Samsung
Reviews and Complaints

I just spent a total of 7 days and over 6 hours on the phone (on hold mostly) to get warranty repair on my Note 5 which has a bubble under the screen. A quick web search shows reports of many note 5 owners having the exact same issue.

My phone is less than a year. I paid full retail value at BestBuy and it is still under the manufactures warranty period of one year.

After 12 separate calls, three of which, after waiting on hold for over 40 minutes, their hold system said, "Good bye" and hung up. You can imagine my frustration. Each time I called back I had to talk with a different first level rep to explain the same issue. I finally asked for a supervisor who told me that there was an advanced replacement program that would allow Samsung to send me the replacement phone and I would and I would send my phone in after receiving the replacement. This required a $300 hold on my credit card, which I gave them. HOWEVER, I was told that before they could approve this, I had to speak with the Executive Customer Relations Department (impressive, yes? NO!).

After several more calls and mis-directed transfers, I got through to the Executive Customer Relations Dept. A very nice woman named Dorisha assured me that she would be able to help and that I would not have to worry about getting disconnected. She even gave me her extension 30388. Little did I know that there is no way to access an extension from the Samsung phone numbers I have! She said the advanced exchange was approved and that she needed to transfer me to the e-commerce department to complete the transaction. Poof... She connected me to the Samsung Pay deptartment instead who said I would have to call the 1-800 Samsung number to get to e-commerce.

Three phone calls later, I finally got connected to e-commerce. Guess what. They don't have ANYTHING do do with warranty exchanges. They said that I needed to talk with the ECR dept. I said, what does ECR stand for. They didn't know, but transferred me AND gave me the direct number, which leads to the same loop as 1-800 Samsung!

AFter another long wait on hold, I was connected to Kilsys in, guess which department... Executive Customer Relations (ECR). F*&K! By n ow I am tired and impatient and having lost nearly 8 hours on the phone, but tried to explain the situation (again) to Kilsys. She explained that the bubble would be considered cosmetic and it would cost me $299 plus tax plus $29 for the repair... to fix a manufacturer defect? "Yes sir" Words cannot describe my anger and frustration. I hung up.

Lesson learned. NEVER EVER IN MY LIFE will I buy another Samsung product. Had I purchased an Apple iPhone, I could have walked into any apple store, gave them my phone and it would either be repaired or replaced while I wait... under warranty.

Good luck Samsung with your exploding phones! I wonder if that is considered cosmetic damage too?

Four fingers down, one still standing.

Peace!

This is the first time I've been so outraged with customer service. This is from no other than the terrible service from Samsung in Hong Kong. At first it was very simple, I pre-ordered the Note 7 and everything was all good. The pre-order came with an offer that I can register for the screen warranty. It required me to take a photo of the receipt and a photo of the phone with IMEI number so I registered on Club S and upload the 2 photos. It got rejected so I call the customer service and they said I need to take a photo of the receipt with the phone together. I'm thinking what kind of idiotic arrangement is that so I requested to talk to the customer care to reflect this case to them and their reply is that they will let the company know which I know is bull. So I asked how can I get the warranty and they said I need to register again. I'm already pissed but I do it again and they reject me a second time. I call their customer care again and said I'm not going to register a third time. The customer care guy, Luke Cheng said I can email him the photo and he will check with their related department. I thought that sounds good so I said I will email him and requested that when you receive it please call me back if its ok and he said sure. But he didn't call back. After 2 days I receive an email from Samsung that my warranty registration failed. I call the customer care department again to talk to this Luke again and asked how come I got a rejection from Samsung and why he didn't call me back. His reply was that he has a lot of stuff to follow, as the standard reply. I just can't accept such bull reply so I said I want to file a complain on him. He said that he is the one to handle that complaint. What kind of screwed up company is Samsung? How can someone handle a complain for himself. That is outrageous and very terrible customer service. I'm trying every possible way to hopefully get the higher ups to know about this terrible service issue and the experience that I gone through. Samsung makes good products but don't have the proper customer service to compliment it. If I don't get a satisfying reply from the Samsung then I guess I will never buy one of their products again. Very very disappointed.

