United States - 75270-2112
Today I waste my time to go to that place, I drove 2hrs from there, like a result I received a bad...
My name is Mike Read, LCDC(Ret), USMC(Ret). I am looking for some Silverleaf Resort, Inc. owners or anyone...
We've been scammed by Silverleaf. They liked to us, manipulated us into buying a timeshare, and now won't book any reservations we want. We're tired of it! So we're working on a court case against them. Join with us to expose them for what they are! Write [protected]@hotmail.com. It's time we all stopped complaining and did something about them once and for all! NOTE: This is not a message from a law firm. It is a complaint from a private citizen who has been scammed like thousands of others.
Last year we were roped into Silverleaf’s free vacation cruise scam in Galveston, Texas. In essence...
In Willowbrook Mall in Houston Texas, there was a very nice car inside the mall, with entries for a chance to...
Silverleaf Resorts are nothing but a scam that takes your money and lies to sell more. My wife and I own two...
Purchased a time share with free camping. Silverleaf changed the rules after our purchase and are now being charged for the camping. Some customers are still camping for free!
Silverleaf Resorts, Inc., has been around for more than a decade. They’ve used a marketing scheme aimed at lower middle class families, promising far more than they ever delivered. They’ve lured people with the promise of “free gifts” to meetings at resorts where they’ve applied a number of tactics, some unethical and some illegal, to persuade families to buy a timeshare property. Unscrupulous salespeople manipulated prices of timeshares to convince buyers they were getting a “good deal.” They sold deeds in “blue” and “white” zones at “great prices” explaining to prospective owners that the time could be exchanged with RCI for better locations and times, and promising buyers they would be able to upgrade when they’d paid off their blue or white deed. Upgrades meant applying the full value of their deed as down payment to a *red” deed and/or a different location to give them better access and benefits.† An upgrade carried with it all the benefits and perks it held originally, many of which are no longer offered but are guaranteed within the deeds themselves. The “ultimate” upgrade they promised was for “Presidents Club” deeds offering even more perks and exclusivity. Timeshares were sold not only as recreational and vacation opportunities but as investments which could be passed down to children, etc., as any property can be passed on.
Up until 2011 Silverleaf properties were of marginally equal value to the money paid. This is especially true for “blue” and “white” deeds. Benefits of ownership, including unfettered access to resorts any time of year without cost and free access to RV/Campsites, enhanced the value of timeshares. The promise that a timeshare could be upgraded added value. The option of swapping time with RCI was possible. Finally, the timeshare was owned, not leased. Thus, in spite of its marketing and sales practices, Silverleaf in general balanced costs with value. This is no longer the case.
The sale by stockholders of Silverleaf Resorts Inc. to Cerberus Capital Management, LP was an abandonment of owners and a slap in their face. In spite of how Silverleaf seduced and manipulated families to buy properties they could barely afford in the first place, before Cerberus came into the picture Silverleaf did honor the promises of free access to resorts and RV/Camping sites. Customer service at resorts was courteous, at least. There was no attempt to gouge owners out of additional money via usury prices and fees. And the promised option to upgrade remained intact. With Cerberus came a ruthless determination to milk profits from owners by charging for services guaranteed to be free. They now charge fees for access to resorts. Silverleaf has reneged on the promise that deeds could be upgraded. Prices charged by vendors have been inflated. Moreover, the very nature and practices of Cerberus Capital Management, LP, in the past places the viability and value of deeds, especially blue or white deeds and those at “getaway” resorts, at extreme risk.
Silverleaf now caters to higher income, upper class owners and buyers at the exclusion of people who were once its primary market. It has chosen to focus on the wishes of upper class owners rather than the average families, many of them minorities, who hold thousands of blue and white deeds and/or deeds at “Getaway” resorts. Fees and limitations are not only a source of additional income for profit-hungry Silverleaf/Cerberus but a not-so-subtle means of excluding certain populations by making their day visits unaffordable and the value of the deed not worth the payments being made. Thus Silverleaf/Cerberus is actively involved in deliberate racial and class discrimination against its those who own timeshares with the company.
Silverleaf/Cerberus has begun to promote their “Diamond Club” program with gusto, an effort to sell a second unit to owners who hold one already. Stirred into their sales pitch is a “Plus Plus Program” which is a package of benefits that should be free and are included in many older deeds already for an additional and exceptionally high price. Many, if not most, of the timeshares they are trying to sell as second units are repossessions. In other words, their lower income owners, the ones they suckered into buying more than they could afford, are now defaulting and loosing their entire investments. Those deeds are being stripped of their original benefits and turned back into this “Diamond Club” push which sells those benefits as an added bonus for more money! The target market for this “Diamond Club” program is owners of higher income strata. This is another indication that Silverleaf is moving towards becoming a playground of the elite even as it walks upon the backs of those who made it what it is.
