ShoeDazzle
Reviews and Complaints

My name is Lucretia Bluester and i recently bought a pair of brown boots size 11 and the zipper got stuck again I say again because this is the 2nd time I've bought boots from You guys and the zipper stuck and won't move and I had it them on and after an hour yes an hour of me and my husband trying to get the zipper down we had to cut my way out of the boot finally wiggling my foot out of the boot which now hurts I would like to be Refunded or sent a New pair.
Sincerely Lucretia Bluester

The show dazzle commercial is disgusting. Erika looks like a porno star. the commercial has nothing to do with shoes. Your commercial has no value to it and it's immoral and disgusting. Send this to your Corporate office and tell them they should be ashamed of themselves showing people and especially children, this explicit and despicable stuff. I will never buy your products.

This has happened not once, twice but three times now, and quite frankly i'm pissed off at they're lack of fixing this problem their [censored]ic billing department has! I purchased boots on november 26th to see yet again the same purchase charged to my credit card today dec. 2! So I call them to again complain and the person i'm speaking with is trying to twist me into thinking this didn't actually happen. Give me a supervisor! I work at a hotel. I know how easy it is to reverse this. Do you think I was even given the excellent service of this being done? Ha! Of course not. I was told heres 10% off your next purchase for the error. Your freaking kidding me right now! Your lucky I ever use your service again! Who authorized you to charge me again for a purchase I already made? I auta call the police cause this is fraudulant and pure theift! And not only do these cowards do this once but three times!
Ill be dambed im gonna wait 10 days for my money credited. God help them!

I have placed the order for rain boots, the details are as follow:
Order no : [protected]
Style : ARYA Rain Boot
Color : Burgundy
Size : 6.5
Purchased on 14th November 2018
Received on 22nd November 2018 (yesterday)
The product that I have received has all scratches on the left shoe. I am attaching the image of the product received.
Highly dissatisfied with the product. I have ordered rain boots as I wanted them urgently due to the rainy season and I am new to Canada (New Immigrant) and my experience of shopping online with shoe dazzle.
I have packed the shoes as received as it is of no use to me and also initiated a return/exchange.
I would like you to look into this and reply with a solution.

I received the wrong order. Called customer service, the representative told me I could keep the wrong boots(would never fit, 2.5 sizes too small) and they would send me my pair. He told me I would get an email regarding the new shipment. It was the same tracking as the wrong order I already received. He did nothing. Put no notes on my account... And he didn't know correct English as he was from another country. Maybe he didn't understand what I wanted. If I would have never called back again I would have never figured out how to get my boots. Now I have to fix their mess up by finding time to get to the post office. I ordered from them because I have no time to go to an actual store. I will never NEVER order from them again. I'll go without boots before ordering from them. Maybe shoedazzle needs to hire competent employees that don't lie to their customers!

Dates they took off money 12-25-2017, 11-30-2017, 01-26-2018, [protected]
Ticket number-338680
Reference number-[protected]
card number ending- 0528
Email- lisa.[protected]@yahoo.com
I am requesting A refund from them taking money off my card without permission and without ordering anything they are taking 39.95$ off each month. I order 1 pair of boots and they broke i am not asking for the money back for the shoes i want my money back that they keep charging me for when i am not ordering anything.
Lisa Hahner

I received a pair of boots from someone as a christmas gift. They are suppose to be a size nine, but I cannot get my foot into the shoe. Also one of the buckles came off the shoe before I opened the package. I tried calling customer service but a machine cannot help me with this becasue I'm not the one who ordered them. Shoedazzle customer service sucks because if you are not the one who purchased the items, there is no way you can talk to customer service.

I purchased shoes, they delivered a handbag. Would be fine if it wasn't supposed to be a Christmas present, now it's certainly too late for exchanging and stuff like that. However, I called them and the only thing they were interested in is the handbag. No alternatives, no offers, not even a store credit. They promised to call me back but never did. So I called them again, but no one picked up. Oh well, I hope one day I will get this finished and forget about these clowns forever,

Just like many other people I was caught into their trap without knowing it. I purchased a pair of shoes and it was my only one communication with them, but they decided it was enough for starting charging me every month. The amount is huge for nothing - almost 40 dollars. It's insane.
I actually wasn't going to shop there anymore, but they said that the money they took would become a credit for further purchasing. Thanks, but I didn't want to spend more money...
I didn't sign г for anything. But probably you automatically do it, when you buy something from them.
So people stay away, it's a trap.

Shoe dazzle is a great place to buy cute shoes for a great price don't get me wrong, BUT when it's time to cancel your membership it's a problem. I canceled my membership in April yet I'm still being charged from my account $39. I have called every month speaking to a manager saying that my membership has been cancelled and a refund has been posted to my account but it's the same thing every month.

