ShoeDazzle
reviews and complaints

I had a membership, but I even did not agreed to become a member. So I canceled my membership twice, but it didn't work. And they have stolen $300 from me by charging my account. I decided to quit this site, because I ordered two pairs of shoes and my order was never delivered. Their agents refused to give me a refund. They delivered my shoes to the wrong address. And even after my complaint they decided not to do anything. And they never called me. I contacted them myself and only then was informed about where my shoes were. I have to get a whole new bank card now, because they are continuing charging me for nothing. I will open another law suit against this horrible company for all they did to me. These thieves need to be punished.

Hi, I ordered pair of Santorini in Gray size 8.5 from Shoedazzle website back in August 6, 2015 Order #: [protected]. The next week I went to see and tracked the item and it said it was return back to Shoedazzle, I called Shoedazzle they told me there was no (Drive) in the address that's why it was returned but the address was all correct. So I told them you guys had my email and phone number why didn't call if there was an issue. They told me " sorry I am not sure why they didn't" so I told them could you please ship it back to me and she told me to our policy is that we can't ship the item back because it is gone to our warehouse we have no control which made no sense to me at all. Eventually they told me we can refund the money back I said okay but that is very ridiculous for not sending it back to me which wasn't even my fault it was Shoedazzle's mistake. Then in Mid August they only refunded back half of my money. I called again why money wasn't sent it full they said " we will send you another portion here is the reference number and will take 5-7 business days for the refund so I waited 2 weeks I didn't receive my money. So I called again they said " sorry I don't know who told you but we don't see any refunds on the system, we will give you a store credit instead". I was very disappointed they lied to me twice and I am their VIP customer for awhile. I will never order from them again they are all liars and just want to take people's money.

This is the second time I purchased shoes from this company. On both occasions their product came to me in the worst possible condition ever. The shoe was scratched up. It had crystals on the front of the shoe. The crystals were broken. I tried contacting shoedazzle by phone and was on hold for 13 minutes the first time. The second time I was on hold for 25 minutes. On both occasions I never spoke with a representative, as no one ever came to the phone. I contacted the business by email and no response. I only wanted to exchange the item. I guess I will have to return it and not deal with shoedazzle ever again.

I am extremely dissatisfied with the customer service from Shoedazzle. I have been ordering shoes from this company for 2 years and the first time I have to contact the company for actual assistance, I got nothing. I ordered shoes from them over the holiday and after clicking purchase, I noticed I forgot to update my shipping address. ( my mistake, no dispute) But upon, noticing this, I was unable to correct my order on their website and the soonest I could talk to a representative was today at 7am PT, at which time I called them exactly. After being on hold for some time, the representive who answered stated the order has been "processed" and there was nothing she could do. Her solution to me was to make sure my change of address at the post office was working and that I could call back if I did not get my order and they could file a lost or stolen claim with the post office...Seriously, how can you not be able to correct/cancel my order or at least offer me a way to do so myself. Your reply is basically, "I hope you get your shoes eventually". So do I as I paid for them! If if do not get my order in 2 weeks, I will be filing a complaint with my credit card company and every customer service review that I can find on the internet will be informed of the type of "customer service" they can expect from Shoedazzle. NONE!

Shoedazzle has the worst customer service i have ever experienced. I made 2 orders a friday night however one was made in error i emailed them trying to cancel the order and they never responded. I called the monday and was on hold for 45 mins then to be told that my order could not be cancelled although the order was not yet shipped. I am furious. I will never order anything from them again. They clearly do not value there customers and do not have high customer service standards. NEVER AGAIN.

When I discovered shoedazzle, I fell in love! But the shoes I bought were a size too small for some reason. I checked, they were final sale, meaning I could not return them! I pleaded with them via email and they finally accepted me to return them. Free shipping. Then they requested I pay for shipping back to me! No problem, I agreed to pay. Then they email me saying my credit card in file was rejected. :S I had money on my card! I called them, I waited for an hour and a half to speak with a representative. I finally did, she said my address in file was incorrect. I gave her 2 other different credit cards and she said all three were wrong!

What are the chances of 3 different bank cards having incorrect address? I also just used my card that same day to shop online! She hurried me off the phone saying I should sort it out with my bank.

About a week ago, they said my card was processed and only one of the shoes have been shipped :O I am waiting, 2 weeks, I am yet to receive them.

I made my initial order at shoedazzle on October 5th, its November 13th, I still haven't gotten what I wanted.

I am going elsewhere!

