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Sharp / Faulty

1 New Jersey, United States

Where do I begin? One day this rarely used tv turned on with a black screen that had sound, 5 minutes later that also disappeared and it died. Sharp said it had to go to a repair store an hour away who tried various things to fix it and new issues arose so they told us they would recommend to Sharp we received a replacement tv. Many hours on hold later we were told we were approved for a replacement but they need credit card info (why?!) and they had literally no timeline for a new tv. So far this has been going on 2 months and I have no idea when the ordeal will be over. Customer service is ridiculous and wait times are long. Oh and the new tv will be a refurbished set that only has 90 days warranty, from looking at their fbk and other online sources this is a huge trend both in terms of service and the tv itself. Never buy a Sharp item!

Jul 31, 2015

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