Worst Customer Service Experience at SAMSUNG Experience Store

1. I was having problem with my Samsung Galaxy S5 for a while and took it to SAMSUNG Experience Store, 125 Oxford Street, London; to fix on 09 August 2016 and they said (actually the person was serving me according to the paper given to me his name is Ali) to told me it will 7 days to repair because there is some ‘Hardware’ problem, I wasn’t very happy to leave my phone for 7 days; so I asked is there any possibilities to do it bit quicker and the person reply to me, ‘it’s 7 days for everyone’. I asked is it possible to give me a replacement phone to use for 7 days, but there they said they don’t have anything to help me out. So I just left my phone with for 7 days on 09/08/16 and today is 02 September and didn’t get my phone back and don’t know when I will get it back!
2. I bought this phone on July 2015 from ee under 24months contract and since I got this is not the first time I am having issues with this phone; to be honest I had so many issues with phone set, I never felt I am using a brand new handset, I was annoyed, angry and felt like made a wrong choice by choosing Samsung.
a. From beginning I was having problem with Sound (when I am talking on the phone often other person couldn’t hear me) and often it used to get Stuck/Freeze for few second to nearly a minute.
So I contacted with Samsung support and they advise to perform ‘Factory Reset’ and use SD card and I did as they advise but the problem wasn’t solved; although was time consuming to reset phone set into a personalised manner after every factory reset.
Then they told me I need to send the phone to Samsung which was really time consuming or for Faster service I can go to one of their support centre and on 02 October 2015 I went to Samsung Support Centre Wembley, London to fix my phone. Although I spend few hours to go there but I was happy with the service. They did the job quickly and phone was working better than before.
c. After few month again I was having problem with sound, when I talk people can’t hear me, I had to use Headphone all the time and on 25 May 2016 I took it Wembley support centre to fix my phone.
They told me they need to ‘Change one parts of the phone’ to solve the problem and in order to do so they need to keep the phone.
At that point I was very angry and annoyed. A brand new phone without any accident shouldn’t have this kind of problem where you need to change parts.
Anyway after request they said they will try to do it on the same day, however they can’t give any guarantee. So I hanged around on Wembley area and wasted whole day to fix my phone and it wasn’t a pleasant experience, but end of the day it was okay because the phone was fixed.
d/ After few months I went back to Samsung support centre in Wembley to fix one of my friend’s Samsung galaxy s5, actually I advised her to buy it. It was bit old and she was prepared to pay to fix it; but they told me it will be expensive to fix, go and get it done from a local repair shop. I was surprised and angry. I know about local repair shops, but went there for a quality service and their service was horrible. So I called Samsung support and they advise me to go to Samsung Experience store in Oxford Street. So I went there and paid and they fixed it in few hours.