There are indications that Silverleaf/Cerberus will end sales of timeshares altogether within a year or two, opting for leases instead. If such is the case then the question of what happens to owned units comes into play. Will Silverleaf/Cerberus continue to push out lower income/minority families using fees, charges and etc., so the units they default on can be leased? This seems likely.
Then there’s the question of which properties will Silverleaf/Cerberus hold valuable and which ones are likely to go on the chopping block. Silverleaf/Cerberus is in the process of adding properties in high volume destinations such as Las Vegas and the Wisconsin Dells. The focus is, yet again, upon high volume, high price for wealthy owners (and leasers). Resorts classed as “getaway” are in remote locations unlikely to draw the crowds or the type of ownership Silverleaf appears to be focusing upon. How soon before owners of timeshares at a “getaway” resort find themselves holding a property being sold off? And what happens to those deeds then?
The fact is that owners of Silverleaf timeshares who are not wealthy are getting royally screwed. The line dividing happy owners with those who feel insulted and defrauded is clear. Which side of this line owners fall upon is mostly determined by the owner’s bank acount. It’s not a new story but it’s a growing trend in America. Silverleaf has gone the way of most companies, joining the ranks of rich corporations opting for profit to the exclusion of honest, working Americans upon whose backs Silverleaf was built. It’s unfair, to say the least. But it’s more than that. The change of ownership and policies make Silverleaf a sham and a fraud. It places Silverleaf in breach of contract with owners. And it makes Silverleaf and its management liable for losses owners have incurred due to Silverleaf’s callous disregard for their rights as owners.
This blog exists to encourage owners and those who have lost property to Silverleaf collections not to walk away but to join in a voice of one to protest, to inform the public, to demand redress, and to seek restitution. We, the “bread and butter” of Silverleaf’s existence, should not fade away into the night with the bootprints of Silverleaf management upon our back. We should take our stand. We should demand our voice be heard. Otherwise we may as well burn not only our deeds but the Constitution itself because we will be surrendering our rights as citizens to corporate monsters such as Silverleaf/Cerberus has become as far too many Americans have done already.
After listening to a time-share sales presentation for 2 hours, we were promised a
4- night cruise through spirit incentives. We registered, we sent a $100 deposit.
Now they say our time has expired and silverleaf resorts is not responsible.
THIS IS A TOTAL SCAM. WE WENT TO THE PRESENTATION IN GALVESTON TEXAS.
In an effort to be brief, I will make this as short as possible. This problem has been ongoing for 19-20...
My wife and I signed up for a time share without looking over the companies reputation first. We have been paying for over four years, but we were told that we still owed almost the entire amount. Payments were on time and last year my wife was laid off. We stayed in touch with Silverleaf to explain the situation and made arrangements. After we completed the payment arrangements we were still struggling and had to miss a payment. They started calling all our references under false pretenses and telling them we owed them money. When I called them to confront them after they called my cousin who was right next to me (I heard the conversation) the rep denied it (was the same rep). We asked for a copy of our agreement and payment history to be sent to us and they would not do it. It took two months and the reps kept saying we have not made any payments and we should have kept our original copy of the agreement. We did, but wanted to see if they changed the amount on the agreement as this had happened to others when we researched complaints. They finally sent it after two months.
I then talked to someone in collections who insisted I make payment arrangements above what we were able. My wife was still not working, but we agreed on an amount that I stated was still too high, but we are trying to fulfill our obligations. This was set to draft from our account and when the first draft came, it was the full amount and not the reduced amount according to our agreement. This overdrafted our account and caused two NSF fees. When my wife called Silverleaf, they denied any wrong doing. The bank told us we had to get a new account. This situation caused us to be late paying other bills and everything connected with that account had to be transferred which took almost two months to get straight. I called Silverleaf and told them what happened and the rep had no knowledge of the arrangement. She then went and talked to the manager who said there was an arrangement for three months. I said no, I have it written, that you said six months. He confirmed my statement and they later refunded our money, but we were still dealing with the issues with our account being changed. Soon we had three unexpected deaths in our family in a month and we used all of our money on funerals (we didn't have much to begin with). It's been a couple of months since we talked to Silverleaf and when I tried to update them about what's going on and make a payment (thirty dollars more than our agreed amount), but would not agree to have my account drafted because of the last incident, they refused my payment and said our property will go into foreclosure.
This company is untrustworthy and has no standards when dealing with customers handling your finances or accountability. Out of ten people we spoke to, only two treated us like people and that is the only reason we were able to talk to someone to get our money back.
I went to on a Tour which Ended up being a Tour Into HELL. It was so interesting to me that the Sales folk...
