I bought a Samsung Home Theate system and it broke in the first 6 months I had it. They send me a replacement...it broke within the first two month. I called Samsung to make sure they were sending me new products and they admitted they don't give customers new models they send out refurbished ones. I asked for a new model because I paid full price for a new model initially and they told me too bad. I spoke with a manager and they also told me too bad. I will never buy Samsung again.