3. So when I had problem with my phone this time I directly went to 125 Oxford Street with the hope that they will do it quickly. But they said they need to keep it for 7 days, what is understandable; although I was hoping it will be done earlier, because one of customer service assistant told me they tell the customer the maximum time limit but they always try to do it quicker.
a. I waited 7 days with patient, but didn’t get any text message from them. So on 16 August 2016 I tried to call Oxford Street for an update, it wasn’t a free number, I spent money and waited with patient but no one picked up the phone. Then I went to the website (www.carphonewarehouse.com/trackmyreapir) to find out what’s going on and first time I noticed it’s actually run by Carphonewarehouse not by Samsung and there was free phone to call [protected]). So I called and they for the first time they told me it may take up to 28 days. I was angry, surprised and shocked; because they never mentioned any of this before and it’s extremely difficult to go on without a phone for that long.
So I called Samsung support [protected]) which is not a free phone and they don’t have any call back service. So Samsung told me they can fix it within 5 working days and they will pick up from Oxford Street and drop it to my home. I was bit relaxed.
I told the person; please first find out how long Oxford Street need, if they also can do it within next 5 days, and then we don’t need to go through all the hassle.
That person kept me on hold to find it out and line cut off. I tried to call back but I was unable to speak with the same person. That person took my name, phone number, email address in the first place but never gets back to me with an answer.
b. 17 August again called the same number, this time one lady picked up the phone, I explained the whole story again and she was listening with patience and she told me normally it takes 14 days. Then I told her that Samsung is offering 5 days service, so can please find out actually how long oxford street need, give me a date; so I will be able to make a decision. She promised me someone will call me or email to inform the date. She offered me a basic phone (just to make calls and text, not internet), but I arranged one basic phone already, so I didn’t need another one and she also offered me £20 carphonewarehouse voucher, but I said I need a date that how long oxford street need to fix my phone not a voucher. At that point I badly wanted to know a specific date from Oxford Street, because if they need long time I have an option to do it from Samsung relatively quickly. However this time I received a standard customer service.
c. 11:00am 18 August Thursday, didn’t receive any update from anyone. Called again [protected] and spoke with someone called ‘Shakira’ and explained again the whole story and almost forced her to pass the phone to one of the managers.
Then I spoke with a manager called ‘Dayle’. She was listening my story with great patience and promised me that someone will inform that actually how many days Oxford Street need. She also told me that she will put forward an official complain and already sent while we were talking an urgent email to oxford street. She also said she will send an £20 voucher to me, what someone offered me day before and I said I don’t need it. She said she will send it anyway, however I never received it; anyway that’s not an issue for me. Just another sign of a bad customer service.
d. On the same day I called ee to find what kind of help they can offer, because in the first place I got the phone from ee; but they simply said I didn’t go through them so simply can’t do anything about it.
Then I called Samsung [protected] (around 16:00) and spoke with ‘Suffyan’; he said as long as the phone is with Oxford street they can’t do anything, but once I get it back from them Samsung will be able to fix it within 3 to 7 working days. When I told someone told me you can pick from oxford street and fix it for me, he said he don’t know about this service and I didn’t know the person’s name, so it wasn’t possible to find out who gave me this false hope.
e. However at this point I have an option to fix it with Samsung directly with a specific time frame, so I was desperate to know a specific date from Oxford Street, but no one informed me anything.
So on the same day around 16:45 called again [protected], this time they said they don’t have any update, but I can speak directly with Oxford street and they transferred the line to them.
I waited and waited on the line, no one picked up. I called the directly again but the outcome was same, no one picked up the phone.
Called back 0800 … … and this time they said they need 24 hours to reply, by 19 August someone will reply to about the date and hopefully by Monday (22 August) I will get my phone back.
f. Saturday 20 August, 2016; No one called me or informed me anything regarding a date. After waiting this long I didn’t want my phone, all I asked for a date - when I will get it; so I can make a decision and I will be able go for other options.
Around 9.30am I called [protected] and some guy picked up the phone. He was very rude and he told me that if there is no update on the website (www.carphonewarehouse.com/trackmyreapir) no one can do anything. There is nothing in there hand and he don’t know why other people was making promise to me.
I just hanged up the phone and I had nothing to say.
g. 23 August, Tuesday called 0800 … … again around 13:00 and spoke with Ismail. He said there is no update and I should contact with Oxford street store directly. I tried to explain that I tried many times to call them but I was not successful to talk with anyone. But he couldn’t offer any more help.
I tried one more time to call 125 Oxford street store, but I failed. No one answered.
h. I was planning to go for a holiday (26-30 August) with family and everyone was making plans on ‘whatsapp’ about it and without a phone I felt left out from the holiday plan. During holiday I couldn’t take the photos I wanted. I had to borrow other’s phone or camera to take photo and had to request them to email or inbox me on Facebook later. After holiday when everyone is sharing photos on whatsapp group, I am feeling left out without my phone.
The truth is since I have started using smart phone, didn’t feel the need to buy a camera and when my laptop was broken didn’t fix it. Although this week I had to fix my old laptop in order to check my emails, browsing internet and checking my social media.
On the road can’t check live bus time or train time anymore. Unable to listen music or read books on the mobile while I am travelling. Can’t check my bank account whenever I wanted. Can’t transfer money instantly or use paypal now and then.
Without a smart phone feel like whole life style has been affected. Same like not having a car, after driving for very long time.
i. Today is 2nd September 2016… I didn’t get my phone back; no one called or emailed me.
I am feeling so angry but helpless… it sound silly but actually spoke with one of my relative who is a solicitor as well, in order to find out is it possible to take legal action or not. After talking to him I checked the form I was given by Oxford Street and the website carefully. Although it’s not directly written with a specific date anywhere how long they need to fix a mobile but if you checked carefully somewhere (there is little ‘?’ and you have to click on that to find out larger picture) it’s mentioned that it might take up to 28days (actually in some cases more than that). So the bottom line is they cleverly covered their butts and not possible to take legal action. However I have few questions in my mind.
A) Why a brand new phone required changing parts? This is the third time it’s in the repair centre without any accident. There are only two possible explanations: 1. Samsung make poor quality product or 2. My handset was faulty.
B) Why Samsung send its customer to such place in my case (125 Oxford Street) where even Samsung has no excess? They can’t give any information about it, can’t offer any help.
C) If I go to the website (www.carphonewarehouse.com/trackmyreapir) given by Oxford street to check update; it’s written there - ‘Many faults can be fixed on the same day (we manage to fix about 80% of phones on the same day, though some repairs can take longer).

