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1.7 1674 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Samsung reviews & complaints 1674

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1:24 pm EDT

Samsung No Service

My name is Daryl Glass, we live in Jax. Beach, Florida. My wife and I both have Post Polio Syndrome, my wife is still paralyzed. We brought a Samsung Aqua Jet URT Washing Machine last Aug., 2014. We have too wash 3-4 loads every day. On July 6, 2015, I reported to Sears here in Jacksonville that the washer was getting off of tilt ans shutting down. In the last 2 weeks, the repair man came 1 time, stayed 10 minutes and left. Never did call back nor set up another appointment Every time I call, we get the run a round, pass the buck from the service department, supervisors and the repair company they were sending. The model of the JUNK is, # WA45H7200AW1A2 It was brought from the Sear Outlet Store in Jacksonville from Assoc#: 1750 on *-6_14. Sales check : [protected]. Serial number is [protected] 672LWYRA. This is not the Old Sears, this is terrible..

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Kevin Richards
utt, US
Jul 20, 2015 1:58 pm EDT

What does your having polio have to do with your issue?

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12:36 am EDT

Samsung fraud message

It is the number [protected]
Message text:
Uk embacy:
You won5 crore rps in (Presicent of us) can't write name due to forbidden words lotery in samsung company. To clain your prize send your name, adres, phno, age to this id:
[protected]@hotmail.com

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bureau investigation police uk
, NG
Jul 20, 2015 6:28 am EDT

fraud investigation department uk

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bureau investigation police uk
, NG
Jul 20, 2015 6:27 am EDT

uk investigation office E-mail:cybercrimebureaudept@gmail.com

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3:30 pm EDT
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Samsung 60 & internal cracked screen

I contacted samsung on 6/30 regarding my television that I purchased on 2/9/15. The volume was going up&down and it was turning on&off on its own and there were lines & dots on one side of the screen.After trying to fix it remotely I was told they would send a tech out to fix it. I was contacted a few days later by a samsung service center they requested that I send them pictures of the screen I did so as requested. A few days later I got a voice message stating that they reviewed my pictures/video that this was an internal crack and they would like my authorization to do the work and to order the part they needed a new panel. I called and confirmed that they could do the work it was also confirmed again that this was an internal cracked panel and was covered under warranty it would be no cost to me at all. They called me again several days later to let me know the part came in and to set up a service time. I also received a follow up call from samsung at which time I had discussed with the rep that there was an internal crack and that a part was ordered. Once the tech arrived at my home with the part he started taking pictures and told me that he would not repair the screen because it was cracked even though they had already determined it was an internal crack. A few days later I was contacted by the repair company I was told that samsung ruled this physical damage and would not cover the repair. He stated if I wanted to pay the part alone would be $1600 which is more than I paid for the television. I have contacted samsung several times and each time I am told a different story as to why they will not cover the repair I ask to speak to someone that can help me get this resolved and I am told someone will get back to me and no one ever does. I called earlier today 7/16/15 and spoke with an escalated customer relations representative named Jim he stated that they decided this was physical damage & they never said they ordered a part for the tv or that it would be repaired & they sent the technician out only to take pics of the television I explained that I have several voice mail messages from them stating otherwise and he began to back track. Now they are just making things up so they don't have to do the repair. I am getting nowhere with customer service they just transfer you around from one rep to another I have emailed the office of the president and have not received a reply. We are now at 3 weeks and the screen gets worse everyday. I have contacted the Federal Trade Commission and the Department of State division of consumer protection as well as the bbb hopefully they can help get it resolved next step small claims court in the mean time I will post on every forum I can find until this is resolved hopefully this will help someone else in a similar situation or keep someone from purchasing one of these televisions Do yourself a favor and do not buy Samsung they are very dishonest and will do everything possible to keep from repairing their defective products

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2:48 am EDT

Samsung nicle porion loosing colour

Do we really get any response if we put our complaints here ? I believe no, because this company does not really care.