I used to work for this company and even made it to management. all i can say is watch out. most of the people there are on drugs, (coke, weed, meth, x-tacy, pain killers, etc), espeically the ones you talk to over the phone when they set you up for an appts. i know this because i bought and sold “candy” to upper managment and my employees. what is funny they just drugged tested all their managers a month ago and 22 of them at the north richland hills center came up dilluted(which means they are hiding their drug usage), , , while 2 others were fired(pain killers and weed). yes this includes divisonals, managers, assistants, and verifiers of running the 2 call centers in arlington and north richland hills. managers of the teams are under enormous amounts of pressure and have their jobs threatened everyday, same with the operators. this is a very unhealthy place to work for and do business with. the company gives away a trip with airfare and hotel rooms, , , but most people dont know they have to travel tues-thurs, , , and have to put down a $100 dollar deposit. and they have to schedule very far out. plus their is so many rescrictions on dates that one may travel, which makes this trip bs. then they get 1 of 4 major prizes, , which always ends up being the exotic island trip, , (there is no airfare with this one). be aware if you go to one of their presentations Do Not Buy!! you will have to pay maintence fees every year(which usually go up), and you will never use the place, , and look at the resorts, , i have no clue where those fees go, , the resorts look like crap..i have been. please do this yourself a favor and stay away from these drug addicted money hungary monsters….i left because of the drug activity(yes they would do drugs in the bathroom and sell them on the floor) and the guilt i had of leading people into silverleaf's lion den..the sales people are worse than the operators, , , heavy pressure sales(they dont take no for an answer, , even if you said it 20 times), , but of course we tell customers, , no of course its not a high pressured sales
I have 2 weeks that I have owned for about 3 years now, but never used. I've tried to sell them, and no one is interested. I need to get rid of them! I'm tempted to just stop paying until they foreclose, but then i also read that you can just give them back to silverleaf. Does anyone have suggestions on what has worked for them?
The entry on my credit report didn't even have a phone number for "Silverleaf Resorts." I have never contacted this company in any way and I am very upset to see their credit inquiry on my report!
Everything on the web about them is negative and suggests that they are unethical (and I agree.) Their illicit inquiry was actually listed under items that negatively effect my score.
They're very clever not to include a phone number as it would never stop ringing with irate persons. I WILL make contact with them and get this straight!
Ok so there are a lot of complaints on these people on this website yet nothing in the BBB about them. We bought a red week timeshare with unlimited bonus time at The Villages in Flint Texas. It was clarified to us that we would really own a specific unit and they gave us a number. We went the first time and were not capable to have "our" unit that they showed us and was given one on the 2nd floor of a three tale building. It was loud and people everywhere. We went in to our condo and the carpet had burns from the kitchen to the back patio, the kitchen counter was burned also. We complained and was told that they were full and we could not be went. We chose to try to have fun anyway so we went to the water park. It was a joke! So many locals that we couldnt even sit down anywhere. we left after 30 mins and all that CASH. We went to the club house and attempted to play miniture golf, tennis, basketball and were unable to because all the equipment was out. went to the game room and the floor was soaking wet with fans blowing from a leak and it smelled horrible. We went back to our room and found that the party down stairs was in full force with a fish cooker going and numerous people drinking and having a excellent ol time. We went to bed and listened to that and the toilet run all night!! We wanted out!!! we left the weekend early and called the subsequent Monday to get a refund. We were told it was too late. We have suffered through all of this for a year. We were told we could use any silverleaf resort across the country so we attempted to go to Galvaston. We were told were could not use any resort only the five in our immediate area. All of this is so frustrating to me and I am going to hire an attorny tomorrow. Everything they said was a lie and a joke!! I have stopped paying maintence fees.
I had a long talk about all of this with a person at the corporate offices in Dallas. She was rude and degrading to me and said that she would comp us a room ect. I told her we can go anytime we want for free because we have bonus time. She had no answers. I demanded our CASH back and she stated she would pull our file and look to see if any mistakes were made at the time of buy but that she could not promise anything. She then said "I will call you tomorrow because its 10 til 5 and I get off at 5!"
Please file a complaint with the superior business bureau on these people that is the only way anyone will find out about the scam that goes on there.
I told the women that I would go out to the resort on the sales day and picket and tell everyone there it was a scam and she stated that she would not stand for threats! I told er it was not a threat. She hung up on me!!!
What ever happened to customer service.
Did I mention that when you sign in people were getting all kinds of gifts and when I questioned about it they siad thats only for the presidential owners!!! really!