If your device needs to be repaired at our central repair centre it usually adds about 10 working days to the overall repair time.

If your device needs to be sent to the manufacturer for repair, it usually adds up to 28 working days to the overall repair time (we are not responsible for the time the manufacturer takes to repair your device).

If we need to get parts from the manufacturer to repair your device, it usually adds about three working days to the overall repair time. ‘
But if I contact with Manufacturer-Samsung support [protected]) they say it’s with the Oxford street store, and we can’t help.
As an ordinary customer, it just doesn’t make any sense to me. I am feeling like you guys kicking me from here to there and playing a dirty game with me.
In the end I don’t have any hope from Samsung, carphonewarehouse or ee, no one. All I can do is spread and share my experience with others and convince other people not to buy any SAMSUNG product. I set a very realistic goal for me, from today (02 September 2016) until my contract end in May 2017 every month I will convince at least one person not to buy any SAMSUNG product. It’s a very little number; it will not affect a huge company like SAMSUNG. But I will carry on doing it, what I can do. Samsung don’t bother about its customer, so I believe my activities will not bother Samsung.

Samsung offered a Mothers Day promotion when I purchased my Samsung S7. I had sent in the appropriate forms and expected that I would receive the promotion within 4-6 weeks. Nothing came and this is the journey that I have been on ever since!
1. Called the 1-800 number and logged a ticket #[protected]. Was told to resend the information to [protected]@samsung.com, which I did. Followed up a couple of times to get an update -- NO RESPONSE.
2. Called again and was directed to Executive Customer Relations Dept. - ticket logged #[protected]. Was told that my name would be put on the next shipment list.
3. It is now July 19 and I called again. Got another ticket #[protected]; again told I would be receiving my 'Father's Day promotion'; what happened to the Mothers day promotion I thought I would be getting?
4. It is now August 9 and I called again. Got another ticket number #[protected] and then was forwarded to Rafael and given another ticket #[protected]. He said I would hear back from promotions in a week or so. NOTHING.
6. Called the store that I purchased the phone at -- they said they could do nothing.
7. On September 1, I called again. Was given the runaround and told to call [protected], which I did. Mario said this was not the right number and transferred me back to Pamela. Another ticket #[protected] and my call was forwarded to Executive Customer Relations where I sat on hold for 30 minutes and no one responded.
8. Sent an email to mobile [protected]@samsung.com. Not holding my breath that I will get a response.

It is now 4 months and 6 Help Desk tickets later. Very frustrated with the poor service. If Samsung offers you a promotion, be wary ... they do not follow through.

Recently I've purchased a new Samsung phone (S7) and really loved the design and some new features. But the phone itself was a disaster. First of all I was very disappointed with the battery. I charged my phone and at the end of the day I had to charge it again. I used internet for about 3 hours, made some photos and made a few phone calls and that's all.
I also had a problem with my dynamics, without earphones it was impossible to hear anything.
I loved Samsung in the past, it was a great company and they had high quality products but they changed in a bad way. Samsung is the biggest disappointment of my life!

Dear Team,

I have returned a defective note 4 whose mic was not working. This is the second time it has happened. We have tried to reach your team multiple times and we get different answers each time. I have no clue what is going to happen with my phone. The reference number is [protected]. Please let me know if there is any information with you guys

