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Sallie Mae / Worst Customer Service

1 MA, United States Review updated:

Worst call center reps EVER, ANYWHERE. They must not take notes when they talk to you, because the next time you call, they have no idea what you're talking about. They will not acknowledge the fax you send them, and if they do, the next time you call they'll insist they didn't get it. They'll tell you you owe them money, you pay it, and they still bombard you with phone calls. You pay them, they insist you didn't pay them what you were supposed to. You speak with a supervisor, they tell you one thing, in a week, month... it's as though the conversation never took place. You cannot contact supervisors directly. You'll almost never be able to understand the reps due to their heavy accents and fast talk. They'll steer you wrong everytime, and give you inaccurate information and empty assurances.
Make Sallie Mae your last LAST last resort for loans. i recently consolidated some other student loans with American Education Services, and WOW, it's like night and day: the people at AES are great! And no late payment fees (for at least a month i think). they make paying back your loans easy as pie. with sallie mae it's like pulling teeth from the ### of the the incredible hulk - on steroids. And i'm pretty sure these people are totally scamming people out of money left and right. I can't believe they're not being prosecuted for something.

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Comments

  • As
      5th of Feb, 2010
    0 Votes

    For four months in a row since establishing a loan Sallie Mae has screwed up my son's school address, and sent him past due emails, and continues to say he has not been set up on automatic debit. I am the cosignor, his dad, and he and I have called in to customer service and they tell us everything is fixed. Well this is the 4th month in a row we've had to call in a have them "fix" it. Just today they again said we'll fix it, we'll see.

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