Shaw Communications
reviews and complaints

Yet further to my previous complaints...Just a short while ago found the Hitron modem that can be purchased from Amazon for SHAW. Not sure how that works but it is nevertheless available to buy and I believe it is around a hundred dollars more or less. AND look up the speed it can deliver - never mind 300 Mbps for it is over 900 Mbps! It seems too that SHAW Cable can by some means change the title of your channel listing from their end and do NOT have to come into your home. Modern technology at it's finest?!

Around the beginning of september 2019 I called to set up a shaw account and make an appointment for installation. Sept 06 was the first visit. It was raining a bit and the tech didnt seem to happy about the installation. After a bit I was asked for a letter from the landlord which I thought was strange because ive done upwards of 1000 installs in the past for starchoice and bell and never once was I asked to get a letter... But it is what it is so I got the letter and rescheduled. The next visit was sept 12... I get a call from the tech saying he is almost here but has to stop at canadian tire... An hour later I get a call saying canadian tire didnt have the connectors he needs so he cant do the job but he promised he would drive to orrilia that afternoon for the connectors and be here first thing in the morning (sept 13) around 11 I text him and he said he had to wait around orillia for the parts and was on his way... 12:30 I text and received no answer so I called shaw... They said they would call back so I waited... 4:30 or so I called again... They said they would call... 7:30 I called again and they ended up putting my complaint through and credited me a month service for my troubles and we rescheduled for sept 17th,... On the 16th I open my restaurant and the deputy fire chief shows up wanting to inspect my residence... My residence is in the basement of my restaurant... He said a satalite installer had called the town administrator to report a possible unsafe residence... I originally was inspected by the town bylaw, health inspector and fire department in may when I opened the restaurant... What the tech was going off was a comment I made that during the install he would have to keep the door closed for legal reasons as they were doing property inspections... The reasons which I didnt state were from the health inspector because the room is off my restaurant storrage so the door was to be kept closed as much as possible and locked when not in use... The tech obviously didnt know that part so his call was for retribution because I lodged a justified complaint... Now the deputy fire chief looked and left with no issues but if it would have been as the shaw tech thought my restaurant could have been shut down and I would have been forced to move potentially costing me thousands. I called shaw and lodged another complaint... On the 17th I get a text from the tech something about his knee and has a needle in it being drained but promised he would be there first thing the next day... The next day no calls nothing so I called to complain to shaw they rescheduled for sept 21 and someone was supposed to follow up on my newest complaint about his call to get the fire dept here no one called... I got no call no one showed so I called shaw at 4:30 to complain... Seems the tech deleted my order saying he had no line of sight for the install... That is a lie... He only showed up on the first visit... Skipped 6 others with no mention of this... And I know for a fact there is a line of sight... Shaw now had reschedualed and made a new account... But are stonewalling me and wouldnt even give me a contact number for the head office or anyone else I would complain to... This is bordering on illegal... Is definately in the realm of a law suit... I just want them to make things right... This has affected my sleep, my buisness, stress level (i'm already on medication for high blood pressure) and not to mention the hours I have had to sit and wait for 7 skipped visits...

I'm a new customer & not satisfied with the service. Phoned Shaw a number of times with a concern & left my info so they could call me back. I waited & waited but, no return call ever. Yesterday I decided to wait on the line after a lengthy time to discuss about not having tv service a number of times in the last couple of months. The rep. was no help, giving me excuses & I wasn't always able to understand him. Also, when I discussed the basic channels, he said that he had to transfer me but, there would be no wait time but, there was .So I asked if there was a special or a trial period that could be offered to me ...he said no we don't have anything like that, only 10 channels for $22.00 our regular price. He was not at all helpful & didn't try to accommodate me in any way. Again I was not always able to understand him. I said that I was possibly going to tv channels but, only wifi. It seemed that it didn't matter to him as there was a response of the 10 channels...again. Does anyone not care at Shaw? I am a dissatisfied customer & it seems that I'm basically told to suck it up! I said that I don't know what channels that I would like as I don't have any idea what is on them.!I am asking for a response & some suggestions. You must have some offers /specials for your customers. In the past when I was a customer I never ran into any of these problems & was satisfied with the service & the channels. I hope to hear from someone in the near future!

