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Santander Consumer USA - Dallas, TX / fees!

1 1010 W. Mockingbird LaneDallas, TX, United States Review updated:
Contact information:
Phone: 1-888-222-4227

Recently santander consumer usa took over mine and many other car loans from citifinancial auto. I always made my payments online when I was with citifinancial. The payments were through western union and there was no charge to make these payments. So I went to santander consumer's web site to make my most recent payment online but to my suprise and shock, they want to charge a fee of $10.95 to use the same service!! They use western union just as citifinancial did! Citifinancial didn't charge me a fee if I made my payment over the phone. Santander again will charge me $10.95 if I chose to use that service as well! I was told that if I do an autodraft, it would be free. But I don't care to do it that way. So now the only way I can make my payment without paying a $10.95 fee is to write a check, put it in an envelope, put a stamp on it and drop it off at the post office.

Ma
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Comments

  • To
      9th of Oct, 2010
    0 Votes

    Any company using Western Union to process payments has to pay Western Union themselves for the service. Santander probably is trying to recoup this cost...although 10.95 seems a bit steep to me. Most conpanies care enough about their customers to provde these services as a convenience for their customers...Santander obviously does not. Id ask them to waive the fees as a convenience or I would refinance/pay the loam off. A company should be more dedicated to their customers.

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