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SafeLink / who's running the show there?

1 philly, PA, United States Review updated:

There's something very seedy going on with Safelink...I signed up for the 125 min. a month plan three months ago...have for those three months received 68 min...not 125 ...yet when I call they claim I have...why...would I lie?
Calling Safelink is a designed nightmare...they know exactly what they are doing ...they have Russian (my experience) men and women available for tech support...their voices are always garbled...really, always ...there's unbearable background noise...other techs on phone with customers..too close...very loud...close to impossible to hear anything ...they want me to believe they haven't noticed these flaws...? really?
I think it's all by designed ...but why? and...Who's getting my minutes?
A previous call to tech support concerning a ill cell phone had me handed around like a hot baked potato only to go through the same process...from the top... over and over with Russians who think they are speaking English...until you want to scream.
Someone is getting paid to run this show...who? I'm going to report this to the government...and the BBB

Ge
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Comments

  • Ca
      23rd of Dec, 2010
    0 Votes

    Contact the following:

    Pennsylvania Public Utility Commission (est. 1937)
    400 North Street
    Commonwealth Keystone Building
    Harrisburg, PA 17120-3265
    Tel: 717-787-5722
    Fax: 717-787-4193

    PO Box 3265
    Harrisburg, PA 17105

    Web Site: http://www.puc.state.pa.us

  • Ma
      2nd of Jun, 2011
    0 Votes

    Not only did I not receive my minutes, I spent almost 2 hours on the phone with them, and the supervisor gave me this # to call, 1-800-777-3768, BEWARE, Its a porn #. What is the government paying for????

  • Ca
      3rd of Jun, 2011
    0 Votes

    The correct telephone number for Safelink is

    1-800-977-3768

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