I have been on hold all day, I called th number on my bill, went to the internet (kept phone on hold) it too hours to get a person, the agent came on (3 different ones_) in the end the only plan (said bluntly) is the most expensive one. Tech would not answer why I get 300+ on plugged in computer but other sites say 145. Laptop is 50 dload... Only person can give me a price is loyalty, whom I have been on line with all day. Then I call complaints numbers both closed at 5 pm computer says 10 pm all the time I hear:
"please stay on the line for any disconnects" & "chat live or upgrades, faster service" - bull you bought us out of our cable company and now treat people like [censored]... Who except and older person would sit on the dam phone all day trying to get a price they can afford.
The most unfriendly company I have come across, hell even the gov't can do better. I have a copy of the last chat, lost the one that started at 13:01 this started right after I lost the other. It is now 20: 29 my copy of chat would not down load

Shaw provided internet services for me in Kelowna BC in 2018. After I cancelled the service about September 2018 and returned their equipment to their office in Kelowna, they began to harass me regularly for payment for the equipment. I made several trips to their office and requested a manager call me several times. Management never called me and the service clerk could not help nor could they find the equipment in their system at first. Eventually, they found one of the equipment but not the remaining. They sent my account to collections. I would like them to cancel the action, and the charges on my account, and remimburse me for the harassment, collections, and other troubles.

(Summary: They could no longer provide me service and charged me cancellations fees.)
I moved 4 minutes out of town. When i called shaw to change my service address, i was informed that it wasn't lucrative enough to provide service to that address. Then they said that I broke the contract by choosing to move to a house that they don't service and they charged me a cancellation fee for my remaining months.

You have the option to get a call back from Shaw instead of waiting on hold for the 35-45 minute wait, then your call comes in when you are the next customer to be attended to, saving you a lot of time on hold. This however does not work when the call back has you on hold for 2 hours. Plus the 45 minutes that it took for the call back. Absolutely the worst company alongside Bell for billing, overcharging, and customer care.

It took 1 1/2 hours and 3 representatives to change an address. Still not changed as I had to hang up while being placed in hold for the 6th time.
1st phone call: advised that my husband had to put my name on the account. Called husband and he called Shaw. Done
2nd call: changed address affective July 25. Done! Was told to plug everything in and good to go. I thought...hmmm way too easy.
Shaw called back 10 min. later: Sorry, but you don't have fibre optics at new address, need to connect you to a different department. On hold...rep comes on "This is Justin, the person you call when you have trouble with fibre optics and I can't make apt. to bring you a modem for coaxial cable at your new home until you change your address. Let me connect you" on hold!
3rd Rep. : "Let's change your address and verify your account. Your name is not on the account!" WHAT? Call husband again and place my cell phone to my landline and now my name is on the account for a 2nd time. Placed on hold and waited 15 min., but had to hang up! All this to change an address!
Will try again tomorrow morning! Let's hope my name is still on the account!
Louise Stuart
[protected]

I have been a customer for many, many years. Last year I was presented with an offer by a service tech for phone service when he installed the internet modem after a move. His claims were not accurate, neither to the price nor the terms. I quickly discovered that the terms were not as offered so I cancelled the service almost immediately. When I cancelled I asked them to pick up the phone modem. They scheduled a pickup twice but though I waited each day, all day they did not show. Rather inconvenient having to hang out all day and noone shows. Since the installation they continue to bill me though I cancelled for the lack of honest disclosure. They insist that they give me a credit which has not satisfied the accruing charges, now in arrears. I originally signed for a two year service contract which ended June 2019. I have paid a fixed sum for one year and an increased fixed sum for the second year. I have insisted repeatedly that I will consider another contract for the internet when and if they remove all charges related to the phone service I cancelled. I am generally homebound because of a severe back disability. My world is very much dependent on the internet so I do fear that shaw.ca will continue to ignore my assertion of fraud and just continue to ignore the facts in this matter. I don't use a phone but I am always available at [protected]@gmail.com. Thank you for your attention to this matter. A word from you may resolve this impasse.