Samsung double door refrigerator rt24cdlb1/xtl fridge gas leak and condemnation.
I bought a samsung double door refrigerator rt24cdlb1/xtl on 03/07/2011 from their dealer kay dee electronics noida wide invoice no. 2602, in my house in delhi. On 20/08/2016 the fridge totally broke down without any cooling. After registering a complaint wide complaint no.[protected], two technicians have visited and informed there is internal leakage and vanished without charging service fee and without giving any service slip or suggesting next course of action. I contacted samsung customer care on [protected] several times and got assurance of senior service engineers call & visit in next 24 hours. Since then no senior service engineer has bothered to call or visit.
I have called up several times to customer care centre wide reference nos. [protected] spoke to mr. Gaurav, reference no. [protected], spoke to mr. Gopal, reference no. [protected], spoke to mr. Hasan, and so on. Even i had a chat on web with mr. Ankit gupta & ms. Akrati several times and got assurance for senior service engineer’s visit with a caption we will convert your bitter experience with a better experience. Even on suggestions provided by ms. Akrati, i spoke to mr. Jatin kalra, service centre head at patparganj, but no one has visited till now on 24/08/2016 at 1pm.
Today on 24/08/2016, again called up to customer care centre and got to surprised that the service has mentioned in the case that it is beyond repair and as per samsung policy we can take responsibility to repair it. The lady argued on the policy guidelines.
On 24/08/2016, through the day i was chasing customer care executives, ms. Tinky, she provided me a new reference no.[protected] & promised me that she has escalated the case to senior management and assigning complaint to service centre. Nothing took place. I again called up to customer care, some senior person picked us the phone and promised to take this complaint with service centre head.
After an hour’s time i received a call from mr. Narender choudhary from [protected], he refused to send engineer. I do not know how service engineer / service centre is updating feedback without attending the complaint. Also, i am surprised, why the service centre head is not asking for a service report signed by customer.
Getting a service report is customers right.
Today, at 6pm, i spoke to mr. Ali at customer care, he promised me that before 8pm somebody will attend the complaint. But nobody has turned up.
Again at 8:30 pm spoke to mr. Ali, and reminded him, he again told me that he is escalating the issue. I took a leave today and waited whole day based on previously made promises.
After 25/08/2016, every day somebody from samsung was assuring me for a solution but not ready to arrange engineers visit and provide a service report.
Today on 27/08/2016, the same person called up and offered me a 10% compensation of the invoice value which is 1, 800 inr. More than this amount i can get as discount if i will exchange my refrigerator with any other brand.
I would request you to please send your engineers and take this unit to your samsung scrape yard; i will pay the transport cost from my pocket as a goodwill gesture and with a promise not to advise people not to purchase samsung products in future.

I would like to know the following-
1. Is the refrigerator is manufactured only to perform till the warranty/ guarantee ends?
2. Who will take the responsibility to get it repaired after warrantee/guarantee?
3. Why they have manufactured a refrigerator which cannot be repaired?
4. How the other refrigerators of same type are working fine even after 10 years?
5. Should i register my grievance with consumer forum?
6. Should i stop recommending samsung products to other people?
7. Should i publish my grievance on social media?
8. Is samsung works on the policy of cheating people, they know that even during warranty period also if any unit stop functioning they will offer customer a depreciated value and get rid of the situation easily.
9. They do not send engineer in such cases and escape from providing service report. That is customers right to get a report.
After many request customer care centre is not ready to provide me any email id of any superior authority to look into the issue.
I am not able to understand the way of handling customer issues by samsung.
Please look into the issue at the earliest,
Ashok bhargava
257, paryatan vihar,
B-4, vasundhara enclave
Delhi – 110096
Mob:- +[protected]

My 29 inch CRTV is not working. I have registered complaints many times on call centre no [protected] but my problem still could not be resolved. Complaints no
[protected] dated 28.8.2016
[protected] dated 13.8.2016
[protected] dated 3.7.2016
[protected] dated 19.6.2016
[protected] dated 9.3.2016
Today I surprised to know that my previous complaint ticket closed since I denied to pay service charges. Its looks like I am a mad & I have purchased all my samsung gadgets free of cost & all services further shall be free of cost. Its totally rediculous.
My previous tickets closed due to similar reason that I have not confirmed the estimate given by his engineer BRIJ kishor. Whereas he have never contacted me physically or telephonically. Last time I requested to allot the job to other engineer. I am not able to know the reasons why after a lapse of more than 6 months my problem could not be resolved.

I have more than a dozen of Samsung & other gadgets but I never faced such type of problem. Please resolve the issue.

