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Samsung Refrigerator / unsatisfied customer service

1 United States Review updated:
Contact information:
Phone: 18005227341

I purchased a fridge from lowe's in aug of '07 for my new home.In june of '08, the temp on mode #rb215labp was registering one thing on the screen/display outside of the fridge, but producing another temp inside — - a freezing temp— cracked eggs, frozen dairy, drinks exploding... It was a mess... I unplugged and the temp adjusted.. But in july, when I filed a complaint with samsung, the ice maker quit working, and since end of july, the temp in the fridge and freezer comes and goes... Up and down... I never know what's going to happen... All the while, i've attempted 2 service men who were a no show, or too busy, and after a 3rd attempt (Company) , he was almost a no show... He comes, calls some samsung rep and after telling them what I told him was going on (I could have done this weeks ago myself if they would just tell you the number) , he orders a control board, and new ice maker.. .3 weeks later, i'm still waiting and last week found out that this service repair company samsung made me use, owes samsung money... So they won't ship him my parts to repair my fridge! How crazy is that??? I'm being punished for the sins of a service repair man that they recommended I must use... And he owes them money... So I have to wait! Finally today they tell me I will have to wait another week and a half, and she'll put in a "request" for a replacment/exchange... What? Are you crazy? Like I want this to happen a year from now all over again??? This is insane! And they think you're crazy when you tell them this?!?!?! What can I do to get my money back... Never ever ever buy a samsung anything!!!

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Comments

  • Jo
      16th of Sep, 2008
    +1 Votes

    Same exact thing happened to me. It still isn't fixed.

  • Ar
      15th of Sep, 2011
    0 Votes

    My samsung refrigerator stopped cooling. I filed the complain on companys call centre toll free number and the people from the same visited my place. They fillied in the gas and charged Rs. 1600/- for the same without giving the receipt. Next morning the cooling disappeared. They visited the place again and changed the timer charging Rs. 1200/- and same without the receipt. On asking for the receipt they created a scene outside my place and my old in laws gave off the amount. When we reached the place and called up the call centre people enquiring about the rates and receipt they arranged the conference from the service centre and what was told made me felt cheated. The cost of gas filling was Rs. 1250/- and timer was Rs. 590/- and when the company people pressurised tthe service centre person he promised to courier the receipt for both the jobs. After fort night I called again and the service person denied of filling the gas and for the timer receipt he gave me the docket no. of airstate india courier which I was unable to track till date 2 months have passed and the receipt has not reached the place and on top of all ice maker is out of order since the date of repair. Company people seems to be helpless as they don't have any control over the samsung authorised dealer in Benajhawar Kanpur U.P. India. Arpana Awasthi

  • Sa
      22nd of Sep, 2011
    0 Votes

    Dear Arpana

    Thank you for becoming a patron of Samsung product and sharing your concern withus .
    As Discussed in our conversation i would request you
    Kindly reach on the below given address and share your complaint and feedback with us
    We would take care of your complaint and will resolve on priority .


    Thanking and assuring you for best services always.

    Customer Satisfaction Team
    Samsung India Electronics Pvt. Ltd.
    Email:- akhilesh.kr@partner.samsung.com
    Support.india@samsung.com

  •   10th of Jul, 2015
    0 Votes

    I understand what you are talking about. NEVER SAMSUNG AGAIN!

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