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Seventh Avenue
Seventh Avenue Customer Service Phone, Email, Contacts

Seventh Avenue
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www.seventhavenue.com
www.seventhavenue.com

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1.7 42 Reviews

How responsive is Seventh Avenue's customer service?

7 Resolved
34 Unresolved
Poor 🫤
Seventh Avenue is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Seventh Avenue has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Seventh Avenue reviews and complaints 42

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Newest Seventh Avenue reviews and complaints

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2:46 pm EDT
Resolved
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Seventh Avenue Do not purchase from them

I ordered several items from Seventh Avenue. None of them arrived damaged, but one of the big items that cost $40 to ship cracked AFTER we put it together. So in order to get a refund of $250, we'd have to pay another $40 or more to ship it back - out of pocket. Plus we'd have to take it all apart after taking two hours to put it together in the first place. Another item we purchased also did not go together well at all. We also paid an additional #40 for shipping for that item. We will not be purchasing anymore items from Seventh Avenue.

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2:36 am EDT
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Seventh Avenue Terrible service

In January of 2006 I ordered a pot &pan set from them. Once the set had arrived I only used them for a week when one of the lids exploded on the pan that I was boiling water in. I called and reported it and told the company that if they wanted me to pay for this set that I wanted the lid replace. I was informed by the company that they would send me out a replacement set asap. I never received the set that they claimed to have mailed me. I was checking my CR and found out that they did a charge-off for the set. If the lid had been replaced like they said they would the account would have been paid.

This is what I told them when they called and reminded me to pay my account. I would ask them when they were going to replace the part that exploded when I was cooking and they claimed that they shipped out a new set to me that I never received. The company could not provide proof of anyone in my household signing for any delivery from them with the replacement.

Read full review of Seventh Avenue and 13 comments
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Lowell Smith
Roscoe, US
Mar 18, 2023 11:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

need the assembly instructions for this item!. PLEASE READ. We received the item and there was no assembly instructions in the box.

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Angel Alicea
Bronx, New York, US
Mar 11, 2023 6:29 pm EST

I ordered 2 Barbados Caravello lamps for $219.89. The order number is [protected]. I received a message that I had to make a down payment. On 3/3/2023 I made a down payment of $50.00. Did you receive it and when will I receive the lamps. Thank you.

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Greg1234Ga
Greenville Ohio 45331, US
Feb 05, 2023 10:17 pm EST

I have ordered things from Senenth avenue before and it all jihnk I ahould have learned my lesson , I can ne rached at greg12351@outlook.com or olease call [protected]

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susan hopper
, US
Feb 12, 2019 5:36 am EST

The screws that hold it together are too short. Cant tighten enough to make it stable. It will be easy to turn over. One bump into it and the screw's could come out and it will collapse.

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S. Wallace
, US
Jan 05, 2019 7:47 am EST

Someone stole my identity and tried to order a Smart TV. THANK GOD IT WAS NEVER SHIPPED! I'm having a hell of a time getting thru to the Fraud Dept. Seventh Avenue should be ashamed of themselves for not verifying anything about me.

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Roshaunda
, US
Mar 15, 2017 12:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a few items for christmas. One doll head, a baby doll, and a tablet. The items are cheap. The doll leg was broken when we took her out of the box. The doll head would not stand up. My daughter had to hold the head with her legs to comb the doll head. You are suppose to be able to sit it on a table. The tablet was cheap. It fell off my daughters bed and it stop turning on. No cracked sceen or anything. This place sucks!

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gary654321
, US
Jun 04, 2016 8:00 am EDT

Someone ordered laptops to a different address and name and was allowed to open a credit card under my name. I do not believe a Company would allow a credit card to be issued to someone ordering laptops to a different name and address as a new customer. They must be idiots at that Company to allow this!

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Amy Amy Lynn
Liverpool, US
Dec 10, 2014 6:23 am EST

This company has poor service and false advertising! They send people catalogs saying they are pre approved and then after you place an order they want 50 percent of the money upfront! What kind of crap is that! They did it to me and I called them to check on my order and that's when they told me they wanted half of my money upfront! B'S THEY didn't have the decency to contact me in any way to tell me that! Especially last minute before Xmas! They are way over priced and sell mostly junk to be pulling three B'S that they do!

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uniquenique2002
Holiday, US
Jun 05, 2014 11:00 am EDT

I have never in all my life dealt with such an unprofessional company.I payed off my account and tried ordering something else...you have to wait for the credit dept to approve it by that time the watch had sold out . I've worked in Customer Service for years we have always taken an item out of inventory when the order is placed. So I called several times trying to order the same item in a different color, , , to make a long story short they had me on hold for nearly an hour.So when someone picked up they would say that's an advance customer service issue let me transfer you.I've worked for big companies HSN, Macy's...Im trying to rebuild credit so that's why I'm dealing with them, but no matter how big or small the company is you should always treat your customers with respect.Its also weird they don't report when you make your payments on time..but someone commented they reported them to the credit agency's when they were late.

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Kristen Hurley
Locust Grove, US
Sep 19, 2011 7:48 pm EDT

I have tried calling 7th avenue and get the same message all lines have excess volume calls call back at a later date then they hang up on me.
I ordered 2 pair of slippers in Aug. 2011 a comfronter and a slow cooker. The first part was 1 pair of slipper and the slow cooker with out the
cook book. The second shipment was the comfronter and thats all. I have not receivied the 2nd pair of slippers even tho in the fist shipping
order it stated that there were both in there. the frog slippers were not there. kristen hurley

Frequently asked questions (FAQ) about Seventh Avenue
How can I reach Seventh Avenue?

Contact Seventh Avenue at +1 800 218 3945 for top-notch service. Dial their trusted number to experience reliable assistance and connect with their exceptional products.

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+1 (800) 218-3945

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www.seventhavenue.com

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