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Samsung / Smartphone Grand 2 - G7102 / phone not working

52,1A Raja Ram Mohan Sarani, Kolkata 700009, India
Contact information:
Phone: 9748241316

Hi,

I purchased a Samsung Grand II phone on 30-March-2014. Model Name: SM-G7102. IMEI: 352116/06/359388/1. Till date I've visited the Samsung Service Center 4 times. On the first 2 occurences, the display and the motherboard was replaced.

I visited again on 22-July-2014 after I started getting a message on my phone "Unfortunately the service com.android.phone has stopped". I was not able to use my phone. The service centre people refused to take my phone, however they upgraded the phone OSfrom JellyBean to Kitkat. But within 30mins again I started receiving the same error message.

On 24-July-2014, I re-visited the Service Center for the fourth time and they took the phone for service. Till date I've not received the phone back. The bill No is [protected].

Kindly let me know why there isn't any replacement policy. I'm completely annoyed with the product. What happens after the warranty period has been exhausted?

Suman

Su
Jul 27, 2014

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