I bought Note 3 neo & beat that after spending 30 k on a cell phone its nickle portion started loosing its color.
I raised a complaint to the services team & they goofed around the matter with service center, then with escalation & another escalation desk then another then another & finally said its a cosmetic complaint which is not covered in warranty, , , "I mean are you serious" .

Then they says we assure you for best services. I am really unfortunate we bought 2 cells phones in the family both is having the same concern.

Also, I would really blame me post having such a bad experience I bought a samsung AC, there also I am facing a issue with the remote, its display digits are not visible properly & for that I raised a complaint.
Field person called me almost 6-7 times but never visited.

Samsung is simply a company who doesn't really bother after selling the product.

I have started putting this situation on social networking now, I will make sure I make some dent on there image.

Thanks
Anubhav
[protected]

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12:14 pm EDT

Samsung lost courier

sir i send a courier with trackon courier kaithal, haryana to amazon seller services pvt ltd A43, ground floor, mohan cooprative industrial estate, Main mathura road, south delhi new delhi-110044 awb no. [protected] samsung galaxy s4, rs. 18000 before somedays my courier is back on courier branch i collect my courier to trackon booking branch, kaithal and i go to home & when i open the box i am shocked my mobile phone is not present in the box only charger & battery & instruction papers are there but my mobile is not in the box then i contact on booking branch in kaithal he tell us if u have send any mobile phone in courier a mobile insurance is compalsary & don, t any help in this case and i go to home than i also contact the head office of trackon courier same response on head office please resolve my problem...

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10:37 am EDT

Samsung refrigerator warranty

My shiny new samsung french door began leaking water from the ice bucket last week. I tried to remove the ice bucket, but it is stuck and will not budge. I watched the videos online and, when nothing seemed to work, called samsung to get it serviced. My wife explained the problem to a very helpful person (? Named annie. ) we bought the house on july 30, 2014 and all the appliances in the kitchen were new (And all samsung). The house was gutted and redone prior to our moving in. The appliances were purchased by the builder in march of 2014. I have no receipts. Annie said if we could get the builder to confirm that the appliances were new at time of move in, they would honor the warranty. That made me hopeful. I contacted the builder, who emailed samsung stating that that was indeed the case. I should also mention that I registered the product shortly after we moved in. The next day I received a phone call stating that I needed a copy of the receipt, which I explained I did not have and did not have access to. This person was not helpful and we seemed to have reached an impasse. I am disappointed in the customer service I received and am now looking to pay someone to repair my refrigerator (i have turned the ice off...In july!). I am also concerned that my other appliances are also samsung (dw, microwave and stove) and that I can expect them to fail. I am in the market for a new cell phone and will not consider samsung for this reason.

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10:35 am EDT

Samsung delay replacement and no reply from customer service

I handed over my tablet to the private maintenance center on 9/5/2015 and received it at 29/5/2015 and handed over on 1/6/2015 and received call told me you will replace my tablet and still now no response and if I call customer service told me call you after 2 days and no manger can speak to you it is the bad service center in the world

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12:43 pm EDT
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Samsung tablet does not work properly

I purchased a Samsung Galaxy Note/Pro 12.2 Tablet on 8/7/14 so it is still under warranty.. I did not use it much the first 6 months but lately began to use it more. When I did it began shutting itself on and off and the screen fluctuated. I contacted Samung repairs and they had me ship it in for repair. I received it back one week later not fixed. The explanation I received was "gross electromech damage-abuse". SOMEBODY MADE A MISTAKE! This could not be further from the truth. This tablet was never abused in any way. It was barely used and looks brand new. The battery has only been fully discharged one time and it still had the plastic protector on the chrome sides when I sent it in for repair. They claim it has suffered water damage but it has never been near water or any liquid. It has been on my desk. My desk also has my computer, laptop, and other electronic devices. Not of them have suffer any damage! I purchased a screen protector and a case immediately when I bought it. I am a 53 year old, educated person and I know how to take care of my electronic equipment. It is simply not true that I abused it in any way. Whatever is wrong with the tablet was wrong with it when I bought it and it showed the problem as soon as I tried to use it like it was intended. I have no way to prove that what I am saying is true so it comes down to my word against theirs. I believe that Samsung is conveniently saying I damaged it so they do not have to stand behind their product. The tablet cost $827.21 and they should repair it or replace it. It did not even work for ONE YEAR!. Can you suggest anything I could do to get Samsung to uphold the warranty?