Left phone for repairs at official Samsung repair centre in Springfield park in Durban, South Africa.
The quote was too high to repair, would try do later. The S3 was a super phone. I noticed the screen was cracked.
This happened during the quotation process. No agent at the centre reported crack. Definitely no crack when I handed in phone. I mentioned it. 25 minutes later a rep says they will attend to the matter, and relook possibly at the quote.
The main problem for me was if I had noticed the crack even I'm the carpark of the centre, once I had passed through the doors of the centre, on exit Samsung would have been absolved of all responsibility and my repair would have been escalated by R2000.
Didn't hear from them again, so I called. 3 times. On 3rd call I was given email address. After a few e-mails, no response. Again, I called. Offer of a second hand black S3 was made. Mine white. I was agreeable. 2 weeks later no further communication. I called. The Battery was still charging? ?! to check phone. A few days later, motherboard on that phone damaged. Again, info received after I initiate call.
They will source a screen from a vendor and get back to me.
Two calls and three emails from centre later, there is no resolution.
That is also the sum total of their communication with me.
I suggested they get me a phone to the value of the new screen.
They suggested eventually to just repair my cracked screen.
Either way, there has been no progress.
How am I supposed to now trust this repair centre to do repairs on my S3?
The only official Samsung repair centre in my vicinity.
This is from early June 2016. Now late August 2016.
As it is, they saId they would deliver my phone to me 2 weeks ago.
Still no delivery or communication.

My phone repair is under the temporary hold for 3 weeks because of unavailable parts without any further notice except for just asking me to wait.
I asked the Samsung support to offer me at least the estimated date, but there is still no response even they said it will be noticed by email within 24 hours.
All I can hear from your support services, live chat, email, and phone call, they don't have any idea because my repair is pending.
I have been so offended whenever I contact the Samsung service.
It has been so long since you have "unavailable parts" problem but still situation has no improvement?
Please have a responsible for my discomfort.
My phone was delivered to the repair center in Texas on Jul.29 and the initial estimated date was Aug.3.
I hope that I can get the specific information about the repair status.

I love my Samsung S4
I looked at my work colleagues Samsung S6 and at the time l was focusing on the internal content of the phone and admiring the clear sharp content with a white background, Samsung S4 phone content has a black background.
I ordered my self the new S6 and when l opened it from the box and placed the handset in my hand it was pretty much instant disapointment. I was so upset that it did not feel like the S4. The S6 is flat and feels stiff and flat, there is comfort disturbance when you hold it because you can feel the seem edge join at the back its not smoothly contoured with curvy edges like the S4 also the metal edge around the phone is very slippery you cant get a good comfortable grip on the handset. I dont even want my new S6 it is that disapointing to hold, why did someone go and changea good / Perfect thing. The handset didnt need to be a bigger size S4 was perfect. The camera lens on the back of the S6 is too raised and sticks out a lot. The only good thing is the change of internal content and why do we gave to buy a new phone each time just to get that why cant you just remotely up grade our internal content and formatting become eco friendly stop producing more phones for greedy profiteering and upgrade our internal content. Cant you feel and realise the differance for yourselves between the S4 and S6 don't fix what isnt broken there doesnt have to be a new phone produced every six months such a catastrophic disaster and a big big big disapointment, l will give my S6 to my husband and keep my S4 and next time l will check out the handcset in a shop before l just order from my phone company. When your on a good thing stick with it. Get it ?

I bought the samsung galaxy grand prime 4g mobile device in august 2015. The very next week the problem started with the display of the device. A bar showing sim 1/sim2 and brightness comes and gets stuck on the lock screen. So many times i had taken it to the service centre and they had done so many os reinstallations, motherboard replacements, etc. But nothing could solve this problem. At last 3 months back the service centre executives accepted that the device is not repairable. They offered a replacement or refund. Since then i have been waiting after handing over the device and necessary documents to the service centre at kodungallur (Ginger care). Today is 15th of august 2016. Still i get a reply from samsung that they are studying the issue! I dont know the logic of such a loooong study if the device is not repairable. Hope someone takes some initiative to end this study and make arrangement for replacement or refund.
These are the different numbers that they have given me after handing over my device.
Job sheet no.[protected]
Ref no.[protected]
Call no. [protected]

Najeeb.

I, like so many others have been scammed by this company
I ordered my handy key charger back in May of this year. I have still not received it or my refund. I have contacted them on numerous occasions
. After my first refund request, they replied that it was being reviewed by the refund depth and I would get an email from them I a few days. This did not happen. I have contacted them numerous times request my refund and get the same response that it was received and is being reviewed.
Like so many others that have been scammed by this company, I am very angry at myself for falling for this. I doubt that I will see either the product or the refund but I wanted to let everyone know that this is a scam! ! UNDER NO CIRCUMSTANCES SHOULD YOU ORDER FROM THIS COMPANY! ! ! IT IS A COMPLETE SCAM! !