On Sunday May 26, 2019 I called Shaw customer service for technical support. i was advised the wait would be 30-45 minutes and provided with the option to give my phone number and be called back when i was next in line in queue.

I received a call back some time later, the automated attendant advised i was next in line. I was on hold - per my telephone's time - over an hour and finally hung up.

unacceptably poor custome service.

I called Shaw a few weeks ago to tell them that my TV, phone, internet were not working. I had lost the basic TV a couple months before. I tried to tighten up all the connections and then lost the phone and internet as well.
I had a 4.5 hr service phone call that fixed first the internet and TV, then a second technician for the phone.
Second phone technician finally got the phone working. Thanked.

It didn't work for more than 15 minutes and I was back to all working except for TV...again.

The technician scheduled had a home call for a couple days away and I asked for a different day as I had a dentist appointment. He told me they wouldn't arrive until 5 pm, so OK.

The day the home call was to happen, I was home by 5pm and no one came, then I noticed a message that he had come and left at 2 pm. I phone the call display number, explained the situation and requested a call back to reschedule.
Never heard back.
I haven't had a spare 4.5 hours since that time.
But here we go again.
I want TV back as I pay for that. I also pay for two outlets when I only have one TV.
Balls in your court now.

Sorry Rudy, but I'm not too sure what you mean by the phone being a fraud. I do see that the home phone was used, so I wouldn't be able to credit the entire cost of the phone for you.

I do see notes on the account from the technicians that mention when they attempted to pick up the modem that no one was home. Our technicians would need access to the unit in order to pick up the equipment.

I wouldn't be able to bring the balance to $0 for you. I would apply another credit to the account of $40 to cover the cost of the home phone from when it was originally meant to be picked up in November. ^Dan
8:15 AM

posted from up top.
I want to cancel the phone service. I was told it would be 15@month, no long distance charges in Canada and no mention of a promo and a future commitment for a year at a much higher rate. Please cancel & pickup modem. 236.353.0015 a/c [protected] email: [protected]@gmail.com
29th of October 2018
11:39 AM

I understand Rudi. I see that the appointment to have the phone services cancelled was set up on October 30th. A technician attempted to pick up the modem on November 6th, but no one was home at the time the technician arrived. The phone was finally removed on March 2nd. A credit has already been applied to the account for $60 to cover the cost of the home phone services from November 6th to December 6th, December 6th to January 6th, and February 6th to March 16th. I can apply another credit of $40 to cover the cost of the services from October 30th to November 6th, and January 6th to February 6th. ^Dan
11:48 AM

the tech didn't show. read what I wrote in the past instead of making the same claim about the tech over and over.
11:52 AM

I do see notes from the technician stating that they arrived and no one was home. If the technician didn't arrive, we could definitely rearrange an appointment for you. ^Dan
11:54 AM

well your tech is a liar. I am disabled. I go nowhere but the sore once a month. I knew the day and hour he was supposed to show. I WAS HOME. You keep rehashing your excuses for free money and a 20 dollar mode when my internet bill exceeds my heating bill. Get real. Don't message me back. Have a supervisor contact me, by e-mail. I want a better record of this.
11:59 AM

Sorry Rudi, but we wouldn't be able to apply any higher of a credit. If you'd like, I can apply the $40 credit bringing the total credit for the home phone services to $100 for the 5 months. ^Dan
12:00 PM

I want a supervisor. I charge 50 dollars an hour when I am defrauded and now it looks that you have no respect for the truth and refuse to offer a remedy. Now I'll have to spend hours looking at the act and filing a lawsuit. I hope you enjoy working - for the moment. Do not reply. Only a supervisor is acceptable at this stage.
12:04 PM

I'm sorry you feel that way Rudi. I have offered to add a credit to the account of $40 to cover the other costs for the home phone. If you'd like, I can apply the credit to the account for you. ^Dan
12:32 PM

You are really something. I owe 95.09, . That's it. Were you not a monopoly you would not have my business. Because you are you have an obligation to provide that service with rules within the act that gave you license. For being lied to alone you should cancel the debt YOU accrued to my account over and above the cost of the internet. Two years (and I have had Shaw since it came to be) payments should in itself be an incentive to please the client. Where do you people go to school? Bill collector school - get every penny you can or you get a penalty on your efficiency report. Leave it be 'Dan'. In fact I am warning you that if you text me again I will view that as harassment. It already has been. $95.09 when the bill for the phone is zeroed out.