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7:19 pm EDT

Samsung faulty led 65 & tv

Our 65" tv (model un65f7100afxzc) has become faulty after 20 months (6 months after the warranty period). suddenly this dark band appeared horizontally across the screen. we called samsung and we were told to bring it in for repair and that nothing could be done by them because warranty had expired. we have had two repair quotes. one was a certified samsung technician. they both said that the front panel needs to be replaced due to the back lights burning out. the repair cost is estimated at $2000.00! is our only option to pay 75% of the cost of the original tv for repair or to discard this tv? at this time, we feel totally ripped off by samsung!

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1:15 am EDT
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Samsung collector no manner

My name regina I bought s3 not ok I send over centre to repair now 8 months I have to pay courts loan I promise wan pay on end of month but early morning until collector sms and disturping pls try to understnd customer problum other I go tribunal bcoz I have time until 2016 exp in system pls take note courts malaysia on this issue tq.

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7:12 pm EDT
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Samsung samsung print will not stay continuously in online wireless operation

Samsung printer ml-2165w (Laser printer) will not stay continuously in online wireless operation. The printer goes to offline status although the printer indicates it is online and the network router indicates it is online. Sometimes the printer works wireless for a day or two. Once it is offline (When print is requested & ldquo;offline” is shown instead of & ldquo;ready”) getting the printer to work wirelessly generally requires complete shutdown of two computers, other printer and the wireless router. Variations of shutdowns and button pushing has caused a print to occur but no variation has resulted in repeatable success. The wireless router can be turned off and back on and all devices but the samsung printer will come back on line.

The printer was returned to samsung for repair - - no problem found. There have been two sessions with samsung remote technical support 3/19/15 and today 6/1/15. Today the tech tried five times to get the samsung printer to connect wirelessly and the message observed was & ldquo;device data error”. Seems like defective product, coverable under warranty. Samsung says I have to return for repair. First return cost me something like $18 for the box/boxing. Now waiting for a executive customer support supervisor to call me. I want replacement. I want to avoid any more time (Remote work is an work each time, my time trying to get this laser printer to work, time to get it shipped). Each time I have called samsung I get a new transaction number/ticket number and after seven or more don’t want to go through that time consuming process.

Don’t reply on samsung warranty. I question why buy extended warranty (A very high cost of insurance that products will work like that should for the limited amount of time on extended warranty) but it would have been a pleasure to know that a retailer had to pony up a new unit.

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Michael Straughter
, US
Jul 04, 2017 1:25 pm EDT

Agreed. This has been an issue with this printer since I purchased it. I've set it to a permanent IP address as well as have the router assign one DHCP - — doesn't make a difference, Within a day it goes offline again and requires me to completely reconfigure the driver to reconnect. It's infuriating to spend 10-20 minutes fooling around with this printer before I can actually get to the task(s) at hand I need to complete. Wished I had spent $10 more for a similar Brother model printer.

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5:46 pm EDT

Samsung refuse to send parts for repair

With a minor connection failure on my smartphone, I asked to buy just the connector which I can replace. Instead I could send it to them and get it repaired. They refused to send me the part, so I would just have to do without it a couple weeks. This is 100% unacceptable! (Neither will they sent a part to a local repair shop. ) I told them I will never do business with they again for my entire life.

I canceled my cell phone service and am looking for a smartphone from which the manufacturer will agree to send me any part I request regardless of the reason I want one. I asked lg first, and they also did I notify because they will not I will also do no business with them. I will continue to ask other companies. If none will agree to send me parts, I will never buy any of their products.

I understand sometimes they may be out of parts for awhile, or too old, but this as a standard rule is totally unacceptable!