I was a first time purchaser, ordered a pair of shoe boots. Received them, tried them on and they did not fit my foot. I called to explain that I didn't need a different size, the arch was too uncomfortable for my foot. The representative was very hesitant and was not trying to accommodate me as a customer. Finally we agreed that I would exchange them for a different shoe boot. I chose a different item, the representative was supposed to email me a return shipping slip. He never did. Service is horrible! Getting a human being/person on the phone took 20 minutes! STAY AWAY! I still have the shoe boots. Never worn. About to put them on ebay.

I made 3 purchases from shoedazzle — 2 pairs of shoes and a lingere set — and was ok with the products. The lingere fit horribly and was really cheap, and the shoes were decent looking but nothing to go crazy over, plus they fit a little too tight and seemed to be made out of cheap material. I wasn't too happy with them but I was content to give them another shot at some point in the future. I sent in the return, only to discover that you need to pay a restocking fee for each item and each item needs to be shipped seperately! This is crazy! I got completely screwed on restocking/shipping fees for nothing. The shady policies behind this company alone make me never want to order from them ever again. I'm going to cancel my membership immediately. Not worth it!

This is really unfair to me. I am sure you all are aware of my situation, my name is Tracey and Jonathan was disgusting to me. He told me that i was tying up the line and at some point I must give up. I am very un happy with the way i was treated. No one wanted to help me. He even said that his company did no wrong. This is not professional behavior at all!

I never received an e-mail stating to give a different card. I assumed the card i gave was okay because my friend used the same card company and she received her order. I was told by Jaffrey/Jesse if i gave a different card/ a card that was issued from the USA they would ship my order out. I left work to put funds on that usa issued card, called back and was told that every item that i was confirmed on my order is out of stock. This is unacceptable!

Jonathan is rude, mean and very very unprofessional! He did not want to help me in anyway. He just wanted me to stop tying up the line and give up. All i wanted was to be able to get my order or to be able to pick 8 different items for the price of what i paid for the order that was canceled without my knowledge. Jonathan even went as far as to "speak to a manager" to get authorization to disconnect the call. I was not rude to him in anyway. He raised his voice at me and was very demanding.

Because of this I will not purchase another item from this company because of how i was treated.

Not exactly up front about final sales - I am now stuck with four pairs of shoes that I can't wear. The FINAL SALE info was in very very teeny tiny print. Thank Kim! Cancellng my membership now.

Well, I am a shoe girl and love shoes to death. Having said that, I can tell when a shoe is a piece of crap!

Shoedazzle's shoes don't have any padding on the inside. They look great from the outside but feel like a piece of joke on the inside. Especially if you buy high heels from them, you will cry yourself to sleep after an event! You cannot even wear the shoes for 3 hours without feeling some pain on your pinky toes. If you are looking for a quality site to compare shoedazzle with, Ideeli is the "IT" place. I have bought 4 pairs of shoes so far and they are extremely confortable! When I say confortable, I mean to the extent of touching the inside of the shoe without putting it on and you can feel the soft padding!

I don't know why Kim and her team don't spend a little bit more money on some quality material to give the shoe some little class and confortability factor. I actually wrote them a letter and asked them to stop being cheap! Not sure if they will change or not. Honestly, there is nothing about those shoes for them to sell it at $39. They should just keep the site at $9.99 and I won't complain abit about the shoes they offer!

Some of the shoes that they marketted as "shoedazzle", I've seen the same shoes (exact shoes) by Michael Antonio!

On the other hand, I must commend their customer service. They ship the items on a timely manner and process returns ASAP.

Bottom line, If you love shoes, love glam and want to keep one shoe for a whole event without feeling like a piece of hurting mama.. then stay away from shoedazzle until they improve their shoe quality. Again, STAY AWAY FROM SHOEDAZZLE!

Shoedazzle advertises exclusive new designs picked for you by a stylist every month. Nothing new or exclusive about these cheep designs!

As i've discovered shoedazzle does not design any of these shoes, they are mostly these cheep qupid, bumper, wild diva, or soda shoes you can by at websites that advertise cheep club clothes, and shoedazzle replaces the desiners name with there own.

Shoedazzle sells there shoes for $39.95 every pair, it turns out none of these shoes are real leather or real suede, they are actually only worth about $25.00!

Check out google for qupid shoes and you'll find the magority of "shoedazzle shoes" for a much more affordable price, what they are actually worth!

Stick a celeb name behind anything and they try to double the value.

Do not get douped lady's, please!