I called adh for a screen replacement they called and asked when they can come collect the phone, on a recorded line i asked when how much will to cost to fix the existing damages on my phone, they said will call me once they've quoted me, now i need a screen replacement and samsung is forcing me to fix the entire phone and not just the screen, but they were able to fix the screen the first time around with the existing damages, they now refuse to fix my screen only, to top it off i call the call centre and they tell me no damages were noted when i logged my phone...I am never owning a samsung product again their services unethical

Dear samsung customer service

I bought a phone samsung j7, after two months of use the phone completely stopped working I went by the agent in egypt giza pyramid, and after receipt of the examination, I called to ask about the phone a week later and the response was that the phone needs to change the control panel and this cost me 850 pounds, and the response was shocking me as the device is still in warranty and asking about the reason for that was the answer machine are the remnants of water and it was shocking li also where i'm sure that the device is not at any time offer for water, he said li ahtma be sweating during use and this is not true and there is no evidence of that.
Contacted customer service to express my dismay and the answer is you have two choices to go to hire and pay costs or relive the phone as expressed my dismay from this post and I will address my complaint samsung global's where I user phones samsung I and my children and all my relatives and trust the brand and the response was do what you wish.

Now I feel very resentful of the agent in egypt and the deep disappointment of hope.

Please help

—
Thank you and best regards

Said adly

+[protected]

I bought the TV directly from Samsung e-commerce. I ordered outside installation. When they came to install to the wall they found that one of the wall mount adapter (small special screw) were missing so they could not hang the TV but have to pay for service. I called Samsung to request the missing part. I spent more than an hour on the phone; gave them my order number and asked them to send me the missing screw, I was told that they don't have access to my invoice. They asked me to email them my invoice so one of the departments can verify the invoice before sending the screw. I emailed my invoice and after 36 hrs later I called them. They could not locate the invoice; without invoice I was told that they could not ship the part. I submitted 2 more times the copy of the invoice. Every time I called them, they don’t have copy of the invoice, it will take 24-48 hrs to receive. After receiving and validating it will take 5-7 days to receive the screw. It was my nightmare to deal with Samsung to get this missing screw. I did not see any customer service worse than Samsung. Finally I asked the agent in the warranty department, either send me the screw or take the TV back; it is your decision. He connected me to the return department to start the return process. In short, please be aware of Samsung customer service before deciding to buy Samsung TV. If you have warranty issue like big repair, I don't know how they will handle since they could not ship the screw instead they accept the return of TV. It was big hassle for me to put the TV back. Now waiting return approval from Samsung to take TV back. BEWARE OF SAMSUNG CUSTOMER SERVICE BEFORE BUYING SAMSUNG BRAND TV.

I have purchased some part for my Samsung from this website www.samsungparts.com. Since I did not receive any payment confirmation I contacted them and asked about my order. They promised I'll get all the necessary information later. Asked when exactly and they said soon.
Order did not shop up and I asked them what was going on and where my order was and these clowns were not able to tell anything! Bunch of clowns. They were not able to tell me what happened with my order, where it was, when will I get it. They did not tell my what shipping company they used when I asked!
These people are scammers! They have nothing to do with Samsung! Terrible! Want my money back!

I saw advertisement while surfing there is 50% discount for the latest mobilies on Emallx.com website. I visited the site and purchased the mobile on 17-April-2016 through credit card and transaction was successful. They provided the tracking number#564281. This is from Bahrain. Still now I dont receive my shipment.

I have purchased a new Samsung Galaxy S6 phone and it arrived broken. The store I bought it from refused to refund me so my only and last hope was Samsung. I went to Samsung service center and explained what happened. I asked them to check what was wrong with my phone and why wasn't it working. They refused to even look at it! They literally said that it was not their problem and that I should deal with the store I bought it from!
The most terrible customer service ever!
These people were Samsung representatives and they refused to help me! I was ready to pay for the service and repair jobs but they refused to even look at my phone!

Recently purchased a Samsung Note 5 phone and realized the note 4 has more features than the note 5... Such features as
-> IR blaster
-> External Memory Slot
-> Picture to Text Translation
etc.

Realized same thing goes to the Gear.
its like buying an item which has new feature but removing the old useful features.