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2:19 pm EDT
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Samsung bad service

I recently ordered a laptop (Actually 2 by accident) from adorama. When I made the first order the payment was
Declined as my bank thought it was unusual activity and called me. They said I had to re-order so I did.
So I contacted adorama by email as im in the uk. A few days later the sent the laptop out anyway, so two were sent exactly the same to the same person to the same address. You would think they might have read and actioned the email and clued on when two of the same were sent.

At first adorama admitted that they shouldn't have sent it out and did so in error. However this didn't stop them
From threatening to abandon the package if we didn't accept it and that we would be charged the import taxes anyway along with the shipping. Even though they were given plenty of notice to cancel the order!

Anyway, we didn't accept it as it would mean paying more to have it returned and $216 in taxes. So what did adorama do, they credited our account less the shipping costs, (Even though it was their error. However as it wasn't processed as a refund, my bank then charged me 30 pounds to convert the money from usd to gbp. But wait my experience with adorama did finish there...

We accepted the other laptop, this was a gift for my partner $1400, not cheap, the most we have ever paid for a laptop, only to realise that it was the wrong one. I don't know much about computers, bought this online, unseen.
Of course when it arrived we realised it didn't have a touch screen, which for that price you would expect it did.
This was a key feature for my partner, thats what he was after. I then contact adorama and requested a simple exchange, however they said if the item (Box) had been opened then they wouldn't accept it. Now we have a laptop we don't want that was a gift that went wrong.

Now I would like to highlight adorama put on the receipt that the have a 'no hassle return policy' and that they want to keep their customers happy. Clearly this is misleading and false. They don't have a no hassle policy, its a major hassle. My example of what happened, they should have accepted the exchange. All shops allow that.

Now I don't know what to do? Can any one help me? I bought this 30 days ago.

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Update by Shandy123
Jun 14, 2015 3:15 am EDT

I would like to say a big thank you to Helen at Adorama, my issue has been resolved, laptop returned & accepted.

I do feel the staff at Adorama need training on customer service, and that the standard email they send out threatening customers about not accepting packages needs to be amended, as a minimum, so its accurate. Import taxes are not charged if the package is not accepted and is returned to vendor. This is the case for Canada & UK, perhaps not the case in other countries and that is why they have it. Perhaps this is meant to be a scare tactic so you will accept the package? I don't know. They also say they can abandon the package. Again, far from trying to resolve the issue. Not a great standard email.

Thank you again Helen, You were very prompt in helping and responding on this board. Brilliant service. Perhaps Helen, you can assist other staff and show them how its done. Due to Helens efforts I will use them again, though i will be extra careful when ordering in future that i have ordered the right item.

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Nancy Miller - Adorama
Nancy Miller - Adorama
New York, US
Jun 26, 2015 12:51 am EDT
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Hi Carrie

Thank you so much for following up on your feedback; we do care tremendously about your experience with our products and our customer service. We take great pride and work very hard on delivering you the ULTIMATE in quality and service.

I am so pleased to hear you were taken care of, although I regret deeply that it caused you such frustration, initially.

Please feel free to contact me at any time if you have any questions or needs. I am here to help and to make sure that all your experiences with Adorama are reliable and rewarding.

Thank you and take care.

Best wishes,

Helen Oster
Adorama Camera
Helen@adorama.com

Nancy Miller - Adorama
Nancy Miller - Adorama
New York, US
Jun 03, 2015 3:59 am EDT
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Thank you for your order from Adorama and for your feedback, Shandy, although I was so very sorry to hear about your negative experience. Please rest assured that this is the exception, and not the rule, here at Adorama Camera.
I'm unable to identify your order without more information, but if you'd like to contact me personally at Helen@adorama.com I can promise this will have my immediate attention
Please accept my apologies for your disappointment and inconvenience, and I very much look forward to hearing from you.

