account and we need it to know the exact pay off amount, instead of just giving me the pay off amount they transfered me to another sales rep. who tried to sell me an upgrade instead of paying them off. After i said no, they simply hung up. I specifically told them not to take any more money from my account as I was planning to pay them off. They told me "no problem". But, right after the check for $ 6400.00 cleared to took the monthly membership of $ 200 from my account, which I had to close afraid that they would try to take more money out. I was right, and they cost me an extra $ 70 in NSF charges. It took me 2 weeks and several phone calls to get my money back. Just today i got a call from the billing department saying that i still owed them $ 77 to pay off the account, this is 2 weeks later after I received a letter from them telling me that the account was paid off and the lien released. They tried telling me that that letter was mailed by mistake and that if i wanted the lien released i had to pay the remaining balance. So, after 45 minutes on the phone with them they finally agreed to credit my account the $ 77.
I just want to warn other people about Silverleaf resorts, and to do their "homework" before they rush into buying any properties from this company. I recently researched this company and across thousands of complaints.There are hundreds of complaints posted on the BBB website alone, and lots more all over the internet. Let this be a warning to everybody not to buy from this company, unless of course you don't mind throwing your money away and having to deal with a company that cares nothing about its members.
Silverleaf Resorts sends out mail incessantly saying "You've won a free vacation!" They say all you...
My parents are Silverleaf timeshare owners in Oak N’ Spruce, Massachusetts. They have been since 1999 when they were pressured into buying this worthless timeshare. They are so unethical. My family moved to United States in 1995 from Slovakia. Neither one of my parents spoke English in 1999, so the sale was basically made to me when at the time I was only 15. The information was given to me and I was advised to translate all of it to them. I myself did not speak English that well either let alone understand the legal language and what we were getting ourselves into. I do not remember a lot from that day since it was so long ago, but I do remember the sales person pressuring us so bad that he was willing to drive to our house, 2 hours away, just to get a deposit out of us to put as a down payment on the timeshare. We kept saying we do not have money to put a down payment of any sort. Needless to say we did not see a way out of this, and ended up purchasing the timeshare with a down payment of about $90.00 which at first they wanted thousands. We never filed a complaint against them because we did not know we were able to do so nor did we know it was a scam until I recently researched this company and saw lawsuits and complaints. In 2006 while using their June vacation time, my parents were asked to see a sales rep to talk about their timeshare. While speaking to the sales rep my parents were asked if they wanted to upgrade by buying another week. We said we rarely use the week we currently have and said “no thank you”. He insisted that the resort is growing and the value of the timeshare is going up every year. The current sale of the red week (what my parents own) was apparently selling on the market for $25, 000, so we were told. The sales rep offered to sell it to us for a very “special” value of $14, 000. We were sceptical as they had recently finished paying for the first one. We were given the same run-around as the first time and it was made almost impossible to leave there without agreeing to the purchase. We mentioned also that we like to vacation in Slovakia visiting family and would rather use that money toward flying there. The sales rep told us about the RCI program that we can use and whenever we want because Silverleaf is a participating member and we can exchange our weeks with them anytime. I recently learned we need membership with them which we need to pay for. I do want to say the second purchase was somewhat easier only because we were led to believe that we are investing in something wonderful. I remember asking about selling the timeshare and was told as stated earlier the value of the timeshare is increasing every year and that it is a very desirable timeshare and would have no problem selling it. We made the purchase based on a lie that we may sell it whenever we want to and make very good profit.
I would like to express how Silverleaf has managed to basically strip our family of thousands of dollars when we could not have even known all the facts about the resort because of the language barrier. Secondly we were made to believe we were purchasing something that will eventually be worth a lot more than we invested or would invest. It was not until recently I started researching selling the timeshare that I learned of the real value and the scam. There are thousands of postings from people all over United States trying to sell them. I have even seen postings on Ebay, selling value being $0.01. I also came across thousands of complaints. We want to sell it but as I stated earlier it is close to impossible to sell since there are so many listing. I am not letting my parents spend another dime. They and I understand this will most likely affect their credit, but we will much rather pay money to either fix it or take them to court, than throw money away into a company that tricks, manipulates, lies and steals from its customers. They have most certainly taken advantage of us as they state on their website in order to qualify you must make at least $45, 000 and speak English. At the time of purchase my parents did not make anywhere close to that. We also did not speak English well and they state in order to sell anything they would provide a translator that would help translate everything, which they had not. The sales rep misrepresented the timeshare. So needless to say stay away, we convinced ourselves we were doing a good thing by buying it, but in all honesty it is worthless and basically the only way to get rid of it is to donate it because you have to pay the "maintenance fees" every month for the rest of your life! And I will admit fault to being fooled but I was young and didn't know any better and we came from a country where things like this don't happen so anyone who is going to write "you should have known better" yea it's true we should have but we didn't think it was a scam...who ever does?
As of Sunday I have quit my job at Hill Country. I was treated like s*it; I was nothing but the dirt on their...