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Samsung Washing Machine / non attendance by samsung company rep

1 India Review updated:

It is to submit that I had purchased samsung washing machine model no 9201 eg/xtl sr no wo925zcqa01900d wt 7.2 kg on last diwali. It has not been long the connecting wire has completely got burn on 01 sep 2009. The dealer vaid electronics, batala have been approach on numerous occasion but to no awail the poor response on part of dealer has not only put the name of company at stake but trust of customer in doubt. It is requested that company to send its rep at the earliest for repairs at following address.
Sh. Hari dev pathak
112/3 dharampura colony
Near water tank
Batala distt gurdaspur
Contact no [protected]
Mobile [protected]

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  • An
      13th of Dec, 2009
    0 Votes

    I have purcsased a washing machine Samsung Karishma in the year 2005 model no. WS 7500A31G/XTL S No. 0007590T800758. The machine is semi-automatic, single drum and top loading one. Unfotunately during an accident the to portion i.e the regulators as well as a portion of the inside got burnt and melted while rest of the body as well as the motor is ok. I want to replace the machine with a new one and willing to pay the difference amount instead getting it repaired.

    I have alreadyfiled a complaint which is registered with your BP on 2nd November 2009 at 18.35 hrs. Complaint No. is 8412401153.

    It is regretted to inform you that till date I have no response from any of your end, neither any service engineer has visited to attend the complaint.I once again request you to kindly arrange to attend the complaint and repale the machine at the earliest with a suitable one.
    with thanks,
    Bishnu Prasad Nayak,
    Street No.24A, Qrs. No. 8A, Chittaranjan, Burdwan Dist(West Bengal), Ph.No.0341-2528325 Mob. No. 09434391232
    e-mail: bishnu_prasad67@yahoo.com

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