Helen Oster
Adorama Camera
Helen@adorama.com

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12:16 pm EDT

Samsung defective washer

I bought a very expensive washer (Over $500) that does not clean clothes. Their customer service is the worst I have experienced and there service techs are a 3rd party whose main goal is to protect their relationship with samsung, and servicing a defective waher is completely secondary. I have washer that does not clean clothes and cannot even sell it bc how can I sell a washer that does not clean clothes

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4:26 am EDT
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Samsung very disappointed

i am addressing Samsung because they have failed in providing support for this matter. I bought my samsung galaxy grand duos 5 months back in the country for my son's birthday and, as far as I know, it has a 1 year warranty + accidental coverage which has been already charged on to me at the time of buying this product without our concerns we pay for insurance as well as for the warranty . I went to an authorized support center in saddar after the phone screen got damage in an accident during prayer i took the phone to greent tech support centre where i wrote a long page incident story that how this happened where this incident took place and etc and i must informed you the green tech samsung staff is very rude they even dont know how behave in front of a customer ...well finally they admitted my cell phone taking all the documents i have of my product from me i submitted the phone on 21st april 2015 ...i waited to long to get any message or call from them when ever i call Green tech they never pick up their phones God knows what kind of service samsung is providing us in of paying so much to the company ..Well after a loooong wait must be around 12 to 15 days later i got a call from the insurance company start asking about the phone details where as my all the document where with them now you tell me how would you remember the shop the name and the date and amount of purchase when your all of your documents are with them ...i told them the entire story that how my phone screen got brooked and all they said you will receive your phone some on 20th may 2015 i received a message of collecting my mobile from the green tech i went there to collect my phone i waited long time there while they were looking for my phone finally they gave me my phone but without repairing it under my insurance plan and wow now my camera is not even working when i asked the reason they said did you told us to check the phone before giving us for the insurance claim its all your fault and when i asked the reason of not calming it they said call samsung helpline and then i called the helpline the guy told me to call green tech or write to samsung woow . One we pay to much for items like samsung second when it comes to claim for money they put things on your shoulder great
The attention was awful and dissapointing, and the worst of it all is that they didn't provide any solution to my problem, which is well known by the company.
Why does the end-user have to pay for the lack of coverage I bought it legally in my country of residence, I have the invoice to prove the warranty is still valid and yet it seems like, by the way I was tretaed, that my phone wasn't made by Samsung, they just didn't care at all.
It shouldn't matter where the phone was bought, it's still a Samsung no matter where you are.
I've been a loyal customer of samsung products and I expected a lot more from the company, i'm really disappointed and i will write on blogs and pages news papers about the fraud of accidental coverage and all thanks

Captain Rahim

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Akbar A. Shabazz
, US
Aug 04, 2016 1:45 am EDT

new note 5 phone stop charging. problem with the charging port.

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masterkaw77
Milwaukee, US
Jun 03, 2016 8:22 am EDT

Bought a Samsung refrigerator model RS253BASB 3 years ago from Best Buy. The freezer stopped working all of a sudden. The temperature on the display shows -10 degrees but the freezer is actually warmer than the fridge. Everything inside melted. The temperature on the display is blinking. Of course, samsung won't do anything about it. I would think this unit would last a lot longer especially for the price I paid. I would stay away from this brand. I would never buy anything else from Samsung.

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Dr.Tarek
, KW
Sep 20, 2014 6:07 am EDT
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my daughter"s mobile phone exploded in her hand it was an S3 with the original battery, this happened in cairo, now i am in kuwait, my phone number is [protected], my e-mail abofrekha@yahoo.com

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tynita
, US
Sep 11, 2015 12:14 pm EDT
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Samsung you're full of BS and I don't appreciate how your customer service works. You advertised a phone as dust proof and water resistant then don't want to fix the phone when your product reveals that it's faulty. I want my damn phone fixed because I was under warranty and your customer service reps are liars and can't get their sh** together. I've been without my cellphone for almost two weeks and the issue has not be resolved. I will make sure I take this problem as far as I can go if I don't get the assistance that I need. I didn't pay close to $700 for a phone to deal with this kind of CUSTOMER SERVICE BS.