I wish I saw the reviews earlier! I bought a good looking pair of shoes from Shoedazzle and when they arrived I was extremely happy. Boots looked great, but unfortunately they were poorly made and after two weeks of using they broke!
I contacted Shoedazzle and asked for a refund but they said that they can't accept the shoes back because I already used them.
They said that they were sorry that I was not satisfied with my order and offered me a 5% discount on my next order. That was the most ridiculous thing to do! First of all I will never buy from them again and if they were really sorry they could offer me something better than only 5%!

Company says you can cancel at any time but there are no working options to cancel. They ask you a series of automated questions then put you on hold only for no one to ever answer your call. Tried several times with the same result! The online chat does not respond as soon as you mention wanting to cancel! If it were a legitimate company, they wouldn't have to scam people out of their money to sell you something!

I purchased one pair of shoes and since it was my first order I received a 50% discount. Month later they charged $40 from me! I immediately called Shoedazzle customer support and demanded a refund and asked them to cancel my membership. Their rep did not care about what I said and started to tell me about the benefits of the VIP membership. I gave up talking to their useless rep. I spent days arguing with them and finally was able to cancel my membership. Avoid this website!

I literally spent hours trying to purchase a pair of boots! Their website has some serious problems. I could not order anything because their site said that my phone number, my address and even my name were invalid! When I finally made an order and paid for it, I received a message from ShoeDazzle stating my boots were out of stock. I got excited thinking it was finally a success until I received that email. I'm done with this terrible company! They took my money, but I'm not receiving anything since the product I ordered is out of stock! I'm seriously frustrated and very disappointed with this website. Avoid ShoeDazzle at all costs!

I joined ShoeDazzle and signed up for a VIP membership. After becoming a member I bought a pair of shoes and received my order in reasonable time. I was surprised that my order arrived so fast. But I was pretty disappointed when I saw the shoes. Quality was very bad and shoes looked extremely cheap. Then I canceled my membership, but was still charged the $40 for it! When I tried to call them only an automated voice responded. I spend almost two hours just trying to get in touch with somebody. But that time was a waste because their representative did not give me a refund even though it was their fault! Do not order anything from ShoeDazzle! And do not become a member, it is impossible to cancel it.

The shoes I ordered from ShoeDazzle were cheap and quality was very low. They also charge me $40 every month for the membership, although I never signed for it. However the strangest part is that once you have a membership, there's only a limited amount of things you can use it on! So there is no point in signing up for it. Free account actually has more benefits. You can’t split the store credit, you need to use it all at once. It’s quite stupid that they charged my credit card without my permission, and I can’t use my store credit like I want. There is not a single thing I find cute to use my credit. Very disappointed.

The customer service is terrible and most of the agents don't speak English at all. After I tried to explain the reason of my issue the agent became frustrated, because he couldn't understand what I was saying. Then he just dropped the phone. I called back to explain everything again, but the new agent could not understand me either. This company is really unprofessional! I have been a customer for two years and never had a problem. I was very confused, so I deleted my account. It is better not to deal with ShoeDazzle.

I ordered a pair of shoes several months ago, but never received anything I called customer support to dispute and got an apology, they told my order would be delivered in a couple of days, but nothing again. Made a second call and was informed that my shoes were missing. They offered me to pick anything else and gave me $15 credit for my trouble as an excuse. But I never received the second item either. Awful company to deal with! They refunded me only 50%! Do not purchase anything from ShoeDazzle.

ShoeDazzle's customer service is horrible, starting from their representatives being rude. They make the customers feel bad, they repeat the same things over and over again, as if you didn't understand the first time. They are very impolite and unprofessional. They can't even tell you when or how your order will be delivered. The fact that they cannot give you the information you need is absurd. To be part of a "VIP Membership" you need to pay a monthly fee, but the only bonus you get is just a couple of dollars off but nothing else. The least they could do is offer you a proper customer support! Or at least provide you all the necessary information about shipping status and other important things.

There were some nice shoes on sale and I decided to order them. But I still cannot believe I was tricked and robbed by this company. I got my shoes and was socked. Now I understand why they were on sale. I never saw such bad quality shoes! Shoes were mad from very cheap material. Also I got a Vip membership. I don't know how that happened, I never signed for anything. And since then they charge me $40 every month. I opened their site and found the information about. Yes, there is information about memberships on their website. But it is located in the bottom and written with tiny letters. Recently I called the company and they said how happy they are that I am their client. I believe all positive reviews about ShoeDazzle are fake! I bet their employees are receiving a good payment for adding good reviews! I hate this site! Give my money back and cancel that membership, I don't need it! Absolutely ridiculous company!