They were never clear about the whole monthly thing. You would think that after you sign up they'd send you an email in regards to the monthly fee only, but that's how they get you. My boyfriend and I gave them hell for charging us when I had no idea. I ordered once from the site in January and never signed on again because I'm not much of a shoe fanatic, but they continued to charge me for the month of February and March. When I called and asked why if I never received any kind of notice or bought anything, the rep said that it was stated in my order confirmation on the bottom. I got so pissed off and told her that this website is a complete scam by practically hiding it from people. And if it's something EVERYONE knew about why did they decide to take the monthly membership fee off? Because people complained the same way I did. It was completely unfair. Nevertheless I got refunded for the month of March and not February, but was given 2 credits. I don't care for it though, the site can go to hell.

I bought a pair of shoes, unaware of the monthly charge, and they were cute enough. But they completely fell apart less than an hour into wearing them! THEY FELL APART! No joke! The stiching came undone and the entire front part of the shoe fell off! So I was left shoeless! Scam and cheap cheap cheap! I could buy a cheaper better quality and just as cute shoe at target! plus my "show room" none of the shoes even match my requirements. I'm 6'2" so I wear a lot of flats and I requested to look mostly at flats and lower heel heights but all I got were 5+ inchers!

It's a fraud. The $39.95 monthly charge is a big deal. But they hardly mention it if at all when you sign up. That should be bold on the home page, not hidden! Not to mention it took over two weeks to get the shoes. They were so small I couldn't get my foot in them. I returned them the day I got them on Dec. 13! It's now Jan. 17. Still no refund! Just called them and they said they thought I wanted store credit! I clearly stated I wanted a refund on the form. I even called them the same day to ensure I was getting refunded and not store credit! On top of that I cancelled my account the day I received the shoes. Why would I want store credit if I cancelled my account?! I asked if they were ever going to notify me of my store credit. They had no answer! Because it's a scam! They were going to keep my money and never contact me. Save yourself the trouble and avoid this site! Awful experience and I feel totally ripped off! I also want to mention that shoedazzle has removed my negative comments twice now on two separate sites. Both of those sites say nothing but "stellar" reviews for shoedazzle! Clearly shoedazzle has control over removing negative comments. I guess you have to when you're running a scam!

The shoes are not good quality. I can find a cute pair of Nine West or another reputable company on sale for the same price or less. A lot of the shoes just look gaudy to me. I also think it makes absolutely no sense to set it up as a subscription site. If people like your product so much, they will return and purchase from you. There is no need to automatically deduct $39.95 from their account. I think this a method to just prey on people who have a lot going on a forget to forego the month. It is a company set up by a Kardashian so of course the only goal would be to make money at the expense of having a conscionable company.

Hate hate! Crooks! They of course have the fine print where you are charged a $40 membership fee monthly and surely don't send you a reminder to unsubscribe before they charge tou for the new month. So now you're stuck with this $40 store credit you have to use on this $#*! Ed up website. Do not recommend!

Not a fan of this site at all. They did not state anywhere that they would be charging my account a "monthly membership fee" of $39.95 after I ordered my first pair of shoes. It's amazing the way they draw you in with all these promises. So I ordered some shoes at 9pm, and once I got the email that they signed me up to have a monthly fee billed, I sent an email asking them to cancel my order and cancel my account. I didn't get anything back so I called in this morning. The representative named Joann said that the shoes were "too far in the process" for her to cancel which is complete bull$#*!, they were not even shipped out yet! She told me this. She said that I could easily return the shoes once I received them WITH a $5.95 restocking fee. On top of this, if the item is sold out by the time I receive it, they won't take it back or be able to give me a refund! She said the only time they can cancel an order is 15 - 20 minutes after it has been placed. So if someone places an order at 9 or 10 at night or any other time they close, there is zero way they are able to cancel the order? Joann said yes, this is the case and she "apologizes for any inconvenience." I knew a site like this was too good to be true and they just hassle and sneak around their customers with hidden fees. I see a BBB case coming already.

The shoes really are just overpriced. Don't get me wrong, it's a good idea... For those selling the shoes. Example: the becca was in my showroom and I thought that it was really cute. Then I did some research. Turns out that the shoes I would get from shoedazzle for $39.95 were only $24.99 from shi by journeys. Rip off don't do it.

This is the biggest scam yet, it is not about selling you the 5 imported sweat shoppe items, but charging your card 39.99 a month for nothing really Kim Kadashian is such a predator, and looks like a repetile. She dicided to do this instead of selling phone cards and bank cards..she needs your money for all her high end clothes and plastic surgery, , , I guess whom ever buys from shoedazzle will pay for her plastic wedding, all sales on final, , DO NOT BUY FROM SHOEDAZZLE IT IS GARBAGE.