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doctor shah
, ML
Jan 28, 2015 1:41 am EST
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After completion of any call, the audio songs can't play and the option is coming " unable to play during call "
Plz give solution for this

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Lamiaa Samy
, EG
Oct 12, 2014 5:38 am EDT

I bought a RSG25 fridge in less than 10 days the fridge is not working and customer service are not responding to fix it. I have been calling them for a month now and still no one came to fix it saying that the spare parts are not available!

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Atif Ullah
, KW
Oct 15, 2013 1:31 am EDT

I have recieved a message from samsung company UK promo for winning 1, 000.000.00 POUNDS..This is my number [protected]

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rahulrajnrben
, IN
May 10, 2013 3:31 am EDT

I would like to inform that my Samsung 3530 mobile phone including 2gb memory card full of photos was losted in a textile on 7th may 2013..

IMEI : [protected]

Email : rahulrajnrben@gmail.com

Mobile: [protected]

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thushanjtp
, LK
May 02, 2013 7:54 am EDT
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I lost my phone on 24/04/2013 at bandarawela.pls kindly help to find my phone.
Phone model-champ deluxe DUOS.
IMEI no-[protected].
my mail ( thushaanjtp@yahoo.com )

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sai ganesh
, IN
Apr 27, 2013 6:31 am EDT

my phone has lost around 17.04.2013 or 18.04.2013 please trace my immediately because my important contacts are there in it and important files are there in it

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1:58 pm EDT
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Samsung extended warranty plan

Poor service, pitiful warranty staff! I purchased a Samsung refrigerator from Lowes in 2012. Last year the freezer started acting up; I called the warranty department and they sent a no name repairman out. He dusted off the air intake and said it wasn't working because of the heat outside...?! And left. This January my freezer started going downhill again. I called the warranty service who contacted someone in DALLAS - 4 hours away. He waited until the next day to call them and cancel the appointment; I had already taken off work to be there. I called the warranty service AGAIN. They set up a company to come out 2 days later. He came, ordered a bunch of parts and left. four days later no calls, I'm using a cooler and all of my food had spoiled. I contact THAT company and the owner tells me he fired his office staff and service people, the parts are in and no one to fix the appliance, wait 2 weeks. I called the service company AGAIN-told that I could call my own repair and get reimbursed, which I did. Sears came out the very next day and fixed it; it was less expensive to buy a warranty with them than to pay for parts and service. $459.00 without a warranty, $272 with one. I purchased a warranty. THREE months later the service company WILL NOT honor the reimbursement because it's a warranty for another company, even though it was $150 LESS. They refused repeatedly and would not listen nor answer when I told them it was less expensive for ME. I AM LIVID that I've been treated this way, never again will I purchase an appliance from anyone but Sears. WALK AWAY from Lowes and their warranties!

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jan bates
Sterling, US
Sep 10, 2010 7:17 pm EDT
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bought a 2100 4 door samsung refrigerator. It broke one year later. I have spent a year trying to fix and today was told that this refrigerator was unrepairable after replacing 4 boards. It runs on 4 boards and not one like GE. Buy something other than samsung. bad refrigerator

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Zakaria Khan
,
Apr 17, 2008 9:58 am EDT

Fridge purchased from Samsung Dealer at Asansol India vide Model No: SR.29EN(W) S No: 010249AW701216 dt: 22/6/05 defective manufactured.Repeated complaints has produced no result.Company appears to be an absolute fraud.Be cautious of these swindlers

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max Borges
Palmetto bay, US
Aug 13, 2012 11:04 am EDT

Totally agree, if I knew then whay I know now I would never purchase this Brand. Bad product, bad company policy toward exchange, bad service

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1:38 pm EDT

Samsung out of stock

Hallo. My name is tebogo william molledi. Since friday, l went to germiston and kempton park jet mart to buy lg or samsung led 32 " tv but they are out of stock. I would like to know how long should I wait to get it. I desperately need one of those brands before this friday. Please help.

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9:24 am EDT
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Samsung faulty tv set

Hi,

I hope this mail reaches at least one customer sensitive executive at samsung.
I have been trying to get a resolution to my problem for over 4 months now but all I am being offered are some blunt apologies and an unacceptable solution. So here is another try.