For the past week we keep on getting dropped internet, losing service for a minute at a time but losing the work I am doing- a few rimes per day. Tv cable keeps on going to a blurry picture and back every few minutes. Have restarted the cable and modem. Please see a very brief example attached..

We had terrific service until this past week or more but very unhappy at this time. Will change provider if this does not get resolved

Lynn Brewin

[protected]

Worst customer service I experienced in my life. Zero tolerance to people's life situations. I had a contract with them for internet in Calgary, then I lost my job and got offered another in the location where they don't provide service, instead of understanding my situation and helping, they charged me $330 cancellation fees, because THEY CANNOT PROVIDE SERVICE in my current location. Here are REAL THIEFS! Don't ever use their service! By the way, Shaw is sharing your line with the whole neighborhood, so you never really get what you pay for. I hope your reputation worth the 300 dollars.

Shaw internet services interrupted for maintenance is somewhat understandable.in order to provide this kind of service, you can maintenance is required. But why do them when a major worldwide game release is happening?! I just don't understand. Or do them at 3 am when most are asleep. They obviously don't understand their customer base at all. This is incredibly frustrating especially when I have friends (on other ISPs) who are waiting for me to join them.

On january 3, 2019 received ebill pertaining to disconnection warning!

Total current charges 394.84

Changa forma
Your account [protected]
Total current charges: $394.84

"how to contact us:
Visit us at shaw. ca/contact-us

"our records as of jan 3, 2019 indicate that your account is past due and may have been temporarily suspended. it is now scheduled to be fully disconnected in 16 days due to the outstanding past-due balance." accounts disconnected for non-payment are subject to a $39.95 reconnection fee. please pay now by visiting
My shaw
On shaw. ca or downloading

Shaw Direct Satellite will let you add services online but requires you to phone them to disconnect or drop any services. This applies to changes as insignificant as dropping or switching one channel for another. This is problem because they do NOT answer their customer service calls. Wait times are so long that unless you are unemployed and have unlimited calling minutes, you cannot out-wait them.

I have tried to reduce services twice previously this year and had to give up after well over 1 hour on hold each time. Today I called, the system indicated there was an estimated wait time of 5 to 15 minutes as a result of 36 calls in advance of me. The system provided an option to be called back in 5 to 15 minutes when it was my time. I chose this option and received a return call within 5 minutes. The automated service indicated I was now first in line. (Suggesting 35 calls were processed in 5 minutes). I have now been on hold waiting over 1 hour for presumably the 1 call in advance of me. As a test, on a different phone, I called and selected the option of "not a current customer/interested in signing up". Amazing, my call went through immediately. What an amazingly slimey business. I will be cancelling all services (by mail), lodging a complaint with the Alberta Better Business Bureau and transferring to SaskTel cable. It appears Shaw does everything it can to to make it as difficult as possible for customers to cancel monthly services. This is a dishonest, unacceptable business process.

I have just moved from having beyond excellent high tech and very enjoyable tv watching time with bell fibe.
Now unfortunately I am stuck with quite a serious down grade to my only option of availability where I moved to in that being shaw satellite.
The list of comparisons from what I have had to what I am now stuck with are, i'll say, fairly lengthy, in an effort of pure modesty as far as this chat board is concerned..
(like... Having the newest samsung galaxy, with alllll the bells n whistles... Down to a tragic disgusting flip phone... Is pretty much what i'm dealing with now)
Sooo...
Is there annnnnyyyyy idea of getting... Even a bit... Teeny... Tiny... Bit... Closer to the finest efforts i've ever experienced as far as tv watching goes...?
Please,?
Can someone save me from some of this misery...?
At the very least...
I have the exact same channel lineup, I am still in the exact same town... And yet allllllllll the newest episodes of some of my favorite shows I still am not able to see through my (tragic) shaw satelitte services.
'course, bell has them though.
Really?!?