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Samsung / not honoring company warranty

100% 4
I purchased a brand new backjack i607 cell phone (With 1yr manufacturer warranty) and within 30 days (Rarely used), the cell phone froze up. I called up samsung and opened a work order with them and shipped the cell phone per their instructions. After 45 days I received the cell phone back from them along with a letter stating that the circuit board is cracked and it is not covered under warranty and that they can do nothing about it. I called them up several times with no avail. This cell phone is hardly used and never dropped on the floor or water and still looks brand new without a single scratch. They even stopped responding to my calls and letters.

I am stuck now with a non-functioning phone and this is the worst company ever.

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Samsung Electronics Logo Samsung Electronics
Customer Care Service
129, Samsung-ro, Yeongtong-gu, Suwon-si
England, Surrey
Korea (South)
+82 222 550 114
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