I applied for a visa and only after I paid the fee did I find out that I needed firefox on my computer. The "helper" that called me said that was a requirement of the Nigerian Embassy. Funny thing, I was able to get the visa thru another company without firefox.
When I asked to cancel, they said i was too late and that the 24 hour cancellation notice is all over their web site-WHICH IT IS NOT! Then the had the nerve to say that they could not refund because they make a reservation for expedited visas with the department of state and if someone passes, they lose that business. They said they have a limit. I called the department of state and they said that was absolutely not true.
When I complained to American Express regarding the charge, they said they would contact them and try to get a refund. These people actually lied about the details of what happened. Unbelievable. The only publicity they should get is how big a fraud they are.