I and my husband bought a samsung led tv set in march 2012 thinking that we are getting the best class quality product currently in the market. Alas, in december 2012, we started seeing an issue in the tv screen wherein a black bar appeared in the top half of the screen. We were shocked to the hilt as this is not something that is expected in the first year of tv's normal operation. Nevertheless, we thanked our stars as the tv was still in warranty period. The panel was replaced at that time and we were told that it is a very rare problem seen and shouldn't happen again. Now two years later, we are getting a similar problem again where we see a horizontal and a vertical dotted line on the screen which kind of divides the screen into four. Imagine our shock again. And now we are told that it is a rare problem and we would have to change the tv panel again and the problem should not be seen again. After spending rs 60, 000 on a seemingly world class product, this is what we get. Getting "rare" problem twice within 3 years of tv's purchase shattered our belief about the quality of samsung products. And we are being expected to pay rs 24, 000 to change the panel and wait (With our fingers crossed) till a similar problem happens again. We obviously would not waste our hard earned money like that.

It might be just a case of one defective product among hundreds of the same kind which are good. And we understand that. But what we are more disappointed about is the way this is being handled by the samsung representatives. Nobody is actually trying to understand our plight. Its such a logical thing to understand that getting a problem twice within such a short span of time does qualify for the issue to be looked upon as a special one and not just be told about the warranty period clauses. We know that warranty is for 1 year but warranty does not mean that the product will run for just one year after which the customer would have to keep spending money to keep it running. Such products are expected to run for years without any issues. We have seen that happening with other brands. We are just not getting any responsible solution from samsung. All we get is a standard template mail having sentences like 'we would like to take this opportunity to thank you for your feedback', 'samsung products stand out as best in terms of quality and service of the products. ', 'we always believe that our customers are the best judge and may help with improving our products' and so on. All these flowery things seem nice only when one actually stands up on them otherwise they just sound fake.

We are nothing in front of a big company like samsung, so this is definitely not a fight we are expecting to win. All we can do is raise a voice against the injustice and if there is someone out there who really cares about company's reputation would listen and do something about it. I still have hope from samsung as I just can't believe that a company which has made a stronghold in the market over the time can do that while remaining agnostic to customer needs and wants.

Thanks in anticipation,
Navneet kaur
Navneet.[protected]@gmail.com

Tv model no - ua40d5000phxxl
Serial no - 199737ec200454t

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10:28 am EDT

Samsung disappointed service

Dear samsung,

Please be informed that as a vip customer I have to declare that i`m totally disappointed of the weak service provided from your side in addition to the unexpected delay from a reputable brand name as samsung. To brief the details I have been s loyal customer to samsung since 5 years, I am upgrading my phone without missing any of your great models. But I was disappointed when my new edge phone screen were broken, I sent it immediately to the official samsung service in egypt and due to a failure, it took one full week to register the phone and i`ve got the promise that the service will be delivered within max two weeks. Now it`s my third and I have called the call center which confirmed that the phone is ready. I was frustrated when I sent a messenger to receive the phone and the service center answered that the phone is not ready yet. The phone status now is not clear and unidentified. I need your support to justify the delay and the distorted image created due to the weak customer service support specially the many calls that i`ve bearded till now. I addition to the unprofessional and misleading attitude from the customer service.

Please send me your feedback as soon as possible.

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11:35 pm EDT
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Samsung product

I really don't know or understand what this 3 companies agreement is, between edgar's, samsung and mtn people someone is not ok, I bought a samsung a3 under the mtn network only to find that the sim card that comes with the phone does not work on that phone, someone please help me to understand the logic behind that, why would I get a sim card that I need to throw away? Why? After getting the phone I had to now go to mtn to buy a sim which didn't happened because of bad service, edcon group what's with the deal ? And why doesn't the stuff explain that before you buy the phone, now I bought a phone that I couldn't use, why would I be given a sim that I need to throw away why?

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