I regret the day I signed the note.I would like to express how Silverleaf has managed to basically strip my family of thousands of dollars. I have to admit that it was partly my fault for letting this people "suck me in" into buying one of their properties. I should've taken the time to think things thru, but that's just it, once you're in the closing booth, you don't have a chance against their very well put together sales pitch that they use to confuse even the smartest buyer.At first I was really reluctant to sign, but i was reassured by smiling faces and sound explanations that there was nothing to worry about. I thought I asked all the right questions [or so I thought]. So, It all started when we received a letter in the mail saying
that we won won a free vacation of 1 of three presents including a brand new car. They say all you need to do is come for a free 1.5 hour presentation on their resort. They also promise a $40 gas card from Spirit Incentives. These guys are a total scam. The presentation is a high pressure sales job preying on what appeared to be uninformed and unprepared families. Feeling pressured by this "army" of sales people that kept coming to the desk, we finally cave in. Just 24 hours after we signed the documents we drove back to the office, and asked to talk to the sales rep that sold us the package, after waiting for 3 hours this person finally showed up. After we told him that we wanted to cancel the whole thing, he told us that that wasn't an option, and the only thing we could do for us was to downgrade the initial package he had offer us. Its been almost one year and I was only able to use the resort dozens of times, all the times for only a couple of nights with the bonus time. but i could call the update department and get a weekend anytime as long as i go to anther meeting and the waiting is longier then 90 minutes. In order to use some of the amenities inside the resorts we are asked to pay extra. another thing they forgot to mention during the sales presentation. I want out of the resort, I don't use it & I don't want to use it. I will also tell everyone I know to never own at Silverleaf Resorts unless they will take back this deed for the trouble and money I have lost. Even when i haved stayed there other people told me they hait it they use it because they are paying on it.
I worked for Seaside in Galveston. I actually moved out to Galveston to be close to my job. I started selling write away, then all the sudden put on the back burner. I tried more training which I pissed off the Favourite girl who lied to the director and then he wouldn't put me out at all hardly. This led me to fall far behind on draw, which I had know idea. You don't find out about any money until you have been there for a few weeks wondering where it is. We were told not to say a word to new reps or they would take the redeye.
Finally one of the others needed help and I offered to drive them if I was allowed to go back out and sell. Well since then I started selling all the time and was put in the power group.
Guess what I lost my job because I had to go to court for a couple of hours on my regular scheduled day to work. I was told if I went I would be fired. Here I was with a fever and never had taken off sick and if I didn't show would be in contempt of court and arrested.
Then they added a day, well I was in school. Hmmm some others are also in school and get to come in at 12. You know what people? We aren't allowed breaks. The HR lady would come into the bathroom while I was on the potty telling me to take another tour, while some of the guys hid so they could protect their bonus's. I sold enough in two months that I was denied my bonus because I was forced to take other reps tours.
One day I couldn't breath or catch my breath as the HR lady jumped my case and demanded I go out and take another tour. Here I was gasping for air, hadn't had a break, and crying because I wasn't sure I was having a heart attack as I was verbally accosted further by this women and then forced to leave. Here I sat in the car crying because I couldn't breath or drive for over an hour. One of my friends kept me on the phone and convinced me to try and drive until I got home. My blood pressure was 179/113. Now you tell me if anyone deserves to be treated like this!
Even with some of the BS I always picked my tours up with a smile and was energetic. My people loved me as I over heard others saying I wish I had her.
You know what else? Some of my TO's were giving my sales to the VC councelors because they weren't making any money. Are you kidding me? All the time this happened as a matter of fact one tour said yes as her family was split up on tours. Well my TO excused me off my table and tried to give my sale to the new girl|. How do you like them apples|. You know I would have split the commission to be fair had he not tried to screw me over?.
Now I believed in the program, but knew nothing of the downfalls, so on a personal not I hope all my people were satified because I wasn't there long enough to know anything shabby from the financial part!.
Well to my disbelieve the director really let me down|. He fired me because I wssn't going to be there at a time when I really needed the support, then he lied to the unemployement people about my character, and other things.. Rudy you know what I never said one bad thing about you even after you fired me.. I was a good employee and I believed in you.
I had a time getting rid of my Silver Leaf timeshare week. I was frustrated at the rising fees and no one
Is buying them for close to what they are worth and I’m spending too much trying to get rid of it. So I
Was reading on pissed.com and there was a post from a girl at a Company and they were taking
Silver Leaf timeshare weeks and can have them out of your name in six weeks and you pay nothing
Out of pocket and get a tax donation write-off in addition (so it’s like selling- get money back)-
Well I’m a skeptical person but I figured I should give it a try so I emailed the girl in the ad/comment-
Nanette and she mailed me a small welcome packet of information on donation and I faxed in
Information and sure enough the week was out of my name in six weeks and I had a $5000.00 tax
Donation to file with my taxes. They were honest courteous and reliable so I wanted to let everyone
Know. (And also wanted to help Nanette she was wonderful.) Good luck getting rid of your Silver Leaf.
Go to www. trejesto. Com and fill out donation form –please put Nanette in referral – she’s a big help.
They offered me a trip to Lee Mass about time shres.The prizes they offer is funny because they claim i will...