Samsung / very disappointed
i am addressing Samsung because they have failed in providing support for this matter. I bought my samsung galaxy grand duos 5 months back in the country for my son's birthday and, as far as I know, it has a 1 year warranty + accidental coverage which has been already charged on to me at the time of buying this product without our concerns we pay for insurance as well as for the warranty . I went to an authorized support center in saddar after the phone screen got damage in an accident during prayer i took the phone to greent tech support centre where i wrote a long page incident story that how this happened where this incident took place and etc and i must informed you the green tech samsung staff is very rude they even dont know how behave in front of a customer ...well finally they admitted my cell phone taking all the documents i have of my product from me i submitted the phone on 21st april 2015 ...i waited to long to get any message or call from them when ever i call Green tech they never pick up their phones God knows what kind of service samsung is providing us in of paying so much to the company ..Well after a loooong wait must be around 12 to 15 days later i got a call from the insurance company start asking about the phone details where as my all the document where with them now you tell me how would you remember the shop the name and the date and amount of purchase when your all of your documents are with them ...i told them the entire story that how my phone screen got brooked and all they said you will receive your phone some on 20th may 2015 i received a message of collecting my mobile from the green tech i went there to collect my phone i waited long time there while they were looking for my phone finally they gave me my phone but without repairing it under my insurance plan and wow now my camera is not even working when i asked the reason they said did you told us to check the phone before giving us for the insurance claim its all your fault and when i asked the reason of not calming it they said call samsung helpline and then i called the helpline the guy told me to call green tech or write to samsung woow . One we pay to much for items like samsung second when it comes to claim for money they put things on your shoulder great
The attention was awful and dissapointing, and the worst of it all is that they didn't provide any solution to my problem, which is well known by the company.
Why does the end-user have to pay for the lack of coverage I bought it legally in my country of residence, I have the invoice to prove the warranty is still valid and yet it seems like, by the way I was tretaed, that my phone wasn't made by Samsung, they just didn't care at all.
It shouldn't matter where the phone was bought, it's still a Samsung no matter where you are.
I've been a loyal customer of samsung products and I expected a lot more from the company, i'm really disappointed and i will write on blogs and pages news papers about the fraud of accidental coverage and all thanks
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